*Service Center Support – Supplemental Staff*
*FOR THESE ROLES – ONLY LOCAL CANDIDATES WILL BE ACCEPTED – No travel
An experienced individual in customer support to staff our Technology
Service Center providing quality customer service to internal customers
requesting IT services via phone, web, and email. Gather and log customer
requests using Service Now logging system. Individual provides first level
support such as password resets, record unlocks and basic desktop user
assistance. May use a variety of IT tools to resolve incidents. Refers
incidents as appropriate to the next support level. Good verbal and written
communication and ability to work collaboratively in a small team setting
are required. Previous helpdesk experience would be very helpful.
Work schedule will be Monday through Friday beginning at 8am.
*Key responsibilities include, but are not limited to, the following:*
Answer customer calls and log pertinent information
- Determine customers need and process accordingly
- May reset password/s
- May perform simple desktop trouble shooting
- May perform application access request/s
- May redirect call
- Determine 2nd level support and assign accordingly.
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