Hi, This is Kiran from Tech Tammina. If you have any resources regarding this position please send thier updated resume with Rate and contact details to [email protected] as soon as possible...
** *Title: Siebel business analyst* * Location: ft. Lauderdale, FL ** Duration: Long Term ** Position Summary Focuses on demonstrating knowledge of established concepts in reviewing, analyzing, and evaluating functional processes in a Siebel CRM 8.1.1 Call Center environment. Understands the concepts, tools, and techniques for the Siebel system and CTI development. Analyses and designs the Siebel to support the business with a focus on Siebel CRM task based user interface, BI Publisher, CRM Desktop and other new features design. Tracks and analyzes business practice trends. Collaborates with the Lead Analyst & Requirements Manager to help translate business practice requirements and satisfy them using the Siebel CRM system/Avaya CTI modules and features. Identifies and solves problems and seeks help from more experienced peers or other available sources, when necessary. ** Qualifications (include knowledge, skills, abilities, and related work experience) ** • Functional knowledge of Siebel CRM applications (version 8.1 required with specialty in task based UI) • Avaya CTI experience preferred • Working knowledge of business requirements and system requirements methodology • Strong analytical and problem definition and solving abilities • Strong written and verbal communication skills • Working knowledge of MS Office applications and other productivity tools • Working knowledge of application architecture and networks • Basic knowledge of Microsoft desktop and server operating systems • Working understanding of applications and networks • Must be responsive and deadline-oriented with a sense of urgency • Ability to prioritize own tasks and escalate issues with timely task completion when appropriate. • Exposure to tools and techniques in system development lifecycle Functional/Technical Requirements (include education, certifications, and training) • Bachelor’s degree in Computer Science, Management Information Systems, or a related field or equivalent • Minimum of 5 year of experience as a Business Analyst/Business Systems Analyst working on moderately complex technology-Siebel CRM • Working understanding Siebel CRM version 8.1 Required • Working understanding of Avaya CTI and or CTI systems desirable • Requirements Management, Testing, Change Management, Systems and Process Interactions/Workflows, Knowledge of New/Emerging Technologies, Domain-Specific Technical Knowledge, Problem-Solving Skills, Understanding & Application of Broad Business Processes, Knowledge of Domain specific Technology, Processes, and Practices, Understanding & Application of the Software Development Life Cycle (SDLC), Project Manageme * *Thanks & Regards,*** *Kiran*** *Tech Tammina*** *203 Elden Street, Suite # 404,*** *Herndon, VA-20170*** *www.tammina.com*** *Call: 703-349-2062*** *Fax: 703-991-5532*** *Mail: [email protected]*** *Yahoo IM: krk_390*** -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
