Re: How-to questions - Request or Restoration?

2009-07-09 Thread strauss
est System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ron Legters Sent: Friday, June 26, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: How-to questions - Request or Restoration? Our shop is using Incident Management 7, and we're currently encouraging our IS staff to make bet

Re: How-to questions - Request or Restoration?

2009-06-26 Thread Lyle Taylor
n Legters Sent: Friday, June 26, 2009 10:28 AM To: arslist@ARSLIST.ORG Subject: How-to questions - Request or Restoration? Our shop is using Incident Management 7, and we're currently encouraging our IS staff to make better choices in the 'Service Type' field (specifically 'User

Re: How-to questions - Request or Restoration?

2009-06-26 Thread Rick Cook
slist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: How-to questions - Request or Restoration? Sent: Jun 26, 2009 9:28 AM Our shop is using Incident Management 7, and we're currently encouraging our IS staff to make better choices in the 'Service Type' field (specifically '

How-to questions - Request or Restoration?

2009-06-26 Thread Ron Legters
Our shop is using Incident Management 7, and we're currently encouraging our IS staff to make better choices in the 'Service Type' field (specifically 'User Service Restoration' vs. 'User Service Request') so we can get more reliable numbers for Mean Time to Repair. We get a fair number of use