Ken Z. et al --
I do a fair amount of kit construction and review too, and I always dialogue
with the vendor regarding anomalies in the instructions (or in the kit) and
work
with the vendor to rectify any problems. Most vendors are quite receptive.
However, I have to wonder why more vendors don't use the "beta test" approach
common in the computer industry, wherein a pre-production version of the
product
is given to a third party who tries to "break" it. This is how I go about my
reviews. I assume that I am the "breaker." I follow the instructions
slavishly. If I find a roadblock, I correspond with the vendor. If I find an
error in the instructions I do the same.
I realize that most of the products I review have already been out in the
marketplace. Nevertheless, the vendor always has the opportunity to revise his
product if he so chooses.
(Unfortunately, one of the new products that I reviewed recently and commented
on to the manufacturer has met with an icy cold silence. The single problem
was
minimal and could have been corrected by properly taking account of the
material
thickness, which does not scale up in a laser kit. I know he got my feedback
because, not getting any e-mail response, I sent him via USPS a complete
package
of printed e-mails and photographs and asked him to respond. I even tried
getting to him via one of his friends. Needless to say, the review will not
see
print because there was no conclusion.)
Dick Karnes
[Non-text portions of this message have been removed]
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