| Duties & Responsibilites : | Job Description:
- Analyze and develop process flows and diagrams resulting from prior initial claims business process re-engineering (BPR) efforts and perform other duties consistent with establishing or re-engineering unemployment insurance processes, policies, procedures as needed.
- Analyze and develop work process guides as needed.
- Analyze, develop, and update policies and procedures. Implement new efforts aimed at improving overall unemployment insurance integrity.
- Engage in a business process analysis to identify areas of weakness in unemployment insurance policies and procedures ensure alignment with Federal and State goals and requirements. Re-engineer processes that will improve program integrity performance.
- Establish and work with a team of state-staff who will collaborate in this project,
- Work with a Project Manager and key Subject Matter Experts to establish scope, timeline, a list of milestones, and a project plan,
- Facilitate focus group meetings and document meeting minutes, outcomes, and action items,
- Gather detailed business requirements for business process enhancements; analyze and document requirements, update policies and procedures, user guides, and workflows,
- Review goals for business process re-engineering related to initial claims intake, response rates, adjudication, communication, determination, and alignment with Federal requirements,
- Review required metrics and necessary/desired improvement in levels of achievement in all unemployment insurance processes,
- Review of current systems, processes, practices, policies, and procedures,
- Review efforts already underway as part of its UI system improvement project for alignment with goals,
- Interview staff to develop baseline of improvement,
- Review and update work processes/work-flows,
- Review customer feedback and concerns and work with customers to achieve goals,. Ensure best practices are captured and used,
- Develop organizational, process, and execution business process models for as-is, to-be, and recommended near and longer term improvement,
- Perform a gap analysis between existing practices, goals, and current achievement,
- Provide interim reports of process and regularly meet with the UI staff and management team to ensure the project stays on time and target, and Provide updates to unemployment insurance processes, policies, procedures, written reports as needed, and re-engineered or new processes, practices, policies, procedures, and work-flow.
- Establish fit gap and plan for rapid implementation in New York.
- Additionally, provide recommendations for alignment under the project, recommending mid/long term changes aimed at exceeding interim goals.
60-84 months experience
Technical Writer: Translates technical information into clear, readable documents to be used by technical and non-technical personnel.
- Develop and/or maintain the following types of documentation: system documentation; user manuals; installation guides; computer operations and program maintenance manuals; plans for training, testing, quality assurance, and contingency operations; and backup, recovery and restart procedures; technical writing for proposals, presentations, standard operating procedures (SOP), policies and procedures as well as reports.
- Edits functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents.
Required Skills:
36 Months of Experience in business process reengineering activities.
36 Months of Experience in projects focused on business process reengineering or LEAN Six Sigma as demonstrated by credentials.
24 Months of Experience in delivering comprehensive recommendations/reports with a key focus on business process improvement with strong attention to detail.
24 Months of government agency business process re-engineering experience within or for a government or state agency.
24 Months of Experience in leading interdisciplinary teams with demonstrated excellence in analytical, written, and oral communication skills; team dynamics and leadership including diplomacy and decisiveness; strong organizational and problem-solving skills; and the ability to manage multiple workgroup tasks and assignments.
Bachelor’s Degree Liberal Arts, concentration in English or Communications.
2 years proficiency with Microsoft Office Suite specifically in Word and Excel. |
