Re: [AFMUG] call back when you fix your g and 9 keys
Ha... Funny On Sep 7, 2016 5:44 PM, "Jaime Solorza" wrote: > Elitist > > On Sep 7, 2016 4:04 PM, "James Howard" wrote: > >> Usually if a customer is running Linux they don’t call with problems like >> this one had though…. >> >> >> >> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher Tyler >> *Sent:* Wednesday, September 07, 2016 5:02 PM >> *To:* af@afmug.com >> *Subject:* Re: [AFMUG] call back when you fix your g and 9 keys >> >> >> >> It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm) >> >> -- >> Christopher Tyler >> MTCRE/MTCNA/MTCTCE/MTCWE >> Total Highspeed Internet Services >> 417.851.1107 >> >> ----- Original Message ----- >> From: "Christopher Tyler" >> To: af@afmug.com >> Sent: Wednesday, September 7, 2016 4:59:55 PM >> Subject: Re: [AFMUG] call back when you fix your g and 9 keys >> >> That doesn't generally work on Linux, not sure about MAC but I doubt it. >> >> Supposedly, if you are using Gnome you can do it by holding down both the >> Ctrl and Shift keys and typing u followed by the hexadecimal value of the >> character. >> I can't get it to work so maybe no longer supported in Gnome? >> >> -- >> Christopher Tyler >> MTCRE/MTCNA/MTCTCE/MTCWE >> Total Highspeed Internet Services >> 417.851.1107 >> >> - Original Message - >> From: "Cameron Crum" >> To: af@afmug.com >> Sent: Wednesday, September 7, 2016 4:07:34 PM >> Subject: Re: [AFMUG] call back when you fix your g and 9 keys >> >> I know everyone just tried it. >> >> On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley >> wrote: >> >> > Wow, that works! >> > >> > >> > Mark - Myakka Technologies wrote: >> > >> >> Ken, >> >> >> >> Showing my age here >> >> >> >> Hold alt key down and on numkeypad 103 for g and 057 for 9. >> >> >> >> >> > >> >> -- >> >> *Total Control Panel* >> >> Login <https://asp.reflexion.net/login?domain=litewire.net> >> >> To: ja...@litewire.net >> <https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> >> >> From: 0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-00 >> @amazonses.com >> >> Remove >> <https://asp.reflexion.net/FooterAction?ver=3&un-wl-sender-domain=1&hID=16976192150&domain=litewire.net> >> amazonses.com from my allow list >> >> *You received this message because the domain amazonses.com >> <http://amazonses.com> is on your allow list.* >> >> >> >
Re: [AFMUG] call back when you fix your g and 9 keys
Bigot is probably more fitting….. I didn’t state the obvious thing that this sort of problem is usually an Apple user…… From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jaime Solorza Sent: Wednesday, September 07, 2016 6:45 PM To: Animal Farm Subject: Re: [AFMUG] call back when you fix your g and 9 keys Elitist On Sep 7, 2016 4:04 PM, "James Howard" mailto:ja...@litewire.net>> wrote: Usually if a customer is running Linux they don’t call with problems like this one had though…. From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf Of Christopher Tyler Sent: Wednesday, September 07, 2016 5:02 PM To: af@afmug.com<mailto:af@afmug.com> Subject: Re: [AFMUG] call back when you fix your g and 9 keys It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm) -- Christopher Tyler MTCRE/MTCNA/MTCTCE/MTCWE Total Highspeed Internet Services 417.851.1107 - Original Message - From: "Christopher Tyler" <mailto:ch...@totalhighspeed.net%3e> To: af@afmug.com<mailto:af@afmug.com> Sent: Wednesday, September 7, 2016 4:59:55 PM Subject: Re: [AFMUG] call back when you fix your g and 9 keys That doesn't generally work on Linux, not sure about MAC but I doubt it. Supposedly, if you are using Gnome you can do it by holding down both the Ctrl and Shift keys and typing u followed by the hexadecimal value of the character. I can't get it to work so maybe no longer supported in Gnome? -- Christopher Tyler MTCRE/MTCNA/MTCTCE/MTCWE Total Highspeed Internet Services 417.851.1107 - Original Message - From: "Cameron Crum" <mailto:cc...@wispmon.com%3e> To: af@afmug.com<mailto:af@afmug.com> Sent: Wednesday, September 7, 2016 4:07:34 PM Subject: Re: [AFMUG] call back when you fix your g and 9 keys I know everyone just tried it. On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley <mailto:par...@cyberbroadband.net%3e> wrote: > Wow, that works! > > > Mark - Myakka Technologies wrote: > >> Ken, >> >> Showing my age here >> >> Hold alt key down and on numkeypad 103 for g and 057 for 9. >> >> > Total Control Panel Login<https://asp.reflexion.net/login?domain=litewire.net> To: ja...@litewire.net<https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> From: 0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-000...@amazonses.com<mailto:0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-000...@amazonses.com> Remove<https://asp.reflexion.net/FooterAction?ver=3&un-wl-sender-domain=1&hID=16976192150&domain=litewire.net> amazonses.com<http://amazonses.com> from my allow list You received this message because the domain amazonses.com<http://amazonses.com> is on your allow list. Total Control Panel Login<https://asp.reflexion.net/login?domain=litewire.net> To: ja...@litewire.net<https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> From: 010001570709dfb5-1ba4af9d-1b98-41e9-8259-014e20d0f44f-000...@amazonses.com<mailto:010001570709dfb5-1ba4af9d-1b98-41e9-8259-014e20d0f44f-000...@amazonses.com> Remove<https://asp.reflexion.net/FooterAction?ver=3&un-wl-sender-domain=1&hID=16977359457&domain=litewire.net> amazonses.com from my allow list You received this message because the domain amazonses.com is on your allow list.
Re: [AFMUG] call back when you fix your g and 9 keys
Elitist On Sep 7, 2016 4:04 PM, "James Howard" wrote: > Usually if a customer is running Linux they don’t call with problems like > this one had though…. > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher Tyler > *Sent:* Wednesday, September 07, 2016 5:02 PM > *To:* af@afmug.com > *Subject:* Re: [AFMUG] call back when you fix your g and 9 keys > > > > It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm) > > -- > Christopher Tyler > MTCRE/MTCNA/MTCTCE/MTCWE > Total Highspeed Internet Services > 417.851.1107 > > - Original Message - > From: "Christopher Tyler" > To: af@afmug.com > Sent: Wednesday, September 7, 2016 4:59:55 PM > Subject: Re: [AFMUG] call back when you fix your g and 9 keys > > That doesn't generally work on Linux, not sure about MAC but I doubt it. > > Supposedly, if you are using Gnome you can do it by holding down both the > Ctrl and Shift keys and typing u followed by the hexadecimal value of the > character. > I can't get it to work so maybe no longer supported in Gnome? > > -- > Christopher Tyler > MTCRE/MTCNA/MTCTCE/MTCWE > Total Highspeed Internet Services > 417.851.1107 > > ----- Original Message ----- > From: "Cameron Crum" > To: af@afmug.com > Sent: Wednesday, September 7, 2016 4:07:34 PM > Subject: Re: [AFMUG] call back when you fix your g and 9 keys > > I know everyone just tried it. > > On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley > wrote: > > > Wow, that works! > > > > > > Mark - Myakka Technologies wrote: > > > >> Ken, > >> > >> Showing my age here > >> > >> Hold alt key down and on numkeypad 103 for g and 057 for 9. > >> > >> > > > > -- > > *Total Control Panel* > > Login <https://asp.reflexion.net/login?domain=litewire.net> > > To: ja...@litewire.net > <https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> > > From: 0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338- > 000...@amazonses.com > > Remove > <https://asp.reflexion.net/FooterAction?ver=3&un-wl-sender-domain=1&hID=16976192150&domain=litewire.net> > amazonses.com from my allow list > > *You received this message because the domain amazonses.com > <http://amazonses.com> is on your allow list.* > > >
Re: [AFMUG] call back when you fix your g and 9 keys
.true -- Christopher Tyler MTCRE/MTCNA/MTCTCE/MTCWE Total Highspeed Internet Services 417.851.1107 - Original Message - From: "James Howard" To: af@afmug.com Sent: Wednesday, September 7, 2016 5:03:58 PM Subject: Re: [AFMUG] call back when you fix your g and 9 keys Usually if a customer is running Linux they don't call with problems like this one had though From: Af [mailto:af-boun...@afmug.com] On Behalf Of Christopher Tyler Sent: Wednesday, September 07, 2016 5:02 PM To: af@afmug.com Subject: Re: [AFMUG] call back when you fix your g and 9 keys It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm) -- Christopher Tyler MTCRE/MTCNA/MTCTCE/MTCWE Total Highspeed Internet Services 417.851.1107 - Original Message - From: "Christopher Tyler" <mailto:ch...@totalhighspeed.net%3e> To: af@afmug.com<mailto:af@afmug.com> Sent: Wednesday, September 7, 2016 4:59:55 PM Subject: Re: [AFMUG] call back when you fix your g and 9 keys That doesn't generally work on Linux, not sure about MAC but I doubt it. Supposedly, if you are using Gnome you can do it by holding down both the Ctrl and Shift keys and typing u followed by the hexadecimal value of the character. I can't get it to work so maybe no longer supported in Gnome? -- Christopher Tyler MTCRE/MTCNA/MTCTCE/MTCWE Total Highspeed Internet Services 417.851.1107 - Original Message - From: "Cameron Crum" <mailto:cc...@wispmon.com%3e> To: af@afmug.com<mailto:af@afmug.com> Sent: Wednesday, September 7, 2016 4:07:34 PM Subject: Re: [AFMUG] call back when you fix your g and 9 keys I know everyone just tried it. On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley <mailto:par...@cyberbroadband.net%3e> wrote: > Wow, that works! > > > Mark - Myakka Technologies wrote: > >> Ken, >> >> Showing my age here >> >> Hold alt key down and on numkeypad 103 for g and 057 for 9. >> >> > Total Control Panel Login<https://asp.reflexion.net/login?domain=litewire.net> To: ja...@litewire.net<https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> From: 0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-000...@amazonses.com<mailto:0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-000...@amazonses.com> Remove<https://asp.reflexion.net/FooterAction?ver=3&un-wl-sender-domain=1&hID=16976192150&domain=litewire.net> amazonses.com from my allow list You received this message because the domain amazonses.com is on your allow list.
Re: [AFMUG] call back when you fix your g and 9 keys
Usually if a customer is running Linux they don't call with problems like this one had though From: Af [mailto:af-boun...@afmug.com] On Behalf Of Christopher Tyler Sent: Wednesday, September 07, 2016 5:02 PM To: af@afmug.com Subject: Re: [AFMUG] call back when you fix your g and 9 keys It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm) -- Christopher Tyler MTCRE/MTCNA/MTCTCE/MTCWE Total Highspeed Internet Services 417.851.1107 - Original Message - From: "Christopher Tyler" <mailto:ch...@totalhighspeed.net%3e> To: af@afmug.com<mailto:af@afmug.com> Sent: Wednesday, September 7, 2016 4:59:55 PM Subject: Re: [AFMUG] call back when you fix your g and 9 keys That doesn't generally work on Linux, not sure about MAC but I doubt it. Supposedly, if you are using Gnome you can do it by holding down both the Ctrl and Shift keys and typing u followed by the hexadecimal value of the character. I can't get it to work so maybe no longer supported in Gnome? -- Christopher Tyler MTCRE/MTCNA/MTCTCE/MTCWE Total Highspeed Internet Services 417.851.1107 - Original Message - From: "Cameron Crum" <mailto:cc...@wispmon.com%3e> To: af@afmug.com<mailto:af@afmug.com> Sent: Wednesday, September 7, 2016 4:07:34 PM Subject: Re: [AFMUG] call back when you fix your g and 9 keys I know everyone just tried it. On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley <mailto:par...@cyberbroadband.net%3e> wrote: > Wow, that works! > > > Mark - Myakka Technologies wrote: > >> Ken, >> >> Showing my age here >> >> Hold alt key down and on numkeypad 103 for g and 057 for 9. >> >> > Total Control Panel Login<https://asp.reflexion.net/login?domain=litewire.net> To: ja...@litewire.net<https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> From: 0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-000...@amazonses.com<mailto:0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-000...@amazonses.com> Remove<https://asp.reflexion.net/FooterAction?ver=3&un-wl-sender-domain=1&hID=16976192150&domain=litewire.net> amazonses.com from my allow list You received this message because the domain amazonses.com is on your allow list.
Re: [AFMUG] call back when you fix your g and 9 keys
It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm) -- Christopher Tyler MTCRE/MTCNA/MTCTCE/MTCWE Total Highspeed Internet Services 417.851.1107 - Original Message - From: "Christopher Tyler" To: af@afmug.com Sent: Wednesday, September 7, 2016 4:59:55 PM Subject: Re: [AFMUG] call back when you fix your g and 9 keys That doesn't generally work on Linux, not sure about MAC but I doubt it. Supposedly, if you are using Gnome you can do it by holding down both the Ctrl and Shift keys and typing u followed by the hexadecimal value of the character. I can't get it to work so maybe no longer supported in Gnome? -- Christopher Tyler MTCRE/MTCNA/MTCTCE/MTCWE Total Highspeed Internet Services 417.851.1107 - Original Message - From: "Cameron Crum" To: af@afmug.com Sent: Wednesday, September 7, 2016 4:07:34 PM Subject: Re: [AFMUG] call back when you fix your g and 9 keys I know everyone just tried it. On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley wrote: > Wow, that works! > > > Mark - Myakka Technologies wrote: > >> Ken, >> >> Showing my age here >> >> Hold alt key down and on numkeypad 103 for g and 057 for 9. >> >> >
Re: [AFMUG] call back when you fix your g and 9 keys
That doesn't generally work on Linux, not sure about MAC but I doubt it. Supposedly, if you are using Gnome you can do it by holding down both the Ctrl and Shift keys and typing u followed by the hexadecimal value of the character. I can't get it to work so maybe no longer supported in Gnome? -- Christopher Tyler MTCRE/MTCNA/MTCTCE/MTCWE Total Highspeed Internet Services 417.851.1107 - Original Message - From: "Cameron Crum" To: af@afmug.com Sent: Wednesday, September 7, 2016 4:07:34 PM Subject: Re: [AFMUG] call back when you fix your g and 9 keys I know everyone just tried it. On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley wrote: > Wow, that works! > > > Mark - Myakka Technologies wrote: > >> Ken, >> >> Showing my age here >> >> Hold alt key down and on numkeypad 103 for g and 057 for 9. >> >> >
Re: [AFMUG] call back when you fix your g and 9 keys
ascii the entire ascii chart. https://en.wikipedia.org/wiki/ASCII - Original Message - From: Jay Weekley To: af@afmug.com Sent: Wednesday, September 07, 2016 4:07 PM Subject: Re: [AFMUG] call back when you fix your g and 9 keys Wow, that works! Mark - Myakka Technologies wrote: > Ken, > > Showing my age here > > Hold alt key down and on numkeypad 103 for g and 057 for 9. >
Re: [AFMUG] call back when you fix your g and 9 keys
I know everyone just tried it. On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley wrote: > Wow, that works! > > > Mark - Myakka Technologies wrote: > >> Ken, >> >> Showing my age here >> >> Hold alt key down and on numkeypad 103 for g and 057 for 9. >> >> >
Re: [AFMUG] call back when you fix your g and 9 keys
Wow, that works! Mark - Myakka Technologies wrote: Ken, Showing my age here Hold alt key down and on numkeypad 103 for g and 057 for 9.
Re: [AFMUG] call back when you fix your g and 9 keys
I'm at a facility right now where they still use those and tapes... On Sep 7, 2016 3:19 PM, "James Howard" wrote: > Yikes! Do you know how to program with punch cards too? > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Mark - Myakka > Technologies > *Sent:* Wednesday, September 07, 2016 3:13 PM > *To:* Ken Hohhof > *Subject:* Re: [AFMUG] call back when you fix your g and 9 keys > > > > Ken, > > Showing my age here > > Hold alt key down and on numkeypad 103 for g and 057 for 9. > > -- > Best regards, > Mark mailto:m...@mailmt.com > > Myakka Technologies, Inc. > www.MyakkaTech.com > > Proud Sponsor of the Myakka City Relay For Life > http://www.RelayForLife.org/MyakkaCityFL > > Please Donate at Please Donate at http://www.myakkatech.com/RFL.html > -- > > Tuesday, September 6, 2016, 4:17:59 PM, you wrote: > > KH> Customer calls, I tell him it looks like someone may have > KH> pressed the reset button on his Netgear router, and would he open > KH> his web browser and type routerlogin.net for the web address. > KH> � > KH> He tries but says the "g" key isn't working on his computer.� > KH> OK, try 192.168.1.1.� Nope, the "9" key isn't working.� OK, how > KH> about your smartphone.� He says it isn't letting him open any apps. > KH> � > KH> OK, I'm sure someone is going to say there is some hotkey > KH> workaround, but I threw up my hands and told him to call back when > KH> he had a working computer. > KH> � > KH> Seems strange that "g" and "9" look similar. > > > > > > > -- > > *Total Control Panel* > > Login <https://asp.reflexion.net/login?domain=litewire.net> > > To: ja...@litewire.net > <https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> > > From: 0100015706484319-d72bfe0b-1a68-4e8a-8086-273997f12335- > 000...@amazonses.com > > Remove > <https://asp.reflexion.net/FooterAction?ver=3&un-wl-sender-domain=1&hID=16974301595&domain=litewire.net> > amazonses.com from my allow list > > *You received this message because the domain amazonses.com > <http://amazonses.com> is on your allow list.* > > >
Re: [AFMUG] call back when you fix your g and 9 keys
Yikes! Do you know how to program with punch cards too? From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mark - Myakka Technologies Sent: Wednesday, September 07, 2016 3:13 PM To: Ken Hohhof Subject: Re: [AFMUG] call back when you fix your g and 9 keys Ken, Showing my age here Hold alt key down and on numkeypad 103 for g and 057 for 9. -- Best regards, Mark mailto:m...@mailmt.com Myakka Technologies, Inc. www.MyakkaTech.com<http://www.MyakkaTech.com> Proud Sponsor of the Myakka City Relay For Life http://www.RelayForLife.org/MyakkaCityFL Please Donate at Please Donate at http://www.myakkatech.com/RFL.html -- Tuesday, September 6, 2016, 4:17:59 PM, you wrote: KH> Customer calls, I tell him it looks like someone may have KH> pressed the reset button on his Netgear router, and would he open KH> his web browser and type routerlogin.net for the web address. KH> � KH> He tries but says the "g" key isn't working on his computer.� KH> OK, try 192.168.1.1.� Nope, the "9" key isn't working.� OK, how KH> about your smartphone.� He says it isn't letting him open any apps. KH> � KH> OK, I'm sure someone is going to say there is some hotkey KH> workaround, but I threw up my hands and told him to call back when KH> he had a working computer. KH> � KH> Seems strange that "g" and "9" look similar. Total Control Panel Login<https://asp.reflexion.net/login?domain=litewire.net> To: ja...@litewire.net<https://asp.reflexion.net/address-properties?aID=242260993&domain=litewire.net> From: 0100015706484319-d72bfe0b-1a68-4e8a-8086-273997f12335-000...@amazonses.com<mailto:0100015706484319-d72bfe0b-1a68-4e8a-8086-273997f12335-000...@amazonses.com> Remove<https://asp.reflexion.net/FooterAction?ver=3&un-wl-sender-domain=1&hID=16974301595&domain=litewire.net> amazonses.com from my allow list You received this message because the domain amazonses.com is on your allow list.
Re: [AFMUG] call back when you fix your g and 9 keys
Ken, Showing my age here Hold alt key down and on numkeypad 103 for g and 057 for 9. -- Best regards, Markmailto:m...@mailmt.com Myakka Technologies, Inc. www.MyakkaTech.com Proud Sponsor of the Myakka City Relay For Life http://www.RelayForLife.org/MyakkaCityFL Please Donate at Please Donate at http://www.myakkatech.com/RFL.html -- Tuesday, September 6, 2016, 4:17:59 PM, you wrote: KH> Customer calls, I tell him it looks like someone may have KH> pressed the reset button on his Netgear router, and would he open KH> his web browser and type routerlogin.net for the web address. KH> � KH> He tries but says the "g" key isn't working on his computer.� KH> OK, try 192.168.1.1.� Nope, the "9" key isn't working.� OK, how KH> about your smartphone.� He says it isn't letting him open any apps. KH> � KH> OK, I'm sure someone is going to say there is some hotkey KH> workaround, but I threw up my hands and told him to call back when KH> he had a working computer. KH> � KH> Seems strange that "g" and "9" look similar.
Re: [AFMUG] call back when you fix your g and 9 keys
I assume it's a laptop. Maybe a USB keyboard? Ken Hohhof wrote: Customer calls, I tell him it looks like someone may have pressed the reset button on his Netgear router, and would he open his web browser and type routerlogin.net for the web address. He tries but says the "g" key isn't working on his computer. OK, try 192.168.1.1. Nope, the "9" key isn't working. OK, how about your smartphone. He says it isn't letting him open any apps. OK, I'm sure someone is going to say there is some hotkey workaround, but I threw up my hands and told him to call back when he had a working computer. Seems strange that "g" and "9" look similar.
Re: [AFMUG] call back when you fix your g and 9 keys
haha, you could have given yourself a real headache by walking him through using the onscreen keyboard On Tue, Sep 6, 2016 at 3:17 PM, Ken Hohhof wrote: > Customer calls, I tell him it looks like someone may have pressed the > reset button on his Netgear router, and would he open his web browser and > type routerlogin.net for the web address. > > He tries but says the "g" key isn't working on his computer. OK, try > 192.168.1.1. Nope, the "9" key isn't working. OK, how about your > smartphone. He says it isn't letting him open any apps. > > OK, I'm sure someone is going to say there is some hotkey workaround, but > I threw up my hands and told him to call back when he had a working > computer. > > Seems strange that "g" and "9" look similar. > -- If you only see yourself as part of the team but you don't see your team as part of yourself you have already failed as part of the team.
[AFMUG] call back when you fix your g and 9 keys
Customer calls, I tell him it looks like someone may have pressed the reset button on his Netgear router, and would he open his web browser and type routerlogin.net for the web address. He tries but says the "g" key isn't working on his computer. OK, try 192.168.1.1. Nope, the "9" key isn't working. OK, how about your smartphone. He says it isn't letting him open any apps. OK, I'm sure someone is going to say there is some hotkey workaround, but I threw up my hands and told him to call back when he had a working computer. Seems strange that "g" and "9" look similar.