Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad
Hello Nadine,
Sure, here is the new
thread https://groups.google.com/forum/#!topic/adwords-api/GT4j1vigFC8 .
Regards,
Inessa M.
четверг, 8 ноября 2018 г., 7:08:21 UTC+10 пользователь Nadine Sundquist
(AdWords API Team) написал:
>
> Hello,
>
> This is quite an old thread. Can you do me a HUGE favor? Could you please
> start a new thread with this question as I believe this may be a new issue?
>
> Thanks,
> Nadine, AdWords API Team
>
> On Tuesday, November 6, 2018 at 7:23:21 PM UTC-5, Inessa M wrote:
>>
>> Hi all,
>>
>> I try to add some HTML5 ads using BatchJobs (I didn't try to send it
>> without BatchJobs; API version is 201802) and I get the same error.
>> Can anyone help me please? Thanks in advance.
>>
>> суббота, 4 марта 2017 г., 4:19:36 UTC+10 пользователь Nadine Sundquist
>> (AdWords API Team) написал:
>>>
>>> Hello AdWordsians,
>>>
>>> I just got the all clear that code has been pushed to our servers that
>>> should make this issue disappear. Please get in contact with me if you see
>>> this error happening with HTML5 ads. Based on my analysis, it looks like
>>> the issue first started late Wednesday night and continued into today. At
>>> this point, you should no longer see this error.
>>>
>>> Thanks,
>>> Nadine, AdWords API Team
>>>
>>> On Friday, March 3, 2017 at 10:36:40 AM UTC-5, Nadine Sundquist (AdWords
>>> API Team) wrote:
Hello Everyone!
I no longer need the request IDs. I found the root cause by surfing our
logging servers. I've made this the top priority around here. I'll post an
update here when I have more news.
Best,
Nadine, AdWords API Team
On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist (AdWords
API Team) wrote:
>
> Hello Adam,
>
> Would you happen to have request IDs for some of the failures on
> AdGroupAdService? The *requestId* would be in your SOAP XML response.
> That would help me narrow this down a little faster.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist
> (AdWords API Team) wrote:
>>
>> Greetings AdWordsians!
>>
>> Thank you to everyone who spoke up here. I'm looking into it. When
>> something like this happens, it doesn't tend to be a coincidence. I'll
>> get
>> back to you as soon as I finish investigating.
>>
>> Best,
>> Nadine, AdWords API Team
>>
>> On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>>>
>>> Hi there,
>>>
>>> the same seems to happen when using BatchJobs. Any job that contains
>>> creation operations for HTML5 template ads reproducibly fails
>>> with BatchJobProcessingError.INTERNAL_ERROR.
>>> Any workarounds would be greatly appreciated.
>>>
>>> Best regards,
>>> Dorian
>>>
>>> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
We're also getting this error in code that was working recently.
Keen to know what's happened
Justin
On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>
> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0
> solution and ran the AddHtml5ad.cs, and this example also crashes.
>
>
>
> So it is reproducible in the examples.
>
> Can someone help me please?
>
> Thanks,
>
> Adam
>
>
>
> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>
>> Hello, I have been receiving the following error when attempting
>> to create an html5 template for the last 36 hours:
>>
>> This is the only error information received:
>> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR,
>> FieldPath: , Trigger: )
>>
>>
>> This has been working unchanged for over 8 months, yesterday it
>> started throwing these errors.
>>
>> I am using v201609 ( I also tested on 201702, but same issue)
>>
>> The campaign and adgroup are created successfully, just uploading
>> the html5 ads is failing.
>>
>> Here is my c# code:
>>
>> AdWordsApiVersion.AdGroupAdService adGroupAdService =
>> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
>> AdWordsApiVersion.TemplateAd html5Ad = new
>> AdWordsApiVersion.TemplateAd()
>> {
>> name = adName,
>> templateId = 419,
>> finalUrls = new string[] { finalUrl },
>> displayUrl = displayUrl,
>> dimensions = new AdWordsApiVersion.Dimensions()
>> {
>>
Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad
Hello,
This is quite an old thread. Can you do me a HUGE favor? Could you please
start a new thread with this question as I believe this may be a new issue?
Thanks,
Nadine, AdWords API Team
On Tuesday, November 6, 2018 at 7:23:21 PM UTC-5, Inessa M wrote:
>
> Hi all,
>
> I try to add some HTML5 ads using BatchJobs (I didn't try to send it
> without BatchJobs; API version is 201802) and I get the same error.
> Can anyone help me please? Thanks in advance.
>
> суббота, 4 марта 2017 г., 4:19:36 UTC+10 пользователь Nadine Sundquist
> (AdWords API Team) написал:
>>
>> Hello AdWordsians,
>>
>> I just got the all clear that code has been pushed to our servers that
>> should make this issue disappear. Please get in contact with me if you see
>> this error happening with HTML5 ads. Based on my analysis, it looks like
>> the issue first started late Wednesday night and continued into today. At
>> this point, you should no longer see this error.
>>
>> Thanks,
>> Nadine, AdWords API Team
>>
>> On Friday, March 3, 2017 at 10:36:40 AM UTC-5, Nadine Sundquist (AdWords
>> API Team) wrote:
>>>
>>> Hello Everyone!
>>>
>>> I no longer need the request IDs. I found the root cause by surfing our
>>> logging servers. I've made this the top priority around here. I'll post an
>>> update here when I have more news.
>>>
>>> Best,
>>> Nadine, AdWords API Team
>>>
>>> On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist (AdWords
>>> API Team) wrote:
Hello Adam,
Would you happen to have request IDs for some of the failures on
AdGroupAdService? The *requestId* would be in your SOAP XML response.
That would help me narrow this down a little faster.
Thanks,
Nadine, AdWords API Team
On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist (AdWords
API Team) wrote:
>
> Greetings AdWordsians!
>
> Thank you to everyone who spoke up here. I'm looking into it. When
> something like this happens, it doesn't tend to be a coincidence. I'll
> get
> back to you as soon as I finish investigating.
>
> Best,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>>
>> Hi there,
>>
>> the same seems to happen when using BatchJobs. Any job that contains
>> creation operations for HTML5 template ads reproducibly fails
>> with BatchJobProcessingError.INTERNAL_ERROR.
>> Any workarounds would be greatly appreciated.
>>
>> Best regards,
>> Dorian
>>
>> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
>>>
>>> We're also getting this error in code that was working recently.
>>> Keen to know what's happened
>>>
>>> Justin
>>>
>>> On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0
solution and ran the AddHtml5ad.cs, and this example also crashes.
So it is reproducible in the examples.
Can someone help me please?
Thanks,
Adam
On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
> Hello, I have been receiving the following error when attempting
> to create an html5 template for the last 36 hours:
>
> This is the only error information received:
> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath:
> , Trigger: )
>
>
> This has been working unchanged for over 8 months, yesterday it
> started throwing these errors.
>
> I am using v201609 ( I also tested on 201702, but same issue)
>
> The campaign and adgroup are created successfully, just uploading
> the html5 ads is failing.
>
> Here is my c# code:
>
> AdWordsApiVersion.AdGroupAdService adGroupAdService =
> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
> AdWordsApiVersion.TemplateAd html5Ad = new
> AdWordsApiVersion.TemplateAd()
> {
> name = adName,
> templateId = 419,
> finalUrls = new string[] { finalUrl },
> displayUrl = displayUrl,
> dimensions = new AdWordsApiVersion.Dimensions()
> {
> width = width,
> height = height
> }
> };
> AdWordsApiVersion.MediaBundle mediaBundle = new
> AdWordsApiVersion.MediaBundle()
> {
> data = html5ZipBytes,
> entryPoint =
>
Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad
Hi all,
I try to add some HTML5 ads using BatchJobs (I didn't try to send it
without BatchJobs; API version is 201802) and I get the same error.
Can anyone help me please? Thanks in advance.
суббота, 4 марта 2017 г., 4:19:36 UTC+10 пользователь Nadine Sundquist
(AdWords API Team) написал:
>
> Hello AdWordsians,
>
> I just got the all clear that code has been pushed to our servers that
> should make this issue disappear. Please get in contact with me if you see
> this error happening with HTML5 ads. Based on my analysis, it looks like
> the issue first started late Wednesday night and continued into today. At
> this point, you should no longer see this error.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 10:36:40 AM UTC-5, Nadine Sundquist (AdWords
> API Team) wrote:
>>
>> Hello Everyone!
>>
>> I no longer need the request IDs. I found the root cause by surfing our
>> logging servers. I've made this the top priority around here. I'll post an
>> update here when I have more news.
>>
>> Best,
>> Nadine, AdWords API Team
>>
>> On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist (AdWords
>> API Team) wrote:
>>>
>>> Hello Adam,
>>>
>>> Would you happen to have request IDs for some of the failures on
>>> AdGroupAdService? The *requestId* would be in your SOAP XML response.
>>> That would help me narrow this down a little faster.
>>>
>>> Thanks,
>>> Nadine, AdWords API Team
>>>
>>> On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist (AdWords
>>> API Team) wrote:
Greetings AdWordsians!
Thank you to everyone who spoke up here. I'm looking into it. When
something like this happens, it doesn't tend to be a coincidence. I'll get
back to you as soon as I finish investigating.
Best,
Nadine, AdWords API Team
On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>
> Hi there,
>
> the same seems to happen when using BatchJobs. Any job that contains
> creation operations for HTML5 template ads reproducibly fails
> with BatchJobProcessingError.INTERNAL_ERROR.
> Any workarounds would be greatly appreciated.
>
> Best regards,
> Dorian
>
> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
>>
>> We're also getting this error in code that was working recently. Keen
>> to know what's happened
>>
>> Justin
>>
>> On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>>>
>>> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0
>>> solution and ran the AddHtml5ad.cs, and this example also crashes.
>>>
>>>
>>>
>>> So it is reproducible in the examples.
>>>
>>> Can someone help me please?
>>>
>>> Thanks,
>>>
>>> Adam
>>>
>>>
>>>
>>> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>>>
Hello, I have been receiving the following error when attempting to
create an html5 template for the last 36 hours:
This is the only error information received:
(Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath:
, Trigger: )
This has been working unchanged for over 8 months, yesterday it
started throwing these errors.
I am using v201609 ( I also tested on 201702, but same issue)
The campaign and adgroup are created successfully, just uploading
the html5 ads is failing.
Here is my c# code:
AdWordsApiVersion.AdGroupAdService adGroupAdService =
(AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
AdWordsApiVersion.TemplateAd html5Ad = new
AdWordsApiVersion.TemplateAd()
{
name = adName,
templateId = 419,
finalUrls = new string[] { finalUrl },
displayUrl = displayUrl,
dimensions = new AdWordsApiVersion.Dimensions()
{
width = width,
height = height
}
};
AdWordsApiVersion.MediaBundle mediaBundle = new
AdWordsApiVersion.MediaBundle()
{
data = html5ZipBytes,
entryPoint =
GaTemplateManager.GoogleAdEntryPointHtml,
type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
};
html5Ad.templateElements = new
AdWordsApiVersion.TemplateElement[] {
new AdWordsApiVersion.TemplateElement() {
uniqueName = "adData",
fields = new
Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad
Hello AdWordsians,
I just got the all clear that code has been pushed to our servers that
should make this issue disappear. Please get in contact with me if you see
this error happening with HTML5 ads. Based on my analysis, it looks like
the issue first started late Wednesday night and continued into today. At
this point, you should no longer see this error.
Thanks,
Nadine, AdWords API Team
On Friday, March 3, 2017 at 10:36:40 AM UTC-5, Nadine Sundquist (AdWords
API Team) wrote:
>
> Hello Everyone!
>
> I no longer need the request IDs. I found the root cause by surfing our
> logging servers. I've made this the top priority around here. I'll post an
> update here when I have more news.
>
> Best,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist (AdWords
> API Team) wrote:
>>
>> Hello Adam,
>>
>> Would you happen to have request IDs for some of the failures on
>> AdGroupAdService? The *requestId* would be in your SOAP XML response.
>> That would help me narrow this down a little faster.
>>
>> Thanks,
>> Nadine, AdWords API Team
>>
>> On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist (AdWords
>> API Team) wrote:
>>>
>>> Greetings AdWordsians!
>>>
>>> Thank you to everyone who spoke up here. I'm looking into it. When
>>> something like this happens, it doesn't tend to be a coincidence. I'll get
>>> back to you as soon as I finish investigating.
>>>
>>> Best,
>>> Nadine, AdWords API Team
>>>
>>> On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
Hi there,
the same seems to happen when using BatchJobs. Any job that contains
creation operations for HTML5 template ads reproducibly fails
with BatchJobProcessingError.INTERNAL_ERROR.
Any workarounds would be greatly appreciated.
Best regards,
Dorian
On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
>
> We're also getting this error in code that was working recently. Keen
> to know what's happened
>
> Justin
>
> On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>>
>> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0
>> solution and ran the AddHtml5ad.cs, and this example also crashes.
>>
>>
>>
>> So it is reproducible in the examples.
>>
>> Can someone help me please?
>>
>> Thanks,
>>
>> Adam
>>
>>
>>
>> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>>
>>> Hello, I have been receiving the following error when attempting to
>>> create an html5 template for the last 36 hours:
>>>
>>> This is the only error information received:
>>> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: ,
>>> Trigger: )
>>>
>>>
>>> This has been working unchanged for over 8 months, yesterday it
>>> started throwing these errors.
>>>
>>> I am using v201609 ( I also tested on 201702, but same issue)
>>>
>>> The campaign and adgroup are created successfully, just uploading
>>> the html5 ads is failing.
>>>
>>> Here is my c# code:
>>>
>>> AdWordsApiVersion.AdGroupAdService adGroupAdService =
>>> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
>>> AdWordsApiVersion.TemplateAd html5Ad = new
>>> AdWordsApiVersion.TemplateAd()
>>> {
>>> name = adName,
>>> templateId = 419,
>>> finalUrls = new string[] { finalUrl },
>>> displayUrl = displayUrl,
>>> dimensions = new AdWordsApiVersion.Dimensions()
>>> {
>>> width = width,
>>> height = height
>>> }
>>> };
>>> AdWordsApiVersion.MediaBundle mediaBundle = new
>>> AdWordsApiVersion.MediaBundle()
>>> {
>>> data = html5ZipBytes,
>>> entryPoint =
>>> GaTemplateManager.GoogleAdEntryPointHtml,
>>> type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
>>> };
>>> html5Ad.templateElements = new
>>> AdWordsApiVersion.TemplateElement[] {
>>> new AdWordsApiVersion.TemplateElement() {
>>> uniqueName = "adData",
>>> fields = new
>>> AdWordsApiVersion.TemplateElementField[] {
>>> new AdWordsApiVersion.TemplateElementField()
>>> {
>>> name = "Custom_layout",
>>> fieldMedia = mediaBundle,
>>> type =
>>> AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
>>> },
>>> new
Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad
Hello Everyone!
I no longer need the request IDs. I found the root cause by surfing our
logging servers. I've made this the top priority around here. I'll post an
update here when I have more news.
Best,
Nadine, AdWords API Team
On Friday, March 3, 2017 at 9:55:31 AM UTC-5, Nadine Sundquist (AdWords API
Team) wrote:
>
> Hello Adam,
>
> Would you happen to have request IDs for some of the failures on
> AdGroupAdService? The *requestId* would be in your SOAP XML response.
> That would help me narrow this down a little faster.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist (AdWords
> API Team) wrote:
>>
>> Greetings AdWordsians!
>>
>> Thank you to everyone who spoke up here. I'm looking into it. When
>> something like this happens, it doesn't tend to be a coincidence. I'll get
>> back to you as soon as I finish investigating.
>>
>> Best,
>> Nadine, AdWords API Team
>>
>> On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>>>
>>> Hi there,
>>>
>>> the same seems to happen when using BatchJobs. Any job that contains
>>> creation operations for HTML5 template ads reproducibly fails
>>> with BatchJobProcessingError.INTERNAL_ERROR.
>>> Any workarounds would be greatly appreciated.
>>>
>>> Best regards,
>>> Dorian
>>>
>>> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
We're also getting this error in code that was working recently. Keen
to know what's happened
Justin
On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>
> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 solution
> and ran the AddHtml5ad.cs, and this example also crashes.
>
>
>
> So it is reproducible in the examples.
>
> Can someone help me please?
>
> Thanks,
>
> Adam
>
>
>
> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>
>> Hello, I have been receiving the following error when attempting to
>> create an html5 template for the last 36 hours:
>>
>> This is the only error information received:
>> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: ,
>> Trigger: )
>>
>>
>> This has been working unchanged for over 8 months, yesterday it
>> started throwing these errors.
>>
>> I am using v201609 ( I also tested on 201702, but same issue)
>>
>> The campaign and adgroup are created successfully, just uploading the
>> html5 ads is failing.
>>
>> Here is my c# code:
>>
>> AdWordsApiVersion.AdGroupAdService adGroupAdService =
>> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
>> AdWordsApiVersion.TemplateAd html5Ad = new
>> AdWordsApiVersion.TemplateAd()
>> {
>> name = adName,
>> templateId = 419,
>> finalUrls = new string[] { finalUrl },
>> displayUrl = displayUrl,
>> dimensions = new AdWordsApiVersion.Dimensions()
>> {
>> width = width,
>> height = height
>> }
>> };
>> AdWordsApiVersion.MediaBundle mediaBundle = new
>> AdWordsApiVersion.MediaBundle()
>> {
>> data = html5ZipBytes,
>> entryPoint = GaTemplateManager.GoogleAdEntryPointHtml,
>> type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
>> };
>> html5Ad.templateElements = new
>> AdWordsApiVersion.TemplateElement[] {
>> new AdWordsApiVersion.TemplateElement() {
>> uniqueName = "adData",
>> fields = new
>> AdWordsApiVersion.TemplateElementField[] {
>> new AdWordsApiVersion.TemplateElementField() {
>> name = "Custom_layout",
>> fieldMedia = mediaBundle,
>> type =
>> AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
>> },
>> new AdWordsApiVersion.TemplateElementField() {
>> name = "layout",
>> fieldText = "Custom",
>> type =
>> AdWordsApiVersion.TemplateElementFieldType.ENUM
>> },
>> },
>> }
>> };
>> // Create the AdGroupAd.
>> AdWordsApiVersion.AdGroupAd html5AdGroupAd = new
>> AdWordsApiVersion.AdGroupAd()
>> {
>> adGroupId = adGroupId,
>> ad = html5Ad,
>> // Additional properties (non-required).
>>
Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad
Hello Adam,
Would you happen to have request IDs for some of the failures on
AdGroupAdService? The *requestId* would be in your SOAP XML response. That
would help me narrow this down a little faster.
Thanks,
Nadine, AdWords API Team
On Friday, March 3, 2017 at 9:34:08 AM UTC-5, Nadine Sundquist (AdWords API
Team) wrote:
>
> Greetings AdWordsians!
>
> Thank you to everyone who spoke up here. I'm looking into it. When
> something like this happens, it doesn't tend to be a coincidence. I'll get
> back to you as soon as I finish investigating.
>
> Best,
> Nadine, AdWords API Team
>
> On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>>
>> Hi there,
>>
>> the same seems to happen when using BatchJobs. Any job that contains
>> creation operations for HTML5 template ads reproducibly fails
>> with BatchJobProcessingError.INTERNAL_ERROR.
>> Any workarounds would be greatly appreciated.
>>
>> Best regards,
>> Dorian
>>
>> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
>>>
>>> We're also getting this error in code that was working recently. Keen to
>>> know what's happened
>>>
>>> Justin
>>>
>>> On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 solution
and ran the AddHtml5ad.cs, and this example also crashes.
So it is reproducible in the examples.
Can someone help me please?
Thanks,
Adam
On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
> Hello, I have been receiving the following error when attempting to
> create an html5 template for the last 36 hours:
>
> This is the only error information received:
> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: ,
> Trigger: )
>
>
> This has been working unchanged for over 8 months, yesterday it
> started throwing these errors.
>
> I am using v201609 ( I also tested on 201702, but same issue)
>
> The campaign and adgroup are created successfully, just uploading the
> html5 ads is failing.
>
> Here is my c# code:
>
> AdWordsApiVersion.AdGroupAdService adGroupAdService =
> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
> AdWordsApiVersion.TemplateAd html5Ad = new
> AdWordsApiVersion.TemplateAd()
> {
> name = adName,
> templateId = 419,
> finalUrls = new string[] { finalUrl },
> displayUrl = displayUrl,
> dimensions = new AdWordsApiVersion.Dimensions()
> {
> width = width,
> height = height
> }
> };
> AdWordsApiVersion.MediaBundle mediaBundle = new
> AdWordsApiVersion.MediaBundle()
> {
> data = html5ZipBytes,
> entryPoint = GaTemplateManager.GoogleAdEntryPointHtml,
> type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
> };
> html5Ad.templateElements = new
> AdWordsApiVersion.TemplateElement[] {
> new AdWordsApiVersion.TemplateElement() {
> uniqueName = "adData",
> fields = new
> AdWordsApiVersion.TemplateElementField[] {
> new AdWordsApiVersion.TemplateElementField() {
> name = "Custom_layout",
> fieldMedia = mediaBundle,
> type =
> AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
> },
> new AdWordsApiVersion.TemplateElementField() {
> name = "layout",
> fieldText = "Custom",
> type =
> AdWordsApiVersion.TemplateElementFieldType.ENUM
> },
> },
> }
> };
> // Create the AdGroupAd.
> AdWordsApiVersion.AdGroupAd html5AdGroupAd = new
> AdWordsApiVersion.AdGroupAd()
> {
> adGroupId = adGroupId,
> ad = html5Ad,
> // Additional properties (non-required).
> status = AdWordsApiVersion.AdGroupAdStatus.ENABLED
> };
> AdWordsApiVersion.AdGroupAdOperation adGroupAdOperation =
> new AdWordsApiVersion.AdGroupAdOperation()
> {
> @operator = AdWordsApiVersion.Operator.ADD,
> operand = html5AdGroupAd
> };
>
> // Error is thrown on this line:
>
>
Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad
Greetings AdWordsians!
Thank you to everyone who spoke up here. I'm looking into it. When
something like this happens, it doesn't tend to be a coincidence. I'll get
back to you as soon as I finish investigating.
Best,
Nadine, AdWords API Team
On Friday, March 3, 2017 at 4:12:24 AM UTC-5, Dorian Kind wrote:
>
> Hi there,
>
> the same seems to happen when using BatchJobs. Any job that contains
> creation operations for HTML5 template ads reproducibly fails
> with BatchJobProcessingError.INTERNAL_ERROR.
> Any workarounds would be greatly appreciated.
>
> Best regards,
> Dorian
>
> On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
>>
>> We're also getting this error in code that was working recently. Keen to
>> know what's happened
>>
>> Justin
>>
>> On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>>>
>>> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 solution
>>> and ran the AddHtml5ad.cs, and this example also crashes.
>>>
>>>
>>>
>>> So it is reproducible in the examples.
>>>
>>> Can someone help me please?
>>>
>>> Thanks,
>>>
>>> Adam
>>>
>>>
>>>
>>> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>>>
Hello, I have been receiving the following error when attempting to
create an html5 template for the last 36 hours:
This is the only error information received:
(Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: ,
Trigger: )
This has been working unchanged for over 8 months, yesterday it started
throwing these errors.
I am using v201609 ( I also tested on 201702, but same issue)
The campaign and adgroup are created successfully, just uploading the
html5 ads is failing.
Here is my c# code:
AdWordsApiVersion.AdGroupAdService adGroupAdService =
(AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
AdWordsApiVersion.TemplateAd html5Ad = new
AdWordsApiVersion.TemplateAd()
{
name = adName,
templateId = 419,
finalUrls = new string[] { finalUrl },
displayUrl = displayUrl,
dimensions = new AdWordsApiVersion.Dimensions()
{
width = width,
height = height
}
};
AdWordsApiVersion.MediaBundle mediaBundle = new
AdWordsApiVersion.MediaBundle()
{
data = html5ZipBytes,
entryPoint = GaTemplateManager.GoogleAdEntryPointHtml,
type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
};
html5Ad.templateElements = new
AdWordsApiVersion.TemplateElement[] {
new AdWordsApiVersion.TemplateElement() {
uniqueName = "adData",
fields = new
AdWordsApiVersion.TemplateElementField[] {
new AdWordsApiVersion.TemplateElementField() {
name = "Custom_layout",
fieldMedia = mediaBundle,
type =
AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
},
new AdWordsApiVersion.TemplateElementField() {
name = "layout",
fieldText = "Custom",
type =
AdWordsApiVersion.TemplateElementFieldType.ENUM
},
},
}
};
// Create the AdGroupAd.
AdWordsApiVersion.AdGroupAd html5AdGroupAd = new
AdWordsApiVersion.AdGroupAd()
{
adGroupId = adGroupId,
ad = html5Ad,
// Additional properties (non-required).
status = AdWordsApiVersion.AdGroupAdStatus.ENABLED
};
AdWordsApiVersion.AdGroupAdOperation adGroupAdOperation =
new AdWordsApiVersion.AdGroupAdOperation()
{
@operator = AdWordsApiVersion.Operator.ADD,
operand = html5AdGroupAd
};
// Error is thrown on this line:
AdWordsApiVersion.AdGroupAdReturnValue result =
adGroupAdService.mutate(new AdWordsApiVersion.AdGroupAdOperation[] {
adGroupAdOperation });
if (result != null && result.value != null)
{
return result.value[0];
}
else
{
throw new Exception("HTML5 ad " + adName + " could not
be added.");
}
--
--
Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad
Hi there,
the same seems to happen when using BatchJobs. Any job that contains
creation operations for HTML5 template ads reproducibly fails
with BatchJobProcessingError.INTERNAL_ERROR.
Any workarounds would be greatly appreciated.
Best regards,
Dorian
On Friday, March 3, 2017 at 7:36:57 AM UTC+1, Justin Masters wrote:
>
> We're also getting this error in code that was working recently. Keen to
> know what's happened
>
> Justin
>
> On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>>
>> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 solution
>> and ran the AddHtml5ad.cs, and this example also crashes.
>>
>>
>>
>> So it is reproducible in the examples.
>>
>> Can someone help me please?
>>
>> Thanks,
>>
>> Adam
>>
>>
>>
>> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>>
>>> Hello, I have been receiving the following error when attempting to
>>> create an html5 template for the last 36 hours:
>>>
>>> This is the only error information received:
>>> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: ,
>>> Trigger: )
>>>
>>>
>>> This has been working unchanged for over 8 months, yesterday it started
>>> throwing these errors.
>>>
>>> I am using v201609 ( I also tested on 201702, but same issue)
>>>
>>> The campaign and adgroup are created successfully, just uploading the
>>> html5 ads is failing.
>>>
>>> Here is my c# code:
>>>
>>> AdWordsApiVersion.AdGroupAdService adGroupAdService =
>>> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
>>> AdWordsApiVersion.TemplateAd html5Ad = new
>>> AdWordsApiVersion.TemplateAd()
>>> {
>>> name = adName,
>>> templateId = 419,
>>> finalUrls = new string[] { finalUrl },
>>> displayUrl = displayUrl,
>>> dimensions = new AdWordsApiVersion.Dimensions()
>>> {
>>> width = width,
>>> height = height
>>> }
>>> };
>>> AdWordsApiVersion.MediaBundle mediaBundle = new
>>> AdWordsApiVersion.MediaBundle()
>>> {
>>> data = html5ZipBytes,
>>> entryPoint = GaTemplateManager.GoogleAdEntryPointHtml,
>>> type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
>>> };
>>> html5Ad.templateElements = new
>>> AdWordsApiVersion.TemplateElement[] {
>>> new AdWordsApiVersion.TemplateElement() {
>>> uniqueName = "adData",
>>> fields = new
>>> AdWordsApiVersion.TemplateElementField[] {
>>> new AdWordsApiVersion.TemplateElementField() {
>>> name = "Custom_layout",
>>> fieldMedia = mediaBundle,
>>> type =
>>> AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
>>> },
>>> new AdWordsApiVersion.TemplateElementField() {
>>> name = "layout",
>>> fieldText = "Custom",
>>> type =
>>> AdWordsApiVersion.TemplateElementFieldType.ENUM
>>> },
>>> },
>>> }
>>> };
>>> // Create the AdGroupAd.
>>> AdWordsApiVersion.AdGroupAd html5AdGroupAd = new
>>> AdWordsApiVersion.AdGroupAd()
>>> {
>>> adGroupId = adGroupId,
>>> ad = html5Ad,
>>> // Additional properties (non-required).
>>> status = AdWordsApiVersion.AdGroupAdStatus.ENABLED
>>> };
>>> AdWordsApiVersion.AdGroupAdOperation adGroupAdOperation =
>>> new AdWordsApiVersion.AdGroupAdOperation()
>>> {
>>> @operator = AdWordsApiVersion.Operator.ADD,
>>> operand = html5AdGroupAd
>>> };
>>>
>>> // Error is thrown on this line:
>>>
>>> AdWordsApiVersion.AdGroupAdReturnValue result =
>>> adGroupAdService.mutate(new AdWordsApiVersion.AdGroupAdOperation[] {
>>> adGroupAdOperation });
>>> if (result != null && result.value != null)
>>> {
>>> return result.value[0];
>>> }
>>> else
>>> {
>>> throw new Exception("HTML5 ad " + adName + " could not
>>> be added.");
>>> }
>>>
>>>
>>>
--
--
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Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad
We're also getting this error in code that was working recently. Keen to
know what's happened
Justin
On Friday, March 3, 2017 at 11:44:05 AM UTC+11, Adam Marshall wrote:
>
> I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 solution and
> ran the AddHtml5ad.cs, and this example also crashes.
>
>
>
> So it is reproducible in the examples.
>
> Can someone help me please?
>
> Thanks,
>
> Adam
>
>
>
> On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
>
>> Hello, I have been receiving the following error when attempting to
>> create an html5 template for the last 36 hours:
>>
>> This is the only error information received:
>> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: ,
>> Trigger: )
>>
>>
>> This has been working unchanged for over 8 months, yesterday it started
>> throwing these errors.
>>
>> I am using v201609 ( I also tested on 201702, but same issue)
>>
>> The campaign and adgroup are created successfully, just uploading the
>> html5 ads is failing.
>>
>> Here is my c# code:
>>
>> AdWordsApiVersion.AdGroupAdService adGroupAdService =
>> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
>> AdWordsApiVersion.TemplateAd html5Ad = new
>> AdWordsApiVersion.TemplateAd()
>> {
>> name = adName,
>> templateId = 419,
>> finalUrls = new string[] { finalUrl },
>> displayUrl = displayUrl,
>> dimensions = new AdWordsApiVersion.Dimensions()
>> {
>> width = width,
>> height = height
>> }
>> };
>> AdWordsApiVersion.MediaBundle mediaBundle = new
>> AdWordsApiVersion.MediaBundle()
>> {
>> data = html5ZipBytes,
>> entryPoint = GaTemplateManager.GoogleAdEntryPointHtml,
>> type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
>> };
>> html5Ad.templateElements = new
>> AdWordsApiVersion.TemplateElement[] {
>> new AdWordsApiVersion.TemplateElement() {
>> uniqueName = "adData",
>> fields = new AdWordsApiVersion.TemplateElementField[]
>> {
>> new AdWordsApiVersion.TemplateElementField() {
>> name = "Custom_layout",
>> fieldMedia = mediaBundle,
>> type =
>> AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
>> },
>> new AdWordsApiVersion.TemplateElementField() {
>> name = "layout",
>> fieldText = "Custom",
>> type =
>> AdWordsApiVersion.TemplateElementFieldType.ENUM
>> },
>> },
>> }
>> };
>> // Create the AdGroupAd.
>> AdWordsApiVersion.AdGroupAd html5AdGroupAd = new
>> AdWordsApiVersion.AdGroupAd()
>> {
>> adGroupId = adGroupId,
>> ad = html5Ad,
>> // Additional properties (non-required).
>> status = AdWordsApiVersion.AdGroupAdStatus.ENABLED
>> };
>> AdWordsApiVersion.AdGroupAdOperation adGroupAdOperation = new
>> AdWordsApiVersion.AdGroupAdOperation()
>> {
>> @operator = AdWordsApiVersion.Operator.ADD,
>> operand = html5AdGroupAd
>> };
>>
>> // Error is thrown on this line:
>>
>> AdWordsApiVersion.AdGroupAdReturnValue result =
>> adGroupAdService.mutate(new AdWordsApiVersion.AdGroupAdOperation[] {
>> adGroupAdOperation });
>> if (result != null && result.value != null)
>> {
>> return result.value[0];
>> }
>> else
>> {
>> throw new Exception("HTML5 ad " + adName + " could not be
>> added.");
>> }
>>
>>
>>
--
--
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Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
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Re: UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad
I have now downloaded the .Net adwords_dotnet_lib_src_v19.1.0 solution and
ran the AddHtml5ad.cs, and this example also crashes.
So it is reproducible in the examples.
Can someone help me please?
Thanks,
Adam
On Friday, 3 March 2017 11:26:11 UTC+13, Adam Marshall wrote:
> Hello, I have been receiving the following error when attempting to create
> an html5 template for the last 36 hours:
>
> This is the only error information received:
> (Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: ,
> Trigger: )
>
>
> This has been working unchanged for over 8 months, yesterday it started
> throwing these errors.
>
> I am using v201609 ( I also tested on 201702, but same issue)
>
> The campaign and adgroup are created successfully, just uploading the
> html5 ads is failing.
>
> Here is my c# code:
>
> AdWordsApiVersion.AdGroupAdService adGroupAdService =
> (AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
> AdWordsApiVersion.TemplateAd html5Ad = new
> AdWordsApiVersion.TemplateAd()
> {
> name = adName,
> templateId = 419,
> finalUrls = new string[] { finalUrl },
> displayUrl = displayUrl,
> dimensions = new AdWordsApiVersion.Dimensions()
> {
> width = width,
> height = height
> }
> };
> AdWordsApiVersion.MediaBundle mediaBundle = new
> AdWordsApiVersion.MediaBundle()
> {
> data = html5ZipBytes,
> entryPoint = GaTemplateManager.GoogleAdEntryPointHtml,
> type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
> };
> html5Ad.templateElements = new
> AdWordsApiVersion.TemplateElement[] {
> new AdWordsApiVersion.TemplateElement() {
> uniqueName = "adData",
> fields = new AdWordsApiVersion.TemplateElementField[] {
> new AdWordsApiVersion.TemplateElementField() {
> name = "Custom_layout",
> fieldMedia = mediaBundle,
> type =
> AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
> },
> new AdWordsApiVersion.TemplateElementField() {
> name = "layout",
> fieldText = "Custom",
> type =
> AdWordsApiVersion.TemplateElementFieldType.ENUM
> },
> },
> }
> };
> // Create the AdGroupAd.
> AdWordsApiVersion.AdGroupAd html5AdGroupAd = new
> AdWordsApiVersion.AdGroupAd()
> {
> adGroupId = adGroupId,
> ad = html5Ad,
> // Additional properties (non-required).
> status = AdWordsApiVersion.AdGroupAdStatus.ENABLED
> };
> AdWordsApiVersion.AdGroupAdOperation adGroupAdOperation = new
> AdWordsApiVersion.AdGroupAdOperation()
> {
> @operator = AdWordsApiVersion.Operator.ADD,
> operand = html5AdGroupAd
> };
>
> // Error is thrown on this line:
>
> AdWordsApiVersion.AdGroupAdReturnValue result =
> adGroupAdService.mutate(new AdWordsApiVersion.AdGroupAdOperation[] {
> adGroupAdOperation });
> if (result != null && result.value != null)
> {
> return result.value[0];
> }
> else
> {
> throw new Exception("HTML5 ad " + adName + " could not be
> added.");
> }
>
>
>
--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
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UNEXPECTED_INTERNAL_API_ERROR when creating html5 template ad
Hello, I have been receiving the following error when attempting to create
an html5 template for the last 36 hours:
This is the only error information received:
(Error: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR, FieldPath: ,
Trigger: )
This has been working unchanged for over 8 months, yesterday it started
throwing these errors.
I am using v201609 ( I also tested on 201702, but same issue)
The campaign and adgroup are created successfully, just uploading the html5
ads is failing.
Here is my c# code:
AdWordsApiVersion.AdGroupAdService adGroupAdService =
(AdWordsApiVersion.AdGroupAdService)User.GetService(AdWordsServiceVersion.AdGroupAdService);
AdWordsApiVersion.TemplateAd html5Ad = new
AdWordsApiVersion.TemplateAd()
{
name = adName,
templateId = 419,
finalUrls = new string[] { finalUrl },
displayUrl = displayUrl,
dimensions = new AdWordsApiVersion.Dimensions()
{
width = width,
height = height
}
};
AdWordsApiVersion.MediaBundle mediaBundle = new
AdWordsApiVersion.MediaBundle()
{
data = html5ZipBytes,
entryPoint = GaTemplateManager.GoogleAdEntryPointHtml,
type = AdWordsApiVersion.MediaMediaType.MEDIA_BUNDLE
};
html5Ad.templateElements = new
AdWordsApiVersion.TemplateElement[] {
new AdWordsApiVersion.TemplateElement() {
uniqueName = "adData",
fields = new AdWordsApiVersion.TemplateElementField[] {
new AdWordsApiVersion.TemplateElementField() {
name = "Custom_layout",
fieldMedia = mediaBundle,
type =
AdWordsApiVersion.TemplateElementFieldType.MEDIA_BUNDLE
},
new AdWordsApiVersion.TemplateElementField() {
name = "layout",
fieldText = "Custom",
type =
AdWordsApiVersion.TemplateElementFieldType.ENUM
},
},
}
};
// Create the AdGroupAd.
AdWordsApiVersion.AdGroupAd html5AdGroupAd = new
AdWordsApiVersion.AdGroupAd()
{
adGroupId = adGroupId,
ad = html5Ad,
// Additional properties (non-required).
status = AdWordsApiVersion.AdGroupAdStatus.ENABLED
};
AdWordsApiVersion.AdGroupAdOperation adGroupAdOperation = new
AdWordsApiVersion.AdGroupAdOperation()
{
@operator = AdWordsApiVersion.Operator.ADD,
operand = html5AdGroupAd
};
// Error is thrown on this line:
AdWordsApiVersion.AdGroupAdReturnValue result =
adGroupAdService.mutate(new AdWordsApiVersion.AdGroupAdOperation[] {
adGroupAdOperation });
if (result != null && result.value != null)
{
return result.value[0];
}
else
{
throw new Exception("HTML5 ad " + adName + " could not be
added.");
}
--
--
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
https://googleadsdeveloper.blogspot.com/
https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
You received this message because you are subscribed to the Google
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