Job Details:- |
| Job Title : | Sr. SQL Support Analyst MU-Reporting Portal Resource Support |
| Location : | Raleigh, NC |
| Expected Duration of Project : | 3 Months |
| Start Date : | 09/29/2014 |
| Interview Type : | Telephonic |
| Duties & Responsibilites : | Local Candidate Preferred:
• Provide second level support for our clients utilizing the MU Reporting Portal
• Liaison with partners and RD on escalated cases
• Provide root cause and prevention steps where appropriate
• Provide call flows for efficient call routing and handling
• Validate and/or create documentation for support including trouble-shooting guides and knowledge base articles
• Provide leadership as a representative for support within cross-functional program team meetings
• Ensure "supportability" is built into all new transaction offerings
• Meet or exceed acceptable productivity and quality standards
• Attend training classes as requested
REQUIRED SKILLS & Education:
• BS or AS Degree in Business, Information Science, Computer Science Software, or other relevant combination of training and experience;
• Experience in supporting Healthcare IT clinical solutions is required;
• Experience supporting an Allscripts EHR product is desirable;
• SQL experience required;
• Strong leadership capability;
• Excellent verbal and written communications skills;
• Ability to work independently;
• Ability to listen and analyze end user needs;
• Ability to evaluate technical options and make decisions.
• Able to effectively function in a team oriented environment.
- SQL troubleshooting
|
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