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*Role : Engineering Specialist- Call Center - Contact Center* *Location : *Memphis TN* or* San Antonio,TX *Duration : *Long term *Job Description:* UCCE, CVP, CTI/CRM integration, Nuance, Exony, Calabrio Monitor contact center environment Perform Tier 1 triage on the issues related to UCCE components, Cisco Agent Desktop (CAD) issues, contact center application issues etc. Escalate incidents to Tier 2 as appropriate Report troubles to service provider for circuit and toll-free related issues -- *-- Thanks & Regards Gary IT Recruiter HMG America LLC PH:732-645-1446 E:[email protected] http://www.hmgamerica.com/* -- You received this message because you are subscribed to the Google Groups "SAP ABAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-abap. For more options, visit https://groups.google.com/groups/opt_out.
