Hi, This is Kiran from Tech Tammina. If you have any resources regarding this position please send thier updated resume with Rate and contact details to [email protected] as soon as possible...
** *Title: Siebel business analyst* * Location: ft. Lauderdale, FL ** Duration: Long Term ** If they have experience with these skills this is a plus: “Involved in developing functionality to improve effective execution of sales & call center module using Siebel Workflows, Smart script, scripting, Integration object (EAI) and Siebel tools configuration.” Having Experience with Siebel 8.1 is mandatory Position Summary Focuses on demonstrating knowledge of established concepts in reviewing, analyzing, and evaluating functional processes in a Siebel CRM 8.1.1 Call Center environment. Understands the concepts, tools, and techniques for the Siebel system and CTI development. Analyses and designs the Siebel to support the business with a focus on Siebel CRM task based user interface, BI Publisher, CRM Desktop and other new features design. Tracks and analyzes business practice trends. Collaborates with the Lead Analyst & Requirements Manager to help translate business practice requirements and satisfy them using the Siebel CRM system/Avaya CTI modules and features. Identifies and solves problems and seeks help from more experienced peers or other available sources, when necessary. Primary Duties / Responsibilities • Facilitate business requirement gathering sessions. • Document and gain sign off requirements per Business Requirement Documents and Systems Requirements Documents. • Design the Siebel CRM task based UI based on the requirements. • Design BI Publisher report requirements & templates per business requirements. • Support the design of Siebel CRM and CTI enhancements • Analyze requirements in order to generate test scripts and conduct testing. • Provide testing support as part of administration, maintenance, and troubleshooting of Siebel CRM application. Work with lead to create appropriate testing related documentation for the scope items assigned. • Follow documented standard operating procedures, topologies, and code / configuration guidelines for Siebel CRM solution. • Perform data analysis. • Identify and escalate any data discrepancies, escalating issues to senior team members. • Participate in maintaining documentation in support of regulatory controls. • Perform continuous reviews to align processes (for example, models, goals, expectations) with changing business conditions. • Follow standards and guidelines around process consistency and techniques. Qualifications (include knowledge, skills, abilities, and related work experience) • Functional knowledge of Siebel CRM applications (version 8.1 required with specialty in task based UI) • Avaya CTI experience preferred • Working knowledge of business requirements and system requirements methodology • Strong analytical and problem definition and solving abilities • Strong written and verbal communication skills • Working knowledge of MS Office applications and other productivity tools • Working knowledge of application architecture and networks • Basic knowledge of Microsoft desktop and server operating systems • Working understanding of applications and networks • Must be responsive and deadline-oriented with a sense of urgency • Ability to prioritize own tasks and escalate issues with timely task completion when appropriate. • Exposure to tools and techniques in system development lifecycle Functional/Technical Requirements (include education, certifications, and training) • Bachelor’s degree in Computer Science, Management Information Systems, or a related field or equivalent • Minimum of 5 year of experience as a Business Analyst/Business Systems Analyst working on moderately complex technology-Siebel CRM • Working understanding Siebel CRM version 8.1 Required • Working understanding of Avaya CTI and or CTI systems desirable • Requirements Management, Testing, Change Management, Systems and Process Interactions/Workflows, Knowledge of New/Emerging Technologies, Domain-Specific Technical Knowledge, Problem-Solving Skills, Understanding & Application of Broad Business Processes, Knowledge of Domain specific Technology, Processes, and Practices, Understanding & Application of the Software Development Life Cycle (SDLC), Project Manageme * *Thanks & Regards,*** *Kiran*** *Tech Tammina*** *203 Elden Street, Suite # 404,*** *Herndon, VA-20170*** *www.tammina.com*** *Call: 703-349-2062*** *Fax: 703-991-5532*** *Mail: [email protected]*** *Yahoo IM: krk_390*** -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-abap?hl=en.
