Re: [AFMUG] OT: Voip Innovations Support
We’re in the same boat. Have the connection to VI but don’t really do much with them. Too many issues routing to rural areas (part of that national rural call termination issue) a few years back. They weren’t terribly interested in fixing it so we weren’t interested in routing traffic to them. We have CenturyLink, Thinq and Bandwidth. I like Thinq the best as they have some good controls on the carriers they use. They give you a lot of control on how your traffic routes. __ Charles Boening Network Manager 800-858-2399 | Office charl...@calore.net<mailto:charl...@calore.net> www.cot.net<http://www.cot.net/> | Find us on Facebook<https://www.facebook.com/pages/Cal-Ore/205066716227707> __ Cal-Ore | Local. Trusted. Professional. From: AF On Behalf Of Daniel White Sent: Thursday, February 20, 2020 10:20 AM To: AnimalFarm Microwave Users Group Subject: Re: [AFMUG] OT: Voip Innovations Support EXTERNAL EMAIL - Use caution when opening attachments, clicking links, or sharing sensitive information. The switch operators I work closely with have mostly abandoned VI. Outages/Issues seem to be increasing as well. We have a trunk through them but don't send much traffic. [photograph] Daniel White Co-Founder & Managing Director of Operations phone: +1 (702) 470-2770 direct: +1 (702) 470-2766 Nate Burke wrote on 2/19/20 09:18: Has anyone noticed a change with VI Support since Sangoma took over? Without any data to back it up, it fees like I'm sitting on hold longer before someone picks up. They can still always solve my problem when I get through to someone, But they all sound like they're sitting in the middle of a coffee shop, or in a train station, there is so much background noise, people yelling, music playing, etc. I'm on right now and it sounds like she's on an airplane, like there is rushing wind behind her. I still have no complaints about the quality of the service, it just seems like something with Live support has changed. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] OT: Voip Innovations Support
That DDOS attack was a total outage. If you watch their support you'll see frequent outages that affect their higher tier carriers for some reason. We only used their highest tier and found we were being moved to their lower tiers during those issues. They also didn't, at that time, have the ability to do SMS on their numbers so that is not a reliability issue. On Thu, Feb 20, 2020 at 1:22 PM Nate Burke wrote: > What issues have you been having? Since their DDOS problems a few years > ago, we have not had any service problems. > > On 2/20/2020 12:41 PM, Lewis Bergman wrote: > > We moved to Bandwitdh and Brightlink. Better pricing, less issues, better > support. VI's portal has some advantages but that isn't enough to make up > the difference. > > On Thu, Feb 20, 2020 at 12:20 PM Daniel White wrote: > >> The switch operators I work closely with have mostly abandoned VI. >> Outages/Issues seem to be increasing as well. >> >> We have a trunk through them but don't send much traffic. >> >> [image: photograph] >> Daniel White >> Co-Founder & Managing Director of Operations >> phone: +1 (702) 470-2770 >> direct: +1 (702) 470-2766 >> Nate Burke wrote on 2/19/20 09:18: >> >> Has anyone noticed a change with VI Support since Sangoma took over? >> Without any data to back it up, it fees like I'm sitting on hold longer >> before someone picks up. They can still always solve my problem when I get >> through to someone, But they all sound like they're sitting in the middle >> of a coffee shop, or in a train station, there is so much background noise, >> people yelling, music playing, etc. I'm on right now and it sounds like >> she's on an airplane, like there is rushing wind behind her. >> >> I still have no complaints about the quality of the service, it just >> seems like something with Live support has changed. >> >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > > -- > Lewis Bergman > 325-439-0533 Cell > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- Lewis Bergman 325-439-0533 Cell -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] OT: Voip Innovations Support
We moved to Bandwitdh and Brightlink. Better pricing, less issues, better support. VI's portal has some advantages but that isn't enough to make up the difference. On Thu, Feb 20, 2020 at 12:20 PM Daniel White wrote: > The switch operators I work closely with have mostly abandoned VI. > Outages/Issues seem to be increasing as well. > > We have a trunk through them but don't send much traffic. > > [image: photograph] > Daniel White > Co-Founder & Managing Director of Operations > phone: +1 (702) 470-2770 > direct: +1 (702) 470-2766 > Nate Burke wrote on 2/19/20 09:18: > > Has anyone noticed a change with VI Support since Sangoma took over? > Without any data to back it up, it fees like I'm sitting on hold longer > before someone picks up. They can still always solve my problem when I get > through to someone, But they all sound like they're sitting in the middle > of a coffee shop, or in a train station, there is so much background noise, > people yelling, music playing, etc. I'm on right now and it sounds like > she's on an airplane, like there is rushing wind behind her. > > I still have no complaints about the quality of the service, it just seems > like something with Live support has changed. > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- Lewis Bergman 325-439-0533 Cell -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] OT: Voip Innovations Support
The switch operators I work closely with have mostly abandoned VI. Outages/Issues seem to be increasing as well. We have a trunk through them but don't send much traffic. photograph Daniel White Co-Founder & Managing Director of Operations phone: +1 (702) 470-2770 direct:+1 (702) 470-2766 Nate Burke wrote on 2/19/20 09:18: Has anyone noticed a change with VI Support since Sangoma took over? Without any data to back it up, it fees like I'm sitting on hold longer before someone picks up. They can still always solve my problem when I get through to someone, But they all sound like they're sitting in the middle of a coffee shop, or in a train station, there is so much background noise, people yelling, music playing, etc. I'm on right now and it sounds like she's on an airplane, like there is rushing wind behind her. I still have no complaints about the quality of the service, it just seems like something with Live support has changed. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
