Hi, Rod. Did you ensure that this email address is listed under the supported error report emails in your App Central profile? If it's not there, you won't get any messages.
Thanks, Aaron -- Aaron Smith Web Development * App Development * Product Support Specialist Ai Squared * 725 Airport North Office Park, Fort Wayne, IN 46825 260-489-3671 * www.aisquared.com To insure that you receive proper support, please include all past correspondence (where applicable), and any relevant information pertinent to your situation when submitting a problem report to the Ai Squared Technical Support Team. > -----Original Message----- > From: Rod Hutton [mailto:rod_hut...@hotmail.com] > Sent: Thursday, May 21, 2015 5:40 PM > To: 'Chip Orange'; 'Window-Eyes Scripting List' > Cc: Aaron Smith > Subject: RE: are you receiving email error reports from your apps? > > Hi Chip and Aaron, > > My default profile email address is rhst...@sympatico.ca and my Error > Reporting address is the same and I'm not getting any error reports. > I've generated and sent multiple error reports send from a different address, > just to be sure, and still no luck. > > Hth, > > Rod > > -----Original Message----- > From: Scripting > [mailto:scripting-bounces+rod_hutton=hotmail.com@lists.window- > eyes.com] On Behalf Of Chip Orange via Scripting > Sent: Thursday, May 21, 2015 12:00 PM > To: 'Chip Orange'; 'Window-Eyes Scripting List' > Subject: RE: are you receiving email error reports from your apps? > > Oh I forgot: > > The emailing of a new password when you forget yours, or the email > redirected to you from another App Central user, also will fail to reach you > when your primary email address of your profile is a comcast.net address, so > if so, you'll need to change it as well. > > Chip > > > -----Original Message----- > From: Scripting > [mailto:scripting-bounces+lists3717=comcast....@lists.window-eyes.com] > On Behalf Of Chip Orange via Scripting > Sent: Thursday, May 21, 2015 11:53 AM > To: 'Chip Orange'; 'Window-Eyes Scripting List' > Subject: RE: are you receiving email error reports from your apps? > > Hi all scripters, > > Aaron has figured out the issue, and here it is: > > * One thing I needed reminding of is that all app developers have a profile on > App Central, and in there are two fields for email addresses: > One is used to allow others to contact you via App Central, without revealing > your email address. > The other is further down the page, and allows you to enter multiple email > addresses (separated by commas) where your apps may choose to have > their emailed error reports sent to. If your app uses an email address which > is not in this list, then the end user will get an error message from the GW > toolkit error handler, saying that it had a problem sending the error report. > > * There's an incredibly beroque system of servers talking to servers behind > the email error reports system. Somewhere along the way there's a > disagreement between someone and comcast about something, and they > won't allow emails to flow on to any comcast.net email address. This was my > issue, since that's where I had my email reports going to. > > The company involved already knew about this, which makes me think it's > not going to be fixed any time soon. So, I am going to setup an account on > something like gmail, add it to my App Central profile error reports list, and > then edit all my apps and republish them so that they will send their errors > to > this new address. > > As far as I know, if you aren't using comcast.net email addresses for your > error reports, you don't have to do anything. Still, I'd arrange a test for > yourself to see if you get your error reports, just in case other ISPs are > being > blocked. > > Thanks to Rod, Orlando, and Aaron for all the help in tracking this down. > > Until I get a chance to do this, if you are getting any errors in one of my > apps, > please do save it as a file and attach it to an email and send it to me at: > acora...@comcast.net > > Thanks, > > Chip > > > > -----Original Message----- > From: Scripting > [mailto:scripting-bounces+lists3717=comcast....@lists.window-eyes.com] > On Behalf Of Chip Orange via Scripting > Sent: Wednesday, May 20, 2015 11:42 AM > To: David; Window-Eyes Scripting List > Subject: RE: are you receiving email error reports from your apps? > > Thanks David. > > If you have time, would you mind just adding an error statement to one of > your apps, and then sending yourself an error report, and letting us know if > you receive it? > > I've tried this myself, and am not receiving my error reports, and I've had > several users (such as Orlando) help me out by reporting to me that they've > sent error reports (which I never received). > > I've let Aaron know about this, and he's looking into it, but I'm not sure if > he's > drawn any conclusions as to whether it's just me or not. I guess it would be > helpful to him either way, if others would try this and let us know their > experiences. > > Thanks, > > Chip > > > > > > Chip Orange > Florida Public Service Commission > Computer Systems Analyst > 850-413-6314 > > > -----Original Message----- > From: Scripting > [mailto:scripting-bounces+corange=psc.state.fl...@lists.window-eyes.com] > On Behalf Of David via Scripting > Sent: Tuesday, May 19, 2015 9:39 PM > To: Chip Orange; Window-Eyes Scripting List > Subject: Re: are you receiving email error reports from your apps? > > Chip, > Just wondered, if this could possibly have to do with the migrations done > from GW to AISquared. Maybe the staff could enlighten us all a bit more on > this one. > > No, I haven't received any error messages lately on my apps, and honestly > only a couple earlier in time. Whether this is due to technical email trouble, > the fact that people don't bother to send them in, or simply because my apps > happened not to produce the reports - I have no clue. Kind of just figured > that since I did not hear anything, things went well. > > Don't know if any of this was of any help to you. Just thought to let you know > my personal experiences. > > David > > On 5/19/2015 6:21 PM, Chip Orange via Scripting wrote: > > Hi all, > > > > > > > > I've noticed that sometime back I have stopped receiving all email > > error reports from my apps, and in my new apps, I've received some > > email from users who have said things like (I keep sending you an > > error report on > this, > > is there anything I can do?), but I've never received an email from > > them > (or > > anyone). > > > > > > > > I was wondering if any of the regulars here have received an email > > error report lately, or if you'd mind trying to generate one yourself, > > and let > us > > know here if you received the email report? > > > > > > > > Thanks. > > > > > > > > Chip > > > > > > > > -------------- next part -------------- An HTML attachment was > > scrubbed... > > URL: > <http://lists.window-eyes.com/private.cgi/scripting-window- > eyes.com/attachme > nts/20150519/9bb006d2/attachment.htm> > > _______________________________________________ > > Any views or opinions presented in this email are solely those of the > author and do not necessarily represent those of Ai Squared. > > > > For membership options, visit > http://lists.window-eyes.com/options.cgi/scripting-window- > eyes.com/trailerda > vid%40hotmail.com. > > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/scripting-window-eyes.com > > List archives can be found at > http://lists.window-eyes.com/private.cgi/scripting-window-eyes.com > > > > > > _______________________________________________ > Any views or opinions presented in this email are solely those of the author > and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/scripting-window- > eyes.com/corange%4 > 0psc.state.fl.us. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/scripting-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/scripting-window-eyes.com > _______________________________________________ > Any views or opinions presented in this email are solely those of the author > and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/scripting-window- > eyes.com/lists3717 > %40comcast.net. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/scripting-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/scripting-window-eyes.com > > _______________________________________________ > Any views or opinions presented in this email are solely those of the author > and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/scripting-window- > eyes.com/lists3717 > %40comcast.net. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/scripting-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/scripting-window-eyes.com > > _______________________________________________ > Any views or opinions presented in this email are solely those of the author > and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/scripting-window- > eyes.com/rod_hutto > n%40hotmail.com. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/scripting-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/scripting-window-eyes.com > _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. 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