*Hi,* *Kindly let me know if you are comfortable on below position.*
*Position:* *ITSM* *Project Manager* *Duration:* *6 – 12 Month contract with extensions expected* *Location: Marlborough, MA* Must have lead/management experience in IT operations. *Interview – Phone and Webex* *Keys to the Position* • Strong Tech Lead / PM with SDLC experience • Heavy IT Operations and Service Management Exp. • Very Process Focused in Operations and Support • Experience leading teams on and offshore • Experience presenting at meetings to Senior Managers • Experience with Service Now a Plus, Upgrade exp. a big plus • Marlborough work location with occasional work in Boston as necessary • 10 plus years of combined experience on IT Service delivery, project management, operations and service management • Must have demonstrated experience on ITIL processes – incident management, change management, CMDB and service catalog • 1-2 years of experience on Software development life cycle (SDLC) tools and agile methodology • Experience working on ITSM software applications • Experience on ServiceNow platform is a plus • Excellent organizational, interpersonal, written and verbal communication skills, and ability to articulate solution *Job Summary:* This individual will be responsible for developing and driving adoption of IT for IT service delivery processes including ITIL, Request fulfillment, CMDB, Asset management , Knowledge management, Cloud provisioning and more in ServiceNow. In this role, the individual will assists in reviewing requirements, planning project, developing roadmap, managing work priorities and providing technical direction. *Job Responsibilities: * • Define and lead the ITSM process development and roadmap • Define, document and deliver new IT service management process, procedures and related work instructions • Work with IT process owners and engineers to understand the requirements for proposed new services and changes • Communicate new services, process changes, roadmap and project status to IT department • Develop project plan, communicate status and prioritize work • Lead onshore and offshore ServiceNow development team Regards *Mayank* 978-558-4666 x 103 *may...@teknavigators.com* <may...@teknavigators.com> *TekNavigators LLC* -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-workflow+unsubscr...@googlegroups.com. To post to this group, send email to sap-workflow@googlegroups.com. Visit this group at https://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/d/optout.
