Position: Voice Engineer (Cisco / Avaya)
Location: Columbus, Ohio Duration: 6 months contract with extensions to follow Start: ASAP Rate: market Details: The role of the Core Voice Engineer is to provide technical design, implementation and validation services for all Voice systems and Voice Network Infrastructure technologies. Direct areas of responsibilities include Voice and Voice over IP (VoIP) solutions. Strong knowledge in related technology areas such as Voice Mail, Voice Recording, Contact Center, IP Network, Network Appliance, Video and Transport technologies (Switched Voice, IP, SIP, etc.) is critical. This role also provides Tier III incident support for Operations. An understanding of the role of Operations; troubleshooting practices and proactive and reactive tools is important. This role is part of a global solutions and service delivery organization. This position will interface directly with internal and external customers; network architecture, engineering, service management and operations teams. Strong written, verbal and presentation skills are a must. The candidate must be able to work on their own and in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems and artifacts are important to the success of the Engineer, the department and the firm at larger. The Core Voice Engineer will be considered a subject matter expert in their field and is expected to stay current with various technologies, organizational goals and industry trends to drive value. Key Responsibilities: . Candidate must have solid and demonstrated experience in developing solutions aligned to business requirements that utilize department's standards, product sets, templates, systems and artifacts. . Networking knowledge (i.e. routers and switches) and a strong understanding of VoIP products is required (i.e. various types of IP based voice products - Cisco CUCM, AVAYA Communications Manager 4.x and higher, as well as legacy voice PBX vendors/products.) . An understanding of Contact Center, IVR and call handling products such as Genesys is a plus. . Must adhere to design standards and global design authority processes and procedures; computer skills and the use of various applications such as MS Project, MS Office, MS Visio are a must. . Ability to liase with 3rd parties and provide representation on behalf of the bank, developing optimum solutions and ratifying designs. . A strong understanding of dial plan schemes, trunking, transmissions and reporting of trunking and capacity metrics are a must. Ability to adapt various systems and customer environments to a converged technology (i.e. convert a legacy TDM site to an IPT site). . Extensive knowledge in VoIP transport such as, H.323, SIP, Inter Cluster Trunking, Call Admission and Control mechanisms, centralization of call processing and Trunking services and network policy enforcement (i.e. QoS). . Experience in configuring Cisco IOS based media gateway devices for ISDN PRI connections, as well as an understanding of advanced IP to IP gateway functionality. . Candidate must display knowledge in VoIP network sizing, EVPN networks and COS traffic classifications. . Bandwidth calculations, project descriptions, and ISDN PRI voice protocols are highly desirable skills. . Voice and data network company transport such as; T1/E1, IP using Frame and private line networks. Working knowledge of Video H.261 protocols and equipment, IPv4 addressing and Router components and functionality. . The ability to assemble professional documents based on existing templates, ability to provide accurate job descriptions with needed hours for completion. Must understand project delivery lifecycle management, the concept of a Detailed Design, Test and Certification methodologies, Back-Out and Validation plans and procedures. . Familiarity with next generation technologies such as Unified Communications, Session Boarder Controller (SBC), Session Management, IMS concepts etc. is a must. . At times, the candidate may take part in service and business management activities related to Core Voice (RFI/RFP, service planning). . Must maintain and adhere to department polices in conjunction with the service delivery function (asset tracking, inventories, chargeback, documentation and the related systems, tools and processes). . Is responsible for the quality of the service outputs of his/her work. . The candidate must have excellent client interfacing skills, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) in order to successfully interact and communicate on a global level. Critical Experiences/Education Required: . Bachelor's degree in engineering, computer science, related field and or technical training. Must have strong analytical skills. . Minimum of 5 - 7 years experience required in Voice and Voice-related disciplines in design and implementation services. . Certifications in Voice technologies and Cisco CCVP certification are strongly preferred. . Strong background in IT service delivery role (i.e. engineering support for projects). . Has participated in design and/or implementation of major IT projects. . Experience in process re-engineering efforts (ITIL, Six Sigma, MOF/MSF, etc.) is a plus. Thanks, Alexandra Castillo Corona Technology Staffing, Inc. (305) 433-8041 www.coronastaff.com -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-vendor?hl=en.
