RE: [SA-list] A false positive, perhaps

[Chris S. Mang]

Sometimes the solution just requires someone to show you another path.  The added benefit of learning something about what your monitoring is a bonus too.   The TSM Client Scheduler service is running properly on other servers, but is not monitored by Servers Alive.  It is a service manually started by the TSM Client Acceptor service, and only when needed by that other service.  It doesn't lend itself too well to being monitored if it's up for a few seconds then shut down.  Now I know a little more about what is being monitored on our network.   Thank you for showing me another path.   Chris>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dirk Bulinckx Sent: Wednesday, July 06, 2005 12:23 PM To: salive@woodstone.nu Subject: RE: [SA-list] A false positive, perhaps do you have other systems running that same service?  And can it be monitored on those servers correctly?   Dirk.   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris S. Mang Sent: Wednesday, July 06, 2005 7:00 PM To: salive@woodstone.nu Subject: [SA-list] A false positive, perhaps I've got an interesting situation where an item I'm monitoring with Servers Alive 4.1 always reports a down situation, when it is in fact up.   I am monitoring the IBM Tivoli TSM Client Scheduler service on a remote server.  If I connect to this server via Remote Desktop, I observe that the service is running (both in Computer Management and from the command prompt with the sc query command.  Tivoli Storage Manager behaves as expected.  Incidentally, I am also monitoring 13 other services, 3 diskspace checks, and a filecounter.  All of the other items respond as expected.   Here is what shows up in the log (with maximum logging) regarding this service:   Wednesday, July 06, 2005 12:15:51 AM GetServiceStatus TSM Client Scheduler: Wednesday, July 06, 2005 12:15:51 AM NTService check of TSM Client Scheduler on 192.168.200.3 failed   I've gone in and reviewed the Check tab, and I clicked the ". . ." button to both ensure that it can authenticate, and that I am choosing the service correctly.   Any help that anyone can provide would be most appreciated.   Thanks! Chris Mang>> ITG Operations Security Administrator JDA Software Group, Inc.