I also disliked that when we tried to call Intridea to inform you guys of the urgent problem, your phone system just hung up on us and nobody answered the phone.
It's extremely frustrating to not have some kind of modicum of emergency support/contact available. Further it would be handy if SCALR actually maintained your own twitter account for outages announcements. Intridea's was entirely unhelpful. I found this whole experience unnerving, because my hands were tied, and I couldn't raise anybody and get some kind of positive confirmation that a resolution was in the works. We ended up using Elastic fox and creating some records on our primary dns (outside of scalr) to restore some connectivity to our production cluster for our customers. We are also immediately setting up our own secondary dns zones for each of our farms. On Tue, May 12, 2009 at 4:59 PM, Igor V. Savchenko (DicsyDel) <[email protected]> wrote: > > Network expansion is being worked on. We're working on setting up a > server at LayeredTech and vps in Europe. > > On May 13, 1:24 am, Joel Franusic <[email protected]> wrote: >> Why are all the Scalr DNS servers hosted in the same datacenter? >> >> On May 12, 3:19 pm, Nickolas Toursky <[email protected]> wrote: >> >> >> >> > Hi guys, >> >> > ThePlanet DC which hosts Scalr servers is currently experiencing an outage. >> > We are waiting for feedback from ThePlanet currently. >> >> > Nick >> >> > On Wed, May 13, 2009 at 1:05 AM, Jackie CC >> >> > <[email protected]> wrote: >> >> > > I just realized the problem. We also have a server farm hosted at >> > > theplanet.com our servers there are down as well. >> > >http://ws.arin.net/whois/?queryinput=174.132.126.27 >> >> > > SCALR.NET is hosted on THEPLANET.com servers >> >> > >http://forums.theplanet.com/index.php?showtopic=91526- Hide quoted text - >> >> - Show quoted text - > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "scalr-discuss" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/scalr-discuss?hl=en -~----------~----~----~----~------~----~------~--~---
