Re: [AFMUG] Yo yo

2023-04-10 Thread Trey Scarborough

Great thanks Chuck I looked it up now I have to have one

On 4/10/2023 5:28 PM, Chuck McCown via AF wrote:

I just bought a capacitive discharge stud welder.
On a back panel, you can put any size stud you want anywhere you want.
Should have done this years ago.  No drilling.
Just zap and secure whatever it is you are putting on the panel.
*From:* Jaime Solorza
*Sent:* Monday, April 10, 2023 4:07 PM
*To:* AnimalFarm Microwave Users Group
*Subject:* Re: [AFMUG] Yo yo
Busy...we check alignment before we continue..
On Mon, Apr 3, 2023, 5:44 PM CBB - Jay Fuller 
 wrote:


Y'all out there ?  Awful quiet
- Reply message -
From: "TJ Trout" 
To: "AnimalFarm Microwave Users Group" 
Subject: [AFMUG] FS: EZ RJ45s  Crimpers
Date: Fri, Mar 31, 2023 10:00 AM
I ordered a ton of connectors and crimpers during the shortage and
I'm a bit overstocked now but luckily we got a volume discount if
anyone needs any. We have used tens of thousands in our network
and sold many more.
Passthru/EZ, 50 micron gold with ground wire lug. The crimpers are
really nice!
1000 utp cat5e ez $300
1000 ftp cat5e ez esd $400
1000 ftp cat6 ez esd staggered conductor $500
Every 1,000 ordered includes 3 crimpers and 21 blades
Free shipping if you pay via Zelle to t...@voltbb.com or +$25 for
PayPal to t...@pcguys.us
Include your shipping information in the payment memo
-TJ
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Re: [AFMUG] Yo yo

2023-04-10 Thread Chuck McCown via AF
I just bought a capacitive discharge stud welder.
On a back panel, you can put any size stud you want anywhere you want.
Should have done this years ago.  No drilling.  
Just zap and secure whatever it is you are putting on the panel.  



From: Jaime Solorza 
Sent: Monday, April 10, 2023 4:07 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Yo yo

Busy...we check alignment before we continue..

On Mon, Apr 3, 2023, 5:44 PM CBB - Jay Fuller  wrote:


  Y'all out there ?  Awful quiet

  - Reply message -
  From: "TJ Trout" 
  To: "AnimalFarm Microwave Users Group" 
  Subject: [AFMUG] FS: EZ RJ45s  Crimpers
  Date: Fri, Mar 31, 2023 10:00 AM

  I ordered a ton of connectors and crimpers during the shortage and I'm a bit 
overstocked now but luckily we got a volume discount if anyone needs any. We 
have used tens of thousands in our network and sold many more.  

  Passthru/EZ, 50 micron gold with ground wire lug. The crimpers are really 
nice!

  1000 utp cat5e ez $300
  1000 ftp cat5e ez esd $400
  1000 ftp cat6 ez esd staggered conductor $500
  Every 1,000 ordered includes 3 crimpers and 21 blades

  Free shipping if you pay via Zelle to t...@voltbb.com or +$25 for PayPal to 
t...@pcguys.us 
  Include your shipping information in the payment memo


  -TJ

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Re: [AFMUG] Short Term Employee

2023-04-10 Thread Chuck McCown via AF
I don’t think so.  I adhere to the “see it, do it, teach it” method of 
learning.  
At the “do it “ phase you gotta cut them loose and expect a bit of failure.  
As long as they don’t repeat the screw up I don’t get worked up about it.  
From: CBB - Jay Fuller 
Sent: Monday, April 10, 2023 4:03 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Short Term Employee


Once you delegate then follow up to see if / how they have completed the 
project is that micromanaging?  It's a sinking feeling if you learn they didn't 
do something you asked them to do.  "I forgot" isn't the best answer.. ...

- Reply message -
From: "Chuck McCown via AF" 
To: "AnimalFarm Microwave Users Group" 
Cc: 
Subject: [AFMUG] Short Term Employee
Date: Mon, Apr 10, 2023 10:16 AM

It is always a fine line between training, course corrections and 
micro-managing.  I tend to over delegate and under train at times.  I don’t 
always notice the glazed over eyes when I think they got it.  Employees are 
sometimes very reluctant to tell you they don’t have it, don’t understand or 
need to go over something again.

I did have to teach a whole batch of youngsters how to sweep a couple of years 
ago.  We were microtrenching in a city street and they needed to sweep up the 
street.  Big push brooms, and that is what they did, the pushed them.  Of 
course leaving a trail of crap behind them.  I literally had a broom lesson 
with five (allegedly) adult men in the residential streets of Salt Lake City...

From: Steve Jones 
Sent: Monday, April 10, 2023 7:53 AM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Short Term Employee

Im new to owning a company and really struggling with being the boss boss. One 
of the big things im struggling with is identifying where i am micromanaging. 
Im not saying you are micromanaging and Im not saying he was doing a good job, 
but I do find that because of my situation at my full time job where i was the 
only guy so everything was designed around things being done with only two 
hands that its hard to let go of any detail on any process. At that job ive 
been stepping back and allowing them to build their own processes, not at all 
the way i would do it, in the end the outcome is success some of the times (the 
bosses kid is replacing me, so access to better tools and materials is helping 
that along). In my boss man role I am catching myself micromanaging, telling a 
guy how to hold a shovel when hes already dug a five foot hole faster than me. 

The point is, make sure he is definitely fucking up, and not assuming hes 
fucking up just because of a different process than you would use. Talking more 
than working, make sure he was not just talking more than you and working less 
than you, hes not the owner and doesnt have to, his skin in the game resets 
every payday.

I really doubt your the asshole here, but you are an aging nerd, and we nerds 
tend to become fickle with years.

He is calling OSHA, but that shouldnt be a concern, you just hit the osha guy 
with a pipe and put him in the dumpster, landfills are full of OSHA inspectors. 
But really, im coming to find out OSHA compliance isnt the beast it is 
presented as, just dont let him see your triple stacked boxes falling over

The “I guess I am going to have to ignore my own exceptionalism to be able work 
here” was enough to fire him. Thats a poison apple statement, even if its 
accurate, that guy would have poisoned your workforce dynamic if he would say 
something like that to the boss, he definitely would design mutiny amongst 
labor.  FYI, he cant call OSHA if hes in the landfill with the OSHA guys.

On Sat, Apr 8, 2023 at 2:48 PM Chuck McCown via AF  wrote:

  I hired a guy to be a production manager over our grout mixing machine 
product.  
  He came with a pedigree of doing this at other places.  I didn’t check him 
out, just trusted the resume.

  He did have interesting ideas but soon it became evident:
  He liked to sit and talk –alot.
  He did not want to start helping cleaning up the bill of materials (primary 
job responsibility). (did absolutely nothing along those lines) 

  He wanted us to farm things out to his buddies (like have fastenal kit the 
nuts and bolts, have this other company make your sheet metal for you).

  OK, was trying to absorb ideas and suggestions.  After all he was over 
building all the production equipment at the local Purple Mattress factory (or 
so he said).

  I expected him to help task employees in his department, but soon when asked 
where they were and what were they doing, he had no idea.  
  I gave them a task to modify a mounting fixture by cutting it and inserting 
10” of steel tubing.  Rather than have them do what I asked, he took new steel 
and made one from scratch.
  So he wasted the steel, his time and he used too thin of material.  Took two 
hours.  

  I told him you could make the modification in 10 minutes, he argued that 
point.  
  So I took a stand, cut it, 

Re: [AFMUG] Yo yo

2023-04-10 Thread Jaime Solorza
I love the count...

On Mon, Apr 3, 2023, 9:39 PM Chuck McCown via AF  wrote:

> The white house is having me suppress content
>
>
>
> *From:* TJ Trout
> *Sent:* Monday, April 3, 2023 7:12 PM
> *To:* AnimalFarm Microwave Users Group
> *Subject:* Re: [AFMUG] Yo yo
>
> I was actually thinking this message got scrubbed from the list for having
> a pic attached, looks like it actually made it! I'm alive-ish =) we are
> having 50mph winds here in California, just had a tree fall on 7.2kv lines
> by my house, made such a horrid noise I thought my AC compressor was
> exploding!
>
> On Mon, Apr 3, 2023 at 4:43 PM CBB - Jay Fuller 
> wrote:
>
>>
>> Y'all out there ?  Awful quiet
>>
>> - Reply message -
>> From: "TJ Trout" 
>> To: "AnimalFarm Microwave Users Group" 
>> Subject: [AFMUG] FS: EZ RJ45s  Crimpers
>> Date: Fri, Mar 31, 2023 10:00 AM
>>
>> I ordered a ton of connectors and crimpers during the shortage and I'm a
>> bit overstocked now but luckily we got a volume discount if anyone needs
>> any. We have used tens of thousands in our network and sold many more.
>>
>> Passthru/EZ, 50 micron gold with ground wire lug. The crimpers are really
>> nice!
>>
>> 1000 utp cat5e ez $300
>> 1000 ftp cat5e ez esd $400
>> 1000 ftp cat6 ez esd staggered conductor $500
>> Every 1,000 ordered includes 3 crimpers and 21 blades
>>
>> Free shipping if you pay via Zelle to t...@voltbb.com or +$25 for PayPal
>> to t...@pcguys.us
>> Include your shipping information in the payment memo
>>
>> -TJ
>>
>> --
>> AF mailing list
>> AF@af.afmug.com
>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>
>
>
> --
> Thank you,
>
> TJ Trout
> Volt Broadband
> 209.480.3122 Cell
>
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> --
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> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
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Re: [AFMUG] Short Term Employee

2023-04-10 Thread CBB - Jay Fuller
Once you delegate then follow up to see if / how they have completed the 
project is that micromanaging?  It's a sinking feeling if you learn they didn't 
do something you asked them to do.  "I forgot" isn't the best answer.. ...

- Reply message -
From: "Chuck McCown via AF" 
To: "AnimalFarm Microwave Users Group" 
Cc: 
Subject: [AFMUG] Short Term Employee
Date: Mon, Apr 10, 2023 10:16 AM

It is always a fine line between training, course corrections and 
micro-managing.  I tend to over delegate and under train at times.  I 
don’t always notice the glazed over eyes when I think they got it.  
Employees are sometimes very reluctant to tell you they don’t have it, don’t 
understand or need to go over something again.

I did have to teach a whole batch of youngsters how to sweep a couple of 
years ago.  We were microtrenching in a city street and they needed to 
sweep up the street.  Big push brooms, and that is what they did, the 
pushed them.  Of course leaving a trail of crap behind them.  I 
literally had a broom lesson with five (allegedly) adult men in the residential 
streets of Salt Lake City...




From: Steve Jones 
Sent: Monday, April 10, 2023 7:53 AM
To: AnimalFarm Microwave Users Group 

Subject: Re: [AFMUG] Short Term Employee


Im new to owning a company and really struggling with being the 
boss boss. One of the big things im struggling with is identifying where i am 
micromanaging. Im not saying you are micromanaging and Im not saying he was 
doing a good job, but I do find that because of my situation at my full time 
job 
where i was the only guy so everything was designed around things being done 
with only two hands that its hard to let go of any detail on any process. At 
that job ive been stepping back and allowing them to build their own processes, 
not at all the way i would do it, in the end the outcome is success some of the 
times (the bosses kid is replacing me, so access to better tools and materials 
is helping that along). In my boss man role I am catching myself micromanaging, 
telling a guy how to hold a shovel when hes already dug a five foot hole faster 
than me. 

The point is, make sure he is definitely fucking up, and not assuming hes 
fucking up just because of a different process than you would use. Talking more 
than working, make sure he was not just talking more than you and working less 
than you, hes not the owner and doesnt have to, his skin in the game resets 
every payday.

I really doubt your the asshole here, but you are an aging nerd, and we 
nerds tend to become fickle with years.

He is calling OSHA, but that shouldnt be a concern, you just hit the osha 
guy with a pipe and put him in the dumpster, landfills are full of OSHA 
inspectors. But really, im coming to find out OSHA compliance isnt the beast it 
is presented as, just dont let him see your triple stacked boxes falling
over

The “I 
guess I am going to have to ignore my own exceptionalism to be able work here” 
was enough to fire him. Thats a poison apple statement, even if its accurate, 
that guy would have poisoned your workforce dynamic if he would say something 
like that to the boss, he definitely would design mutiny amongst labor.  
FYI, he cant call OSHA if hes in the landfill with the OSHA 
guys.


On Sat, Apr 8, 2023 at 2:48 PM Chuck McCown via AF 
 wrote:




I hired a guy to be a production manager over our grout mixing machine 
product.  
He came with a pedigree of doing this at other places.  I didn’t 
check him out, just trusted the resume.

He did have interesting ideas but soon it became evident:
He liked to sit and talk –alot.
He did not want to start helping cleaning up the bill of materials 
(primary job responsibility). (did absolutely nothing along those lines) 


He wanted us to farm things out to his buddies (like have fastenal kit 
the nuts and bolts, have this other company make your sheet metal for 
you).

OK, was trying to absorb ideas and suggestions.  After all he was 
over building all the production equipment at the local Purple Mattress 
factory (or so he said).

I expected him to help task employees in his department, but soon when 
asked where they were and what were they doing, he had no idea.  
I gave them a task to modify a mounting fixture by cutting it and
inserting 10” of steel tubing.  Rather than have them do what I asked, he 
took new steel and made one from scratch.
So he wasted the steel, his time and he used too thin of material.  
Took two hours.  

I told him you could make the modification in 10 minutes, he argued that 
point.  
So I took a stand, cut it, extended it, using a stopwatch.  3 
minutes 43 seconds

When I complained about it, he said that my fixtures were too weak and 
they were going to kill someone.  I demoed one with about 10X load not 
failing.  
Then he started complaining about other things, deflecting that he did 
not do what I asked and did something else wasteful and substandard.  

Interspersed with my request was 

Re: [AFMUG] Ticketing systems

2023-04-10 Thread D. Bernardi



We use RT here.  Paid a guy to customize it for us.  Let me know if 
you have specific questions and I'll try to get answers.



At 09:36 AM 4/10/2023, Adam Moffett wrote:

Content-Language: en-US
Content-Type: multipart/alternative;

boundary="_000_SN7PR05MB9307BDD3083F3CAF4D9B0B95A3959SN7PR05MB9307namp_"

At a glance it looks like Request Tracker is free if self hosted and 
you pay for cloud hosting with support.  Is that the case?


Get Outlook for iOS

--
From: AF  on behalf of CBB - Jay Fuller 


Sent: Sunday, April 9, 2023 3:29:24 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Ticketing systems


Seems like at one point everything was rt / request tracker.  That 
not around anymore ?


- Reply message -
From: "Chuck McCown via AF" 
To: "AnimalFarm Microwave Users Group" 
Cc: 
Subject: [AFMUG] Ticketing systems
Date: Sun, Apr 9, 2023 10:22 AM

What are these tickets of which you speak

Ohhh yes, I have dim memories of "the time before fiber" when things 
would stop working correctly leading to unhappy customers.


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Re: [AFMUG] Short Term Employee

2023-04-10 Thread Robert

Those are ok if they are done to OSHA standards...

On 4/10/23 7:27 AM, Bill Prince wrote:

...nor let him see the piles of bodies in the landfill.

bp


On 4/10/2023 6:53 AM, Steve Jones wrote:
He is calling OSHA, but that shouldnt be a concern, you just hit the 
osha guy with a pipe and put him in the dumpster, landfills are full 
of OSHA inspectors. But really, im coming to find out OSHA compliance 
isnt the beast it is presented as, just dont let him see your triple 
stacked boxes falling over





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Re: [AFMUG] Short Term Employee

2023-04-10 Thread Chuck McCown via AF
It is always a fine line between training, course corrections and 
micro-managing.  I tend to over delegate and under train at times.  I don’t 
always notice the glazed over eyes when I think they got it.  Employees are 
sometimes very reluctant to tell you they don’t have it, don’t understand or 
need to go over something again.

I did have to teach a whole batch of youngsters how to sweep a couple of years 
ago.  We were microtrenching in a city street and they needed to sweep up the 
street.  Big push brooms, and that is what they did, the pushed them.  Of 
course leaving a trail of crap behind them.  I literally had a broom lesson 
with five (allegedly) adult men in the residential streets of Salt Lake City...

From: Steve Jones 
Sent: Monday, April 10, 2023 7:53 AM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Short Term Employee

Im new to owning a company and really struggling with being the boss boss. One 
of the big things im struggling with is identifying where i am micromanaging. 
Im not saying you are micromanaging and Im not saying he was doing a good job, 
but I do find that because of my situation at my full time job where i was the 
only guy so everything was designed around things being done with only two 
hands that its hard to let go of any detail on any process. At that job ive 
been stepping back and allowing them to build their own processes, not at all 
the way i would do it, in the end the outcome is success some of the times (the 
bosses kid is replacing me, so access to better tools and materials is helping 
that along). In my boss man role I am catching myself micromanaging, telling a 
guy how to hold a shovel when hes already dug a five foot hole faster than me. 

The point is, make sure he is definitely fucking up, and not assuming hes 
fucking up just because of a different process than you would use. Talking more 
than working, make sure he was not just talking more than you and working less 
than you, hes not the owner and doesnt have to, his skin in the game resets 
every payday.

I really doubt your the asshole here, but you are an aging nerd, and we nerds 
tend to become fickle with years.

He is calling OSHA, but that shouldnt be a concern, you just hit the osha guy 
with a pipe and put him in the dumpster, landfills are full of OSHA inspectors. 
But really, im coming to find out OSHA compliance isnt the beast it is 
presented as, just dont let him see your triple stacked boxes falling over

The “I guess I am going to have to ignore my own exceptionalism to be able work 
here” was enough to fire him. Thats a poison apple statement, even if its 
accurate, that guy would have poisoned your workforce dynamic if he would say 
something like that to the boss, he definitely would design mutiny amongst 
labor.  FYI, he cant call OSHA if hes in the landfill with the OSHA guys.

On Sat, Apr 8, 2023 at 2:48 PM Chuck McCown via AF  wrote:

  I hired a guy to be a production manager over our grout mixing machine 
product.  
  He came with a pedigree of doing this at other places.  I didn’t check him 
out, just trusted the resume.

  He did have interesting ideas but soon it became evident:
  He liked to sit and talk –alot.
  He did not want to start helping cleaning up the bill of materials (primary 
job responsibility). (did absolutely nothing along those lines) 

  He wanted us to farm things out to his buddies (like have fastenal kit the 
nuts and bolts, have this other company make your sheet metal for you).

  OK, was trying to absorb ideas and suggestions.  After all he was over 
building all the production equipment at the local Purple Mattress factory (or 
so he said).

  I expected him to help task employees in his department, but soon when asked 
where they were and what were they doing, he had no idea.  
  I gave them a task to modify a mounting fixture by cutting it and inserting 
10” of steel tubing.  Rather than have them do what I asked, he took new steel 
and made one from scratch.
  So he wasted the steel, his time and he used too thin of material.  Took two 
hours.  

  I told him you could make the modification in 10 minutes, he argued that 
point.  
  So I took a stand, cut it, extended it, using a stopwatch.  3 minutes 43 
seconds

  When I complained about it, he said that my fixtures were too weak and they 
were going to kill someone.  I demoed one with about 10X load not failing.  
  Then he started complaining about other things, deflecting that he did not do 
what I asked and did something else wasteful and substandard.  
  Interspersed with my request was not clear and he didn’t understand what I 
wanted...

  He said my repair to a air compressor was unsafe.  
  He said he got arc flash in his eye from a distance of about 60 feet, etc 
etc.  Had to buy stuff to build safe welding stalls, etc etc.

  So I  made a casual comment to my son (who is taking over) yesterday: “you 
know, when a guy like this leaves a company whether fired or 

Re: [AFMUG] Short Term Employee

2023-04-10 Thread Bill Prince

...nor let him see the piles of bodies in the landfill.

bp


On 4/10/2023 6:53 AM, Steve Jones wrote:
He is calling OSHA, but that shouldnt be a concern, you just hit the 
osha guy with a pipe and put him in the dumpster, landfills are full 
of OSHA inspectors. But really, im coming to find out OSHA compliance 
isnt the beast it is presented as, just dont let him see your triple 
stacked boxes falling over


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Re: [AFMUG] Short Term Employee

2023-04-10 Thread Steve Jones
Im new to owning a company and really struggling with being the boss boss.
One of the big things im struggling with is identifying where i am
micromanaging. Im not saying you are micromanaging and Im not saying he was
doing a good job, but I do find that because of my situation at my full
time job where i was the only guy so everything was designed around things
being done with only two hands that its hard to let go of any detail on any
process. At that job ive been stepping back and allowing them to build
their own processes, not at all the way i would do it, in the end the
outcome is success some of the times (the bosses kid is replacing me, so
access to better tools and materials is helping that along). In my boss man
role I am catching myself micromanaging, telling a guy how to hold a shovel
when hes already dug a five foot hole faster than me.

The point is, make sure he is definitely fucking up, and not assuming hes
fucking up just because of a different process than you would use. Talking
more than working, make sure he was not just talking more than you and
working less than you, hes not the owner and doesnt have to, his skin in
the game resets every payday.

I really doubt your the asshole here, but you are an aging nerd, and we
nerds tend to become fickle with years.

He is calling OSHA, but that shouldnt be a concern, you just hit the osha
guy with a pipe and put him in the dumpster, landfills are full of OSHA
inspectors. But really, im coming to find out OSHA compliance isnt the
beast it is presented as, just dont let him see your triple stacked boxes
falling over

The “I guess I am going to have to ignore my own exceptionalism to be able
work here” was enough to fire him. Thats a poison apple statement, even if
its accurate, that guy would have poisoned your workforce dynamic if he
would say something like that to the boss, he definitely would design
mutiny amongst labor.  FYI, he cant call OSHA if hes in the landfill with
the OSHA guys.

On Sat, Apr 8, 2023 at 2:48 PM Chuck McCown via AF  wrote:

> I hired a guy to be a production manager over our grout mixing machine
> product.
> He came with a pedigree of doing this at other places.  I didn’t check him
> out, just trusted the resume.
>
> He did have interesting ideas but soon it became evident:
> He liked to sit and talk –alot.
> He did not want to start helping cleaning up the bill of materials
> (primary job responsibility). (did absolutely nothing along those lines)
>
> He wanted us to farm things out to his buddies (like have fastenal kit the
> nuts and bolts, have this other company make your sheet metal for you).
>
> OK, was trying to absorb ideas and suggestions.  After all he was over
> building all the production equipment at the local Purple Mattress factory
> (or so he said).
>
> I expected him to help task employees in his department, but soon when
> asked where they were and what were they doing, he had no idea.
> I gave them a task to modify a mounting fixture by cutting it and
> inserting 10” of steel tubing.  Rather than have them do what I asked, he
> took new steel and made one from scratch.
> So he wasted the steel, his time and he used too thin of material.  Took
> two hours.
>
> I told him you could make the modification in 10 minutes, he argued that
> point.
> So I took a stand, cut it, extended it, using a stopwatch.  3 minutes 43
> seconds
>
> When I complained about it, he said that my fixtures were too weak and
> they were going to kill someone.  I demoed one with about 10X load not
> failing.
> Then he started complaining about other things, deflecting that he did not
> do what I asked and did something else wasteful and substandard.
> Interspersed with my request was not clear and he didn’t understand what I
> wanted...
>
> He said my repair to a air compressor was unsafe.
> He said he got arc flash in his eye from a distance of about 60 feet, etc
> etc.  Had to buy stuff to build safe welding stalls, etc etc.
>
> So I  made a casual comment to my son (who is taking over) yesterday: “you
> know, when a guy like this leaves a company whether fired or not, they
> sometimes call OSHA just to cause problems”
> Then I actually listened to my own words and agreed with myself.
>
> Late in the day this problem employee said to me: “I guess I am going to
> have to ignore my own exceptionalism to be able work here”.
>
> That bugged me the longer I thought about it.  I fired him via email about
> an hour after he left...  Made it one full week and a couple days the prior
> week.
> He can bless someone else with his exceptionalism.
>
> AITA?
>
>
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Re: [AFMUG] Ticketing systems

2023-04-10 Thread Adam Moffett
At a glance it looks like Request Tracker is free if self hosted and you pay 
for cloud hosting with support.  Is that the case?

Get Outlook for iOS

From: AF  on behalf of CBB - Jay Fuller 

Sent: Sunday, April 9, 2023 3:29:24 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] Ticketing systems


Seems like at one point everything was rt / request tracker.  That not around 
anymore ?

- Reply message -
From: "Chuck McCown via AF" 
To: "AnimalFarm Microwave Users Group" 
Cc: 
Subject: [AFMUG] Ticketing systems
Date: Sun, Apr 9, 2023 10:22 AM

What are these tickets of which you speak

Ohhh yes, I have dim memories of “the time before fiber” when things would stop 
working correctly leading to unhappy customers.

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Re: [AFMUG] Ticketing systems

2023-04-10 Thread Adam Moffett
Tickets aren’t just for broken things you know.

Get Outlook for iOS

From: AF  on behalf of Chuck McCown via AF 

Sent: Sunday, April 9, 2023 11:22:20 AM
To: AnimalFarm Microwave Users Group 
Cc: ch...@go-mtc.com 
Subject: Re: [AFMUG] Ticketing systems

What are these tickets of which you speak

Ohhh yes, I have dim memories of “the time before fiber” when things would stop 
working correctly leading to unhappy customers.

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Re: [AFMUG] Ticketing systems

2023-04-10 Thread Steve Jones
we use an old version of kayako and its awesome, but dying on us and was
installed to a locked VM so when it dies it will be dead. It had great
mutliuser, ticket escalation, time tracking, and a buildable troubleshooter
with a customer face. I think its all online now and I havent really looked
at the current versions

just took a look, it appears to have gone bubblefluff https://kayako.com/

On Sun, Apr 9, 2023 at 8:45 AM Adam Moffett  wrote:

> What are current opinions on best ticketing systems?
>
> Seems like everything is expensive or terrible or both.
>
>
> Get Outlook for iOS 
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