Re: [AFMUG] customer smarts are ALMOST where we want them
yah, we take that too. - Original Message - From: Brandon Yuchasz To: af@afmug.com Sent: Tuesday, February 09, 2016 11:50 AM Subject: Re: [AFMUG] customer smarts are ALMOST where we want them ACH Jay. Its made life so easy bank accounts don't change. Best regards, Brandon Yuchasz GogebicRange.net www.gogebicrange.net From: Af [mailto:af-boun...@afmug.com] On Behalf Of CBB - Jay Fuller Sent: Tuesday, February 09, 2016 11:43 AM To: af@afmug.com; memb...@wispa.org Subject: [AFMUG] customer smarts are ALMOST where we want them you know, if half the people who had to call the office in order to update their new fangled credit card with the new chip in it would just login to the portal and do it, we wouldn't have to take near as many calls. i understand for those who haven't logged into the portal for like two years whose cards have been on autopay and ignore the email telling them HOW to enter the information.but still. that is my rant for the day. please carry on with your regularly scheduled WISP business.
Re: [AFMUG] customer smarts are ALMOST where we want them
How about this one from a moment ago? >Customer called about slow speeds >Customer stated that everything started working fine as soon as I answered the phone >Asked the customer if we could trouble shoot she stated that she did not have time Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Feb 9, 2016 at 1:10 PM, CBB - Jay Fuller <par...@cyberbroadband.net> wrote: > > yah, we take that too. > > > - Original Message - > *From:* Brandon Yuchasz <li...@gogebicrange.net> > *To:* af@afmug.com > *Sent:* Tuesday, February 09, 2016 11:50 AM > *Subject:* Re: [AFMUG] customer smarts are ALMOST where we want them > > ACH Jay. Its made life so easy bank accounts don’t change. > > > > Best regards, > > Brandon Yuchasz > > GogebicRange.net > > www.gogebicrange.net > > > > *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *CBB - Jay Fuller > *Sent:* Tuesday, February 09, 2016 11:43 AM > *To:* af@afmug.com; memb...@wispa.org > *Subject:* [AFMUG] customer smarts are ALMOST where we want them > > > > > > > > you know, if half the people who had to call the office in order to update > their new fangled credit card with the new chip in it would just login to > the portal and do it, we wouldn't have to take near as many calls. i > understand for those who haven't logged into the portal for like two years > whose cards have been on autopay and ignore the email telling them HOW to > enter the information.but still. > > > > that is my rant for the day. > > > > please carry on with your regularly scheduled WISP business. > > > > > >
Re: [AFMUG] customer smarts are ALMOST where we want them
She better just keep you on the phone so it stays fast.
On 2/9/2016 1:14 PM, Josh Luthman wrote:
How about this one from a moment ago?
>Customer called about slow speeds
>Customer stated that everything started working fine as soon as I answered the
phone
>Asked the customer if we could trouble shoot she stated that she did not have
time
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Tue, Feb 9, 2016 at 1:10 PM, CBB - Jay Fuller
<par...@cyberbroadband.net <mailto:par...@cyberbroadband.net>> wrote:
yah, we take that too.
- Original Message -
*From:* Brandon Yuchasz <mailto:li...@gogebicrange.net>
*To:* af@afmug.com <mailto:af@afmug.com>
*Sent:* Tuesday, February 09, 2016 11:50 AM
*Subject:* Re: [AFMUG] customer smarts are ALMOST where we
want them
ACH Jay. Its made life so easy bank accounts don’t change.
Best regards,
Brandon Yuchasz
GogebicRange.net
www.gogebicrange.net <http://www.gogebicrange.net>
*From:*Af [mailto:af-boun...@afmug.com
<mailto:af-boun...@afmug.com>] *On Behalf Of *CBB - Jay Fuller
*Sent:* Tuesday, February 09, 2016 11:43 AM
*To:* af@afmug.com <mailto:af@afmug.com>; memb...@wispa.org
<mailto:memb...@wispa.org>
*Subject:* [AFMUG] customer smarts are ALMOST where we want them
you know, if half the people who had to call the office in
order to update their new fangled credit card with the new
chip in it would just login to the portal and do it, we
wouldn't have to take near as many calls. i understand for
those who haven't logged into the portal for like two years
whose cards have been on autopay and ignore the email telling
them HOW to enter the information.but still.
that is my rant for the day.
please carry on with your regularly scheduled WISP business.
Re: [AFMUG] customer smarts are ALMOST where we want them
No time for that, gotta get back to the next episode on Netflix. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Feb 9, 2016 at 1:24 PM, Adam Moffett <dmmoff...@gmail.com> wrote: > She better just keep you on the phone so it stays fast. > > On 2/9/2016 1:14 PM, Josh Luthman wrote: > > How about this one from a moment ago? > > >Customer called about slow speeds > >Customer stated that everything started working fine as soon as I > answered the phone > >Asked the customer if we could trouble shoot she stated that she did not > have time > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Tue, Feb 9, 2016 at 1:10 PM, CBB - Jay Fuller < > par...@cyberbroadband.net> wrote: > >> >> yah, we take that too. >> >> >> - Original Message - >> *From:* Brandon Yuchasz <li...@gogebicrange.net> >> *To:* <af@afmug.com>af@afmug.com >> *Sent:* Tuesday, February 09, 2016 11:50 AM >> *Subject:* Re: [AFMUG] customer smarts are ALMOST where we want them >> >> ACH Jay. Its made life so easy bank accounts don’t change. >> >> >> >> Best regards, >> >> Brandon Yuchasz >> >> GogebicRange.net >> >> <http://www.gogebicrange.net>www.gogebicrange.net >> >> >> >> *From:* Af [mailto: <af-boun...@afmug.com>af-boun...@afmug.com] *On >> Behalf Of *CBB - Jay Fuller >> *Sent:* Tuesday, February 09, 2016 11:43 AM >> *To:* af@afmug.com; <memb...@wispa.org>memb...@wispa.org >> *Subject:* [AFMUG] customer smarts are ALMOST where we want them >> >> >> >> >> >> >> >> you know, if half the people who had to call the office in order to >> update their new fangled credit card with the new chip in it would just >> login to the portal and do it, we wouldn't have to take near as many >> calls. i understand for those who haven't logged into the portal for like >> two years whose cards have been on autopay and ignore the email telling >> them HOW to enter the information.but still. >> >> >> >> that is my rant for the day. >> >> >> >> please carry on with your regularly scheduled WISP business. >> >> >> >> >> >> > >
Re: [AFMUG] customer smarts are ALMOST where we want them
ACH Jay. Its made life so easy bank accounts don't change. Best regards, Brandon Yuchasz GogebicRange.net <http://www.gogebicrange.net/> www.gogebicrange.net From: Af [mailto:af-boun...@afmug.com] On Behalf Of CBB - Jay Fuller Sent: Tuesday, February 09, 2016 11:43 AM To: af@afmug.com; memb...@wispa.org Subject: [AFMUG] customer smarts are ALMOST where we want them you know, if half the people who had to call the office in order to update their new fangled credit card with the new chip in it would just login to the portal and do it, we wouldn't have to take near as many calls. i understand for those who haven't logged into the portal for like two years whose cards have been on autopay and ignore the email telling them HOW to enter the information.but still. that is my rant for the day. please carry on with your regularly scheduled WISP business.
[AFMUG] customer smarts are ALMOST where we want them
you know, if half the people who had to call the office in order to update their new fangled credit card with the new chip in it would just login to the portal and do it, we wouldn't have to take near as many calls. i understand for those who haven't logged into the portal for like two years whose cards have been on autopay and ignore the email telling them HOW to enter the information.but still. that is my rant for the day. please carry on with your regularly scheduled WISP business.
