First to be clear these issues are only for Wise 3.  The LOOPS OTrunk 
activities currently doesn't require mozswing.

There are a few of issues to consider:
- which version of mozswing you are using in this wise 3 build
- which mozswing installer you are using

The http://www.concord.org/~scytacki/mozswing/mozswing.jnlp 
<http://www.concord.org/%7Escytacki/mozswing/mozswing.jnlp>
is really old, you shouldn't be using that one.

Since I think you are using an updated wise 3 jnlp you are probably 
using the more recent mozswing.  So for that you should use this installer:
http://jnlp.concord.org/dev/mozswing/mozswing.jnlp

If for some reason you are using an older version of mozswing in wise 3, 
then you'll need to use this one:
http://jnlp.concord.org/dev/mozswing-v1.0/mozswing.jnlp

Most likely the reason your approach below worked, was because the old 
(~scytacki) mozswing installer you were using didn't work on java 
1.5.0_16 but it did work on java 1.5.0_13.

If you are still having problems you should get this tool:
http://javaprefs.googlepages.com/
And take a look at your java preferences.  That will tell you where the 
mozswing installer thinks it has installed xulrunner.

Scott


Geoffrey Kwan wrote:
> Hey Guys,
>
>     Earlier this week I had to format one of our macbooks because the 
> accounts somehow became corrupted. We couldn't log in so I had to 
> format the computer. After performing all the updates and java fixes, 
> I couldn't launch the mozswing installer. Here's what I did
>
> 1. Complete erase and install of Mac OS X 10.4.11
> 2. Performed all software updates (java gets updated to 1.5.0_16)
> 3. Performed all java fixes for the configuration of Mac OS X 10.4.11 
> with Java 1.5.0_16 (there are two fixes for this configuration) 
> (http://confluence.concord.org/display/CCTR/WebStart+OSX+Java+1.5+Fix)
> 4. Ran the mozswing installer 
> (http://www.concord.org/~scytacki/mozswing/mozswing.jnlp 
> <http://www.concord.org/%7Escytacki/mozswing/mozswing.jnlp>) 
> unsuccessfully
>
> The mozswing installer would not work. It would launch the java web 
> start download progress window/bar and look like it was working, but 
> then after it looked like it was about done, the java web start 
> window/bar would just disappear and nothing would show up. What would 
> usually happen after that point would be the prompting of the user to 
> trust the certificate but that never shows up and nothing else shows 
> up either.
>
> After this, I couldn't get the mozwing installer to work even after 
> trying to clear the java cache and trying the java fixes again.
>
>
> To resolve this, I formatted the computer again, but this time I 
> applied the java fixes before I updated java each time. Here's what I 
> did (the steps may not have been exact but you'll get the idea)
>
> 1. Complete erase and install of Mac OS X 10.4.11
> 2. Ran java patch for whatever the base configuration was (probably 
> java 1.5.0_06 or 1.5.0_07)
> 3. Ran the mozswing installer successfully
> 4. Updated java (I think to java 1.5.0_13)
> 5. Ran the java patch for the new configuration of (java 1.5.0_13)
> 6. Ran the mozswing installer successfully
> 7. Updated java (to java 1.5.0_16)
> 8. Ran the java patch for the new configuration of (java 1.5.0_16)
> 9. Ran the mozswing installer successfully
> 10. Updated java again
> 11. Ran the java patch
> 12. Ran the mozswing installer successfully
>
> Some of the steps might not have been necessary but I wanted to be 
> safe to make sure mozswing would work.
>
> Do you guys know about/have this issue? It seems like it could be a 
> problem with Java for Mac OS X 10.4, Release 8 which was released on 
> February 12, 2009. It would be nice if I didn't have to format the 
> computers at Foothill MS just to get mozswing working. It seems as if 
> Kathy and Doug were unable to resolve the mozswing issue through the 
> regular attempts to clear java cache, install java fixes, launch 
> mozswing installer though. Any suggestions?
>
> Thanks,
> Geoff
>
>
> ---------- Forwarded message ----------
> From: *Kathy Benemann* <[email protected] 
> <mailto:[email protected]>>
> Date: Fri, May 8, 2009 at 1:32 PM
> Subject: Troubles at Foothill MS
> To: Geoffrey Kwan <[email protected] 
> <mailto:[email protected]>>, Hiroki Terashima 
> <[email protected] <mailto:[email protected]>>, Helen Zhang 
> <[email protected] <mailto:[email protected]>>, Ken Bell 
> <[email protected] <mailto:[email protected]>>, Kimberle Koile 
> <[email protected] <mailto:[email protected]>>
>
>
> Hi Folks,
>
> Doug and I have been working all day to preload all the projects.  6 
> computers are causing problems: 3 of ours and 3 of the school's 
> laptops.  On these laptops, we have tried installing mozswing on both 
> student and admin accounts (won't launch via either,) installing Java 
> patch (still wouldn't allow mozswing to launch,) and clearing the Java 
> cache. 
>
> Margaret kindly agreed to start on Tuesday so we can get these laptops 
> running.  (Obviously, we can't run this project with just 11 machines 
> given that we have 34 kids in the class.)
>
> Hiroki and Geoff, we need one of you to come out here on Monday to 
> work on these 6 computers that aren't cooperating.  Let me know who 
> will be able to come out to Foothill MS.  I can meet you here; just 
> let me know what time.
>
> Helen, this will also allow you to be here at the start of the run.
>
> Ok, we are going to pack up now and head home for much deserved 
> margaritas. 
>
> Thanks,
> Kathy
>
>
>
> -- 
> Kathy Benemann
> Project Manager
> Graduate School of Education
> 4421 Tolman Hall
> UC Berkeley
> (925) 301-6546
>
>
> >


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