Re: [AI] Banking services for customers with disabilities

[Aravind R]

ok.
>>>
>>> v. We will endeavour to provide ‘Doorstep’ banking (pick up of cash /
>>> instruments for credit to the account or delivery of cash / demand drafts
>>> against issue of cheque / requisition in writing) in special
>>> circumstances
>>> like ill health, inability to come to the branch, etc.
>>>
>>> For senior citizens more than 70 years of age and differently abled or
>>> infirm persons (having medically certified chronic illness or disability)
>>> including those who are visually impaired, we will make concerted effort
>>> to
>>> provide door step banking for basic banking facilities such as pick up of
>>> cash and instruments against receipt, delivery of demand drafts,
>>> submission
>>> of KYC documents and Life Certificate at the premises / residence of such
>>> customers.
>>>
>>> vi. We will issue a pension slip to you (pensioners) containing details
>>> of
>>> the pension credited to your account.
>>>
>>> vii. We will endeavour to arrange to disburse the pension at the
>>> doorstep,
>>> in special circumstances.
>>>
>>> viii. We will accept the Life Certificate that is required to be
>>> submitted
>>> by you (pensioners) at any branch of our bank by maintaining centralized
>>> data for the same.
>>>
>>> ix. We will guide relatives / parents of disabled persons on how to
>>> appoint
>>> a legal guardian, under the National Trust Act, 1999, for disabled
>>> persons
>>> with autism, cerebral palsy, mental retardation and multiple disabilities
>>> who can then open and operate accounts for such persons.
>>>
>>> x. We will ensure that all the banking facilities such as cheque book
>>> facility, ATM facility, net banking facility, locker facility, retail
>>> loans, credit cards etc., are invariably offered to the visually
>>> challenged
>>> without any discrimination.
>>>
>>> xi. We will render all possible assistance to the visually challenged for
>>> availing various banking facilities.
>>>
>>> xii. We will endeavour to arrange regular meetings so that you may voice
>>> your concerns and benefit from collective experience.
>>>
>>>
>>>
>>> Download original code document in pdf format from
>>> https://talkingatmindia.org/Download.aspx?name=CBCC2018.pdf
>>>
>>> Or
>>>
>>> www.bcsbi.org.in
>>>
>>>
>>>
>>> Regards
>>>
>>> Prashant Naik
>>>
>>> On Tue, Apr 3, 2018 at 8:15 PM, Mohit Gupta <mohitchan...@gmail.com>
>>> wrote:
>>>
>>>> banks usually don't incash cheques without any vitnus for persons with
>>>> blindness.
>>>>
>>>> On 4/3/18, sampath raj rao <sampath.4...@gmail.com> wrote:
>>>> > Hi, ICICI is a bit head ache, even I too faced problem when I tried to
>>>> > encash  a cheque which was thumb impressed in front of their officials
>>>> > but the manager never accepted for its clearance without my mother's
>>>> > presence even though the account was in Either or surviver mode of
>>>> > operation...
>>>> > I had no time as it was during money demonetary period and I was in
>>>> > need of money for my wedding expense...
>>>> > How about the experience of VIPs in ICICI?
>>>> > If this is how we are treated in all ICICI branches, then we need to
>>>> > take some appropriate step...
>>>> >
>>>> >
>>>> >
>>>> > On 4/3/18, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote:
>>>> >> Hi all,
>>>> >> A significant development indeed. I am currently involved in a a bit
>>>> >> of a struggle with ICICI Bank for a credit card. I applied online,
>>>> >> was
>>>> >> found eligible, but when the executive came to collect the documents,
>>>> >> there was a problem. They said without signature they can't take the
>>>> >> documents. I told him about the RBI circular and eventually convinced
>>>> >> him to take the documents. Afterwords I spoke to the concerned
>>>> >> officer
>>>> >> who initially told him not to collect the documents and she said they
>>>> >> will process the application. However, they seem to be sitting on the
>>>> >>

Re: [AI] Banking services for customers with disabilities

[sampath raj rao]

sioners) at any branch of our bank by maintaining centralized
>> data for the same.
>>
>> ix. We will guide relatives / parents of disabled persons on how to
>> appoint
>> a legal guardian, under the National Trust Act, 1999, for disabled persons
>> with autism, cerebral palsy, mental retardation and multiple disabilities
>> who can then open and operate accounts for such persons.
>>
>> x. We will ensure that all the banking facilities such as cheque book
>> facility, ATM facility, net banking facility, locker facility, retail
>> loans, credit cards etc., are invariably offered to the visually
>> challenged
>> without any discrimination.
>>
>> xi. We will render all possible assistance to the visually challenged for
>> availing various banking facilities.
>>
>> xii. We will endeavour to arrange regular meetings so that you may voice
>> your concerns and benefit from collective experience.
>>
>>
>>
>> Download original code document in pdf format from
>> https://talkingatmindia.org/Download.aspx?name=CBCC2018.pdf
>>
>> Or
>>
>> www.bcsbi.org.in
>>
>>
>>
>> Regards
>>
>> Prashant Naik
>>
>> On Tue, Apr 3, 2018 at 8:15 PM, Mohit Gupta <mohitchan...@gmail.com>
>> wrote:
>>
>>> banks usually don't incash cheques without any vitnus for persons with
>>> blindness.
>>>
>>> On 4/3/18, sampath raj rao <sampath.4...@gmail.com> wrote:
>>> > Hi, ICICI is a bit head ache, even I too faced problem when I tried to
>>> > encash  a cheque which was thumb impressed in front of their officials
>>> > but the manager never accepted for its clearance without my mother's
>>> > presence even though the account was in Either or surviver mode of
>>> > operation...
>>> > I had no time as it was during money demonetary period and I was in
>>> > need of money for my wedding expense...
>>> > How about the experience of VIPs in ICICI?
>>> > If this is how we are treated in all ICICI branches, then we need to
>>> > take some appropriate step...
>>> >
>>> >
>>> >
>>> > On 4/3/18, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote:
>>> >> Hi all,
>>> >> A significant development indeed. I am currently involved in a a bit
>>> >> of a struggle with ICICI Bank for a credit card. I applied online, was
>>> >> found eligible, but when the executive came to collect the documents,
>>> >> there was a problem. They said without signature they can't take the
>>> >> documents. I told him about the RBI circular and eventually convinced
>>> >> him to take the documents. Afterwords I spoke to the concerned officer
>>> >> who initially told him not to collect the documents and she said they
>>> >> will process the application. However, they seem to be sitting on the
>>> >> application. When I tried checking the status of the application, I
>>> >> was told by the customercare that the document details are not
>>> >> available. So they are neither denying me, nor accepting. How do I
>>> >> deal with such a situation? I have noted ICICI is not in the list of
>>> >> 10 banks that have already implemented this particular step...
>>> >>
>>> >> On 4/3/18, George Abraham <geo...@eyeway.org> wrote:
>>> >>> Wonderful development! A significant step in the right direction!
>>> >>> Well
>>> >>> done!
>>> >>>
>>> >>> -Original Message-
>>> >>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On
>>> >>> Behalf
>>> >>> Of Prashant Naik
>>> >>> Sent: Tuesday, April 3, 2018 12:53 AM
>>> >>> To: accessindia
>>> >>> Subject: [AI] Banking services for customers with disabilities
>>> >>>
>>> >>> Dear List,
>>> >>>
>>> >>>
>>> >>>
>>> >>> There is a positive update on denial of banking services to visually
>>> >>> impaired customers.
>>> >>>
>>> >>>
>>> >>>
>>> >>> In December 2017, Indian Banks Association (IBA) issued a letter to
>>> >>> its
>>> >>> member banks’ chief executives with a request to add a webpage on
>>> >>&g

Re: [AI] Banking services for customers with disabilities

[Hozefa Tambawala]

eavour to arrange regular meetings so that you may voice
> your concerns and benefit from collective experience.
>
>
>
> Download original code document in pdf format from
> https://talkingatmindia.org/Download.aspx?name=CBCC2018.pdf
>
> Or
>
> www.bcsbi.org.in
>
>
>
> Regards
>
> Prashant Naik
>
> On Tue, Apr 3, 2018 at 8:15 PM, Mohit Gupta <mohitchan...@gmail.com> wrote:
>
>> banks usually don't incash cheques without any vitnus for persons with
>> blindness.
>>
>> On 4/3/18, sampath raj rao <sampath.4...@gmail.com> wrote:
>> > Hi, ICICI is a bit head ache, even I too faced problem when I tried to
>> > encash  a cheque which was thumb impressed in front of their officials
>> > but the manager never accepted for its clearance without my mother's
>> > presence even though the account was in Either or surviver mode of
>> > operation...
>> > I had no time as it was during money demonetary period and I was in
>> > need of money for my wedding expense...
>> > How about the experience of VIPs in ICICI?
>> > If this is how we are treated in all ICICI branches, then we need to
>> > take some appropriate step...
>> >
>> >
>> >
>> > On 4/3/18, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote:
>> >> Hi all,
>> >> A significant development indeed. I am currently involved in a a bit
>> >> of a struggle with ICICI Bank for a credit card. I applied online, was
>> >> found eligible, but when the executive came to collect the documents,
>> >> there was a problem. They said without signature they can't take the
>> >> documents. I told him about the RBI circular and eventually convinced
>> >> him to take the documents. Afterwords I spoke to the concerned officer
>> >> who initially told him not to collect the documents and she said they
>> >> will process the application. However, they seem to be sitting on the
>> >> application. When I tried checking the status of the application, I
>> >> was told by the customercare that the document details are not
>> >> available. So they are neither denying me, nor accepting. How do I
>> >> deal with such a situation? I have noted ICICI is not in the list of
>> >> 10 banks that have already implemented this particular step...
>> >>
>> >> On 4/3/18, George Abraham <geo...@eyeway.org> wrote:
>> >>> Wonderful development! A significant step in the right direction! Well
>> >>> done!
>> >>>
>> >>> -Original Message-
>> >>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On
>> >>> Behalf
>> >>> Of Prashant Naik
>> >>> Sent: Tuesday, April 3, 2018 12:53 AM
>> >>> To: accessindia
>> >>> Subject: [AI] Banking services for customers with disabilities
>> >>>
>> >>> Dear List,
>> >>>
>> >>>
>> >>>
>> >>> There is a positive update on denial of banking services to visually
>> >>> impaired customers.
>> >>>
>> >>>
>> >>>
>> >>> In December 2017, Indian Banks Association (IBA) issued a letter to
>> >>> its
>> >>> member banks’ chief executives with a request to add a webpage on
>> >>> their
>> >>> respective Bank’s Corporate Websites & also making available copy of
>> >>> ‘Bankers’ Guide for Customers with Disabilities’ on the website.
>> >>>
>> >>>
>> >>>
>> >>> This is an outcome of advocacy and lobbying with IBA as part of IBA
>> >>> Working
>> >>> Group on Banking Facilities for Persons with Special Needs. Our
>> moderator
>> >>> Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala
>> >>> are
>> >>> part of the working group.  I am part of all the meetings as my bank’s
>> >>> representative with good understanding of both banks and visually
>> >>> impaired
>> >>> perspective.  Working group/committee also has many bankers from
>> >>> different
>> >>> banks.
>> >>>
>> >>>
>> >>>
>> >>> Considering banking services denial is mainly an awareness issue with
>> >>> bankers (branch staff) due to their lack of knowledge on various
>> >>> policies,
&

Re: [AI] Banking services for customers with disabilities

[Prashant Naik]

 experience of VIPs in ICICI?
> > If this is how we are treated in all ICICI branches, then we need to
> > take some appropriate step...
> >
> >
> >
> > On 4/3/18, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote:
> >> Hi all,
> >> A significant development indeed. I am currently involved in a a bit
> >> of a struggle with ICICI Bank for a credit card. I applied online, was
> >> found eligible, but when the executive came to collect the documents,
> >> there was a problem. They said without signature they can't take the
> >> documents. I told him about the RBI circular and eventually convinced
> >> him to take the documents. Afterwords I spoke to the concerned officer
> >> who initially told him not to collect the documents and she said they
> >> will process the application. However, they seem to be sitting on the
> >> application. When I tried checking the status of the application, I
> >> was told by the customercare that the document details are not
> >> available. So they are neither denying me, nor accepting. How do I
> >> deal with such a situation? I have noted ICICI is not in the list of
> >> 10 banks that have already implemented this particular step...
> >>
> >> On 4/3/18, George Abraham <geo...@eyeway.org> wrote:
> >>> Wonderful development! A significant step in the right direction! Well
> >>> done!
> >>>
> >>> -Original Message-
> >>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On
> >>> Behalf
> >>> Of Prashant Naik
> >>> Sent: Tuesday, April 3, 2018 12:53 AM
> >>> To: accessindia
> >>> Subject: [AI] Banking services for customers with disabilities
> >>>
> >>> Dear List,
> >>>
> >>>
> >>>
> >>> There is a positive update on denial of banking services to visually
> >>> impaired customers.
> >>>
> >>>
> >>>
> >>> In December 2017, Indian Banks Association (IBA) issued a letter to its
> >>> member banks’ chief executives with a request to add a webpage on their
> >>> respective Bank’s Corporate Websites & also making available copy of
> >>> ‘Bankers’ Guide for Customers with Disabilities’ on the website.
> >>>
> >>>
> >>>
> >>> This is an outcome of advocacy and lobbying with IBA as part of IBA
> >>> Working
> >>> Group on Banking Facilities for Persons with Special Needs. Our
> moderator
> >>> Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala
> >>> are
> >>> part of the working group.  I am part of all the meetings as my bank’s
> >>> representative with good understanding of both banks and visually
> >>> impaired
> >>> perspective.  Working group/committee also has many bankers from
> >>> different
> >>> banks.
> >>>
> >>>
> >>>
> >>> Considering banking services denial is mainly an awareness issue with
> >>> bankers (branch staff) due to their lack of knowledge on various
> >>> policies,
> >>> acts and circulars, one of the solution suggested by us was circulation
> >>> of
> >>> webpage template for Bank Websites along with Bankers’ Guide.  The
> >>> template
> >>> to be used as a Model document by the banks. Banks may provide a link
> to
> >>> this page on its home page and name it appropriately such as “Inclusive
> >>> Banking” or “Banking Facilities for Persons with Special Needs” or
> >>> “Accessible & Inclusive Banking”.
> >>>
> >>>
> >>>
> >>> Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in
> >>> developing webpage template for IBA and compilation of all the banking
> >>> related circulars, acts, rules, etc. as a guide for bankers.
> >>>
> >>>
> >>>
> >>> It’s good to see more than 10 banks have implemented this solution as
> on
> >>> date.
> >>>
> >>>
> >>>
> >>> This may help us a lot as in case of denial we can request bank staff
> to
> >>> check his/her bank’s website where information related to his/her
> bank’s
> >>> commitment to serve disabled without discrimination is mentioned. Page
> >>> also
> >>> have internal circular numbers, talking ATM list, grievance con

Re: [AI] Banking services for customers with disabilities

[Mohit Gupta]

banks usually don't incash cheques without any vitnus for persons with
blindness.

On 4/3/18, sampath raj rao <sampath.4...@gmail.com> wrote:
> Hi, ICICI is a bit head ache, even I too faced problem when I tried to
> encash  a cheque which was thumb impressed in front of their officials
> but the manager never accepted for its clearance without my mother's
> presence even though the account was in Either or surviver mode of
> operation...
> I had no time as it was during money demonetary period and I was in
> need of money for my wedding expense...
> How about the experience of VIPs in ICICI?
> If this is how we are treated in all ICICI branches, then we need to
> take some appropriate step...
>
>
>
> On 4/3/18, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote:
>> Hi all,
>> A significant development indeed. I am currently involved in a a bit
>> of a struggle with ICICI Bank for a credit card. I applied online, was
>> found eligible, but when the executive came to collect the documents,
>> there was a problem. They said without signature they can't take the
>> documents. I told him about the RBI circular and eventually convinced
>> him to take the documents. Afterwords I spoke to the concerned officer
>> who initially told him not to collect the documents and she said they
>> will process the application. However, they seem to be sitting on the
>> application. When I tried checking the status of the application, I
>> was told by the customercare that the document details are not
>> available. So they are neither denying me, nor accepting. How do I
>> deal with such a situation? I have noted ICICI is not in the list of
>> 10 banks that have already implemented this particular step...
>>
>> On 4/3/18, George Abraham <geo...@eyeway.org> wrote:
>>> Wonderful development! A significant step in the right direction! Well
>>> done!
>>>
>>> -Original Message-
>>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On
>>> Behalf
>>> Of Prashant Naik
>>> Sent: Tuesday, April 3, 2018 12:53 AM
>>> To: accessindia
>>> Subject: [AI] Banking services for customers with disabilities
>>>
>>> Dear List,
>>>
>>>
>>>
>>> There is a positive update on denial of banking services to visually
>>> impaired customers.
>>>
>>>
>>>
>>> In December 2017, Indian Banks Association (IBA) issued a letter to its
>>> member banks’ chief executives with a request to add a webpage on their
>>> respective Bank’s Corporate Websites & also making available copy of
>>> ‘Bankers’ Guide for Customers with Disabilities’ on the website.
>>>
>>>
>>>
>>> This is an outcome of advocacy and lobbying with IBA as part of IBA
>>> Working
>>> Group on Banking Facilities for Persons with Special Needs. Our moderator
>>> Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala
>>> are
>>> part of the working group.  I am part of all the meetings as my bank’s
>>> representative with good understanding of both banks and visually
>>> impaired
>>> perspective.  Working group/committee also has many bankers from
>>> different
>>> banks.
>>>
>>>
>>>
>>> Considering banking services denial is mainly an awareness issue with
>>> bankers (branch staff) due to their lack of knowledge on various
>>> policies,
>>> acts and circulars, one of the solution suggested by us was circulation
>>> of
>>> webpage template for Bank Websites along with Bankers’ Guide.  The
>>> template
>>> to be used as a Model document by the banks. Banks may provide a link to
>>> this page on its home page and name it appropriately such as “Inclusive
>>> Banking” or “Banking Facilities for Persons with Special Needs” or
>>> “Accessible & Inclusive Banking”.
>>>
>>>
>>>
>>> Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in
>>> developing webpage template for IBA and compilation of all the banking
>>> related circulars, acts, rules, etc. as a guide for bankers.
>>>
>>>
>>>
>>> It’s good to see more than 10 banks have implemented this solution as on
>>> date.
>>>
>>>
>>>
>>> This may help us a lot as in case of denial we can request bank staff to
>>> check his/her bank’s website where information related to his/her bank’s
>>> commitment to serve disabled without discrimination

Re: [AI] Banking services for customers with disabilities

[sampath raj rao]

Hi, ICICI is a bit head ache, even I too faced problem when I tried to
encash  a cheque which was thumb impressed in front of their officials
but the manager never accepted for its clearance without my mother's
presence even though the account was in Either or surviver mode of
operation...
I had no time as it was during money demonetary period and I was in
need of money for my wedding expense...
How about the experience of VIPs in ICICI?
If this is how we are treated in all ICICI branches, then we need to
take some appropriate step...



On 4/3/18, Mahesh S. Panicker <maheshspanic...@gmail.com> wrote:
> Hi all,
> A significant development indeed. I am currently involved in a a bit
> of a struggle with ICICI Bank for a credit card. I applied online, was
> found eligible, but when the executive came to collect the documents,
> there was a problem. They said without signature they can't take the
> documents. I told him about the RBI circular and eventually convinced
> him to take the documents. Afterwords I spoke to the concerned officer
> who initially told him not to collect the documents and she said they
> will process the application. However, they seem to be sitting on the
> application. When I tried checking the status of the application, I
> was told by the customercare that the document details are not
> available. So they are neither denying me, nor accepting. How do I
> deal with such a situation? I have noted ICICI is not in the list of
> 10 banks that have already implemented this particular step...
>
> On 4/3/18, George Abraham <geo...@eyeway.org> wrote:
>> Wonderful development! A significant step in the right direction! Well
>> done!
>>
>> -Original Message-
>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On
>> Behalf
>> Of Prashant Naik
>> Sent: Tuesday, April 3, 2018 12:53 AM
>> To: accessindia
>> Subject: [AI] Banking services for customers with disabilities
>>
>> Dear List,
>>
>>
>>
>> There is a positive update on denial of banking services to visually
>> impaired customers.
>>
>>
>>
>> In December 2017, Indian Banks Association (IBA) issued a letter to its
>> member banks’ chief executives with a request to add a webpage on their
>> respective Bank’s Corporate Websites & also making available copy of
>> ‘Bankers’ Guide for Customers with Disabilities’ on the website.
>>
>>
>>
>> This is an outcome of advocacy and lobbying with IBA as part of IBA
>> Working
>> Group on Banking Facilities for Persons with Special Needs. Our moderator
>> Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are
>> part of the working group.  I am part of all the meetings as my bank’s
>> representative with good understanding of both banks and visually impaired
>> perspective.  Working group/committee also has many bankers from different
>> banks.
>>
>>
>>
>> Considering banking services denial is mainly an awareness issue with
>> bankers (branch staff) due to their lack of knowledge on various policies,
>> acts and circulars, one of the solution suggested by us was circulation of
>> webpage template for Bank Websites along with Bankers’ Guide.  The
>> template
>> to be used as a Model document by the banks. Banks may provide a link to
>> this page on its home page and name it appropriately such as “Inclusive
>> Banking” or “Banking Facilities for Persons with Special Needs” or
>> “Accessible & Inclusive Banking”.
>>
>>
>>
>> Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in
>> developing webpage template for IBA and compilation of all the banking
>> related circulars, acts, rules, etc. as a guide for bankers.
>>
>>
>>
>> It’s good to see more than 10 banks have implemented this solution as on
>> date.
>>
>>
>>
>> This may help us a lot as in case of denial we can request bank staff to
>> check his/her bank’s website where information related to his/her bank’s
>> commitment to serve disabled without discrimination is mentioned. Page
>> also
>> have internal circular numbers, talking ATM list, grievance contact
>> information, web accessibility commitment and bankers’ guide book.  I have
>> worked extensively in 2016 & 2017 in compiling bankers guide book with
>> multiple versions and updations.  Happy to see finally it’s approved by
>> IBA
>> committee and made available by banks for download.
>>
>>
>>
>> Below is a list of banks and direct links to the page “Services for
>> Persons
>> with Disabilities”
>>
>>

Re: [AI] Banking services for customers with disabilities

[Mahesh S. Panicker]

Hi all,
A significant development indeed. I am currently involved in a a bit
of a struggle with ICICI Bank for a credit card. I applied online, was
found eligible, but when the executive came to collect the documents,
there was a problem. They said without signature they can't take the
documents. I told him about the RBI circular and eventually convinced
him to take the documents. Afterwords I spoke to the concerned officer
who initially told him not to collect the documents and she said they
will process the application. However, they seem to be sitting on the
application. When I tried checking the status of the application, I
was told by the customercare that the document details are not
available. So they are neither denying me, nor accepting. How do I
deal with such a situation? I have noted ICICI is not in the list of
10 banks that have already implemented this particular step...

On 4/3/18, George Abraham <geo...@eyeway.org> wrote:
> Wonderful development! A significant step in the right direction! Well done!
>
> -Original Message-
> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf
> Of Prashant Naik
> Sent: Tuesday, April 3, 2018 12:53 AM
> To: accessindia
> Subject: [AI] Banking services for customers with disabilities
>
> Dear List,
>
>
>
> There is a positive update on denial of banking services to visually
> impaired customers.
>
>
>
> In December 2017, Indian Banks Association (IBA) issued a letter to its
> member banks’ chief executives with a request to add a webpage on their
> respective Bank’s Corporate Websites & also making available copy of
> ‘Bankers’ Guide for Customers with Disabilities’ on the website.
>
>
>
> This is an outcome of advocacy and lobbying with IBA as part of IBA Working
> Group on Banking Facilities for Persons with Special Needs. Our moderator
> Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are
> part of the working group.  I am part of all the meetings as my bank’s
> representative with good understanding of both banks and visually impaired
> perspective.  Working group/committee also has many bankers from different
> banks.
>
>
>
> Considering banking services denial is mainly an awareness issue with
> bankers (branch staff) due to their lack of knowledge on various policies,
> acts and circulars, one of the solution suggested by us was circulation of
> webpage template for Bank Websites along with Bankers’ Guide.  The template
> to be used as a Model document by the banks. Banks may provide a link to
> this page on its home page and name it appropriately such as “Inclusive
> Banking” or “Banking Facilities for Persons with Special Needs” or
> “Accessible & Inclusive Banking”.
>
>
>
> Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in
> developing webpage template for IBA and compilation of all the banking
> related circulars, acts, rules, etc. as a guide for bankers.
>
>
>
> It’s good to see more than 10 banks have implemented this solution as on
> date.
>
>
>
> This may help us a lot as in case of denial we can request bank staff to
> check his/her bank’s website where information related to his/her bank’s
> commitment to serve disabled without discrimination is mentioned. Page also
> have internal circular numbers, talking ATM list, grievance contact
> information, web accessibility commitment and bankers’ guide book.  I have
> worked extensively in 2016 & 2017 in compiling bankers guide book with
> multiple versions and updations.  Happy to see finally it’s approved by IBA
> committee and made available by banks for download.
>
>
>
> Below is a list of banks and direct links to the page “Services for Persons
> with Disabilities”
>
>
>
> Punjab National Bank - Services for Customers with Disabilities
>
> https://www.pnbindia.in/Services-for-Customers-with-Disabilities.html
>
>
>
> Corporation Bank - Services for Customers with Disabilities
>
> https://corpbank.com/node/134534
>
>
>
> Bank of Baroda - Services for Customers with Disabilities
>
> https://www.bankofbaroda.com/services-for-customers-with-disabilities.htm
>
>
>
> Vijaya Bank - Banking Facilities for Customers with disabilities
>
> https://www.vijayabank.com/Help-Desk/Banking-Facilities-for-Customers-with-disabilities
>
>
>
> Andhra Bank - Banking Facilities for persons with special needs
>
> https://www.andhrabank.in/english/Banking-Facilities-for-Persons-with-Special-Needs.aspx
>
>
>
> Syndicate Bank - Banking Facilities for Persons with Special Needs
>
> https://www.syndicatebank.in/english/FacilitiesforPersonswithSpecialNeeds.aspx
>
>
>
> Yes Bank - Services For Customers Wi

Re: [AI] Banking services for customers with disabilities

[George Abraham]

Wonderful development! A significant step in the right direction! Well done!

-Original Message-
From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of 
Prashant Naik
Sent: Tuesday, April 3, 2018 12:53 AM
To: accessindia
Subject: [AI] Banking services for customers with disabilities

Dear List,



There is a positive update on denial of banking services to visually impaired 
customers.



In December 2017, Indian Banks Association (IBA) issued a letter to its member 
banks’ chief executives with a request to add a webpage on their respective 
Bank’s Corporate Websites & also making available copy of ‘Bankers’ Guide for 
Customers with Disabilities’ on the website.



This is an outcome of advocacy and lobbying with IBA as part of IBA Working 
Group on Banking Facilities for Persons with Special Needs. Our moderator 
Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are part 
of the working group.  I am part of all the meetings as my bank’s 
representative with good understanding of both banks and visually impaired 
perspective.  Working group/committee also has many bankers from different 
banks.



Considering banking services denial is mainly an awareness issue with bankers 
(branch staff) due to their lack of knowledge on various policies, acts and 
circulars, one of the solution suggested by us was circulation of webpage 
template for Bank Websites along with Bankers’ Guide.  The template to be used 
as a Model document by the banks. Banks may provide a link to this page on its 
home page and name it appropriately such as “Inclusive Banking” or “Banking 
Facilities for Persons with Special Needs” or “Accessible & Inclusive Banking”.



Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in developing 
webpage template for IBA and compilation of all the banking related circulars, 
acts, rules, etc. as a guide for bankers.



It’s good to see more than 10 banks have implemented this solution as on date.



This may help us a lot as in case of denial we can request bank staff to check 
his/her bank’s website where information related to his/her bank’s commitment 
to serve disabled without discrimination is mentioned. Page also have internal 
circular numbers, talking ATM list, grievance contact information, web 
accessibility commitment and bankers’ guide book.  I have worked extensively in 
2016 & 2017 in compiling bankers guide book with multiple versions and 
updations.  Happy to see finally it’s approved by IBA committee and made 
available by banks for download.



Below is a list of banks and direct links to the page “Services for Persons 
with Disabilities”



Punjab National Bank - Services for Customers with Disabilities

https://www.pnbindia.in/Services-for-Customers-with-Disabilities.html



Corporation Bank - Services for Customers with Disabilities

https://corpbank.com/node/134534



Bank of Baroda - Services for Customers with Disabilities

https://www.bankofbaroda.com/services-for-customers-with-disabilities.htm



Vijaya Bank - Banking Facilities for Customers with disabilities

https://www.vijayabank.com/Help-Desk/Banking-Facilities-for-Customers-with-disabilities



Andhra Bank - Banking Facilities for persons with special needs

https://www.andhrabank.in/english/Banking-Facilities-for-Persons-with-Special-Needs.aspx



Syndicate Bank - Banking Facilities for Persons with Special Needs

https://www.syndicatebank.in/english/FacilitiesforPersonswithSpecialNeeds.aspx



Yes Bank - Services For Customers With Disabilities

https://www.yesbank.in/services-for-customers-with-disabilities



Citibank India – PDF file Services for customers with disabilities

https://www.online.citibank.co.in/portal/pdf/Services-for-Customers-with-Disabilities.pdf



Bandhan Bank – services for customers with disabilities

https://www.bandhanbank.com/Disabilities.aspx



HDFC Bank – PDF  file Bankers' guide for customers with special needs and PWD - 
HDFC Bank

https://www.hdfcbank.com/assets/pdf/bankers_guide.pdf



UCO bank – PDF  file Bankers’ Guide

https://www.ucobank.com/pdf/BANKERS%27%20GUIDE.pdf



Kotak Mahindra bank - PDF  file List of branches which have ramp

https://www.kotak.com/content/dam/Kotak/Customer-Service/Important-Customer-Information/List-of-Branches-with-Ramps/list-of-branches-with-ramps.pdf



Banks need to put more efforts on awareness through regular emails and internal 
publications.  Also, IBA needs to do follow up with banks for implementation of 
webpage and updation of old circulars on banking facilities for visually 
challenged and removal of discriminatory procedures.  We can spread above 
development for better reach in our community. We have to be well informed 
before visiting bank branch for banking services.


Visit https://talkingatmindia.org/Resources.aspx page regularly for updated 
info on more banks with webpage on services for customers with disabilities and 
banking circulars as well as

Re: [AI] Banking services for customers with disabilities

[Kotian, H P]

Hi
It is equally imperative, as customers we demand from the our banks to host 
such templates. This is distributed to all Banks through IBA. Once we take up, 
other potential blind customer can take advantage of it.

We have started the process, next it is the turn of each of us to take it 
ahead. All such advocacy work is not restricted to few it has to be universally 
participatory to make it meaningful.

Harish.

-Original Message-
From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of 
Prashant Naik
Sent: Tuesday, April 3, 2018 12:53 AM
To: accessindia <accessindia@accessindia.org.in>
Subject: [AI] Banking services for customers with disabilities

Dear List,



There is a positive update on denial of banking services to visually impaired 
customers.



In December 2017, Indian Banks Association (IBA) issued a letter to its member 
banks’ chief executives with a request to add a webpage on their respective 
Bank’s Corporate Websites & also making available copy of ‘Bankers’ Guide for 
Customers with Disabilities’ on the website.



This is an outcome of advocacy and lobbying with IBA as part of IBA Working 
Group on Banking Facilities for Persons with Special Needs. Our moderator 
Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are part 
of the working group.  I am part of all the meetings as my bank’s 
representative with good understanding of both banks and visually impaired 
perspective.  Working group/committee also has many bankers from different 
banks.



Considering banking services denial is mainly an awareness issue with bankers 
(branch staff) due to their lack of knowledge on various policies, acts and 
circulars, one of the solution suggested by us was circulation of webpage 
template for Bank Websites along with Bankers’ Guide.  The template to be used 
as a Model document by the banks. Banks may provide a link to this page on its 
home page and name it appropriately such as “Inclusive Banking” or “Banking 
Facilities for Persons with Special Needs” or “Accessible & Inclusive Banking”.



Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in developing 
webpage template for IBA and compilation of all the banking related circulars, 
acts, rules, etc. as a guide for bankers.



It’s good to see more than 10 banks have implemented this solution as on date.



This may help us a lot as in case of denial we can request bank staff to check 
his/her bank’s website where information related to his/her bank’s commitment 
to serve disabled without discrimination is mentioned. Page also have internal 
circular numbers, talking ATM list, grievance contact information, web 
accessibility commitment and bankers’ guide book.  I have worked extensively in 
2016 & 2017 in compiling bankers guide book with multiple versions and 
updations.  Happy to see finally it’s approved by IBA committee and made 
available by banks for download.



Below is a list of banks and direct links to the page “Services for Persons 
with Disabilities”



Punjab National Bank - Services for Customers with Disabilities

https://www.pnbindia.in/Services-for-Customers-with-Disabilities.html



Corporation Bank - Services for Customers with Disabilities

https://corpbank.com/node/134534



Bank of Baroda - Services for Customers with Disabilities

https://www.bankofbaroda.com/services-for-customers-with-disabilities.htm



Vijaya Bank - Banking Facilities for Customers with disabilities

https://www.vijayabank.com/Help-Desk/Banking-Facilities-for-Customers-with-disabilities



Andhra Bank - Banking Facilities for persons with special needs

https://www.andhrabank.in/english/Banking-Facilities-for-Persons-with-Special-Needs.aspx



Syndicate Bank - Banking Facilities for Persons with Special Needs

https://www.syndicatebank.in/english/FacilitiesforPersonswithSpecialNeeds.aspx



Yes Bank - Services For Customers With Disabilities

https://www.yesbank.in/services-for-customers-with-disabilities



Citibank India – PDF file Services for customers with disabilities

https://www.online.citibank.co.in/portal/pdf/Services-for-Customers-with-Disabilities.pdf



Bandhan Bank – services for customers with disabilities

https://www.bandhanbank.com/Disabilities.aspx



HDFC Bank – PDF  file Bankers' guide for customers with special needs and PWD - 
HDFC Bank

https://www.hdfcbank.com/assets/pdf/bankers_guide.pdf



UCO bank – PDF  file Bankers’ Guide

https://www.ucobank.com/pdf/BANKERS%27%20GUIDE.pdf



Kotak Mahindra bank - PDF  file List of branches which have ramp

https://www.kotak.com/content/dam/Kotak/Customer-Service/Important-Customer-Information/List-of-Branches-with-Ramps/list-of-branches-with-ramps.pdf



Banks need to put more efforts on awareness through regular emails and internal 
publications.  Also, IBA needs to do follow up with banks for implementation of 
webpage and updation of old circulars on banking facilities for visually 
chal

Re: [AI] Banking services for customers with disabilities

[Divyanshu Ganatra]

Fantastic! long awaited. Thank you profusely to you and the team
working to make this happen. will like to see ICICI and federal bank
adopt this, besides all other banks
Divyanshu .

On 4/3/18, Prashant Naik  wrote:
> Dear List,
>
>
>
> There is a positive update on denial of banking services to visually
> impaired customers.
>
>
>
> In December 2017, Indian Banks Association (IBA) issued a letter to its
> member banks’ chief executives with a request to add a webpage on their
> respective Bank’s Corporate Websites & also making available copy of
> ‘Bankers’ Guide for Customers with Disabilities’ on the website.
>
>
>
> This is an outcome of advocacy and lobbying with IBA as part of IBA Working
> Group on Banking Facilities for Persons with Special Needs. Our moderator
> Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are
> part of the working group.  I am part of all the meetings as my bank’s
> representative with good understanding of both banks and visually impaired
> perspective.  Working group/committee also has many bankers from different
> banks.
>
>
>
> Considering banking services denial is mainly an awareness issue with
> bankers (branch staff) due to their lack of knowledge on various policies,
> acts and circulars, one of the solution suggested by us was circulation of
> webpage template for Bank Websites along with Bankers’ Guide.  The template
> to be used as a Model document by the banks. Banks may provide a link to
> this page on its home page and name it appropriately such as “Inclusive
> Banking” or “Banking Facilities for Persons with Special Needs” or
> “Accessible & Inclusive Banking”.
>
>
>
> Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in
> developing webpage template for IBA and compilation of all the banking
> related circulars, acts, rules, etc. as a guide for bankers.
>
>
>
> It’s good to see more than 10 banks have implemented this solution as on
> date.
>
>
>
> This may help us a lot as in case of denial we can request bank staff to
> check his/her bank’s website where information related to his/her bank’s
> commitment to serve disabled without discrimination is mentioned. Page also
> have internal circular numbers, talking ATM list, grievance contact
> information, web accessibility commitment and bankers’ guide book.  I have
> worked extensively in 2016 & 2017 in compiling bankers guide book with
> multiple versions and updations.  Happy to see finally it’s approved by IBA
> committee and made available by banks for download.
>
>
>
> Below is a list of banks and direct links to the page “Services for Persons
> with Disabilities”
>
>
>
> Punjab National Bank - Services for Customers with Disabilities
>
> https://www.pnbindia.in/Services-for-Customers-with-Disabilities.html
>
>
>
> Corporation Bank - Services for Customers with Disabilities
>
> https://corpbank.com/node/134534
>
>
>
> Bank of Baroda - Services for Customers with Disabilities
>
> https://www.bankofbaroda.com/services-for-customers-with-disabilities.htm
>
>
>
> Vijaya Bank - Banking Facilities for Customers with disabilities
>
> https://www.vijayabank.com/Help-Desk/Banking-Facilities-for-Customers-with-disabilities
>
>
>
> Andhra Bank - Banking Facilities for persons with special needs
>
> https://www.andhrabank.in/english/Banking-Facilities-for-Persons-with-Special-Needs.aspx
>
>
>
> Syndicate Bank - Banking Facilities for Persons with Special Needs
>
> https://www.syndicatebank.in/english/FacilitiesforPersonswithSpecialNeeds.aspx
>
>
>
> Yes Bank - Services For Customers With Disabilities
>
> https://www.yesbank.in/services-for-customers-with-disabilities
>
>
>
> Citibank India – PDF file Services for customers with disabilities
>
> https://www.online.citibank.co.in/portal/pdf/Services-for-Customers-with-Disabilities.pdf
>
>
>
> Bandhan Bank – services for customers with disabilities
>
> https://www.bandhanbank.com/Disabilities.aspx
>
>
>
> HDFC Bank – PDF  file Bankers' guide for customers with special needs and
> PWD - HDFC Bank
>
> https://www.hdfcbank.com/assets/pdf/bankers_guide.pdf
>
>
>
> UCO bank – PDF  file Bankers’ Guide
>
> https://www.ucobank.com/pdf/BANKERS%27%20GUIDE.pdf
>
>
>
> Kotak Mahindra bank - PDF  file List of branches which have ramp
>
> https://www.kotak.com/content/dam/Kotak/Customer-Service/Important-Customer-Information/List-of-Branches-with-Ramps/list-of-branches-with-ramps.pdf
>
>
>
> Banks need to put more efforts on awareness through regular emails and
> internal publications.  Also, IBA needs to do follow up with banks for
> implementation of webpage and updation of old circulars on banking
> facilities for visually challenged and removal of discriminatory
> procedures.  We can spread above development for better reach in our
> community. We have to be well informed before visiting bank branch for
> banking services.
>
>
> Visit https://talkingatmindia.org/Resources.aspx page regularly for updated
> info on more banks 

[AI] Banking services for customers with disabilities

[Prashant Naik]

Dear List,



There is a positive update on denial of banking services to visually
impaired customers.



In December 2017, Indian Banks Association (IBA) issued a letter to its
member banks’ chief executives with a request to add a webpage on their
respective Bank’s Corporate Websites & also making available copy of
‘Bankers’ Guide for Customers with Disabilities’ on the website.



This is an outcome of advocacy and lobbying with IBA as part of IBA Working
Group on Banking Facilities for Persons with Special Needs. Our moderator
Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are
part of the working group.  I am part of all the meetings as my bank’s
representative with good understanding of both banks and visually impaired
perspective.  Working group/committee also has many bankers from different
banks.



Considering banking services denial is mainly an awareness issue with
bankers (branch staff) due to their lack of knowledge on various policies,
acts and circulars, one of the solution suggested by us was circulation of
webpage template for Bank Websites along with Bankers’ Guide.  The template
to be used as a Model document by the banks. Banks may provide a link to
this page on its home page and name it appropriately such as “Inclusive
Banking” or “Banking Facilities for Persons with Special Needs” or
“Accessible & Inclusive Banking”.



Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in
developing webpage template for IBA and compilation of all the banking
related circulars, acts, rules, etc. as a guide for bankers.



It’s good to see more than 10 banks have implemented this solution as on
date.



This may help us a lot as in case of denial we can request bank staff to
check his/her bank’s website where information related to his/her bank’s
commitment to serve disabled without discrimination is mentioned. Page also
have internal circular numbers, talking ATM list, grievance contact
information, web accessibility commitment and bankers’ guide book.  I have
worked extensively in 2016 & 2017 in compiling bankers guide book with
multiple versions and updations.  Happy to see finally it’s approved by IBA
committee and made available by banks for download.



Below is a list of banks and direct links to the page “Services for Persons
with Disabilities”



Punjab National Bank - Services for Customers with Disabilities

https://www.pnbindia.in/Services-for-Customers-with-Disabilities.html



Corporation Bank - Services for Customers with Disabilities

https://corpbank.com/node/134534



Bank of Baroda - Services for Customers with Disabilities

https://www.bankofbaroda.com/services-for-customers-with-disabilities.htm



Vijaya Bank - Banking Facilities for Customers with disabilities

https://www.vijayabank.com/Help-Desk/Banking-Facilities-for-Customers-with-disabilities



Andhra Bank - Banking Facilities for persons with special needs

https://www.andhrabank.in/english/Banking-Facilities-for-Persons-with-Special-Needs.aspx



Syndicate Bank - Banking Facilities for Persons with Special Needs

https://www.syndicatebank.in/english/FacilitiesforPersonswithSpecialNeeds.aspx



Yes Bank - Services For Customers With Disabilities

https://www.yesbank.in/services-for-customers-with-disabilities



Citibank India – PDF file Services for customers with disabilities

https://www.online.citibank.co.in/portal/pdf/Services-for-Customers-with-Disabilities.pdf



Bandhan Bank – services for customers with disabilities

https://www.bandhanbank.com/Disabilities.aspx



HDFC Bank – PDF  file Bankers' guide for customers with special needs and
PWD - HDFC Bank

https://www.hdfcbank.com/assets/pdf/bankers_guide.pdf



UCO bank – PDF  file Bankers’ Guide

https://www.ucobank.com/pdf/BANKERS%27%20GUIDE.pdf



Kotak Mahindra bank - PDF  file List of branches which have ramp

https://www.kotak.com/content/dam/Kotak/Customer-Service/Important-Customer-Information/List-of-Branches-with-Ramps/list-of-branches-with-ramps.pdf



Banks need to put more efforts on awareness through regular emails and
internal publications.  Also, IBA needs to do follow up with banks for
implementation of webpage and updation of old circulars on banking
facilities for visually challenged and removal of discriminatory
procedures.  We can spread above development for better reach in our
community. We have to be well informed before visiting bank branch for
banking services.


Visit https://talkingatmindia.org/Resources.aspx page regularly for updated
info on more banks with webpage on services for customers with disabilities
and banking circulars as well as to download Indian Banks Association
Bankers's Guide 2017.

Kind regards,

Prashant Naik

9967968881



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