*Sr. VOIP Engineer* at *Atlanta, GA*

*Job Type:* 12+  months contract

*Interview:* Phone and Skype


§  Must be a CISCO Certified Network Expert (CCIE voice, must be lab
certified) with 5 years of hands on experience

§  Must have experience with high volume contact center

§  Experience with multi-site VoIP configuration and experience with H.323,
SIP and/or MGCP protocols.

§  Must have exceptional administration, troubleshooting and support
experience with Cisco UCCX.

§  Must have working knowledge of Telecom/data circuits: Ethernet, MPLs,
PRIs, SIP trunks, LAN and WAN networking.

§  Design, integration, and deployment experience with these applications
is highly desirable

§  Must have excellent written oral and interpersonal communication skills

*Job description*

§  The Authority is completing the replacement of the current aging and
substandard voice communications system with CISCO Voice over Internet
Protocol (VoIP) system throughout the Authority.

§  The Authority is procuring senior CISCO VOIP engineer services to help
the department transition from the analogue environment to the new VOIP

§  The VOIP engineer is required to work with CISCO to complete an
assessment of the system, develop standard operating procedures and
training manuals and train the existing staff on maintain the new system.

§  The VOIP engineer is also responsible for the support of a Cisco-based
enterprise voice network including carrier circuits, hosted IVR, and
connectivity to vendor networks.

§  The network features a Cisco Unified Communications (UC) VoIP system
spanning three major geographic locations including a virtual contact
center with agents in three locations running on Cisco Unified Contact
Center Express (UCCX).

§  Day-to-day duties to include moves/adds/changes, setup and skill
configuration of new agents, call routing changes via IVR systems,
production of historical and real-time reports, and support of all network
hardware and software components and connectivity.

*Thanks & Regards *

*Abhay Tiwari*

Sr. Technical Recruiter

abha...@idctechnologies.com <jama...@idctechnologies.com> | 408-457-9399
Ex. 2033

Gtalk : abhaytiwari9009

Skype: akt.idc

IDC Technologies, Inc. |1851 McCarthy Boulevard, Suite 116, Milpitas, CA,
USA, 95035
Web: www.idctechnologies.com

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