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Do GOACAN a favour, circulate this email to your
family members, relatives, neighbours and friends.
Help others be better informed CONSUMERS
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GOACAN to observe Consumer Rights Awareness Fortnight 
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The Goa Civic and Consumer Action Network (GOACAN) will 
observe a Consumer Rights Awareness Fortnight this June with the 
theme "Consumers Be Alert, Stay Safe". The fortnight long campaign 
which will begin on 25th June State Consumer Rights Day, seeks to 
promote awareness of consumer rights, the responsibilities of the 
consumer, the complaint procedures and redressal mechanisms 
available to consumers in Goa.

During the fortnight GOACAN alongwith the village based Consumer 
Forums and campus based Consumer Clubs & Cells will highlight the 
importance of "Consumer Literacy" so that consumers make an effort 
to Read their rights and Write their complaints. 
 
Keeping in mind the monsoon season GOACAN will focus on Food 
& Medicine Safety and its importance to the health of the consumers 
as well as precautions that consumers need to take to prevent malaria 
& other vector borne diseases.
 
GOACAN will also stress on precautions that need to be taken to 
prevent accidents, fire hazards & disasters in case of road transport, 
electricity supply and use of  LPG cylinders.
 
In order to draw public and media attention to consumer issues during 
the fortnight visits will be organised to super markets, grocery stores, 
pharmacies and shops selling electrical goods to check for counterfeit, 
fake, spurious & adulterated goods, the implementation of ISI Mark, 
weights & measures and Packaged Commodities rules.

Consumer Forum activists will also organise "complaint phone in's" 
with the Commercial Tax, Legal Metrology, Food & Drug 
Administration, Civil Supplies, Transport and other consumer 
related Departments. 
 
A drive will be undertaken to alert students on being cheated in ways 
such as paying for courses not duly  Recognised or Accredited, courses 
not having facilities as promised at the time of admission, course fee 
discounts, special offers and other promotional schemes which are 
doubtful in advertisements that appear in the print, audio visual media 
and on websites.
 
During the fortnight consumer activists will highlight the redressal 
avenues available such as the Consumer Conciliation Committee, 
District Consumer Redressal Forums and Public Grievance Redressal 
officers at the District and Taluka level. 
 
Complaint Boxes & Books, Tel. Nos, Emails, formats and procedures 
for redressal of service related problems of  LPG, Kerosene, Electricity, 
Telephones, Posts and PWD water supply will also be publicized.

Consumers are requested to send copies of their consumer complaints 
by post to GOACAN Complaints Cell, Post Box 187, Margao 403 601 
or by email to [email protected] during the fortnight.
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GOA CIVIC AND CONSUMER ACTION NETWORK
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promoting civic and consumer rights in Goa
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GOACAN Post Box 187 Margao, Goa 403 601
GOACAN Post Box 78 Mapusa, Goa 403 507
mailto: [email protected]
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