*Please reply to prady...@sysmind.com <prady...@sysmind.com>*

Please go through the below job description and let me know-

*Role*: Network Admin with Avaya

*Location*: Waukegan, Illinois

*Client*: Wipro

*Duration*: 6 – 12 months

*Job Description:*

Primary Skills

Expert knowledge on Avaya IPT voice infrastructure Networking and inter
related components

Knowledge and experience on voice mail, blackberry, aspect and Avaya
contact center systems infrastructure setup implementation and management

Design and architecting skills - Efficient designing and planning of new
technologies and driving the implementation.

Expertise in Avaya PBX systems and associated voice mail services

Good Knowledge of  Nortel and legacy PBX would be added advantage

Expertise on Contact center Call routing , IVR and voice Performance

Good knowledge on ITIL processes, process flows & definitions

Experience in managing international customers and large resource base in
onshore and offshore

Good problem analysis, Negotiation, Communication and presentation skills

Secondary Skills

Escalations and Vendor management handling skills

Skills on Template creation , presentation and documentation

Skills on Network management tools implementation

knowledge on Project management for assisting all Infrastructure Projects


Must be

1.       Nortel /Avaya certification would be added advantage

2.       ITIL Foundation Certified


CCVP Certification

Thanks and Regards
*Pradyut Bhattacharya*

*prady...@sysmind.com* <prady...@sysmind.com>

Phone:609-897-9670 Extn 2175

Gtalk: praddy.staff...@gmail.com

Address: 38 Washington Road, Princeton Junction, NJ 08850
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