Call center infrastructure PM/BA @Raleigh north Carolina Hi Business Partner.
Job Title: Call center infrastructure PM/BA Location: Raleigh, north Carolina Duration: Long Term Skills: Experience: 3 - 5 Years as PM/BA Position Description: • Coordinate functional groups’ responsibilities and deliverables with respect to process and system initiatives. • Define and gain approval for business requirements, process modeling deliverables, project plans and charters. • Determine project cost and project timing based on scope and complexity of the project. • Track, develop and create release calendar for project implementation. • Track each project schedule and create a project plan with input from the cross-functional team. • Schedule, attend and record meetings notes. • Update website with all information related to the project status. • Develop and create corporate communications plans to affected customers and stakeholders. • Manage projects in compliance with the NetApp Project Development Lifecycle and associated deliverables to ensure the integrity and quality of project artifacts. • Work with developers to translate requirements into technical specifications. Experience and Skills: Skills that are "Must Haves": Call center infrastructure experience(Avaya, IVR etc) Change Management and PMO/BA experience agile + water fall methodologies Infrastructure PM/BA experience Strong oral and written communication skills. Ability to work collaboratively within a team environment to meet aggressive goals and pre-defined pre-defined measurement criteria. Ability to conduct user workshops, define requirements, estimate, assess and plan projects, write use and business cases, and design workflow processes. Strong understanding of the Software Development Lifecycle, It Service operations, business process realignment and the financial and political elements of an IT organization. Experience in business process re-engineering methods. Strong aptitude for learning new technologies and utilizing project management applications. Strong user of Microsoft Project and Visio. Creative approach to problem solving. Regards, Suman Bakshi (Sam) SourceChip,Inc Phone - 732 917 4895 Yahoo IM - sbakshi.jobs -- You received this message because you are subscribed to the Google Groups "SAP Workflow" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-workflow. For more options, visit https://groups.google.com/groups/opt_out.
