Hi Nicole,
The original versions of RTIR were built with a very specific workflow
in mind so, as you have seen, the queues were fixed. But I have good
news for you, users have often asked for more flexibility around queues
and we listened. The next version of RTIR, scheduled for a release
candidate very soon, will allow exactly that.
If you're curious, you can follow some of the development on github:
https://github.com/bestpractical/rtir
We'll announce it once we have a release candidate for RTIR 3.4 ready.
Just a little longer...
Jim
On 12/23/15 9:42 AM, Nicole Powell wrote:
Is it possible to add another queue to RTIR that will allow for blocks and
investigations to be linked (essentially add another Incidents queue but name
it something different)?
From the desk of Nicole A. Powell....
