| Duties & Responsibilites : | Thorough knowledge of Ethernet; TCP/IP; routing protocols; VLAN’s and network trunking; routers, switches, wireless access points and other network hardware. Experience with Cisco IOS is required; Cisco certification is preferred. Juniper Junos knowledge is also preferred.
Must possess a valid class-D driver’s license, and be able to pass a SLED criminal background check.
Employee must be willing to work flexible hours including nights, weekends and holidays and be “on-call” 24 hours /day, 7 days/week.
DAILY DUTIES / RESPONSIBILITIES:
1) Using industry best practices, design, install, configure and troubleshoot network devices and their operating systems to ensure quality IT services are delivered to state and local government.
2) Responds to service requests from CA/Service Desk in a timely manner. When service requests are assigned, determines how to apply network best practices. After determining the service request requirements and documenting the necessary network platform and/or modifications, submits change request to change management system. Upon change management approval, employee completes the modifications on the network platforms and/or software in order to resolve the service request.
3) Analyze data to provide solutions to complex problems and assist in resolving issues. When a network problem is reported, uses the tools available such as Cisco's Real-Time Log Viewer, Cisco's MARS and Enterasys' TALON SIEM to determine the issue. Then communicates his findings to the others involved and corrects the issue when possible
4) Maintain services, applications and operating systems, including DNS, firewalls, VPN, SolarWinds, syslogs, ACS and wireless control systems to support network activities..
5) Utilize test environments, when possible, to evaluate and test new network configurations or hardware so that the network can be improved with no adverse impact to customers.
6) Works directly with customers to develop, design, implement, and manage network architecture to support and secure customer data and information technology processes related to customer service delivery functions.
7) Creates and maintains network documentation, design drawings, security diagrams, procedures and policies using Microsoft Word, Excel and Visio.
8) Mentor, cooperate with, learn from and support other members of DSIT’s business units in order to complete complex tasks, resolve troubles, and fulfill service requests at a high level of professionalism and positive customer service.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
ADMINISTRATION, CONFIGURATION AND INSTALLATION OF CISCO SWITCHES, ROUTERS & FIREWALLS.
ADMINISTRATION, CONFIGURATION AND INSTALLATION OF JUNIPER FIREWALLS AND VPN DEVICES.
CISCO ROUTING AND SWITCHING
JUNIPER SSL/VPN SECURITY APPLIANCES
CISCO/JUNIPER FIREWALLS
REQUIRED EDUCATION:
HIGH SCHOOL DIPLOMA AND 6 YEARS DIRECT EXPERIENCE IN THE TECHNOLOGY DESCRIBED ABOVE REQUIRED, OR,
ASSOCIATE DEGREE AND 4 YEARS DIRECT EXPERIENCE IN THE TECHNOLOGY DESCRIBED ABOVE REQUIRED, OR
BACHELOR’S DEGREE AND 2 YEARS EXPERIENCE IN THE TECHNOLOGY DESCRIBED ABOVE REQUIRED. |
