> > > Well, folks, it looks like we may be able to do dear Bobby under: > > Sections 14 & 15 of the Sale of Goods Act (1979), > The Advertising Standards Act > Trades Descriptions Act > > It also seems that, after doing a little research, although I'm not > sure how this applies to mail order, he is obliged *by law* to > collect the faulty discs himself -- I think this translates to him > having to pay for any postage incurred. > > Your stand and the law: > > You do not have to accept credit notes if you have not asked for them > explicitly -- you may decline the note and ask for payment in full. >
That's rather what I thought. I've done exactly that. > You can request as well as your refund, compensation -- such as for > price of postage, photocopying etc, and also for hire of equipment > meant to do the job you had bought the thingy for. > Yep, I told Frank Broughton when I wrote to him that he'd better think damn carefully about refunding the postage I've wasted. > This has been simon cooke, toasted, tired and having spent 3 hours > cutting through a swathe of legal texts, absolutely bloody knackered. Thanks v much for looking that up Simon, it's very much appreciated. There's still no sign of my refund, and Bob has just sent me a sub renewal notice for Format. I think I know where he can stick that... > > Oh yes, and the Citizens Advice Bureau was closed when I got there -- > I was going there to check up just in case. > I might try the advice & welfare dept in the Students' Union here, actually, so don't go to any more bother on my behalf for the moment. > Si To anybody who thinks that we're being unfair to Bob Brenchley, you should have seen how rattled he got when I confronted him at the Gloucester show. He _knows_ he's in the wrong. Unfortunately, the fireworks turned out to be a bit of a damp squib, but he was not a happy man. The sight of 5 or 6 "stupid demo coders" standing in front of him with arms folded did set him on edge a little :) Basically, Bob told me that he'd sent me two disks, wouldn't accept that this was not true, and stormed off saying he didn't want to argue... Apart from all this, the show was pretty good, provided you stayed up on the stage and didn't bother with the West Coast, Format or FRED stands :) Nige
