| Duties & Responsibilites : | - This position will be responsible for creating and developing system and business process training in support of an Oracle R12 implementation.
- Creates, edits and updates recorded simulations, training guides, job aids and other publications.
- Supports business operations teams, documentation development teams and subject matter experts (SMEs) to develop, write and edit new and existing supporting documentation ensuring that business operations objectives and best practices are achieved.
- This person uses a high degree of judgment to assist in the comparison and evaluation of possible courses of action when defining optimal documentation and instruction. Ensures documentation and instructions comply with established quality control standards and writing style guidelines.
Essential Job Functions:
• Creates and develops business process and systems supporting documentation which include processes, policies, procedures, references, instructions, navigations, codes, forms, manuals, guides, job aids and related/required documentation.
• Leads business operations teams, documentation development teams and subject matter experts (SMEs) in data gathering, review, approval and revision of business process documentation and supporting documentation ensuring that business operations objectives and best practices are achieved.
• Provides business process writing expertise to guide management and team leaders with the identification of business process and procedural needs and facilitates the development of the documentation including creating new content and editing existing content.
• Compares and evaluates possible courses of action which impact business process documentation which can be obtained through expertise, model documentation, and connectivity to processes created through other groups and departments within the organization.
• Provides training to SMEs, document owners and writers in using software applications including SharePoint, Oracle UPK and Oracle Tutor to assist them during documentation development, review and approval processes.
• Assists training department with creation and development of training course work including student guides, training guides, job aids and other educational materials based upon current SOP and supporting documentation.
JOB REQUIREMENTS:
• A minimum of two (2) months of UPK development experience. Additional experience a plus: technical writing, business process documentation, operating policies
and procedure documentation designed for end-users.
• Experience using Oracle UPK Developer or comparable computer based simulation training software.
• Advanced MS Word skills.
• Thorough knowledge of business English, spelling and punctuation.
Required Skills:
Oracle
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