One of my instances stucked in 'resuming' state was using scalarizr 5.2.11.
I upgraded it to 5.4 manually (with sudo apt-get install scalarizr).

The instance is still in resuming state but when I go to "Extented instance 
information" > "Scalr Internal Properties", I can see that scalr.version 
property has been updated to 5.4 so I guess it means the agent and my scalr 
server are able to communicate, so I would exclude a network cause.

I am still not able to go back to a normal state without a reboot, which is 
pretty annoying.

Matt



On Wednesday, March 15, 2017 at 1:18:23 PM UTC+1, Matthieu Serrepuy wrote:
>
> Hi !
>
> As it seems to be caused by the agent upgrade, what is the best way to 
> disable agent auto-update (I'd rather upgrade them one by one and choose 
> when I'll upgrade them) ?
> I supposed I should set scalr.scalarizr_update.mode, but not sure which 
> value I should choose between solo and client.
>
> Anybody has a clear explanation about the difference between these two 
> modes ?
>
> Thanks,
>
> Regards,
>
> Matt
>
> On Monday, March 13, 2017 at 1:05:06 PM UTC+1, Matthieu Serrepuy wrote:
>>
>> Hi !
>>
>> I am still looking for a way to solve/mitigate the issue when it is 
>> happening.
>> I Used to terminate the instance to solve the issue (as it blocks the 
>> scaling) but it seems a reboot solve it. So it is probably a mater of 
>> restarting a good service but I can't find the good one or the good thing 
>> to trigger to re-schedule a connection :(
>>
>> Anybody else is having this issue and is able to solve it without 
>> downtime ?
>>
>> On Thursday, February 9, 2017 at 5:38:31 PM UTC+1, 
>> ryann...@pingidentity.com wrote:
>>>
>>> We have this problem as well. frequently it's just an issue with the 
>>> scalrizer agent not being able to start. either from uncaught python 
>>> exceptions to the update client not being able to resolve the url to the 
>>> repo etc. for most of our issues bypassing scalr and getting credentials 
>>> from AWS/Azure and manually updating the scalrizer agent fixes the issue, 
>>> In most of these instances the scalrizer logs are unavailable via scalr 
>>> since the update agent can't start the scalrizer agent and so there is no 
>>> logs passed to the admin node.
>>>
>>> On Thursday, February 9, 2017 at 2:27:19 AM UTC-7, Matthieu Serrepuy 
>>> wrote:
>>>>
>>>> Hi !
>>>>
>>>> I am having the exact same behavior.
>>>> We are using Azure as provider and some times, some instances switch to 
>>>> "Resuming" state.
>>>> I couldn't find anything obvious in the scalarizr logs on my own.
>>>>
>>>> Looking at tcpdump, I couldn't find traffic between our scalr instance 
>>>> and the problematic one.
>>>>
>>>> I was not paying so much attention to this, but it seems it prevents 
>>>> the auto-scaling to work properly.
>>>>
>>>> Can I have assistance on how to troubleshoot this issue ? Next time it 
>>>> happens I'll be glad to provide logs or traces to fix this issue for good.
>>>>
>>>> Thanks,
>>>>
>>>> Matt
>>>>
>>>> On Tuesday, November 15, 2016 at 6:58:07 PM UTC+1, Marc O'Brien wrote:
>>>>>
>>>>> Hi Rajeev,
>>>>>
>>>>> More details are needed to begin looking in to this issue.  What 
>>>>> version of Scalr are you using? What Cloud Provider, and what steps are 
>>>>> taken leading up to this behavior?  Are instances showing as "Running" in 
>>>>> the Cloud Provider dashboard when Scalr shows them as "Resuming" or are 
>>>>> they showing the same status there as well?  Scalarizr agent logs will be 
>>>>> useful as well if you can upload them here.
>>>>>
>>>>> Many thanks,
>>>>> Wm. Marc O'Brien
>>>>> Scalr Technical Support
>>>>>
>>>>>
>>>>>
>>>>> On Monday, November 14, 2016 at 11:31:41 PM UTC-7, Rajeev Gangur wrote:
>>>>>>
>>>>>> Hello 
>>>>>>
>>>>>> the Scalar server instance is in "*resuming" *status continuously 
>>>>>> ..for almost half day to a day.. it does not enable pause or resume 
>>>>>> option..Can somebody help how it can be made running status again?
>>>>>>
>>>>>> Regards
>>>>>> Rajeev
>>>>>>
>>>>>

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