Hi Dirk,
Thanks for the great support. I always try to provide the same level of service just like you to your clients but I never make it.
Just wondering, you are always the one replying all the emails. It seems like you know the product inside out. So are you the one developing, maintainig and supporting it? It seems like Woodstone is a one man company but the service level provided is better than thos huge companies!
Best Regards,
Wei Yu
-----Original Message-----
From: Dirk Bulinckx [mailto:[EMAIL PROTECTED]]
Sent: Friday, January 14, 2005 12:24 AM
To: [email protected]
Subject: RE: [SA-list] Thanks to Dirk
So I should not yet send an answer? Hmmm I'll wait till next month :-)
We'll try to be slower and less responsive....but I can't promise this....I suppose it's one of those bad habbits I have...answering to quickly....working to hard...I'm realy sorry about it...
Dirk.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Greg D. Moore
Sent: Thursday, January 13, 2005 5:05 PM
To: [email protected]
Subject: Re: [SA-list] Thanks to Dirk
At 09:24 AM 1/13/2005, you wrote:
>Sometimes I think we all should step back and realize the incredible
>service and product that Dirk provides, and say thanks. I just wanted
>to take this opportunity to say that for myself.
Bah, SAlive is only cheaper than any product on the market, it's better in many ways.
The response to technical questions is way to short. I mean waiting in some cases only minutes to maybe an hour or two to get a response? That's just unlike most companies I deal with. They really have to fix this and get it to the point where it takes days or weeks to get back to people. That'll make them more like a "real company".
Oh.. and adding features. That's got to stop. I mean come on. Who ever heard of a company so open to adding features in response to customer requests? They really need to work on ignoring customer requests and just
putting in what they want... regardless of actual value. Then they'll be
more like most software companies.
And if Dirk were any more helpful, he'd have to work directly in my office!
>I've been a long time user of Servers Alive (since around '98), and
>I've found it to be beyond a superior product value. It's darn near
>scary how much it gives for how little. I first stumbled across it
>because I had a network of a couple thousand nodes, and no real
>monitoring solution that worked. Servers Alive came in under budget
>and over delivered. It was simple to use, and reliable like I needed.
>I was an instant convert.
>
>I've carried Servers Alive with me in my standard toolbox ever since.
>I recommend it to anyone looking for a monitoring solution, and I've
>used it faithfully in my own work through three different companies.
>It's been a huge life saver, not least of all because of the Herculean
>support Dirk provides. It's literally unparalleled in software, in my
>experience.
>
>If you've appreciated the service Dirk's done for the community I
>encourage you to publicly express that to him. Take five minutes. I
>guarantee he's taken lots more for you.
>
>Mark Bradshaw
>Director of Online Services
>DREAM3
>http://www.dream3.org
>(866) 7DREAM3
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Greg D. Moore Director of IT [EMAIL PROTECTED]
Powerone Media 1-800-6POWER6 http://www.poweronemedia.com
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