Hi Erica,

I personally haven't had to deal with encoding issues yet, but remember 
reading couple of posts from Yehuda Katz (of merb fame and core contributor 
to rails) on that.
Maybe these can help you identify and fix your problem:
http://yehudakatz.com/2010/05/17/encodings-unabridged/
http://yehudakatz.com/2010/05/05/ruby-1-9-encodings-a-primer-and-the-solution-for-rails/

The articles are little long, but if you know a good deal about encodings, 
then you can skip towards end of the posts where he writes about how to deal 
with conversions.

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