Re: "Failed to synchronize Resources folder." Error

[Bernd Fröhlich via 4D_Tech]

Randy Jaynes:

> Bizarre, but true: When the user gets this dialog, she can continue on in. 
> Then immediately log out, then log back in with no issues.

To me that sounds as if some other software (malwareprotection or other 
diskcleaning stuff) has that file locked at the first attempt, so that 4D 
throws the error, while at the second attempt no other software is messing with 
that file.

Would be interesting to see if that error pops up on a computer with no 
"file-messing" software installed (not just turned off).

Greetings from Germany,
Bernd Fröhlich
**
4D Internet Users Group (4D iNUG)
FAQ:  http://lists.4d.com/faqnug.html
Archive:  http://lists.4d.com/archives.html
Options: http://lists.4d.com/mailman/options/4d_tech
Unsub:  mailto:4d_tech-unsubscr...@lists.4d.com
**

Re: "Failed to synchronize Resources folder." Error

[Tim Nevels via 4D_Tech]

On Jan 16, 2018, at 12:18 PM, Douglas von Roeder  wrote:

> I haven't had reports of that from clients but I've seen that in development 
> (I always work in client/server) and I'm seeing it with apps in V12, V13, and 
> V15. Last month, I sent the V15 to an Active4D programmer and he hit that 
> same issue. My work around is to relaunch the server and wait a few seconds 
> before logging in. I have no idea if that's just "voodoo programming" or not 
> but I don't get the alert the second time I attempt to log in. 
> 
> It's happened with anti-virus software shut off, I've run DiskWarrior on OS X 
> and diskcheck on Windows, and have cleaned out the AppData folders but it 
> still crops up from time to time. 
> 
> Of note is that the "update resources folder" simply does not work for the 
> versions that I'm using. I put it in the same category as the "close door" 
> button that you see in elevators - nice button that does nothing. 
> 
> My MacBook Pro is "late 2013" model that I bought in early 2014. DiskWarrior, 
> DiskUtility, TechTool Pro, and DiskSensei all indicate that the file 
> structures and the SSD itself are operating correctly. 


Hi Doug,

I’ve been researching this problem and it appears to be related to "Webroot 
SecureAnywhere Endpoint Protection” anti-virus software. Seems it causes a lot 
of problems for many users. It likes to delete, block and kill all sorts of 
files in many locations that it thinks are “dangerous”. 

It appears to think "C:\Users\%USERNAME%\AppData\Local" is one of those 
“dangerous” locations.

I have instructed my client to add "C:\Users\%USERNAME%\AppData\Local\{4D 
Application Name}” folder to the “allow” list in Webroot SecureAnywhere 
Endpoint Protection so that it will stop scanning it and blocking .dlls and 
other files it finds in this folder. 

Tim

Tim Nevels 
timnev...@mac.com 
Innovative Solutions
785-749-3444


**
4D Internet Users Group (4D iNUG)
FAQ:  http://lists.4d.com/faqnug.html
Archive:  http://lists.4d.com/archives.html
Options: http://lists.4d.com/mailman/options/4d_tech
Unsub:  mailto:4d_tech-unsubscr...@lists.4d.com
**

Re: "Failed to synchronize Resources folder." Error

[Douglas von Roeder via 4D_Tech]

Tim:

I haven't had reports of that from clients but I've seen that in
development (I always work in client/server) and I'm seeing it with apps in
V12, V13, and V15. Last month, I sent the V15 to an Active4D programmer and
he hit that same issue. My work around is to relaunch the server and wait a
few seconds before logging in. I have no idea if that's just "voodoo
programming" or not but I don't get the alert the second time I attempt to
log in.

It's happened with anti-virus software shut off, I've run DiskWarrior on OS
X and diskcheck on Windows, and have cleaned out the AppData folders but it
still crops up from time to time.

Of note is that the "update resources folder" simply does not work for the
versions that I'm using. I put it in the same category as the "close door"
button that you see in elevators - nice button that does nothing.

My MacBook Pro is "late 2013" model that I bought in early 2014.
DiskWarrior, DiskUtility, TechTool Pro, and DiskSensei all indicate that
the file structures and the SSD itself are operating correctly.



--
Douglas von Roeder
949-336-2902

On Tue, Jan 16, 2018 at 9:55 AM, Tim Nevels via 4D_Tech <
4d_tech@lists.4d.com> wrote:

> I’ve recently seen a big increase in this error message reported by two
> clients running 4D Server v14.4.
>
> Also have seen “The plug-in method cannot be executed.” error message that
> appears to be connected to this in some situations.
>
> Client reports this for some users, but not all. Some users have never
> gotten this error message, others have received it several times over the
> last few month. Both clients are all Windows 10 users.
>
> Doing my tech support on this I have tracked this down to the “resources”
> or “local cache files” that 4D creates. The location is:
> "C:\Users\{userName}\AppData\Local\{programName}”.
>
> I would go try to delete this folder and Windows Explorer would report it
> was unable to because it contains files that were in use. It was necessary
> to restart the computer to be able delete the folder. Once the folder is
> deleted 4D Remote would startup and recreate the folder without error.
>
> One guess is anti-virus software. I’m wondering if that could be scanning
> or fooling around with this folder and making 4D Remote think it needs to
> rebuild the Resources folder. Of course I’ve not installed new versions of
> my 4D application so there should be no need to do this. So why are some
> users seeing this happen?
>
> Is it possible the anti-virus software — and I don’t know which one the
> clients are using — is seeing ".dll” files in this folder and freaking out
> and doing something to them that is triggering this mess. Doing a restart
> of the machine and then immediately deleting the folder always fixes the
> problem.
>
> Something has changed for some users that is causing this problem to start
> happening, but I’m not sure what it is.
>
> Has anyone else seen an increase in this error message from clients in the
> past few months?
>
> Tim
>
> Tim Nevels
> timnev...@mac.com 
> Innovative Solutions
> 785-749-3444
>
>
> **
> 4D Internet Users Group (4D iNUG)
> FAQ:  http://lists.4d.com/faqnug.html
> Archive:  http://lists.4d.com/archives.html
> Options: http://lists.4d.com/mailman/options/4d_tech
> Unsub:  mailto:4d_tech-unsubscr...@lists.4d.com
> **
**
4D Internet Users Group (4D iNUG)
FAQ:  http://lists.4d.com/faqnug.html
Archive:  http://lists.4d.com/archives.html
Options: http://lists.4d.com/mailman/options/4d_tech
Unsub:  mailto:4d_tech-unsubscr...@lists.4d.com
**

"Failed to synchronize Resources folder." Error

[Tim Nevels via 4D_Tech]

I’ve recently seen a big increase in this error message reported by two clients 
running 4D Server v14.4. 

Also have seen “The plug-in method cannot be executed.” error message that 
appears to be connected to this in some situations.

Client reports this for some users, but not all. Some users have never gotten 
this error message, others have received it several times over the last few 
month. Both clients are all Windows 10 users. 

Doing my tech support on this I have tracked this down to the “resources” or 
“local cache files” that 4D creates. The location is: 
"C:\Users\{userName}\AppData\Local\{programName}”. 

I would go try to delete this folder and Windows Explorer would report it was 
unable to because it contains files that were in use. It was necessary to 
restart the computer to be able delete the folder. Once the folder is deleted 
4D Remote would startup and recreate the folder without error.

One guess is anti-virus software. I’m wondering if that could be scanning or 
fooling around with this folder and making 4D Remote think it needs to rebuild 
the Resources folder. Of course I’ve not installed new versions of my 4D 
application so there should be no need to do this. So why are some users seeing 
this happen?

Is it possible the anti-virus software — and I don’t know which one the clients 
are using — is seeing ".dll” files in this folder and freaking out and doing 
something to them that is triggering this mess. Doing a restart of the machine 
and then immediately deleting the folder always fixes the problem. 

Something has changed for some users that is causing this problem to start 
happening, but I’m not sure what it is.

Has anyone else seen an increase in this error message from clients in the past 
few months? 

Tim

Tim Nevels 
timnev...@mac.com 
Innovative Solutions
785-749-3444


**
4D Internet Users Group (4D iNUG)
FAQ:  http://lists.4d.com/faqnug.html
Archive:  http://lists.4d.com/archives.html
Options: http://lists.4d.com/mailman/options/4d_tech
Unsub:  mailto:4d_tech-unsubscr...@lists.4d.com
**