subject:"Re\: FeedItem service returns invalid characters."

Re: FeedItem service returns invalid characters.

2017-12-12 Thread 'Josh Radcliff (AdWords API Team)' via AdWords API Forum

Hi,

Yes, I think that's the best approach. If they export their feed items to a 
CSV, it should be pretty easy to see the unprintable characters, and then 
they can fix those through the user interface.

Thanks,
Josh, AdWords API Team

On Friday, December 8, 2017 at 7:06:36 PM UTC-5, Caihua Du wrote:
>
> Got it. In our case, customer is using our tool to get FeedItem data, and 
> we are not able to modify the invalid data for them without their 
> permission and hence mutate operation may not be an option for us. It seems 
> to me there is no other way to fix unless customer update their data 
> specifically. 
>
> On Friday, December 8, 2017 at 1:53:09 PM UTC-8, Josh Radcliff (AdWords 
> API Team) wrote:
>>
>> Hi,
>>
>> You could exclude the problematic feed item ID(s) via a *FeedItemId 
>> NOT_IN [..., ..., ...]* predicate. That would allow you to retrieve all 
>> of the other feed items in your feeds. To fix the problematic feed items, 
>> you can update or remove them via the AdWords user interface or through a 
>> *FeedItemService.mutate* request.
>>
>> Note that when I've seen data like this in the past, it's been due to 
>> users somehow adding the invalid values *outside* of the AdWords API 
>> (for example, through AdWords Editor, Bulk uploads, or the AdWords user 
>> interface). I don't foresee us adding special encoding rules to the AdWords 
>> API for these cases, since that would mean all clients would have to 
>> understand how to interpret those rules.
>>
>> Thanks,
>> Josh, AdWords API Team
>>
>> On Friday, December 8, 2017 at 3:37:19 PM UTC-5, Caihua Du wrote:
>>>
>>> Thank you Josh for looking into it. Is that possible we skip sending the 
>>> invalid character to the response or we convert to some encoded format? We 
>>> had similar issue last year from AdWords and I believe the solved it early 
>>> this year. Not sure if we can use the same pattern here. 
>>>
>>> On Thursday, December 7, 2017 at 11:29:26 AM UTC-8, Josh Radcliff 
>>> (AdWords API Team) wrote:

 Hi,

 The reason that error is being thrown is that the underlying data in 
 (at least) one particular feed item is invalid. Specifically, the string 
 value for attribute ID 3 in feed ID 23642780/feed item ID 957498860 
 contains unicode character 031. If you update that feed item through the 
 UI 
 or the AdWords API so it contains valid characters, you should be all set.

 Thanks,
 Josh, AdWords API Team

 On Thursday, December 7, 2017 at 12:52:29 PM UTC-5, Caihua Du wrote:
>
> Hi Vincent,
>
> I haven sent you the SOAP requestID privately, can you please take a 
> look? We have two new instance of this failure again today. Thank you 
> very 
> much!
>
> On Wednesday, December 6, 2017 at 12:52:07 AM UTC-8, Vincent Racaza 
> (AdWords API Team) wrote:
>>
>> Hi Caihua,
>>
>> Could you provide the SOAP request and response logs instead with the 
>> clientCustomerId so I can investigate further? To get all the success 
>> and 
>> failed SOAP request and response, you can change all the INFO 
>> 
>>  level 
>> to DEBUG in the log4j.properties 
>> 
>>  file 
>> (in Java). If you are using other client libraries, you can also do the 
>> same in their log property file. Please use the *Reply privately to 
>> author* option when replying.
>>
>> Thanks,
>> Vincent
>> AdWords API Team
>>
>

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Re: FeedItem service returns invalid characters.

2017-12-08 Thread Caihua Du

Got it. In our case, customer is using our tool to get FeedItem data, and 
we are not able to modify the invalid data for them without their 
permission and hence mutate operation may not be an option for us. It seems 
to me there is no other way to fix unless customer update their data 
specifically. 

On Friday, December 8, 2017 at 1:53:09 PM UTC-8, Josh Radcliff (AdWords API 
Team) wrote:
>
> Hi,
>
> You could exclude the problematic feed item ID(s) via a *FeedItemId 
> NOT_IN [..., ..., ...]* predicate. That would allow you to retrieve all 
> of the other feed items in your feeds. To fix the problematic feed items, 
> you can update or remove them via the AdWords user interface or through a 
> *FeedItemService.mutate* request.
>
> Note that when I've seen data like this in the past, it's been due to 
> users somehow adding the invalid values *outside* of the AdWords API (for 
> example, through AdWords Editor, Bulk uploads, or the AdWords user 
> interface). I don't foresee us adding special encoding rules to the AdWords 
> API for these cases, since that would mean all clients would have to 
> understand how to interpret those rules.
>
> Thanks,
> Josh, AdWords API Team
>
> On Friday, December 8, 2017 at 3:37:19 PM UTC-5, Caihua Du wrote:
>>
>> Thank you Josh for looking into it. Is that possible we skip sending the 
>> invalid character to the response or we convert to some encoded format? We 
>> had similar issue last year from AdWords and I believe the solved it early 
>> this year. Not sure if we can use the same pattern here. 
>>
>> On Thursday, December 7, 2017 at 11:29:26 AM UTC-8, Josh Radcliff 
>> (AdWords API Team) wrote:
>>>
>>> Hi,
>>>
>>> The reason that error is being thrown is that the underlying data in (at 
>>> least) one particular feed item is invalid. Specifically, the string value 
>>> for attribute ID 3 in feed ID 23642780/feed item ID 957498860 contains 
>>> unicode character 031. If you update that feed item through the UI or the 
>>> AdWords API so it contains valid characters, you should be all set.
>>>
>>> Thanks,
>>> Josh, AdWords API Team
>>>
>>> On Thursday, December 7, 2017 at 12:52:29 PM UTC-5, Caihua Du wrote:

 Hi Vincent,

 I haven sent you the SOAP requestID privately, can you please take a 
 look? We have two new instance of this failure again today. Thank you very 
 much!

 On Wednesday, December 6, 2017 at 12:52:07 AM UTC-8, Vincent Racaza 
 (AdWords API Team) wrote:
>
> Hi Caihua,
>
> Could you provide the SOAP request and response logs instead with the 
> clientCustomerId so I can investigate further? To get all the success and 
> failed SOAP request and response, you can change all the INFO 
> 
>  level 
> to DEBUG in the log4j.properties 
> 
>  file 
> (in Java). If you are using other client libraries, you can also do the 
> same in their log property file. Please use the *Reply privately to 
> author* option when replying.
>
> Thanks,
> Vincent
> AdWords API Team
>


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Re: FeedItem service returns invalid characters.

2017-12-08 Thread 'Josh Radcliff (AdWords API Team)' via AdWords API Forum

Hi,

You could exclude the problematic feed item ID(s) via a *FeedItemId NOT_IN 
[..., ..., ...]* predicate. That would allow you to retrieve all of the 
other feed items in your feeds. To fix the problematic feed items, you can 
update or remove them via the AdWords user interface or through a 
*FeedItemService.mutate* request.

Note that when I've seen data like this in the past, it's been due to users 
somehow adding the invalid values *outside* of the AdWords API (for 
example, through AdWords Editor, Bulk uploads, or the AdWords user 
interface). I don't foresee us adding special encoding rules to the AdWords 
API for these cases, since that would mean all clients would have to 
understand how to interpret those rules.

Thanks,
Josh, AdWords API Team

On Friday, December 8, 2017 at 3:37:19 PM UTC-5, Caihua Du wrote:
>
> Thank you Josh for looking into it. Is that possible we skip sending the 
> invalid character to the response or we convert to some encoded format? We 
> had similar issue last year from AdWords and I believe the solved it early 
> this year. Not sure if we can use the same pattern here. 
>
> On Thursday, December 7, 2017 at 11:29:26 AM UTC-8, Josh Radcliff (AdWords 
> API Team) wrote:
>>
>> Hi,
>>
>> The reason that error is being thrown is that the underlying data in (at 
>> least) one particular feed item is invalid. Specifically, the string value 
>> for attribute ID 3 in feed ID 23642780/feed item ID 957498860 contains 
>> unicode character 031. If you update that feed item through the UI or the 
>> AdWords API so it contains valid characters, you should be all set.
>>
>> Thanks,
>> Josh, AdWords API Team
>>
>> On Thursday, December 7, 2017 at 12:52:29 PM UTC-5, Caihua Du wrote:
>>>
>>> Hi Vincent,
>>>
>>> I haven sent you the SOAP requestID privately, can you please take a 
>>> look? We have two new instance of this failure again today. Thank you very 
>>> much!
>>>
>>> On Wednesday, December 6, 2017 at 12:52:07 AM UTC-8, Vincent Racaza 
>>> (AdWords API Team) wrote:

 Hi Caihua,

 Could you provide the SOAP request and response logs instead with the 
 clientCustomerId so I can investigate further? To get all the success and 
 failed SOAP request and response, you can change all the INFO 

  level 
 to DEBUG in the log4j.properties 

  file 
 (in Java). If you are using other client libraries, you can also do the 
 same in their log property file. Please use the *Reply privately to 
 author* option when replying.

 Thanks,
 Vincent
 AdWords API Team

>>>

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Re: FeedItem service returns invalid characters.

2017-12-08 Thread Caihua Du

Thank you Josh for looking into it. Is that possible we skip sending the 
invalid character to the response or we convert to some encoded format? We 
had similar issue last year from AdWords and I believe the solved it early 
this year. Not sure if we can use the same pattern here. 

On Thursday, December 7, 2017 at 11:29:26 AM UTC-8, Josh Radcliff (AdWords 
API Team) wrote:
>
> Hi,
>
> The reason that error is being thrown is that the underlying data in (at 
> least) one particular feed item is invalid. Specifically, the string value 
> for attribute ID 3 in feed ID 23642780/feed item ID 957498860 contains 
> unicode character 031. If you update that feed item through the UI or the 
> AdWords API so it contains valid characters, you should be all set.
>
> Thanks,
> Josh, AdWords API Team
>
> On Thursday, December 7, 2017 at 12:52:29 PM UTC-5, Caihua Du wrote:
>>
>> Hi Vincent,
>>
>> I haven sent you the SOAP requestID privately, can you please take a 
>> look? We have two new instance of this failure again today. Thank you very 
>> much!
>>
>> On Wednesday, December 6, 2017 at 12:52:07 AM UTC-8, Vincent Racaza 
>> (AdWords API Team) wrote:
>>>
>>> Hi Caihua,
>>>
>>> Could you provide the SOAP request and response logs instead with the 
>>> clientCustomerId so I can investigate further? To get all the success and 
>>> failed SOAP request and response, you can change all the INFO 
>>> 
>>>  level 
>>> to DEBUG in the log4j.properties 
>>> 
>>>  file 
>>> (in Java). If you are using other client libraries, you can also do the 
>>> same in their log property file. Please use the *Reply privately to 
>>> author* option when replying.
>>>
>>> Thanks,
>>> Vincent
>>> AdWords API Team
>>>
>>

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Re: FeedItem service returns invalid characters.

2017-12-07 Thread 'Josh Radcliff (AdWords API Team)' via AdWords API Forum

Hi,

The reason that error is being thrown is that the underlying data in (at 
least) one particular feed item is invalid. Specifically, the string value 
for attribute ID 3 in feed ID 23642780/feed item ID 957498860 contains 
unicode character 031. If you update that feed item through the UI or the 
AdWords API so it contains valid characters, you should be all set.

Thanks,
Josh, AdWords API Team

On Thursday, December 7, 2017 at 12:52:29 PM UTC-5, Caihua Du wrote:
>
> Hi Vincent,
>
> I haven sent you the SOAP requestID privately, can you please take a look? 
> We have two new instance of this failure again today. Thank you very much!
>
> On Wednesday, December 6, 2017 at 12:52:07 AM UTC-8, Vincent Racaza 
> (AdWords API Team) wrote:
>>
>> Hi Caihua,
>>
>> Could you provide the SOAP request and response logs instead with the 
>> clientCustomerId so I can investigate further? To get all the success and 
>> failed SOAP request and response, you can change all the INFO 
>> 
>>  level 
>> to DEBUG in the log4j.properties 
>> 
>>  file 
>> (in Java). If you are using other client libraries, you can also do the 
>> same in their log property file. Please use the *Reply privately to 
>> author* option when replying.
>>
>> Thanks,
>> Vincent
>> AdWords API Team
>>
>

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Re: FeedItem service returns invalid characters.

2017-12-07 Thread Caihua Du

Hi Vincent,

I haven sent you the SOAP requestID privately, can you please take a look? 
We have two new instance of this failure again today. Thank you very much!

On Wednesday, December 6, 2017 at 12:52:07 AM UTC-8, Vincent Racaza 
(AdWords API Team) wrote:
>
> Hi Caihua,
>
> Could you provide the SOAP request and response logs instead with the 
> clientCustomerId so I can investigate further? To get all the success and 
> failed SOAP request and response, you can change all the INFO 
> 
>  level 
> to DEBUG in the log4j.properties 
> 
>  file 
> (in Java). If you are using other client libraries, you can also do the 
> same in their log property file. Please use the *Reply privately to 
> author* option when replying.
>
> Thanks,
> Vincent
> AdWords API Team
>

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Re: FeedItem service returns invalid characters.

2017-12-06 Thread 'Vincent Racaza (AdWords API Team)' via AdWords API Forum

Hi Caihua,

Could you provide the SOAP request and response logs instead with the 
clientCustomerId so I can investigate further? To get all the success and 
failed SOAP request and response, you can change all the INFO 

 level 
to DEBUG in the log4j.properties 

 file 
(in Java). If you are using other client libraries, you can also do the 
same in their log property file. Please use the *Reply privately to author* 
option 
when replying.

Thanks,
Vincent
AdWords API Team

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Re: FeedItem service returns invalid characters.

2017-12-05 Thread Caihua Du

Hi there,

This issues shows up again, we have at least two customers that have 
encountered this issue. Here is the latest call stack of this exception. 
Please let me know if you need the request id for further investigation:


System.Xml.XmlException: Data at the root level is invalid. Line 1, 
position 1.

Server stack trace: 
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean 
preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at Google.Api.Ads.Common.Util.XmlUtilities.CreateDocument(Stream stream)
   at Google.Api.Ads.Common.Util.XmlUtilities.CreateDocument(String 
contents)
   at 
Google.Api.Ads.Common.Logging.TraceListener.PopulateResponseInfo(ResponseInfo& 
info)
   at 
Google.Api.Ads.Common.Logging.TraceListener.PerformLogging(RequestInfo 
request, ResponseInfo response)
   at Google.Api.Ads.Common.Lib.AdsUser.CallListeners(RequestInfo request, 
ResponseInfo response)
   at 
Google.Api.Ads.Common.Logging.SoapListenerInspector.AfterReceiveReply(Message& 
response, Object correlationState)
   at 
System.ServiceModel.Dispatcher.ImmutableClientRuntime.AfterReceiveReply(ProxyRpc&
 
rpc)
   at 
System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime 
operation, ProxyRpc& rpc)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, 
Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] 
outs, TimeSpan timeout)
   at 
System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage
 
methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage 
message)

Exception rethrown at [0]: 
   at 
System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage 
reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& 
msgData, Int32 type)
   at Google.Api.Ads.AdWords.v201705.FeedItemServiceInterface.get(Selector 
selector)


On Saturday, October 21, 2017 at 3:48:44 PM UTC-7, Caihua Du wrote:
>
> Sorry for the late response Vincent. I haven't seen this issue shows up 
> again lately. I will let you know if see the same issue again. 
>
> Thanks,
> Caihua.
>
> On Sunday, October 15, 2017 at 9:23:35 PM UTC-7, Vincent Racaza (AdWords 
> API Team) wrote:
>>
>> Hi Caihua,
>>
>> Could you confirm if this latest issue is targeting the clientCustomerId 
>> same as your old forum thread 
>> ?
>>  
>> If so, then can you provide the latest SOAP request and response logs so we 
>> can further check? Kindly use the *Reply privately to author* option.
>>
>> Thanks,
>> Vincent
>> AdWords API Team
>>
>

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Re: FeedItem service returns invalid characters.

2017-10-21 Thread Caihua Du

Sorry for the late response Vincent. I haven't seen this issue shows up 
again lately. I will let you know if see the same issue again. 

Thanks,
Caihua.

On Sunday, October 15, 2017 at 9:23:35 PM UTC-7, Vincent Racaza (AdWords 
API Team) wrote:
>
> Hi Caihua,
>
> Could you confirm if this latest issue is targeting the clientCustomerId 
> same as your old forum thread 
> ?
>  
> If so, then can you provide the latest SOAP request and response logs so we 
> can further check? Kindly use the *Reply privately to author* option.
>
> Thanks,
> Vincent
> AdWords API Team
>

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Re: FeedItem service returns invalid characters.

2017-10-20 Thread 'Vincent Racaza (AdWords API Team)' via AdWords API Forum

Hi Caihua,

A gentle follow up on this. If you still have issues regarding this, then 
kindly provide the details that I asked on my previous reply.

Thanks,
Vincent
AdWords API Team

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Re: FeedItem service returns invalid characters.

2017-10-15 Thread 'Vincent Racaza (AdWords API Team)' via AdWords API Forum

Hi Caihua,

Could you confirm if this latest issue is targeting the clientCustomerId 
same as your old forum thread 
?
 
If so, then can you provide the latest SOAP request and response logs so we 
can further check? Kindly use the *Reply privately to author* option.

Thanks,
Vincent
AdWords API Team

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Re: FeedItem service returns invalid characters.

2017-10-15 Thread Caihua Du


BTW, this is the old issue we reported 
before: 
https://groups.google.com/forum/#!searchin/adwords-api/Unknown$20exception$20when$20calling$20FeedItemService%7Csort:relevance/adwords-api/21w2Uck4LR8/RiUf2pEICQAJ


On Sunday, October 15, 2017 at 10:25:22 AM UTC-7, Caihua Du wrote:
>
> Hi there,
>
> We found that when we call FeedItemService, the response contains invalid 
> charters in the xml body. We saw similar issue at the early of this year 
> and AdWords fixed this, it seems we have seen this issue again. Can you 
> please look into this?
>
>
> Response is not well-formed XML. ---> System.Xml.XmlException: ' ', 
> hexadecimal value 0x03, is an invalid character. Line 1, position 2031.
>at System.Xml.XmlTextReaderImpl.Throw(Exception e)
>at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& 
> endPos, Int32& outOrChars)
>at System.Xml.XmlTextReaderImpl.ParseText()
>at System.Xml.XmlTextReaderImpl.ParseElementContent()
>at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
>at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
>at System.Xml.XmlDocument.Load(XmlReader reader)
>at Google.Api.Ads.Common.Util.XmlUtilities.CreateDocument(Stream stream)
>at Google.Api.Ads.Common.Util.XmlUtilities.CreateDocument(String 
> contents)
>at 
> Google.Api.Ads.Common.Lib.SoapListenerExtension.CallListeners(SoapMessageDirection
>  
> direction)
>at 
> Google.Api.Ads.Common.Lib.SoapListenerExtension.ProcessMessage(SoapMessage 
> message)
>at 
> System.Web.Services.Protocols.SoapMessage.RunExtensions(SoapExtension[] 
> extensions, Boolean throwOnException)
>at 
> System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
>  
> message, WebResponse response, Stream responseStream, Boolean asyncCall)
>at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String 
> methodName, Object[] parameters)
>--- End of inner exception stack trace ---
>at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String 
> methodName, Object[] parameters)
>at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
> methodName, Object[] parameters)
>
> Thanks,
> Caihua.
>

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Re: FeedItem service returns invalid characters.

Re: FeedItem service returns invalid characters.

Re: FeedItem service returns invalid characters.

Re: FeedItem service returns invalid characters.

Re: FeedItem service returns invalid characters.

Re: FeedItem service returns invalid characters.

Re: FeedItem service returns invalid characters.

Re: FeedItem service returns invalid characters.

Re: FeedItem service returns invalid characters.

Re: FeedItem service returns invalid characters.

Re: FeedItem service returns invalid characters.

Re: FeedItem service returns invalid characters.

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