*Track Lead/ Support Engineer - Level L3 | Need Only USC /GC/EAD* Need Only USC /GC/EAD.
*Location : San Jose* *Duration : Long Term* Please go through below urgent requirements. Track Lead/ Support Engineer - Level L3 Job Description : The Track Lead/Support Engineer is a member of engineering team whose primary responsibility is to act as a liaison between the L1/L2/business and L4 (developer support) and would also be responsible for case resolution/routing and defining the support plan and the process. • Need to work with dependent application support teams. Responsible for escalating cases appropriately and working with L4 support engineers. • Providing proactive & reactive technical support , second line phone/email consultation to independently debug complex product problems. • Ability to work independently, as the position only receives minimal supervision with no instruction on routine work and general instruction on new assignments. • Typically interfaces with L1/L2 Support Engineers, Product Managers and internal engineering team. • P1/P2 application monitoring & support (24X7) • Problem & Incident management • Define Support process and OLA's with participating team Skills Required · Strong technical knowledge with Cisco product, troubleshooting cisco products and support · Ability to understand complex product, customer issues and technical architecture to provide solutions that is easy for customers to understand. · Demonstrates leadership qualities including: a sense of vision, ability to motivate and inspire others, solve problems, meet deadlines, and confidence · Excellent presentation and communication skills including written, verbal, and listening skills · Quickly earns credibility and trust with stakeholders through open communication · Ability to influence others. Influences others to make decisions and take actions aimed at achieving common objectives that ultimately benefit customer · Strong background in J2EE/Java applications, web applications, databases and Large scale Architectures. · 5-7 years of experience providing post production application support/on call support dealing with internal/external customers/users. · Experience working with ticketing/case creation/escalation applications. · Experience (8 years) with web based product Architectures; Ability to assess commercial level performance, scalability, and robustness system issues in web based products. · Experience (5 years) programming with Java and XML based products. · Experience with Network Technologies (Cisco device knowledge is plus) · Experience (5 years) with Oracle based products on UNIX /Linux development environments and products on Windows systems. · Experience (3 years) with Object-oriented Software Development Methodologies. · Webserver & Application server knowledge Education required Bachelors in Computer Science or equivalent CCNA or CCIE * * *PLEASE SEND YOUR RESUME TO [email protected] OR [email protected] * * * *Mihir : 510 - 263 - 7887* -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-vendor?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
