This is Vendy from Sancrosoft USA Inc.,  Please send resumes only to

BA needed in foster city, CA

12+ month contract

Summary: This role provides analytical, project management, and execution
support to the Global Client Tools Team's efforts, with a specific focus on
the creation of service delivery business processes for Visa's online client
site – Visa Online. This role works with the Business Leaders and Service
Owners throughout the Visa Organization to define and implement a service
delivery framework which decreases cost, improves quality and enhances the
client experience. In addition this role will support migration of existing
services to a newly architected site.

Global Client Tools seeks to efficiently deliver a high quality client
experience through the Visa Online site. Visa Online provides client access
to information and services in support of their Visa programs.

Developing Service Delivery business processes involves: (a) understanding
the service environment and the client interface; (b) working with subject
matter experts throughout the organization on approaches to structuring and
improving service delivery; (c) collecting the necessary information, both
qualitative and quantitative; (d) proposing, documenting and gaining buy-in
to new approaches to service delivery (e) building business cases and
executive level presentations to support proposals and justify funding
requests (f) documenting and representing business requirements for work to
be performed by Visa Global IT.

This role is involved in all of these steps at both a leadership and
execution level under the guidance of senior business leaders.


Bachelors/Degree or equivalent experience. MA/MBA desirable
Typically requires a minimum of 3-5 years experience in a senior business
analyst role in software, financial or information services.
*Standard behavioral competencies sought for this role include: *

- Ability to lead teams, interpersonal skills, relationship building
- Personal initiative
- Analytical skill
- Ability to translate high level direction into meaningful action
- Project management abilities, organization skills
- Communication skills (written and verbal)

Differentiated competencies that are particularly relevant to this role

- Logical / structured thinking
- Aptitude to quickly understand products or business models
- Experience with Web design and delivery models for online services
- Knowledge of Visa, its products, services and organization.


* *

*Vendy Jones*


* *

* **    ***

*The power of focus*

* *

*SancroSoft USA Inc | Direct: (916) 671-5584| ve...@sancrosoftusa.com *

*4944 Sunrise Blvd, Suite B-4 | Fair Oaks, CA 95628 | Fax: (916) 671- 1309 |
**www.sancrosoftusa.com* <http://www.sancrosoftusa.com/>**

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