Re: Empty value for "Device" field in report response

2018-11-12 Thread Igor Schut
We have the same issues and found out these are from ConnectedTV platform. 
This is not documented but you can find this in the response if you 
download this as objects.

Interested in what Google has to say for this new implementation, which is 
not documented anywhere. 

Hope this helps.

Best,
Igor

On Friday, 9 November 2018 12:30:25 UTC+1, stef...@adference.com wrote:
>
> Starting this morning, we get a lot of errors in our system because the 
> value for the "device" attribute is empty in report responses under some 
> circumstances.
>
> The error occurs when we load a keyword- or product partition report 
> segmented by "Device" with includeZeroImpressions set to true. The xml 
> response contains, for example, the following lines:
>
>  ="0" maxCPC="30" cost="0" device="Computers" conversions="0.00" 
> totalConvValue="0.00"/>
>  ="0" maxCPC="30" cost="0" device="Tablets with full browsers" 
> conversions="0.00" totalConvValue="0.00"/>
>  ="0" maxCPC="30" cost="0" device="Mobile devices with full browsers" 
> conversions="0.00" totalConvValue="0.00"/>
>  ="0" maxCPC="30" cost="0" device="" conversions="0.00" totalConvValue=
> "0.00"/>
>
>
> In the last line, the value for "device" is an empty string. This is not a 
> valid value according to the documentation (
> https://developers.google.com/adwords/api/docs/appendix/reports/keywords-performance-report).
>  
> The invalid value causes our system to fail loading the report because it 
> does not expect empty strings for device.
>
> We are not seeing this behavior for all accounts / campaigns in our system 
> but for roughly 20%. 
>
> From the response, it looks like the last line corresponds to the "Other" 
> device. Is this correct? In this case we could implement a quick-fix to 
> bypass the problem until it has been solved.
>
> Thanks for investigating,
> Stefan
>

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Re: Empty value for "Device" field in report response

2018-11-12 Thread stefankst

Hi,

thanks for the answer. Can we expect the behavior to continue or is it a 
temporary thing? Also, should we expect other segments to be "blank" as 
well?

Best,
Stefan

Am Freitag, 9. November 2018 19:25:01 UTC+1 schrieb Teja Makani:
>
> Hello Stefan,
>
> Yes, you are right. When the Device 
> 
>  field 
> is UNKNOWN it will result into blank space in the report, you could treat 
> them as others/Unknown device types. Please let me know if you have any 
> further questions.
>
> Regards,
> Sai Teja, AdWords API Team.
>
> On Friday, November 9, 2018 at 6:30:25 AM UTC-5,  wrote:
>>
>> Starting this morning, we get a lot of errors in our system because the 
>> value for the "device" attribute is empty in report responses under some 
>> circumstances.
>>
>> The error occurs when we load a keyword- or product partition report 
>> segmented by "Device" with includeZeroImpressions set to true. The xml 
>> response contains, for example, the following lines:
>>
>> > avgCPC="0" maxCPC="30" cost="0" device="Computers" conversions="0.00" 
>> totalConvValue="0.00"/>
>> > avgCPC="0" maxCPC="30" cost="0" device="Tablets with full browsers" 
>> conversions="0.00" totalConvValue="0.00"/>
>> > avgCPC="0" maxCPC="30" cost="0" device="Mobile devices with full 
>> browsers" conversions="0.00" totalConvValue="0.00"/>
>> > avgCPC="0" maxCPC="30" cost="0" device="" conversions="0.00" 
>> totalConvValue="0.00"/>
>>
>>
>> In the last line, the value for "device" is an empty string. This is not 
>> a valid value according to the documentation (
>> https://developers.google.com/adwords/api/docs/appendix/reports/keywords-performance-report).
>>  
>> The invalid value causes our system to fail loading the report because it 
>> does not expect empty strings for device.
>>
>> We are not seeing this behavior for all accounts / campaigns in our 
>> system but for roughly 20%. 
>>
>> From the response, it looks like the last line corresponds to the "Other" 
>> device. Is this correct? In this case we could implement a quick-fix to 
>> bypass the problem until it has been solved.
>>
>> Thanks for investigating,
>> Stefan
>>
>

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Re: Empty value for "Device" field in report response

2018-11-09 Thread GregT
We also are running into this starting yesterday with campaign and criteria 
performance reports.

It appears, though, that these are really corresponding to the new TV 
device type, based on the fact that at the same time, we suddenly started 
getting "ConnectedTv" back as a campaign Platform criteria for these 
campaigns when using the Campaign Criteria report. 

It would be really nice for this to be consistent across all the reports. 
Could you please fix the performance reports to return the appropriate 
device type as well? I realize there are some backward compatibility issues 
with doing that -- but that's already an issue with the Campaign Criteria 
report (which is already doing it), and the fact that we suddenly started 
getting empty strings back for the device type in the performance reports 
already broke backwards compatibility as well.

Thanks,
Greg


On Friday, November 9, 2018 at 12:25:01 PM UTC-6, Teja Makani wrote:
>
> Hello Stefan,
>
> Yes, you are right. When the Device 
> 
>  field 
> is UNKNOWN it will result into blank space in the report, you could treat 
> them as others/Unknown device types. Please let me know if you have any 
> further questions.
>
> Regards,
> Sai Teja, AdWords API Team.
>
> On Friday, November 9, 2018 at 6:30:25 AM UTC-5,  wrote:
>>
>> Starting this morning, we get a lot of errors in our system because the 
>> value for the "device" attribute is empty in report responses under some 
>> circumstances.
>>
>> The error occurs when we load a keyword- or product partition report 
>> segmented by "Device" with includeZeroImpressions set to true. The xml 
>> response contains, for example, the following lines:
>>
>> > avgCPC="0" maxCPC="30" cost="0" device="Computers" conversions="0.00" 
>> totalConvValue="0.00"/>
>> > avgCPC="0" maxCPC="30" cost="0" device="Tablets with full browsers" 
>> conversions="0.00" totalConvValue="0.00"/>
>> > avgCPC="0" maxCPC="30" cost="0" device="Mobile devices with full 
>> browsers" conversions="0.00" totalConvValue="0.00"/>
>> > avgCPC="0" maxCPC="30" cost="0" device="" conversions="0.00" 
>> totalConvValue="0.00"/>
>>
>>
>> In the last line, the value for "device" is an empty string. This is not 
>> a valid value according to the documentation (
>> https://developers.google.com/adwords/api/docs/appendix/reports/keywords-performance-report).
>>  
>> The invalid value causes our system to fail loading the report because it 
>> does not expect empty strings for device.
>>
>> We are not seeing this behavior for all accounts / campaigns in our 
>> system but for roughly 20%. 
>>
>> From the response, it looks like the last line corresponds to the "Other" 
>> device. Is this correct? In this case we could implement a quick-fix to 
>> bypass the problem until it has been solved.
>>
>> Thanks for investigating,
>> Stefan
>>
>

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Re: Empty value for "Device" field in report response

2018-11-09 Thread 'Teja Makani' via AdWords API and Google Ads API Forum
Hello Stefan,

Yes, you are right. When the Device 

 field 
is UNKNOWN it will result into blank space in the report, you could treat 
them as others/Unknown device types. Please let me know if you have any 
further questions.

Regards,
Sai Teja, AdWords API Team.

On Friday, November 9, 2018 at 6:30:25 AM UTC-5,  wrote:
>
> Starting this morning, we get a lot of errors in our system because the 
> value for the "device" attribute is empty in report responses under some 
> circumstances.
>
> The error occurs when we load a keyword- or product partition report 
> segmented by "Device" with includeZeroImpressions set to true. The xml 
> response contains, for example, the following lines:
>
>  ="0" maxCPC="30" cost="0" device="Computers" conversions="0.00" 
> totalConvValue="0.00"/>
>  ="0" maxCPC="30" cost="0" device="Tablets with full browsers" 
> conversions="0.00" totalConvValue="0.00"/>
>  ="0" maxCPC="30" cost="0" device="Mobile devices with full browsers" 
> conversions="0.00" totalConvValue="0.00"/>
>  ="0" maxCPC="30" cost="0" device="" conversions="0.00" totalConvValue=
> "0.00"/>
>
>
> In the last line, the value for "device" is an empty string. This is not a 
> valid value according to the documentation (
> https://developers.google.com/adwords/api/docs/appendix/reports/keywords-performance-report).
>  
> The invalid value causes our system to fail loading the report because it 
> does not expect empty strings for device.
>
> We are not seeing this behavior for all accounts / campaigns in our system 
> but for roughly 20%. 
>
> From the response, it looks like the last line corresponds to the "Other" 
> device. Is this correct? In this case we could implement a quick-fix to 
> bypass the problem until it has been solved.
>
> Thanks for investigating,
> Stefan
>

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Empty value for "Device" field in report response

2018-11-09 Thread stefankst
Starting this morning, we get a lot of errors in our system because the 
value for the "device" attribute is empty in report responses under some 
circumstances.

The error occurs when we load a keyword- or product partition report 
segmented by "Device" with includeZeroImpressions set to true. The xml 
response contains, for example, the following lines:







In the last line, the value for "device" is an empty string. This is not a 
valid value according to the documentation 
(https://developers.google.com/adwords/api/docs/appendix/reports/keywords-performance-report).
 
The invalid value causes our system to fail loading the report because it 
does not expect empty strings for device.

We are not seeing this behavior for all accounts / campaigns in our system 
but for roughly 20%. 

>From the response, it looks like the last line corresponds to the "Other" 
device. Is this correct? In this case we could implement a quick-fix to 
bypass the problem until it has been solved.

Thanks for investigating,
Stefan

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