So is there a workaround for changing the queue names to be more appropriate for the environment? It seems like if you change the queue names it breaks the workflow in some cases.
From the desk of Nicole A. Powell.... > On Dec 23, 2015, at 3:32 PM, Jim Brandt <[email protected]> wrote: > > Hi Nicole, > > The original versions of RTIR were built with a very specific workflow in > mind so, as you have seen, the queues were fixed. But I have good news for > you, users have often asked for more flexibility around queues and we > listened. The next version of RTIR, scheduled for a release candidate very > soon, will allow exactly that. > > If you're curious, you can follow some of the development on github: > https://github.com/bestpractical/rtir > > We'll announce it once we have a release candidate for RTIR 3.4 ready. Just a > little longer... > > Jim > >> On 12/23/15 9:42 AM, Nicole Powell wrote: >> Is it possible to add another queue to RTIR that will allow for blocks and >> investigations to be linked (essentially add another Incidents queue but >> name it something different)? >> >> From the desk of Nicole A. Powell.... >
