subject:"UNEXPECTED_INTERNAL_API_ERROR with getCustomers"

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-12-01 Thread Oksana

Thanks so much Nadine! I've verified and this works OK now for both 
problematic accounts. We very appreciate your help on this!


Cheers,

Oksana

On 01.12.17 04:43, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
Forum wrote:

Hi Oksana,

I just received word that the issue is fixed. Please take a look when 
you get a chance. If you experience any other issues around this, 
please get back to me.


Thanks,
Nadine, AdWords API Team

On Friday, November 17, 2017 at 4:14:32 PM UTC-5, Nadine Sundquist 
(AdWords API Team) wrote:


Hello Oksana,

I just wanted to give you a heads-up that we found the root cause.
Yay! We are currently working on a solution, but I don't have a
date for when a fix would be available. I'll keep you updated in
the coming weeks as I hear more.

Cheers,
Nadine, AdWords API Team

On Tuesday, November 14, 2017 at 12:35:57 PM UTC-5, Nadine
Sundquist (AdWords API Team) wrote:

Hello Oksana,

I'm disappointed to tell you that we have not resolved it,
yet. I do have an active conversation going on internally on
this, but we haven't found the source of the issue. Thanks for
checking in on this!

Regards,
Nadine, AdWords API Team

On Tuesday, November 14, 2017 at 6:41:11 AM UTC-5, Oksana
Sulyma wrote:

Hi Nadine!
How is it going with the solution of this issue? Any updates?
Looking forward to hear good news from you!
Thanks,
Oksana

On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana
Sulyma wrote:

Hi guys,
I'm requesting

https://adwords.google.com/api/adwords/mcm/v201702/CustomerService


and getting the next error:

soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
@

com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
@

com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR


curl_info is next:
( [url] =>

https://adwords.google.com/api/adwords/mcm/v201702/CustomerService


[content_type] => text/xml; charset=UTF-8 [http_code]
=> 500 [header_size] => 420 [request_size] => 858
[filetime] => -1 [ssl_verify_result] => 0
[redirect_count] => 0 [total_time] => 121.246653
[namelookup_time] => 0.004202 [connect_time] =>
0.287567 [pretransfer_time] => 0.87369 [size_upload]
=> 536 [size_download] => 1103 [speed_download] => 9
[speed_upload] => 4 [download_content_length] => -1
[upload_content_length] => 536 [starttransfer_time] =>
121.246455 [redirect_time] => 0 [redirect_url] =>
[primary_ip] => 173.194.222.100 [certinfo] => Array (
) [primary_port] => 443 [local_ip] => 10.99.99.22
[local_port] => 37912 )

my xml looks next:
http://schemas.xmlsoap.org/soap/envelope/
"
xmlns:v20="https://adwords.google.com/api/adwords/mcm/v201702
"
xmlns:v201="https://adwords.google.com/api/adwords/cm/v201702
">
   
  
mytoken
myagent
  
   
   
  
   


This code works for lots of different Adwords
accounts, getting SOAP error just for one - can send
details on it.

Repeating the request doesn't help. Really need any
input which can help to troubleshoot. Thanks!

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-11-30 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum

Hi Oksana,

I just received word that the issue is fixed. Please take a look when you 
get a chance. If you experience any other issues around this, please get 
back to me.

Thanks,
Nadine, AdWords API Team

On Friday, November 17, 2017 at 4:14:32 PM UTC-5, Nadine Sundquist (AdWords 
API Team) wrote:
>
> Hello Oksana,
>
> I just wanted to give you a heads-up that we found the root cause. Yay! We 
> are currently working on a solution, but I don't have a date for when a fix 
> would be available. I'll keep you updated in the coming weeks as I hear 
> more.
>
> Cheers,
> Nadine, AdWords API Team
>
> On Tuesday, November 14, 2017 at 12:35:57 PM UTC-5, Nadine Sundquist 
> (AdWords API Team) wrote:
>>
>> Hello Oksana,
>>
>> I'm disappointed to tell you that we have not resolved it, yet. I do have 
>> an active conversation going on internally on this, but we haven't found 
>> the source of the issue. Thanks for checking in on this!
>>
>> Regards,
>> Nadine, AdWords API Team
>>
>> On Tuesday, November 14, 2017 at 6:41:11 AM UTC-5, Oksana Sulyma wrote:
>>>
>>> Hi Nadine! 
>>> How is it going with the solution of this issue? Any updates?
>>> Looking forward to hear good news from you!
>>> Thanks,
>>> Oksana
>>>
>>> On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:

 Hi guys,
 I'm requesting 
 https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
 getting the next error:

 soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
 com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
  
 @ 
 com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR


 curl_info is next:
 ( [url] => 
 https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
 [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
 => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
 [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
 [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
 [speed_upload] => 4 [download_content_length] => -1 
 [upload_content_length] 
 => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
 [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
 [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )

 my xml looks next:
 http://schemas.xmlsoap.org/soap/envelope/; xmlns:v20="
 https://adwords.google.com/api/adwords/mcm/v201702; xmlns:v201="
 https://adwords.google.com/api/adwords/cm/v201702;>

   
  mytoken
  myagent
   


   

 

 This code works for lots of different Adwords accounts, getting SOAP 
 error just for one - can send details on it.

 Repeating the request doesn't help. Really need any input which can 
 help to troubleshoot. Thanks!  

>>>

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-- 
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https://plus.google.com/+GoogleAdsDevelopers/posts
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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-11-17 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum

Hello Oksana,

I just wanted to give you a heads-up that we found the root cause. Yay! We 
are currently working on a solution, but I don't have a date for when a fix 
would be available. I'll keep you updated in the coming weeks as I hear 
more.

Cheers,
Nadine, AdWords API Team

On Tuesday, November 14, 2017 at 12:35:57 PM UTC-5, Nadine Sundquist 
(AdWords API Team) wrote:
>
> Hello Oksana,
>
> I'm disappointed to tell you that we have not resolved it, yet. I do have 
> an active conversation going on internally on this, but we haven't found 
> the source of the issue. Thanks for checking in on this!
>
> Regards,
> Nadine, AdWords API Team
>
> On Tuesday, November 14, 2017 at 6:41:11 AM UTC-5, Oksana Sulyma wrote:
>>
>> Hi Nadine! 
>> How is it going with the solution of this issue? Any updates?
>> Looking forward to hear good news from you!
>> Thanks,
>> Oksana
>>
>> On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:
>>>
>>> Hi guys,
>>> I'm requesting 
>>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
>>> getting the next error:
>>>
>>> soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>>>  
>>> @ 
>>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>>>
>>>
>>> curl_info is next:
>>> ( [url] => 
>>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
>>> [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
>>> => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
>>> [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
>>> 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
>>> [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
>>> [speed_upload] => 4 [download_content_length] => -1 [upload_content_length] 
>>> => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
>>> [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
>>> [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )
>>>
>>> my xml looks next:
>>> http://schemas.xmlsoap.org/soap/envelope/; xmlns:v20="
>>> https://adwords.google.com/api/adwords/mcm/v201702; xmlns:v201="
>>> https://adwords.google.com/api/adwords/cm/v201702;>
>>>
>>>   
>>>  mytoken
>>>  myagent
>>>   
>>>
>>>
>>>   
>>>
>>> 
>>>
>>> This code works for lots of different Adwords accounts, getting SOAP 
>>> error just for one - can send details on it.
>>>
>>> Repeating the request doesn't help. Really need any input which can help 
>>> to troubleshoot. Thanks!  
>>>
>>

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-- 
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Also find us on our blog and Google+:
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https://plus.google.com/+GoogleAdsDevelopers/posts
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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-11-14 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum

Hello Oksana,

I'm disappointed to tell you that we have not resolved it, yet. I do have 
an active conversation going on internally on this, but we haven't found 
the source of the issue. Thanks for checking in on this!

Regards,
Nadine, AdWords API Team

On Tuesday, November 14, 2017 at 6:41:11 AM UTC-5, Oksana Sulyma wrote:
>
> Hi Nadine! 
> How is it going with the solution of this issue? Any updates?
> Looking forward to hear good news from you!
> Thanks,
> Oksana
>
> On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:
>>
>> Hi guys,
>> I'm requesting 
>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
>> getting the next error:
>>
>> soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>>  
>> @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>>
>>
>> curl_info is next:
>> ( [url] => 
>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
>> [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
>> => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
>> [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
>> 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
>> [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
>> [speed_upload] => 4 [download_content_length] => -1 [upload_content_length] 
>> => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
>> [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
>> [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )
>>
>> my xml looks next:
>> http://schemas.xmlsoap.org/soap/envelope/; xmlns:v20="
>> https://adwords.google.com/api/adwords/mcm/v201702; xmlns:v201="
>> https://adwords.google.com/api/adwords/cm/v201702;>
>>
>>   
>>  mytoken
>>  myagent
>>   
>>
>>
>>   
>>
>> 
>>
>> This code works for lots of different Adwords accounts, getting SOAP 
>> error just for one - can send details on it.
>>
>> Repeating the request doesn't help. Really need any input which can help 
>> to troubleshoot. Thanks!  
>>
>

-- 
-- 
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Also find us on our blog and Google+:
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https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-11-14 Thread Oksana Sulyma

Hi Nadine! 
How is it going with the solution of this issue? Any updates?
Looking forward to hear good news from you!
Thanks,
Oksana

On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:
>
> Hi guys,
> I'm requesting 
> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
> getting the next error:
>
> soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>  
> @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>
>
> curl_info is next:
> ( [url] => 
> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
> [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
> => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
> [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
> 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
> [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
> [speed_upload] => 4 [download_content_length] => -1 [upload_content_length] 
> => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
> [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
> [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )
>
> my xml looks next:
> http://schemas.xmlsoap.org/soap/envelope/; 
> xmlns:v20="https://adwords.google.com/api/adwords/mcm/v201702; 
> xmlns:v201="https://adwords.google.com/api/adwords/cm/v201702;>
>
>   
>  mytoken
>  myagent
>   
>
>
>   
>
> 
>
> This code works for lots of different Adwords accounts, getting SOAP error 
> just for one - can send details on it.
>
> Repeating the request doesn't help. Really need any input which can help 
> to troubleshoot. Thanks!  
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and Google+:
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https://plus.google.com/+GoogleAdsDevelopers/posts
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-11-01 Thread Oksana


Great news, thanks Nadine!!!

On 01.11.17 15:48, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
Forum wrote:

Hello Oksana,

I'm glad you checked in! I was able to reach the engineer who was 
assigned to be working on this on my team. On October 27th, he said he 
would be able to look at it by next week.


Cheers,
Nadine, AdWords API Team

On Wednesday, November 1, 2017 at 9:34:08 AM UTC-4, Oksana Sulyma wrote:

Hi Nadine! It's now more then 2 weeks since I asked you about
progress with this issue last time. Do you have any news on this?
Thank you!!!
Oksana

On Wednesday, October 11, 2017 at 2:04:26 AM UTC+3, Nadine
Sundquist (AdWords API Team) wrote:

Hello Oksana,

In case you missed my private message, we don't have a
solution for this, yet. I'll see if I can get someone else to
look at it on my team.

Best,
Nadine, AdWords API Team

On Tuesday, October 10, 2017 at 10:28:39 AM UTC-4, Oksana
Sulyma wrote:

Hi guys,
Any progress on this issue? Any idea will be helpful.
Thanks!
Oksana

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-11-01 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum

Hello Oksana,

I'm glad you checked in! I was able to reach the engineer who was assigned 
to be working on this on my team. On October 27th, he said he would be able 
to look at it by next week.

Cheers,
Nadine, AdWords API Team

On Wednesday, November 1, 2017 at 9:34:08 AM UTC-4, Oksana Sulyma wrote:
>
> Hi Nadine! It's now more then 2 weeks since I asked you about progress 
> with this issue last time. Do you have any news on this? Thank you!!!
> Oksana
>
> On Wednesday, October 11, 2017 at 2:04:26 AM UTC+3, Nadine Sundquist 
> (AdWords API Team) wrote:
>>
>> Hello Oksana,
>>
>> In case you missed my private message, we don't have a solution for this, 
>> yet. I'll see if I can get someone else to look at it on my team.
>>
>> Best,
>> Nadine, AdWords API Team
>>
>> On Tuesday, October 10, 2017 at 10:28:39 AM UTC-4, Oksana Sulyma wrote:
>>>
>>> Hi guys,
>>> Any progress on this issue? Any idea will be helpful.
>>> Thanks!
>>> Oksana
>>>
>>>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-11-01 Thread Oksana Sulyma

Hi Nadine! It's now more then 2 weeks since I asked you about progress with 
this issue last time. Do you have any news on this? Thank you!!!
Oksana

On Wednesday, October 11, 2017 at 2:04:26 AM UTC+3, Nadine Sundquist 
(AdWords API Team) wrote:
>
> Hello Oksana,
>
> In case you missed my private message, we don't have a solution for this, 
> yet. I'll see if I can get someone else to look at it on my team.
>
> Best,
> Nadine, AdWords API Team
>
> On Tuesday, October 10, 2017 at 10:28:39 AM UTC-4, Oksana Sulyma wrote:
>>
>> Hi guys,
>> Any progress on this issue? Any idea will be helpful.
>> Thanks!
>> Oksana
>>
>>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-10-10 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum

Hello Oksana,

In case you missed my private message, we don't have a solution for this, 
yet. I'll see if I can get someone else to look at it on my team.

Best,
Nadine, AdWords API Team

On Tuesday, October 10, 2017 at 10:28:39 AM UTC-4, Oksana Sulyma wrote:
>
> Hi guys,
> Any progress on this issue? Any idea will be helpful.
> Thanks!
> Oksana
>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-10-10 Thread Oksana Sulyma

Hi guys,
Any progress on this issue? Any idea will be helpful.
Thanks!
Oksana

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-10-02 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum

Hello Oksana,

This really is a tough one to figure out. I'm working on pulling in some 
more people to try to help on this. Thank you for bumping the thread; it 
helps me explain the priority of this.

Best,
Nadine, AdWords API Team

On Monday, October 2, 2017 at 5:54:53 AM UTC-4, Oksana Sulyma wrote:
>
> Hi guys,
> Any news on this? We really need any ideas on how to get this working as 
> clients get anxious. Thanks you for any help!
>
> On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:
>>
>> Hi guys,
>> I'm requesting 
>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
>> getting the next error:
>>
>> soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>>  
>> @ 
>> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>>
>>
>> curl_info is next:
>> ( [url] => 
>> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
>> [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
>> => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
>> [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
>> 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
>> [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
>> [speed_upload] => 4 [download_content_length] => -1 [upload_content_length] 
>> => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
>> [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
>> [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )
>>
>> my xml looks next:
>> http://schemas.xmlsoap.org/soap/envelope/; xmlns:v20="
>> https://adwords.google.com/api/adwords/mcm/v201702; xmlns:v201="
>> https://adwords.google.com/api/adwords/cm/v201702;>
>>
>>   
>>  mytoken
>>  myagent
>>   
>>
>>
>>   
>>
>> 
>>
>> This code works for lots of different Adwords accounts, getting SOAP 
>> error just for one - can send details on it.
>>
>> Repeating the request doesn't help. Really need any input which can help 
>> to troubleshoot. Thanks!  
>>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-10-02 Thread Oksana Sulyma

Hi guys,
Any news on this? We really need any ideas on how to get this working as 
clients get anxious. Thanks you for any help!

On Tuesday, September 12, 2017 at 5:52:28 PM UTC+3, Oksana Sulyma wrote:
>
> Hi guys,
> I'm requesting 
> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
> getting the next error:
>
> soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
>  
> @ 
> com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR
>
>
> curl_info is next:
> ( [url] => 
> https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
> [content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
> => 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
> [redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
> 0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
> [size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
> [speed_upload] => 4 [download_content_length] => -1 [upload_content_length] 
> => 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
> [redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
> [primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )
>
> my xml looks next:
> http://schemas.xmlsoap.org/soap/envelope/; 
> xmlns:v20="https://adwords.google.com/api/adwords/mcm/v201702; 
> xmlns:v201="https://adwords.google.com/api/adwords/cm/v201702;>
>
>   
>  mytoken
>  myagent
>   
>
>
>   
>
> 
>
> This code works for lots of different Adwords accounts, getting SOAP error 
> just for one - can send details on it.
>
> Repeating the request doesn't help. Really need any input which can help 
> to troubleshoot. Thanks!  
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-09-22 Thread Oksana


Thanks Nadine!

On 22.09.17 00:56, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
Forum wrote:

Hello Oksana,

I accidentally set my net a little too wide when checking what's 
associated with that email. It's associated with only a few AdWords 
accounts as you pointed out, and it's associated with a lot of other 
non-AdWords accounts. That's where the confusion came in. You pointing 
that out has helped me narrow it down a bit. I'm working with one of 
my teammates to figure out who has an expertise in this area. This one 
is tough to figure out, so I'll get back to you as soon as we've 
gotten further in tracking this down.


Cheers,
Nadine, AdWords API Team

On Thursday, September 21, 2017 at 2:11:17 PM UTC-4, Oksana Sulyma wrote:

Hi guys!


You write on my problem:

" That email is associated with over 200 AdWords accounts.
Usually, the max that we see is 5 AdWords accounts. I traced down
the error on our end, and and it looks like it's timing out as
it's trying to retrieve all the accounts associated with that
email address."


Client had a clarification question:

"By accounts—can you confirm that it not child accounts being
referenced? Google only allows 5 accounts under an email and I
have like 3 total. I do have a lot of child accounts but the
problem never occurred until recently and I have added anything
that new. Let me know and I can try and troubleshoot."



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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-09-21 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum

Hello Oksana,

I accidentally set my net a little too wide when checking what's associated 
with that email. It's associated with only a few AdWords accounts as you 
pointed out, and it's associated with a lot of other non-AdWords accounts. 
That's where the confusion came in. You pointing that out has helped me 
narrow it down a bit. I'm working with one of my teammates to figure out 
who has an expertise in this area. This one is tough to figure out, so I'll 
get back to you as soon as we've gotten further in tracking this down.

Cheers,
Nadine, AdWords API Team

On Thursday, September 21, 2017 at 2:11:17 PM UTC-4, Oksana Sulyma wrote:
>
> Hi guys!
>
>
> You write on my problem:
>
> " That email is associated with over 200 AdWords accounts. Usually, the 
> max that we see is 5 AdWords accounts. I traced down the error on our end, 
> and and it looks like it's timing out as it's trying to retrieve all the 
> accounts associated with that email address." 
>
>
> Client had a clarification question:
>
> "By accounts—can you confirm that it not child accounts being referenced? 
> Google only allows 5 accounts under an email and I have like 3 total. I do 
> have a lot of child accounts but the problem never occurred until recently 
> and I have added anything that new. Let me know and I can try and 
> troubleshoot."
>
>
>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-09-21 Thread Oksana Sulyma



Hi guys!


You write on my problem:

" That email is associated with over 200 AdWords accounts. Usually, the max 
that we see is 5 AdWords accounts. I traced down the error on our end, and 
and it looks like it's timing out as it's trying to retrieve all the 
accounts associated with that email address." 


Client had a clarification question:

"By accounts—can you confirm that it not child accounts being referenced? 
Google only allows 5 accounts under an email and I have like 3 total. I do 
have a lot of child accounts but the problem never occurred until recently 
and I have added anything that new. Let me know and I can try and 
troubleshoot."



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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-09-20 Thread Oksana


Thanks Nadine! I'll let customer know these options.

On 19.09.17 23:22, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
Forum wrote:

Hello Oksana,

Using the current credentials that you're using, I don't know of a way 
of doing that. We're still trying to figure how things got in this 
state. You do have a few possible workarounds:


  * *Option 1:* The email you sent us earlier is associated with a lot
of accounts. If you don't need that email associated with so many
accounts, then try removing it from those accounts. Then there
will be fewer accounts coming back. In this Help Center article
, there are
instructions on how to remove emails from an account.
  * *Option 2:* Using another email that has access to the accounts
you care about, generate another set of credentials. Then, use
those credentials to make calls.

Best,
Nadine, AdWords API Team

On Tuesday, September 19, 2017 at 6:32:31 AM UTC-4, Oksana Sulyma wrote:

Hi Nadine,

Thanks for the reply. The problem is we use CustomerService
getCustomers to get the list of customer IDs. And we get
UNEXPECTED_INTERNAL_API_ERROR on this stage. Is there any other
automatic way to know customer IDs?

Thanks!

Oksana


On 19.09.17 01:40, 'Nadine Sundquist (AdWords API Team)' via
AdWords API Forum wrote:

Hi Oksana,

Thanks for bumping this thread. We're still looking into this.
Have you had a chance to try out the solution of putting the
client customer ID in the header to limit the number of users
coming back as explained in this blog post

?
I'm hoping that will at least be a workaround while we get to the
bottom of this.

Thanks,
Nadine, AdWords API Team

On Monday, September 18, 2017 at 6:39:56 AM UTC-4, Oksana Sulyma
wrote:

Any news on this? Thanks!

On Wednesday, September 13, 2017 at 3:10:20 PM UTC+3, Oksana
Sulyma wrote:

Sent details in private message. Thanks!

On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3,
Shwetha Vastrad (AdWords API Team) wrote:

Hi,

Could you provide the email address which was used to
authorize the request along with the complete SOAP
request and response logs? Please use *Reply
privately to author* when responding.

Thanks,
Shwetha, AdWords API Team.

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-09-19 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum

Hello Oksana,

Using the current credentials that you're using, I don't know of a way of 
doing that. We're still trying to figure how things got in this state. You 
do have a few possible workarounds:

   - *Option 1:* The email you sent us earlier is associated with a lot of 
   accounts. If you don't need that email associated with so many accounts, 
   then try removing it from those accounts. Then there will be fewer accounts 
   coming back. In this Help Center article 
   , there are 
   instructions on how to remove emails from an account.
   - *Option 2:* Using another email that has access to the accounts you 
   care about, generate another set of credentials. Then, use those 
   credentials to make calls.

Best,
Nadine, AdWords API Team

On Tuesday, September 19, 2017 at 6:32:31 AM UTC-4, Oksana Sulyma wrote:
>
> Hi Nadine,
>
> Thanks for the reply. The problem is we use CustomerService getCustomers 
> to get the list of customer IDs. And we get UNEXPECTED_INTERNAL_API_ERROR 
> on this stage. Is there any other automatic way to know customer IDs? 
>
> Thanks!
>
> Oksana
>
> On 19.09.17 01:40, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
> Forum wrote:
>
> Hi Oksana, 
>
> Thanks for bumping this thread. We're still looking into this. Have you 
> had a chance to try out the solution of putting the client customer ID in 
> the header to limit the number of users coming back as explained in this 
> blog post 
> ?
>  
> I'm hoping that will at least be a workaround while we get to the bottom of 
> this.
>
> Thanks,
> Nadine, AdWords API Team
>
> On Monday, September 18, 2017 at 6:39:56 AM UTC-4, Oksana Sulyma wrote: 
>>
>> Any news on this? Thanks!
>>
>> On Wednesday, September 13, 2017 at 3:10:20 PM UTC+3, Oksana Sulyma 
>> wrote: 
>>>
>>> Sent details in private message. Thanks!
>>>
>>> On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha Vastrad 
>>> (AdWords API Team) wrote: 

 Hi, 

 Could you provide the email address which was used to authorize the 
 request along with the complete SOAP request and response logs? Please use 
 *Reply 
 privately to author* when responding. 

 Thanks,
 Shwetha, AdWords API Team.

>>> -- 
> -- 
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> https://plus.google.com/+GoogleAdsDevelopers/posts
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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-09-19 Thread Oksana


Hi Nadine,

Thanks for the reply. The problem is we use CustomerService getCustomers 
to get the list of customer IDs. And we get 
UNEXPECTED_INTERNAL_API_ERROR on this stage. Is there any other 
automatic way to know customer IDs?


Thanks!

Oksana


On 19.09.17 01:40, 'Nadine Sundquist (AdWords API Team)' via AdWords API 
Forum wrote:

Hi Oksana,

Thanks for bumping this thread. We're still looking into this. Have 
you had a chance to try out the solution of putting the client 
customer ID in the header to limit the number of users coming back as 
explained in this blog post 
? 
I'm hoping that will at least be a workaround while we get to the 
bottom of this.


Thanks,
Nadine, AdWords API Team

On Monday, September 18, 2017 at 6:39:56 AM UTC-4, Oksana Sulyma wrote:

Any news on this? Thanks!

On Wednesday, September 13, 2017 at 3:10:20 PM UTC+3, Oksana
Sulyma wrote:

Sent details in private message. Thanks!

On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha
Vastrad (AdWords API Team) wrote:

Hi,

Could you provide the email address which was used to
authorize the request along with the complete SOAP request
and response logs? Please use *Reply privately to
author* when responding.

Thanks,
Shwetha, AdWords API Team.

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-09-18 Thread 'Nadine Sundquist (AdWords API Team)' via AdWords API Forum

Hi Oksana,

Thanks for bumping this thread. We're still looking into this. Have you had 
a chance to try out the solution of putting the client customer ID in the 
header to limit the number of users coming back as explained in this blog 
post 
?
 
I'm hoping that will at least be a workaround while we get to the bottom of 
this.

Thanks,
Nadine, AdWords API Team

On Monday, September 18, 2017 at 6:39:56 AM UTC-4, Oksana Sulyma wrote:
>
> Any news on this? Thanks!
>
> On Wednesday, September 13, 2017 at 3:10:20 PM UTC+3, Oksana Sulyma wrote:
>>
>> Sent details in private message. Thanks!
>>
>> On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha Vastrad 
>> (AdWords API Team) wrote:
>>>
>>> Hi,
>>>
>>> Could you provide the email address which was used to authorize the 
>>> request along with the complete SOAP request and response logs? Please use 
>>> *Reply 
>>> privately to author* when responding. 
>>>
>>> Thanks,
>>> Shwetha, AdWords API Team.
>>>
>>

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https://plus.google.com/+GoogleAdsDevelopers/posts
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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-09-18 Thread Oksana Sulyma

Any news on this? Thanks!

On Wednesday, September 13, 2017 at 3:10:20 PM UTC+3, Oksana Sulyma wrote:
>
> Sent details in private message. Thanks!
>
> On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha Vastrad 
> (AdWords API Team) wrote:
>>
>> Hi,
>>
>> Could you provide the email address which was used to authorize the 
>> request along with the complete SOAP request and response logs? Please use 
>> *Reply 
>> privately to author* when responding. 
>>
>> Thanks,
>> Shwetha, AdWords API Team.
>>
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-09-13 Thread Oksana Sulyma

Sent details in private message. Thanks!

On Tuesday, September 12, 2017 at 8:06:47 PM UTC+3, Shwetha Vastrad 
(AdWords API Team) wrote:
>
> Hi,
>
> Could you provide the email address which was used to authorize the 
> request along with the complete SOAP request and response logs? Please use 
> *Reply 
> privately to author* when responding. 
>
> Thanks,
> Shwetha, AdWords API Team.
>

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-09-12 Thread 'Shwetha Vastrad (AdWords API Team)' via AdWords API Forum

Hi,

Could you provide the email address which was used to authorize the request 
along with the complete SOAP request and response logs? Please use *Reply 
privately to author* when responding. 

Thanks,
Shwetha, AdWords API Team.

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UNEXPECTED_INTERNAL_API_ERROR with getCustomers

2017-09-12 Thread Oksana Sulyma

Hi guys,
I'm requesting 
https://adwords.google.com/api/adwords/mcm/v201702/CustomerService and 
getting the next error:

soap:ServerInternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroInternalApiError.UNEXPECTED_INTERNAL_API_ERROR
 
@ 
com.google.ads.api.services.common.error.InternalApiError.(InternalApiErroApiExceptionInternalApiError.UNEXPECTED_INTERNAL_API_ERRORInternalApiErrorUNEXPECTED_INTERNAL_API_ERROR


curl_info is next:
( [url] => 
https://adwords.google.com/api/adwords/mcm/v201702/CustomerService 
[content_type] => text/xml; charset=UTF-8 [http_code] => 500 [header_size] 
=> 420 [request_size] => 858 [filetime] => -1 [ssl_verify_result] => 0 
[redirect_count] => 0 [total_time] => 121.246653 [namelookup_time] => 
0.004202 [connect_time] => 0.287567 [pretransfer_time] => 0.87369 
[size_upload] => 536 [size_download] => 1103 [speed_download] => 9 
[speed_upload] => 4 [download_content_length] => -1 [upload_content_length] 
=> 536 [starttransfer_time] => 121.246455 [redirect_time] => 0 
[redirect_url] => [primary_ip] => 173.194.222.100 [certinfo] => Array ( ) 
[primary_port] => 443 [local_ip] => 10.99.99.22 [local_port] => 37912 )

my xml looks next:
http://schemas.xmlsoap.org/soap/envelope/; 
xmlns:v20="https://adwords.google.com/api/adwords/mcm/v201702; 
xmlns:v201="https://adwords.google.com/api/adwords/cm/v201702;>
   
  
 mytoken
 myagent
  
   
   
  
   


This code works for lots of different Adwords accounts, getting SOAP error 
just for one - can send details on it.

Repeating the request doesn't help. Really need any input which can help to 
troubleshoot. Thanks!  

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Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

Re: UNEXPECTED_INTERNAL_API_ERROR with getCustomers

UNEXPECTED_INTERNAL_API_ERROR with getCustomers

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