Well, folks, it looks like we may be able to do dear Bobby under: Sections 14 & 15 of the Sale of Goods Act (1979), The Advertising Standards Act Trades Descriptions Act
It also seems that, after doing a little research, although I'm not sure how this applies to mail order, he is obliged *by law* to collect the faulty discs himself -- I think this translates to him having to pay for any postage incurred. Your stand and the law: You do not have to accept credit notes if you have not asked for them explicitly -- you may decline the note and ask for payment in full. You can request as well as your refund, compensation -- such as for price of postage, photocopying etc, and also for hire of equipment meant to do the job you had bought the thingy for. This has been simon cooke, toasted, tired and having spent 3 hours cutting through a swathe of legal texts, absolutely bloody knackered. Oh yes, and the Citizens Advice Bureau was closed when I got there -- I was going there to check up just in case. Si +------------------INTERNET: [EMAIL PROTECTED] | "You know... you can tell someone's vain when they quote themselves | | in their own .sig file..." -- Simon Cooke | +--------------------JANET: [EMAIL PROTECTED]
