We are looking for someone with hands on experience in ICM &/ VXML scripting (application development) within Unified Contact Centre Enterprise (UCCE) and knowledge in integration of UCCE & Cisco Call Manager .
Key Skills: Contact Center Enterprise (UCCE) and Customer Voice Portal (CVP) Job Details: o At least Seven years' experience with every aspect in the contact center business firm with contact center solutions such as Cisco Contact Center Solutions and/or Syntellect Apropos Interaction Management. o In depth technical knowledge of Cisco UCCE Call Center technology and platforms. o Extensive experience with maintenance, support and problem resolution for UCCE (ICM) and CVP applications. o Good knowledge of VXML, SSML and SRGS standards. o Ability to take lead technical role providing insight and direction to lower level technical resources within the Operations area. Assist in both Incident & Problem analysis, resolution and verification. o Interface with Engineering, and vendor level 3 resources in operational problem resolution. o Significant understanding of Contact Center related systems including: IVR, call recording, work force management, voice recognition, call detail reporting, call center management and reporting systems, etc (Preferred) o Knowledge of telecom moving parts like the call manager, familiarity with the related vocabulary and awareness of the general issues with call manager - UCCE interaction o Basic SQL skills o ITIL Framework awareness o Excellent technical documentation skills *Thanks & Regards,* *Pavann* *Sr IT Recruiter* *[image: Inline image 2]* *Mail: **[email protected]* <[email protected]> *Direct: 619-353-1695* *Gtalk & YID: pavankumarrec* *[image: linkedin]* <http://in.linkedin.com/pub/pavan-kumar/58/25a/aab> -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-resource-center. For more options, visit https://groups.google.com/d/optout.
