Just incase this has anything to do with the post I recently made concerning
the problem I found with NWSL's SHS replacement wheelset... my post was not a
complaint, it was primarily a post about how to fix the problem as much as it
was a notice of that fact that there is a problem. Also for the record, my
first e-mail was to NWSL, not to the groups; my post to the group came after I
wrote NWSL.
Just pointing out the differences...
John Degnan
[EMAIL PROTECTED]
-------------- Original message --------------
From: "Bill Lane" <[EMAIL PROTECTED]>
> Hi All,
>
> I have been thinking about this one for a while. I have noticed the tendency
> of posts to the S lists asking about "how to fix this problem" or "did you
> ever have this problem" with a brand new S item. The first contact should be
> to the manufacturer or seller not the S Lists. It should not be "I just got
> this new S ____ and it does not work. Was yours broken too?" I understand
> that you may be frustrated that your new item is not working properly. But I
> have never heard of AM or SHS not going above and beyond to fix any problems
> ASAP. If your problem gets resolved quickly we dont really need to know
> about it. I have been friends with Don and Robin Thompson for almost 20
> years now. They are GREAT people. If you have a problem with a SHS item call
> them or email them first. We can't help you with warrantee issues here.
>
> ***Disclaimer*** I have never dealt with Lionel so I do not know how well
> they resolve their warrantee problems.
>
> Thank You,
> Bill Lane
[Non-text portions of this message have been removed]
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