Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

['Luis Xander Talag (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Kerwin,

To better investigate your issue, could you provide the complete SOAP 
request and response logs when you encountered the error? Please reply via 
*Reply 
privately to author*.

Thanks and regards,
Luis
AdWords API Team

On Monday, August 13, 2018 at 2:10:45 PM UTC+8, Kerwin Jorbina wrote:
>
> Hi,
>
> Any news on this? Were you able to make it work?
>
> I am also trying to add the CriterionUserInterest to the adgroup of the 
> campaign and I am encountering this error. I used 'Display'  as the 
> advertising_channel_type.
>
> The example code looks like this (*please don't mind if there are syntax 
> errors*):
>
> ad_group_criterion_service = client.service(:AdGroupCriterionService) 
> ad_group_criterion_service.mutate({
> operator: 'ADD',
> operand: {
> xsi_type: 'BiddableAdGroupCriterion',
> ad_group_id: some_number,
> criterion: {
> xsi_type: 'CriterionUserInterest',
> id: id
> }
> }
> })
>
>
> I tried to change the id to userInterestId also but I am getting an error 
> that userInterestId is not recognized.
>
> I have tried to hard code the id also from the values that is included in 
> the following: 
>
>- https://developers.google.com/adwords/api/docs/appendix/verticals
>- 
>
> https://developers.google.com/adwords/api/docs/appendix/codes-formats#affinity-categories
>
> Can someone help me?
>
> On Monday, January 22, 2018 at 12:10:57 AM UTC-5, Luis Xander Talag 
> (AdWords API Team) wrote:
>>
>> Hi Nima,
>>
>> Upon checking on your account, the campaign where this adGroupId belongs 
>> is with a Search Network with Display Select 
>>  as Campaign Type 
>> .
>>  
>> As you can see in this guide 
>> 
>> , CriterionUserInterest 
>> 
>>  can 
>> be created using user interest category ID (In-market 
>> 
>>  | Affinity 
>> )
>>  which 
>> is available via the Display Network only 
>>  campaign type. Please 
>> keep in mind that audience targeting 
>>  
>> is 
>> not available for all campaign types. 
>>
>> I suggest that if you want to create a CriterionUserInterest criterion, 
>> you should use a campaign with the Display Network only campaign type. 
>> Also, you may check the UI under *Display Network > + TARGETING > 
>> Interests & remarketing > Select category *on the available categories you 
>> can add in your campaign.
>>
>> Let me know if this helps.
>>
>> Thanks and regards,
>> Luis
>> AdWords API Team
>>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

[Kerwin Jorbina]

Hi,

Any news on this? Were you able to make it work?

I am also trying to add the CriterionUserInterest to the adgroup of the 
campaign and I am encountering this error. I used 'Display'  as the 
advertising_channel_type.

The example code looks like this (*please don't mind if there are syntax 
errors*):

ad_group_criterion_service = client.service(:AdGroupCriterionService) 
ad_group_criterion_service.mutate({
operator: 'ADD',
operand: {
xsi_type: 'BiddableAdGroupCriterion',
ad_group_id: some_number,
criterion: {
xsi_type: 'CriterionUserInterest',
id: id
}
}
})


I tried to change the id to userInterestId also but I am getting an error 
that userInterestId is not recognized.

I have tried to hard code the id also from the values that is included in 
the following: 

   - https://developers.google.com/adwords/api/docs/appendix/verticals
   - 
   
https://developers.google.com/adwords/api/docs/appendix/codes-formats#affinity-categories

Can someone help me?

On Monday, January 22, 2018 at 12:10:57 AM UTC-5, Luis Xander Talag 
(AdWords API Team) wrote:
>
> Hi Nima,
>
> Upon checking on your account, the campaign where this adGroupId belongs 
> is with a Search Network with Display Select 
>  as Campaign Type 
> .
>  
> As you can see in this guide 
> , 
> CriterionUserInterest 
> 
>  can 
> be created using user interest category ID (In-market 
> 
>  | Affinity 
> )
>  which 
> is available via the Display Network only 
>  campaign type. Please 
> keep in mind that audience targeting 
>  
> is 
> not available for all campaign types. 
>
> I suggest that if you want to create a CriterionUserInterest criterion, 
> you should use a campaign with the Display Network only campaign type. 
> Also, you may check the UI under *Display Network > + TARGETING > 
> Interests & remarketing > Select category *on the available categories you 
> can add in your campaign.
>
> Let me know if this helps.
>
> Thanks and regards,
> Luis
> AdWords API Team
>

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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

['Luis Xander Talag (AdWords API Team)' via AdWords API Forum]

Hi Nima,

Upon checking on your account, the campaign where this adGroupId belongs is 
with a Search Network with Display Select 
 as Campaign Type 
.
 
As you can see in this guide 
, 
CriterionUserInterest 

 can 
be created using user interest category ID (In-market 

 | Affinity 
) 
which 
is available via the Display Network only 
 campaign type. Please keep 
in mind that audience targeting 
 is 
not available for all campaign types. 

I suggest that if you want to create a CriterionUserInterest criterion, you 
should use a campaign with the Display Network only campaign type. Also, 
you may check the UI under *Display Network > + TARGETING > Interests & 
remarketing > Select category *on the available categories you can add in 
your campaign.

Let me know if this helps.

Thanks and regards,
Luis
AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

['Luis Xander Talag (AdWords API Team)' via AdWords API Forum]

Hi Nima,

The error CANNOT_ADD_CRITERIA_TYPE 

 means 
that the criteria type cannot be targeted for the ad group. Either the 
account is restricted to keywords only, the criteria type is incompatible 
with the campaign's bidding strategy, or the criteria type can only be 
applied to campaigns. To further investigate this issue, could you provide 
your clientCustomerId and adGroupId based on your SOAP logs? Please reply 
using *Reply privately to author*.

Thanks and regards,
Luis
AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

['Luis Xander Talag (AdWords API Team)' via AdWords API Forum]

Hi Nima,

Thank you for providing these details. Based on your SOAP logs, you should 
use the userInterestId 

 instead of the id field because this is a required field when using the 
CriterionUserInterest 

 object. 
Also take note that you should use the BiddableAdGroupCriterion 

 as 
your operand instead of the AdGroupCriterion 
.
 
You may check this sample code 

 (also available in other languages) for reference. If you still encounter 
an error, kindly provide again your SOAP request and response logs so that 
I can further investigate the issue and reply using *Reply privately to 
author.*

Thanks and regards,
Luis
AdWords API Team

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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

[Nima Mirbakhsh]

Hi Luis,

Yes, I still receive the same error. I am coding in Node and using this 
package: https://www.npmjs.com/package/node-adwords to connect to the api.

As I mentioned before, I can create campaigns, adwords, and other criterions 
for gender, age, etc. with no error. Here is the SOAP request:

http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance;  
xmlns:tns="https://adwords.google.com/api/adwords/cm/v201710; 
xmlns:jaxb="http://java.sun.com/xml/ns/jaxb;>



https://adwords.google.com/api/adwords/cm/v201710; 
xmlns="https://adwords.google.com/api/adwords/cm/v201710;>

x

x

false

xxx-xxx-







https://adwords.google.com/api/adwords/cm/v201710;>



ADD







80675














Error:


http://schemas.xmlsoap.org/soap/envelope/;>



https://adwords.google.com/api/adwords/cm/v201710;>

000562f9926f88780a017e03a0048c41

AdGroupCriterionService

mutate

1

597









soap:Server

[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro]



https://adwords.google.com/api/adwords/cm/v201710;>



[InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.init(InternalApiErro]

ApiException

http://www.w3.org/2001/XMLSchema-instance; 
xsi:type="InternalApiError">







InternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR














Thanks,

Nima


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Re: UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

['Luis Xander Talag (AdWords API Team)' via AdWords API Forum]

Hi Nima,

The UNEXPECTED_INTERNAL_API_ERROR 

 error you encountered could be due to a temporary resource related issues 
in the AdWords API server or a possible bug. Could you confirm if you are 
still encountering this issue as of now? If you can confirm this, could you 
provide the SOAP request and response logs so that I can further 
investigate this? If you haven't enabled the SOAP logs yet, kindly see this 
guide 

 on 
how to log SOAP interactions in Python. Please reply using *Reply privately 
to author *for security purposes.

Thanks and regards,
Luis
AdWords API Team

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UNEXPECTED_INTERNAL_API_ERROR for AdGroupCriterionService

[Nima Mirbakhsh]

Hi there,

I am trying to add a CriterionUserInterest using AdGroupCriterionService, I 
can add Gender, Age, etc. using a similar method but I receive 
`UNEXPECTED_INTERNAL_API_ERROR` for CriterionUserInterest. Here is my code:

const adGroupService = adwordsServices.getService('AdGroupCriterionService'
, 'v201710');

const operation = {

operator: 'ADD',

operand: {

adGroupId: adGroupId,

'xsi:type': 'AdGroupCriterion',

criterion: {

'xsi:type': 'CriterionUserInterest',

id: '80675'

}

}

};

return adGroupService.mutate({operations: [operation]}, (error, result) => 
...


I was wondering if you can help me with this.


Thank you in advance,


Nima

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Re: Repeated UNEXPECTED_INTERNAL_API_ERROR on AdGroupCriterionService when fetching DSA critera

[Thanet Knack Praneenararat]

Hi Christian,

I really apologize for the delay.
If you're still faced with this issue, please let us know.

Best,
Thanet, AdWords API Team

On Thursday, September 3, 2015 at 4:02:07 AM UTC+9, Christian wrote:
>
> Hi,
>
> yes we still experiencing this error. I would really appreciate it if you 
> could investigate this.
>
> Best regards,
> Christian
>
> On Wednesday, September 2, 2015 at 3:23:02 PM UTC+2, Anthony Madrigal 
> wrote:
>>
>> Hi Christian,
>>
>> Yes, I did receive your SOAP request. Are you still experiencing this 
>> error? If so, please let me know so that I can troubleshoot.
>>
>> Thanks,
>> Anthony
>> AdWords API Team
>>
>

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Re: Repeated UNEXPECTED_INTERNAL_API_ERROR on AdGroupCriterionService when fetching DSA critera

[Christian]

Hi Thanet,

thanks for getting back to this. We did not experience the problem since 
Sep 10th, so for now everything is fine.

Best,
Christian

On Friday, October 9, 2015 at 2:31:37 PM UTC+2, Thanet Knack Praneenararat 
wrote:
>
> Hi Christian,
>
> I really apologize for the delay.
> If you're still faced with this issue, please let us know.
>
> Best,
> Thanet, AdWords API Team
>
> On Thursday, September 3, 2015 at 4:02:07 AM UTC+9, Christian wrote:
>>
>> Hi,
>>
>> yes we still experiencing this error. I would really appreciate it if you 
>> could investigate this.
>>
>> Best regards,
>> Christian
>>
>> On Wednesday, September 2, 2015 at 3:23:02 PM UTC+2, Anthony Madrigal 
>> wrote:
>>>
>>> Hi Christian,
>>>
>>> Yes, I did receive your SOAP request. Are you still experiencing this 
>>> error? If so, please let me know so that I can troubleshoot.
>>>
>>> Thanks,
>>> Anthony
>>> AdWords API Team
>>>
>>

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Re: Repeated UNEXPECTED_INTERNAL_API_ERROR on AdGroupCriterionService when fetching DSA critera

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Christian,

We're looking into this issue and will get back to you once we get any 
updates.

Best,
Thanet, AdWords API Team

On Thursday, September 3, 2015 at 4:02:07 AM UTC+9, Christian wrote:
>
> Hi,
>
> yes we still experiencing this error. I would really appreciate it if you 
> could investigate this.
>
> Best regards,
> Christian
>
> On Wednesday, September 2, 2015 at 3:23:02 PM UTC+2, Anthony Madrigal 
> wrote:
>>
>> Hi Christian,
>>
>> Yes, I did receive your SOAP request. Are you still experiencing this 
>> error? If so, please let me know so that I can troubleshoot.
>>
>> Thanks,
>> Anthony
>> AdWords API Team
>>
>

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Re: Repeated UNEXPECTED_INTERNAL_API_ERROR on AdGroupCriterionService when fetching DSA critera

[Christian]

Hi,

yes we still experiencing this error. I would really appreciate it if you 
could investigate this.

Best regards,
Christian

On Wednesday, September 2, 2015 at 3:23:02 PM UTC+2, Anthony Madrigal wrote:
>
> Hi Christian,
>
> Yes, I did receive your SOAP request. Are you still experiencing this 
> error? If so, please let me know so that I can troubleshoot.
>
> Thanks,
> Anthony
> AdWords API Team
>

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Re: Repeated UNEXPECTED_INTERNAL_API_ERROR on AdGroupCriterionService when fetching DSA critera

[Christian]

Hi Anthony,

did you receive my private reply with the SOAP request? Just want to make 
sure nothing has been lost on its way.

Best,
Christian

On Friday, August 21, 2015 at 10:38:17 AM UTC+2, Christian wrote:
>
> Hi,
>
> we have a strange behavior on a specific account where 
> the AdGroupCriterionService triggers an internal API error when fetching 
> DSA criteria. The same request works fine on other accounts.
>
> We use the googleads Python lib with the following selector:
>
> selector = {
> 'fields': [
> 'Id', 'AdGroupId', 'Parameter', 'Status', 'CriteriaType',
> 'CriterionUse', 'CpcBid', 'BiddingStrategyType',
> 'FirstPageCpc', 'TopOfPageCpc', 'QualityScore',
> 'Labels',
> ],
> 'predicates': [{
> 'field': 'CriteriaType',
> 'operator': 'IN',
> 'values': ['WEBPAGE'],
> }, {
> 'field': 'Status',
> 'operator': 'IN',
> 'values': ['ENABLED', 'REMOVED', 'PAUSED'],
> }, {
> 'field': 'CampaignId',
> 'operator': 'IN',
> 'values': ...,
> }],
> }
>
> For the problematic account the request fails in most cases, but not 
> always. If it succeeds, it returns zero DSA criteria.
>
> I can post the account ID in a private message.
>
> Thanks in advance for some clarification why this happens.
>
> Best regards,
> Christian
>
>
>

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Re: Repeated UNEXPECTED_INTERNAL_API_ERROR on AdGroupCriterionService when fetching DSA critera

[Anthony Madrigal]

Hi Christian,

Yes, I did receive your SOAP request. Are you still experiencing this 
error? If so, please let me know so that I can troubleshoot.

Thanks,
Anthony
AdWords API Team

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Re: Repeated UNEXPECTED_INTERNAL_API_ERROR on AdGroupCriterionService when fetching DSA critera

[Christian]

Hi Anthony,

we did not see the error since August 22. I'll get back to you when it pops 
up again.

Thanks and best regards,
Christian

On Friday, August 21, 2015 at 3:32:37 PM UTC+2, Anthony Madrigal wrote:

 Hey Christian,

 Could you please send me through *reply privately to author *your SOAP 
 XML request and response? The important response is the one that failed, 
 but if you could also send me when the response returns zero DSA criteria 
 that would be great.

 Thanks,
 Anthony
 AdWords API Team


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Re: Repeated UNEXPECTED_INTERNAL_API_ERROR on AdGroupCriterionService when fetching DSA critera

[Anthony Madrigal]

Hey Christian,

Could you please send me through *reply privately to author *your SOAP XML 
request and response? The important response is the one that failed, but if 
you could also send me when the response returns zero DSA criteria that 
would be great.

Thanks,
Anthony
AdWords API Team

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https://plus.google.com/+GoogleAdsDevelopers/posts
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Repeated UNEXPECTED_INTERNAL_API_ERROR on AdGroupCriterionService when fetching DSA critera

[Christian]

Hi,

we have a strange behavior on a specific account where 
the AdGroupCriterionService triggers an internal API error when fetching 
DSA criteria. The same request works fine on other accounts.

We use the googleads Python lib with the following selector:

selector = {
'fields': [
'Id', 'AdGroupId', 'Parameter', 'Status', 'CriteriaType',
'CriterionUse', 'CpcBid', 'BiddingStrategyType',
'FirstPageCpc', 'TopOfPageCpc', 'QualityScore',
'Labels',
],
'predicates': [{
'field': 'CriteriaType',
'operator': 'IN',
'values': ['WEBPAGE'],
}, {
'field': 'Status',
'operator': 'IN',
'values': ['ENABLED', 'REMOVED', 'PAUSED'],
}, {
'field': 'CampaignId',
'operator': 'IN',
'values': ...,
}],
}

For the problematic account the request fails in most cases, but not 
always. If it succeeds, it returns zero DSA criteria.

I can post the account ID in a private message.

Thanks in advance for some clarification why this happens.

Best regards,
Christian


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Also find us on our blog and Google+:
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https://plus.google.com/+GoogleAdsDevelopers/posts
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Re: UNEXPECTED_INTERNAL_API_ERROR in AdGroupCriterionService with partialFailure = true instead of other errors

[AdWords API Advisor]

Hi Joel,

I'm having trouble replicating this issue.  Are you consistently
getting this error?  Can you provide the request IDs of some recent
requests that demonstrate this behavior?

Best,
- Eric Koleda, AdWords API Team

On Nov 3, 1:13 pm, joel joel.patt...@gmail.com wrote:
 I'm seeing requests to the AdGroupCriterionService fail with
 UNEXPECTED_INTERNAL_API_ERROR when I set partialFailure = true.
 However, if I set partialFailure = false, the request actually fails
 with an ACCOUNT_LIMIT_EXCEEDED errors. I believe there is a bug with
 the partialFailure code, even if partialFailure = true, it should
 return the ACCOUNT_LIMIT_EXCEEDED error.

 Let me know if you have any questions, thanks,

 Joel

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UNEXPECTED_INTERNAL_API_ERROR in AdGroupCriterionService with partialFailure = true instead of other errors

[joel]

I'm seeing requests to the AdGroupCriterionService fail with
UNEXPECTED_INTERNAL_API_ERROR when I set partialFailure = true.
However, if I set partialFailure = false, the request actually fails
with an ACCOUNT_LIMIT_EXCEEDED errors. I believe there is a bug with
the partialFailure code, even if partialFailure = true, it should
return the ACCOUNT_LIMIT_EXCEEDED error.

Let me know if you have any questions, thanks,

Joel

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