*Hi,* *Kindly let me know if you are comfortable on below position.*
*Position:* *ITSM* *Project Manager* *Duration:* *6 – 12 Month contract with extensions expected* *Location: Marlborough, MA* Must have lead/management experience in IT operations. *Interview – Phone and Webex* *Keys to the Position* • Strong Tech Lead / PM with SDLC experience • Heavy IT Operations and Service Management Exp. • Very Process Focused in Operations and Support • Experience leading teams on and offshore • Experience presenting at meetings to Senior Managers • Experience with Service Now a Plus, Upgrade exp. a big plus • Marlborough work location with occasional work in Boston as necessary • 10 plus years of combined experience on IT Service delivery, project management, operations and service management • Must have demonstrated experience on ITIL processes – incident management, change management, CMDB and service catalog • 1-2 years of experience on Software development life cycle (SDLC) tools and agile methodology • Experience working on ITSM software applications • Experience on ServiceNow platform is a plus • Excellent organizational, interpersonal, written and verbal communication skills, and ability to articulate solution *Job Summary:* This individual will be responsible for developing and driving adoption of IT for IT service delivery processes including ITIL, Request fulfillment, CMDB, Asset management , Knowledge management, Cloud provisioning and more in ServiceNow. In this role, the individual will assists in reviewing requirements, planning project, developing roadmap, managing work priorities and providing technical direction. *Job Responsibilities: * • Define and lead the ITSM process development and roadmap • Define, document and deliver new IT service management process, procedures and related work instructions • Work with IT process owners and engineers to understand the requirements for proposed new services and changes • Communicate new services, process changes, roadmap and project status to IT department • Develop project plan, communicate status and prioritize work • Lead onshore and offshore ServiceNow development team Regards *Mayank* 978-558-4666 x 103 *[email protected]* <[email protected]> *TekNavigators LLC* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
