Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

['Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum]

Hi Dorian,

Thank you for the update. I will keep you posted as soon as I'm able to get 
more information here.

Thanks,
Ben, Google Ads API Team
ref:_00D1U1174p._5004Q2Mhwnf:ref

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Dorian Kind]

Hi Ben,

thanks for the update. We have not yet tackled the migration of that 
specific code as we're focussing on moving the reporting use cases to the 
new API in order to first gain some experience. I will let you know what we 
find once we start working on migrating the batch modification code.

Best regards,
Dorian

On Wednesday, 15 December 2021 at 20:43:03 UTC+1 adsapi wrote:

> Hi Dorian,
>
> Unfortunately not yet. I'm following up with the batch jobs team to see if 
> they can increase the priority of the investigation.
>
> In the meantime, have you considered migrating your application to the new 
> Google Ads API? I'd be curious to know if you have the same issues there.
>
> Best,
>
> Ben, Google Ads API Team
>
> ref:_00D1U1174p._5004Q2Mhwnf:ref
>

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

['Google Ads API Forum Advisor' via AdWords API and Google Ads API Forum]

Hi Dorian,

Unfortunately not yet. I'm following up with the batch jobs team to see if they 
can increase the priority of the investigation.

In the meantime, have you considered migrating your application to the new 
Google Ads API? I'd be curious to know if you have the same issues there.

Best,
Ben, Google Ads API Team
ref:_00D1U1174p._5004Q2Mhwnf:ref

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Dorian Kind]

Hi Ben,

seeing as it's been a while, are there any updates on this issue?

Thanks & best regards,
Dorian

On Thursday, 23 September 2021 at 19:34:43 UTC+2 adsapi wrote:

> Hi Dorian,
>
> I'm a Developer Relations Engineer jumping in to help with this issue. 
> I've routed this through to the team that works on Batch Jobs, but they're 
> still in the process of investigating the root cause. I'll follow up here 
> as soon as I have more information. 
>
> Thanks,
> Ben, Google Ads API Team
>
> ref:_00D1U1174p._5004Q2Mhwnf:ref
>

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Google Ads API Forum Advisor]

Hi Dorian,

I'm a Developer Relations Engineer jumping in to help with this issue. I've 
routed this through to the team that works on Batch Jobs, but they're still in 
the process of investigating the root cause. I'll follow up here as soon as I 
have more information.

Thanks,
Ben, Google Ads API Team
ref:_00D1U1174p._5004Q2Mhwnf:ref

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Dorian Kind]

Hi Aryeh,

it's been a couple weeks, and this issue is still hitting us every now and 
then. Do you already have any feedback which you would be able to share?

Thanks,
Dorian
On Wednesday, 1 September 2021 at 21:21:56 UTC+2 adsapi wrote:

> Hi Dorian,
>
> I brought your internal error with your comments up with my team. We will 
> get back to you as soon as possible.
>
> Regards,
>
> [image: Google Logo] 
> Aryeh Baker 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2Mhwnf:ref
>

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Google Ads API Forum Advisor]

Hi Dorian,

I brought your internal error with your comments up with my team. We will get 
back to you as soon as possible.

Regards,

Aryeh Baker
Google Ads API Team
ref:_00D1U1174p._5004Q2Mhwnf:ref

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Re: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Dorian Kind]

Hi Yasar,

I *think* I have answered privately, but as there doesn't seem to a way to 
copy oneself when replying in the new Google Groups interface, I'm not 
completely sure. Could you confirm that you have received the SOAP logs? 
Thank you very much!

Best,
Dorian

On Wednesday, 25 August 2021 at 04:47:03 UTC+2 adsapi wrote:

> Hi Dorian,
>
> Thanks for reaching out to us.
>
> For us to provide the specific recommendations on the 
> InternalApiError.UNEXPECTED_INTERNAL_API_ERROR 
> ,
>  
> could you please provide with us the complete SOAP request 
> 
>  and response 
> 
>  logs, 
> along with its requestId 
> ,
>  
> generated when the error occurred? Also, could you send us the batch job 
> IDs that failed, so that our team can further check better? You may check 
> this guide 
> 
>  on 
> how to check batch job results.
>
> You may then send the requested information via the *Reply privately to 
> author* option. If this option is not available, you may send the details 
> directly to our googleadsa...@google.com alias instead.
>
> Regards, 
> [image: Google Logo] 
> Yasar 
> Google Ads API Team 
>   
>
> ref:_00D1U1174p._5004Q2Mhwnf:ref
>

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RE: UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Google Ads API Forum Advisor]

Hi Dorian,

Thanks for reaching out to us.

For us to provide the specific recommendations on the 
InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, could you please provide with 
us the complete SOAP request and response logs, along with its requestId, 
generated when the error occurred? Also, could you send us the batch job IDs 
that failed, so that our team can further check better? You may check this 
guide on how to check batch job results.

You may then send the requested information via the Reply privately to author 
option. If this option is not available, you may send the details directly to 
our googleadsapi-supp...@google.com alias instead.

Regards,

Yasar
Google Ads API Team
ref:_00D1U1174p._5004Q2Mhwnf:ref

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UNEXPECTED_INTERNAL_API_ERROR When Removing And Adding Deleted Youtube Channel Criterion

[Dorian Kind]

Hi,

we've encountered a peculiar case where removing and adding the same 
criterion in a batch job reproducibly causes 
an UNEXPECTED_INTERNAL_API_ERROR to occur.

For some background, we have a housekeeping script in use that reads a 
rather large list of Youtube Channels from a spreadsheet and configures 
these channels as account level negatives in all of our Ads accounts. This 
is using the Adwords API.

When one of these channels get removed from Youtube, the following happens:

   - Our syncing logic checks the account's existing YT Channel exclusion 
   criteria
   - The removed channel is still existing, but has its channel ID and 
   channel name set to null
   - As we know that this criterion refers to a removed YT channel, we mark 
   it for removal
   - But at the same time, the YT Channel is still present in the source 
   spreadsheet, so we mark the channel as needing to be added to the account
   - Both entries actually refer to the same YT channel, but we cannot 
   check for that because the channel ID has been removed from the existing 
   criterion
   - We set up a batch job that contains two operations, one to remove the 
   existing criterion and one to create a new one
   - That batch job fails with an UNEXPECTED_INTERNAL_API_ERROR


I'm wondering how we can better handle this. The crux really lies in the 
fact that once a YT channel is deleted, the corresponding criterion on the 
Ads side no longer is identifiable because its channelId and channelName 
fields are both null. Any thoughts?

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