Telephone bills have just arrived in Saligao. Here is some information from Goa Consumer Action Network (GOACAN) that will help.
---------- Forwarded message ---------- From: Goa Desc <[email protected]> Date: 14 March 2012 02:00 Subject: [goacan] ALERT: No late payment fee for January phone bills: BSNL To: goacan <[email protected]> ---------------------------------------------------- Do GOACAN a favour, circulate this email to your family members, relatives, neighbours and friends. Help other CONSUMERS to be better informed. ----------------------------------------------------- ---------------------------------------------------------- No late payment fee for January phone bills: BSNL ---------------------------------------------------------- PANAJI: BSNL landline subscribers, worried over being forced to pay a late fee as they did not receive their January bill on time can now rest easy. BSNL officials on Friday blamed the delay in issuing of the January landline bill on a technical problem and said they will waive off the late payment fee. "I did not receive my telephone bill for January and wondered what had happened," said a senior citizen from Dona Paula. Suresh Naik, BSNL's deputy general manager (finance), told TOI "We will see that the surcharge is waived off if the bill was not received on time." BSNL has upgraded its billing software from the Dotsoft software which was being used previously to the CDR (call details record) software. The upgrade caused the delay in issuing of bills. "We have switched over to a new software which has been developed in partnership with TCS. The delay was because of a switch in systems. The new software will enable customers to view bills from the internet, download bills and make payments online among other facilities," Naik said.The new online portal for checking usage is 'live' and Naik said BSNL would come out with details of how customers should go about the online process soon. "We will inform subscribers on the registration process," he said. Roland Martins, coordinator of consumer rights group, GOACAN, told TOI, "Upgrading of software is a good thing. But it is essential that companies adequately inform customers about the last date of payment. Senior citizens and housewives tend to get worried about such matters." But, some customers alleged that when they inquired at their local post office on the status of the bills, postal authorities claimed they had not received the bills. Naik said that the last date for payment of the January bill was March 13. Those who have not received their bills can go to the nearest BSNL customer service centre and a duplicate bill will be issued to them, he added. -------------------------------------------- Times of India 10/3/12 page 2 -------------------------------------------- ---------------------------------------------------------- GOA CIVIC AND CONSUMER ACTION NETWORK ---------------------------------------------------------- promoting civic and consumer rights in Goa ---------------------------------------------------------- GOACAN Post Box 187 Margao, Goa 403 601 GOACAN Post Box 78 Mapusa, Goa 403 507 mail: [email protected] Visit: http://goacan.blogspot.com ---------------------------------------------------------- _ -- *"We did not inherit Abreu Vaddo/Saligao/Goa/the Earth from our ancestors, we merely borrowed it from our children." - *Indigenous Wisdom ................................................................ there *is* anOTHERgoa at <http://www.anothergoa.blogspot.in> & <http://www.youtube.com/anothergoa> ''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' muriel & mario, c/o FULKAR, 6/22, sonarbhatt, saligao. bardez. goa. 403511. tel: 0832-2278276 / 2409999 <anothergoa AT gmail.com> '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' -- Saligao-Net is at http://groups.google.com/group/saligao-net To post to this group, send email to [email protected] To unsubscribe email [email protected]
