Opening the people form without performing a searching
Hi all, in ITSM 7.0.1 when I open tyhe people form from the Application Administration console, It automatically perform a search with the all records on the people form. Do anyone know how could I disable this through Remedy Configuration?, I can't find it!. Thanks all in advance. Alberto ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Opening same ticket after submit
Hi Gary you can do with an Active Link on afterSubmit 2 action - openWindows with RequestID=$LASTID$ - closeWindows best regards Mauro 2008/8/6 Gary Opela (Corporate) [EMAIL PROTECTED] ** I've always used an active link to open the ticket just after submission. I was just checking to make sure there isn't an option somewhere that will do this automatically, like a configuration option or server setting that says to reopen ticket after created. Am I stuck using an AL? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com *Best Product, Best People, Best Price**TM* *An ISO 9001:2000 Certified, CMMI(R) Level 3 Rated Company*** __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error when opening the server information with user tool 7.1 patch-4
Hello Saurabh, I faced the same problem... restart of arserver fixed that issue. hth Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Revised 7.1 Patch 4
I gave you the most important informationI'm not sure if they kept the file dates the same or notbut you know how it is trying to tell the difference between two patch 4's... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, August 12, 2008 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 ** LJ, What did it say because I just went out to the said and it said that the server component was last modified on July 10th. If they modified it wouldn't it have a more recent date. We are in the process right now of upgrading to patch 4 so this is good information. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, August 12, 2008 5:07 PM To: arslist@ARSLIST.ORG Subject: Revised 7.1 Patch 4 ** All, Just in case you didn't get this notification from BMC Directly BMC Announces the release of a revised BMC Remedy Action Request System 7.1.00 Patch 004. If you applied patch 004 prior to August 12, 2008, download and re-apply the patch to make sure you have the update for the Server component. Just figured I would pass on the information...:) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error when opening the server information with user tool 7.1 patch-4
I've experienced this with a total of 5 servers now. As mentioned below a server restart is mandatory. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Mario Roehr Sent: Wed 8/13/2008 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hello Saurabh, I faced the same problem... restart of arserver fixed that issue. hth Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Revised 7.1 Patch 4
Which is why they should not re-use numbers for patches. We've harped on this before. It's confusing to the customer to have multiple versions of the same things. At least call it 4a or something, though 5 would be ideal. Rick On Wed, Aug 13, 2008 at 7:16 AM, LJ Longwing [EMAIL PROTECTED] wrote: ** I gave you the most important informationI'm not sure if they kept the file dates the same or notbut you know how it is trying to tell the difference between two patch 4's... -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Begosh, Kevin *Sent:* Tuesday, August 12, 2008 5:36 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Revised 7.1 Patch 4 ** LJ, What did it say because I just went out to the said and it said that the server component was last modified on July 10th. If they modified it wouldn't it have a more recent date. We are in the process right now of upgrading to patch 4 so this is good information. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *LJ Longwing *Sent:* Tuesday, August 12, 2008 5:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Revised 7.1 Patch 4 ** All, Just in case you didn't get this notification from BMC Directly BMC Announces the release of a *revised* BMC Remedy Action Request System 7.1.00 Patch 004. If you applied patch 004 prior to August 12, 2008, download and re-apply the patch to make sure you have the update for the Server component. Just figured I would pass on the information...:) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Arslist Awards, in peril of cancellation
Daniel, Personally, I think the ARSlist is great! You provide an extremely valuable resource to the ARS developer community and you should be awarded for your continued support and obvious commitment to the list. I also think the BMC representatives who contribute their time, knowledge, and clarity are invaluable and always deserve special recognition. Beyond that, we are a community. I doubt few of us have the time to keep track of the thousands of posts or judge them to the extent you have to come up with your 5-10% figure. Whenever I see a question that I can provide a solid technical response for based on experience and/or training, I contribute. All I hope for in return is a like response when I'm struggling with an urgent problem. Realistically, we are all in this together. I expect most of us enjoy what we do and would like to see this product succeed. Do some people on the list contribute more than others--absolutely. Do some people on the list have more time to contribute--absolutely. Does that mean they should be awarded--probably! If you asked me to name four people I believe deserve awards, I couldn't do it. Not because they don't deserve it, but because I'm only paying attention to the message threads that interest me. David Easter deserves recognition! You deserve recognition! BMC deserves recognition for continuing to improve a valuable platform we all use. Beyond that, I simply don't have the time to track everyone's contributions to determine what are solid technical responses--especially in areas where I have less experience. I'd love to see this list continue to be the invaluable resource it has been. If our failure to satisfy your expectations means otherwise, that would be unfortunate. All most of us look for is a simple thanks when our post helped a fellow developer overcome a problem. In my humble opinion, you should not beat yourself up about it and instead spend the 200 hours of valuable time pursuing something less stressful. I know you care and are only trying to do the right thing, but it's clear the Awards are not a high priority for most subscribers. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, August 12, 2008 6:16 PM To: arslist@ARSLIST.ORG Subject: ADM:Arslist Awards, in peril of cancellation ** Well, the nominations have not been impressive in numbers So far, quality yes, numbers no. To the 0.1% of you that have Contributed, thank-you. Perhaps the list as a whole feels that the Awards are no longer needed? That those that contribute so much should do so and don't really deserve some form of recognition for it? That 80% of people on the list can benefit from their knowledge without ever posting, even acknowledging the contributions of the other 20% when all it requires is a few minutes A year to show their appreciation? Or more accurately the 5-10% that provide solid technical responses? I don't have the time or energy to try and get the 4400 + subscribers to Get involved. I will just be disappointed that you don't. (ignore that there are 8000+ that read it). I have spent up to 200 hours preparing for the Awards and doing the presentations (for a single year), And I am not happy with the lack of participation. ... Daniel Founder of the ARSlist 1993 Creator of the Awards 1995 RAC 1995 etc. p.s. and I am contemplating cancelling them due to lack of interest, I give it until Friday evening __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Revised 7.1 Patch 4
I honestly got the second BMC Software Customer Support Notice for Action Request System 7.1.00 Patch 004. and did not even read it closely enough to see this... The first one said this: Announces the release of BMC Remedy Action Request System 7.1.00 Patch 004. The second one said this: Announces the release of a revised BMC Remedy Action Request System 7.1.00 Patch 004. Notice that little phrase *a revised* in there? I did not when I read it. ( G ) They changed the URL to the Technical Bulletin (http://documents.bmc.com/supportu/documents/38/70/93870/93870.pdf vs http://documents.bmc.com/supportu/documents/41/39/94139/94139.pdf ) and failed to update the *DATE* in the file. (both say July 31, 2008 in the header of the doc.) FWIW: The *new* Technical Bulletin says this: BMC Software is alerting users of the BMC Remedy Action Request System version 7.1.00 product to the availability of an update to patch 004 (Server component only), which fixes the following issue: Issue: SW00302590 Description: Out-of-the-box reports were not available to standard users after patch 004 was installed. How on earth did that bug make it out of QA? Who on earth thinks it is a good idea to *reuse* a patch number? ( It would be great if someone could explain the official position on such practices. ) Grumble... Grumble... Time to go find that rpatches password again so I can go FTP a _new_ patch. ( Fortunately I have not yet applied the bad patch 4 anywere, but I was getting ready to ) Oh.. and the MidTier_ReadMe.doc (on the FTP site) has a date that is newer than the date when I downloaded it too. I wonder if it is ONLY the server that is affected or it the Mid-Tier needs re-patched too? MS Word suggests that the docs are mostly the same. ( There were a few updates to the descriptions of the bugs that were fixed.) GRR. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Aug 13, 2008 at 10:25 AM, Rick Cook [EMAIL PROTECTED] wrote: ** Which is why they should not re-use numbers for patches. We've harped on this before. It's confusing to the customer to have multiple versions of the same things. At least call it 4a or something, though 5 would be ideal. Rick On Wed, Aug 13, 2008 at 7:16 AM, LJ Longwing [EMAIL PROTECTED] wrote: ** I gave you the most important informationI'm not sure if they kept the file dates the same or notbut you know how it is trying to tell the difference between two patch 4's... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, August 12, 2008 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 ** LJ, What did it say because I just went out to the said and it said that the server component was last modified on July 10th. If they modified it wouldn't it have a more recent date. We are in the process right now of upgrading to patch 4 so this is good information. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, August 12, 2008 5:07 PM To: arslist@ARSLIST.ORG Subject: Revised 7.1 Patch 4 ** All, Just in case you didn't get this notification from BMC Directly BMC Announces the release of a revised BMC Remedy Action Request System 7.1.00 Patch 004. If you applied patch 004 prior to August 12, 2008, download and re-apply the patch to make sure you have the update for the Server component. Just figured I would pass on the information...:) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Revised 7.1 Patch 4
Okay so according to the release notes it is just the AR Server piece that needs to be downloaded again and installed? I downloaded and installed everything else already so I guess I will just do the ARServer piece again. Thanks. By the way is there anyway to get on that email distribution note. I would like to know when things like this come out. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, August 13, 2008 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 I honestly got the second BMC Software Customer Support Notice for Action Request System 7.1.00 Patch 004. and did not even read it closely enough to see this... The first one said this: Announces the release of BMC Remedy Action Request System 7.1.00 Patch 004. The second one said this: Announces the release of a revised BMC Remedy Action Request System 7.1.00 Patch 004. Notice that little phrase *a revised* in there? I did not when I read it. ( G ) They changed the URL to the Technical Bulletin (http://documents.bmc.com/supportu/documents/38/70/93870/93870.pdf vs http://documents.bmc.com/supportu/documents/41/39/94139/94139.pdf ) and failed to update the *DATE* in the file. (both say July 31, 2008 in the header of the doc.) FWIW: The *new* Technical Bulletin says this: BMC Software is alerting users of the BMC Remedy Action Request System version 7.1.00 product to the availability of an update to patch 004 (Server component only), which fixes the following issue: Issue: SW00302590 Description: Out-of-the-box reports were not available to standard users after patch 004 was installed. How on earth did that bug make it out of QA? Who on earth thinks it is a good idea to *reuse* a patch number? ( It would be great if someone could explain the official position on such practices. ) Grumble... Grumble... Time to go find that rpatches password again so I can go FTP a _new_ patch. ( Fortunately I have not yet applied the bad patch 4 anywere, but I was getting ready to ) Oh.. and the MidTier_ReadMe.doc (on the FTP site) has a date that is newer than the date when I downloaded it too. I wonder if it is ONLY the server that is affected or it the Mid-Tier needs re-patched too? MS Word suggests that the docs are mostly the same. ( There were a few updates to the descriptions of the bugs that were fixed.) GRR. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Aug 13, 2008 at 10:25 AM, Rick Cook [EMAIL PROTECTED] wrote: ** Which is why they should not re-use numbers for patches. We've harped on this before. It's confusing to the customer to have multiple versions of the same things. At least call it 4a or something, though 5 would be ideal. Rick On Wed, Aug 13, 2008 at 7:16 AM, LJ Longwing [EMAIL PROTECTED] wrote: ** I gave you the most important informationI'm not sure if they kept the file dates the same or notbut you know how it is trying to tell the difference between two patch 4's... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin Sent: Tuesday, August 12, 2008 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 ** LJ, What did it say because I just went out to the said and it said that the server component was last modified on July 10th. If they modified it wouldn't it have a more recent date. We are in the process right now of upgrading to patch 4 so this is good information. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Tuesday, August 12, 2008 5:07 PM To: arslist@ARSLIST.ORG Subject: Revised 7.1 Patch 4 ** All, Just in case you didn't get this notification from BMC Directly BMC Announces the release of a revised BMC Remedy Action Request System 7.1.00 Patch 004. If you applied patch 004 prior to August 12, 2008, download and re-apply the patch to make sure you have the update for the Server component. Just figured I would pass on the information...:) __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Arslist Awards, in peril of cancellation
Well stated! I couldn't begin to select a person, or even a few, that has contributed the most value. I have benefited so much, and hopefully have contributed as much, and am very appreciative to you and the entire community. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, August 13, 2008 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Daniel, Personally, I think the ARSlist is great! You provide an extremely valuable resource to the ARS developer community and you should be awarded for your continued support and obvious commitment to the list. I also think the BMC representatives who contribute their time, knowledge, and clarity are invaluable and always deserve special recognition. Beyond that, we are a community. I doubt few of us have the time to keep track of the thousands of posts or judge them to the extent you have to come up with your 5-10% figure. Whenever I see a question that I can provide a solid technical response for based on experience and/or training, I contribute. All I hope for in return is a like response when I'm struggling with an urgent problem. Realistically, we are all in this together. I expect most of us enjoy what we do and would like to see this product succeed. Do some people on the list contribute more than others--absolutely. Do some people on the list have more time to contribute--absolutely. Does that mean they should be awarded--probably! If you asked me to name four people I believe deserve awards, I couldn't do it. Not because they don't deserve it, but because I'm only paying attention to the message threads that interest me. David Easter deserves recognition! You deserve recognition! BMC deserves recognition for continuing to improve a valuable platform we all use. Beyond that, I simply don't have the time to track everyone's contributions to determine what are solid technical responses--especially in areas where I have less experience. I'd love to see this list continue to be the invaluable resource it has been. If our failure to satisfy your expectations means otherwise, that would be unfortunate. All most of us look for is a simple thanks when our post helped a fellow developer overcome a problem. In my humble opinion, you should not beat yourself up about it and instead spend the 200 hours of valuable time pursuing something less stressful. I know you care and are only trying to do the right thing, but it's clear the Awards are not a high priority for most subscribers. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, August 12, 2008 6:16 PM To: arslist@ARSLIST.ORG Subject: ADM:Arslist Awards, in peril of cancellation ** Well, the nominations have not been impressive in numbers So far, quality yes, numbers no. To the 0.1% of you that have Contributed, thank-you. Perhaps the list as a whole feels that the Awards are no longer needed? That those that contribute so much should do so and don't really deserve some form of recognition for it? That 80% of people on the list can benefit from their knowledge without ever posting, even acknowledging the contributions of the other 20% when all it requires is a few minutes A year to show their appreciation? Or more accurately the 5-10% that provide solid technical responses? I don't have the time or energy to try and get the 4400 + subscribers to Get involved. I will just be disappointed that you don't. (ignore that there are 8000+ that read it). I have spent up to 200 hours preparing for the Awards and doing the presentations (for a single year), And I am not happy with the lack of participation. ... Daniel Founder of the ARSlist 1993 Creator of the Awards 1995 RAC 1995 etc. p.s. and I am contemplating cancelling them due to lack of interest, I give it until Friday evening __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above.
Re: Revised 7.1 Patch 4
BMC told me that a CAI plug-in error's fix is in Patch 008, and then sent me instructions from patch 007 on how to apply a hotfix. We're on patch 007 - I'm confused as to why we had to hotfix anyway. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Java code (.jar) via Run Process
Hi, How can I execute a java code (.jar) via Run Process ??? 1) I tried to do a 'Set Fields' action, where there is: Fields: Name: tmpField Value: $PROCESS$ /aplic/ARSD3/www/lib/sacrmvirtual.jar 123 $CpfCnpj$;echo $? This return 1 to tmpField 2) I tried to create a 'Run Process' action, where there is: Command Line: /aplic/ARS/www/lib/sacrmvirtual.jar 123 $CpfCnpj$; Both commands execute successfully... But my java code (that creates an entry on another form) does not work... Anyone knows what is going on? Am I writing the Run Process command right?? Is it necessary to put () in my values? Such as 123, or $CpfCnpj$, etc... I'm using: AR Server 7.0.01 P 7 AR User 7.0.00 P 1 AR Admin 7.0.00 P 1 Eclipse 3.0 (Java 1.3) Oracle DB 10g Thankx a lot Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq - Confiabilidade, Inovação e Qualidade em T.I. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Arslist Awards, in peril of cancellation
Come on, folks...it's not that hard or complicated. The MVP award is a tradition on the list. Just pick a name and vote. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Wednesday, August 13, 2008 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Well stated! I couldn't begin to select a person, or even a few, that has contributed the most value. I have benefited so much, and hopefully have contributed as much, and am very appreciative to you and the entire community. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, August 13, 2008 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Daniel, Personally, I think the ARSlist is great! You provide an extremely valuable resource to the ARS developer community and you should be awarded for your continued support and obvious commitment to the list. I also think the BMC representatives who contribute their time, knowledge, and clarity are invaluable and always deserve special recognition. Beyond that, we are a community. I doubt few of us have the time to keep track of the thousands of posts or judge them to the extent you have to come up with your 5-10% figure. Whenever I see a question that I can provide a solid technical response for based on experience and/or training, I contribute. All I hope for in return is a like response when I'm struggling with an urgent problem. Realistically, we are all in this together. I expect most of us enjoy what we do and would like to see this product succeed. Do some people on the list contribute more than others--absolutely. Do some people on the list have more time to contribute--absolutely. Does that mean they should be awarded--probably! If you asked me to name four people I believe deserve awards, I couldn't do it. Not because they don't deserve it, but because I'm only paying attention to the message threads that interest me. David Easter deserves recognition! You deserve recognition! BMC deserves recognition for continuing to improve a valuable platform we all use. Beyond that, I simply don't have the time to track everyone's contributions to determine what are solid technical responses--especially in areas where I have less experience. I'd love to see this list continue to be the invaluable resource it has been. If our failure to satisfy your expectations means otherwise, that would be unfortunate. All most of us look for is a simple thanks when our post helped a fellow developer overcome a problem. In my humble opinion, you should not beat yourself up about it and instead spend the 200 hours of valuable time pursuing something less stressful. I know you care and are only trying to do the right thing, but it's clear the Awards are not a high priority for most subscribers. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Bloom Sent: Tuesday, August 12, 2008 6:16 PM To: arslist@ARSLIST.ORG Subject: ADM:Arslist Awards, in peril of cancellation ** Well, the nominations have not been impressive in numbers So far, quality yes, numbers no. To the 0.1% of you that have Contributed, thank-you. Perhaps the list as a whole feels that the Awards are no longer needed? That those that contribute so much should do so and don't really deserve some form of recognition for it? That 80% of people on the list can benefit from their knowledge without ever posting, even acknowledging the contributions of the other 20% when all it requires is a few minutes A year to show their appreciation? Or more accurately the 5-10% that provide solid technical responses? I don't have the time or energy to try and get the 4400 + subscribers to Get involved. I will just be disappointed that you don't. (ignore that there are 8000+ that read it). I have spent up to 200 hours preparing for the Awards and doing the presentations (for a single year), And I am not happy with the lack of participation. ... Daniel Founder of the ARSlist 1993 Creator of the Awards 1995 RAC 1995 etc. p.s. and I am contemplating cancelling them due to lack of interest, I give it until Friday evening __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal
Re: Java code (.jar) via Run Process
** Use this java -cp %CLASSPATH% etc etc !-Original Message-Date: Wed, 13 Aug 2008 17:03:22 +0200Subject: Java code (.jar) via Run ProcessFrom: Tadeu Augusto Dutra Pinto [EMAIL PROTECTED]To: arslist@ARSLIST.ORG** Hi,How can I execute a java code (.jar) via Run Process ???1) I tried to do a 'Set Fields' action, where there is:Fields: Name: tmpField Value: $PROCESS$ /aplic/ARSD3/www/lib/sacrmvirtual.jar 123 $CpfCnpj$;echo $?This return 1 to tmpField2) I tried to create a 'Run Process' action, where there is:Command Line: /aplic/ARS/www/lib/sacrmvirtual.jar 123 $CpfCnpj$;Both commands execute successfully... But my java code (that creates an entry on another form) does not work...Anyone knows what is going on?Am I writing the Run Process command right??Is it necessary to put () in my values? Such as 123, or $CpfCnpj$, etc...I'm using:AR Server 7.0.01 P 7AR User 7.0.00 P 1AR Admin 7.0.00 P 1Eclipse 3.0 (Java 1.3)Oracle DB 10gThankx a lotTadeu Augusto Dutra Pinto-IT Web Services ATM Cinq Technologieshttp://www.cinq.com.br[EMAIL PROTECTED]Fone: 41 3018-2833 - Cinq-Confiabilidade, Inovação e Qualidade em T.I.__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Re: Revised 7.1 Patch 4
Kevin, I poked around on the support website and failed to easily find where I did this in the past. (Hum...) However, the bottom of the email says this: If you have any comments about this Proactive Notification e-mail, contact us at [EMAIL PROTECTED] And I am signed up for BMC Software Customer Support Notice(s) for ARS. (If that helps any.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Aug 13, 2008 at 10:54 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Okay so according to the release notes it is just the AR Server piece that needs to be downloaded again and installed? I downloaded and installed everything else already so I guess I will just do the ARServer piece again. Thanks. By the way is there anyway to get on that email distribution note. I would like to know when things like this come out. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Revised 7.1 Patch 4
Okay thanks, I can always ask BMC Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, August 13, 2008 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 Kevin, I poked around on the support website and failed to easily find where I did this in the past. (Hum...) However, the bottom of the email says this: If you have any comments about this Proactive Notification e-mail, contact us at [EMAIL PROTECTED] And I am signed up for BMC Software Customer Support Notice(s) for ARS. (If that helps any.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Aug 13, 2008 at 10:54 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Okay so according to the release notes it is just the AR Server piece that needs to be downloaded again and installed? I downloaded and installed everything else already so I guess I will just do the ARServer piece again. Thanks. By the way is there anyway to get on that email distribution note. I would like to know when things like this come out. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Java code (.jar) via Run Process
Use this Command Line: java -cp /aplic/ARS/www/lib/sacrmvirtual.jar 123 123456789; ??? It doesn't work... Thanks Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de [EMAIL PROTECTED] Enviada: qua 13/8/2008 12:06 Para: arslist@ARSLIST.ORG Assunto: Re: Java code (.jar) via Run Process ** Use this java -cp %CLASSPATH% etc etc ! -Original Message- Date: Wed, 13 Aug 2008 17:03:22 +0200 Subject: Java code (.jar) via Run Process From: Tadeu Augusto Dutra Pinto [EMAIL PROTECTED] To: arslist@ARSLIST.ORG ** Hi, How can I execute a java code (.jar) via Run Process ??? 1) I tried to do a 'Set Fields' action, where there is: Fields: Name: tmpField Value: $PROCESS$ /aplic/ARSD3/www/lib/sacrmvirtual.jar 123 $CpfCnpj$;echo $? This return 1 to tmpField 2) I tried to create a 'Run Process' action, where there is: Command Line: /aplic/ARS/www/lib/sacrmvirtual.jar 123 $CpfCnpj$; Both commands execute successfully... But my java code (that creates an entry on another form) does not work... Anyone knows what is going on? Am I writing the Run Process command right?? Is it necessary to put () in my values? Such as 123, or $CpfCnpj$, etc... I'm using: AR Server 7.0.01 P 7 AR User 7.0.00 P 1 AR Admin 7.0.00 P 1 Eclipse 3.0 (Java 1.3) Oracle DB 10g Thankx a lot Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq - Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
List of Current-window-action commands?
Hi all, Where can I find a list of Current-window-action commands? We are trying to convert some old macro and I have no idea what some of these are. Actually, I have figured out 2 of them, but the others allude me. Thanks Craig ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Revised 7.1 Patch 4
Look on your support profile, under notifications, I think. Rick On Wed, Aug 13, 2008 at 8:11 AM, Begosh, Kevin [EMAIL PROTECTED]wrote: Okay thanks, I can always ask BMC Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, August 13, 2008 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 Kevin, I poked around on the support website and failed to easily find where I did this in the past. (Hum...) However, the bottom of the email says this: If you have any comments about this Proactive Notification e-mail, contact us at [EMAIL PROTECTED] And I am signed up for BMC Software Customer Support Notice(s) for ARS. (If that helps any.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Aug 13, 2008 at 10:54 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Okay so according to the release notes it is just the AR Server piece that needs to be downloaded again and installed? I downloaded and installed everything else already so I guess I will just do the ARServer piece again. Thanks. By the way is there anyway to get on that email distribution note. I would like to know when things like this come out. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Revised 7.1 Patch 4
well I went to my email notifications and checked everything, so we will see if that works. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 13, 2008 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 ** Look on your support profile, under notifications, I think. Rick On Wed, Aug 13, 2008 at 8:11 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Okay thanks, I can always ask BMC Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, August 13, 2008 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 Kevin, I poked around on the support website and failed to easily find where I did this in the past. (Hum...) However, the bottom of the email says this: If you have any comments about this Proactive Notification e-mail, contact us at [EMAIL PROTECTED] And I am signed up for BMC Software Customer Support Notice(s) for ARS. (If that helps any.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Aug 13, 2008 at 10:54 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Okay so according to the release notes it is just the AR Server piece that needs to be downloaded again and installed? I downloaded and installed everything else already so I guess I will just do the ARServer piece again. Thanks. By the way is there anyway to get on that email distribution note. I would like to know when things like this come out. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
BMC Support
Appears to be down, partially at any rate -- CONFIDENTIALITY NOTICE This message and any included attachments are from Cerner Corporation and are intended only for the addressee. The information contained in this message is confidential and may constitute inside or non-public information under international, federal, or state securities laws. Unauthorized forwarding, printing, copying, distribution, or use of such information is strictly prohibited and may be unlawful. If you are not the addressee, please promptly delete this message and notify the sender of the delivery error by e-mail or you may call Cerner's corporate offices in Kansas City, Missouri, U.S.A at (+1) (816)221-1024. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: BMC Support
Drake,Dave wrote: ** Appears to be down, partially at any rate When I tried to look at some open issues I got this: Support Central - Site Maintenance The page you are trying to access is currently unavailable. Please contact Customer Support for assistance. Also appears for various other areas of the support site, but not everything. Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Information Team, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Arslist Awards, in peril of cancellation
Nobody said it was hard or complicated. It's not much of a tradition if people are simply picking a name and voting without any real knowledge of whether it is deserved? You just need to look at the current political situation to see how well that works out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 13, 2008 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Come on, folks...it's not that hard or complicated. The MVP award is a tradition on the list. Just pick a name and vote. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Wednesday, August 13, 2008 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Well stated! I couldn't begin to select a person, or even a few, that has contributed the most value. I have benefited so much, and hopefully have contributed as much, and am very appreciative to you and the entire community. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Arslist Awards, in peril of cancellation
I just sent in my vote. Rather than racking my brain over what I sent or responded to or read on ARSLIST over the last year, I basically keep the emails that have value to me or emails that I receive responses to from other posters. I then sorted my list by the sender in my outlook folder ARSLIST and then browsed through until I could see the person who stood out as the one I kept the most emails for. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, August 13, 2008 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Nobody said it was hard or complicated. It's not much of a tradition if people are simply picking a name and voting without any real knowledge of whether it is deserved? You just need to look at the current political situation to see how well that works out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 13, 2008 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Come on, folks...it's not that hard or complicated. The MVP award is a tradition on the list. Just pick a name and vote. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Wednesday, August 13, 2008 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Well stated! I couldn't begin to select a person, or even a few, that has contributed the most value. I have benefited so much, and hopefully have contributed as much, and am very appreciative to you and the entire community. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: List of Current-window-action commands?
Hello Craig, maybe this could help you (I found this in the armaced.doc (AR Macro Edit) that I attached as well.) Regards, Mario Current-window-action: 73) Current Window Action 1 Apply changes 2 Close Current Window 2^A-1 Close All Windows 3^A0 Clear Change Flag 3^A1 Set Change Flag 4 Previous Entry 5 Next Entry 10^A1^Afieldid Active Link On Button for fieldid 10^A2^Afieldid Active Link On Return for fieldid 10^A4 Active Link On Submit 10^A8 Active Link On Modify 10^A16Active Link On Display (armaced won't show this one?) 10^A128^Afieldid Active Link On Menu Choice for fieldid 10^A512 Active Link On Set Default 10^A1024 Active Link On Query 10^A2048 Active Link On After Modify 10^A4096 Active Link On After Submit (armaced won't show this one?) 10^A16384 Active Link On Window Open 10^A32768 Active Link On Window Close Bennett, Craig [EMAIL PROTECTED] B.CA To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] List of Current-window-action ORG commands? 13.08.2008 17:15 Please respond to [EMAIL PROTECTED] RG Hi all, Where can I find a list of Current-window-action commands? We are trying to convert some old macro and I have no idea what some of these are. Actually, I have figured out 2 of them, but the others allude me. Thanks Craig ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Arslist Awards, in peril of cancellation
LOL...that's kinda how I did it as well...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, August 13, 2008 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation I just sent in my vote. Rather than racking my brain over what I sent or responded to or read on ARSLIST over the last year, I basically keep the emails that have value to me or emails that I receive responses to from other posters. I then sorted my list by the sender in my outlook folder ARSLIST and then browsed through until I could see the person who stood out as the one I kept the most emails for. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, August 13, 2008 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Nobody said it was hard or complicated. It's not much of a tradition if people are simply picking a name and voting without any real knowledge of whether it is deserved? You just need to look at the current political situation to see how well that works out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 13, 2008 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Come on, folks...it's not that hard or complicated. The MVP award is a tradition on the list. Just pick a name and vote. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Wednesday, August 13, 2008 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Well stated! I couldn't begin to select a person, or even a few, that has contributed the most value. I have benefited so much, and hopefully have contributed as much, and am very appreciative to you and the entire community. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Column Technologies needs 2 Senior Level Remedy Consultants based in Dallas, TX- Permanent Staff Opportunities
We are seeking 2 Senior Level Remedy Consultants based out of Dallas. This a permanent position with a generous salary, bonus, benefits and bonus package. If you are interested, please email me your resume as a MS Word or PDF document as well as a good time to talk with you. Thanks! Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings: 917-748-7104 E-Fax: 646-349-3799 Email: mailto:[EMAIL PROTECTED] [EMAIL PROTECTED] http://www.columnit.com www.columnit.com BMC Remedy Partner of the Year 2000 - 2004 BMC Solution Partner of the Year 2004 - 2006 BMC Fastest Growing Worldwide Partner - 2006 Inc. 500 Fastest Growing Private Companies - 2006 BMC 2007 Americas and Worldwide Top Solution Provider ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error when opening the server information with user tool 7.1 patch-4
Hi Thanks for your reply. Server restart means the UNIX box need to be restarted? Thanks Saurabh Batwe Project Manager Tata Consultancy Services Ltd. work: +1-908-655-4090 cell: +1-848-391-8178 On behalf of: Information Technology Services 1003, Route 202N, Raritan, NJ, 08869 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, August 13, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 I've experienced this with a total of 5 servers now. As mentioned below a server restart is mandatory. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Mario Roehr Sent: Wed 8/13/2008 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hello Saurabh, I faced the same problem... restart of arserver fixed that issue. hth Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: List of Current-window-action commands?
That is fantastic. Thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr Sent: August 13, 2008 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: List of Current-window-action commands? Hello Craig, maybe this could help you (I found this in the armaced.doc (AR Macro Edit) that I attached as well.) Regards, Mario Current-window-action: 73) Current Window Action 1 Apply changes 2 Close Current Window 2^A-1 Close All Windows 3^A0 Clear Change Flag 3^A1 Set Change Flag 4 Previous Entry 5 Next Entry 10^A1^Afieldid Active Link On Button for fieldid 10^A2^Afieldid Active Link On Return for fieldid 10^A4 Active Link On Submit 10^A8 Active Link On Modify 10^A16Active Link On Display (armaced won't show this one?) 10^A128^Afieldid Active Link On Menu Choice for fieldid 10^A512 Active Link On Set Default 10^A1024 Active Link On Query 10^A2048 Active Link On After Modify 10^A4096 Active Link On After Submit (armaced won't show this one?) 10^A16384 Active Link On Window Open 10^A32768 Active Link On Window Close Bennett, Craig [EMAIL PROTECTED] B.CA To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] List of Current-window-action ORG commands? 13.08.2008 17:15 Please respond to [EMAIL PROTECTED] RG Hi all, Where can I find a list of Current-window-action commands? We are trying to convert some old macro and I have no idea what some of these are. Actually, I have figured out 2 of them, but the others allude me. Thanks Craig ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error when opening the server information with user tool 7.1 patch-4
yes, but it should be enough just to stop and restart arserver. Regards, Mario Batwe, Saurabh [NCSUS Non-JJ] [EMAIL PROTECTED] To OM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: Error when opening the server [EMAIL PROTECTED] information with user tool 7.1 ORG patch-4 13.08.2008 18:07 Please respond to [EMAIL PROTECTED] RG Hi Thanks for your reply. Server restart means the UNIX box need to be restarted? Thanks Saurabh Batwe Project Manager Tata Consultancy Services Ltd. work: +1-908-655-4090 cell: +1-848-391-8178 On behalf of: Information Technology Services 1003, Route 202N, Raritan, NJ, 08869 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, August 13, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 I've experienced this with a total of 5 servers now. As mentioned below a server restart is mandatory. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Mario Roehr Sent: Wed 8/13/2008 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hello Saurabh, I faced the same problem... restart of arserver fixed that issue. hth Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Does this software exist? - AD Remedy
Hi All - I heard a rumor that there was a piece of software that can read data out of Active Directory. This is more than just the LDAP authentication. Does this really exist? We are looking at doing some major cleanup to our active directory and wanted something that could do bi-directional data transfers between AD Remedy 7. Thanks! _ Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] System Office tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Ivy.gif
Re: Does this software exist? - AD Remedy
Yeah, sure. Just use the ARDBC connector to establish a connection to your domain controller and then create a vendor form in Remedy that points to the schema you're interested in. Once the vendor form is created, you can easily read from and write to the Active Directory. If you need more specifics, just let me know. Norm -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, August 13, 2008 11:13 AM To: arslist@ARSLIST.ORG Subject: Does this software exist? - AD Remedy ** Hi All - I heard a rumor that there was a piece of software that can read data out of Active Directory. This is more than just the LDAP authentication. Does this really exist? We are looking at doing some major cleanup to our active directory and wanted something that could do bi-directional data transfers between AD Remedy 7. Thanks! Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Does this software exist? - AD Remedy
Christie, for just receiving data you can easily use the AIE (Atrium/ARS Integration Engine). Another way ist to use Enterprise LDAP Datalink for BMC ITSM 7 Products by Effective Technologies (www.effect-tech.com). Regards, Mario Pargeter, Christie :CO IS [EMAIL PROTECTED] To arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Does this software exist? - AD [EMAIL PROTECTED] Remedy ORG 13.08.2008 18:13 Please respond to [EMAIL PROTECTED] RG ** Hi All - I heard a rumor that there was a piece of software that can read data out of Active Directory. This is more than just the LDAP authentication. Does this really exist? We are looking at doing some major cleanup to our active directory and wanted something that could do bi-directional data transfers between AD Remedy 7. Thanks! Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CMDB Categorization
Janie, That was what I was missing. The Prod Cat was set to a specific company and I didn't have the CI assigned to that company. Thanks! Michael Ziniti __ DCO ITAM San Francisco Direct: 925-974-5273 Cell: 516-729-8150 [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] AIM: MikePZiniti From: Action Request System discussion list(ARSList) on behalf of Janie Sent: Tue 8/12/2008 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB Categorization Is your Product Categorization attached to the Global Company? If not, is the Company the Categorization attached to the same as the Company for the CI? Janie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of versicle Sent: Tuesday, August 12, 2008 2:19 PM To: arslist@ARSLIST.ORG Subject: CMDB Categorization I've added a Product Categorization of Hardware-Personal Computer-Desktop I added this as a CI Type of Computer System, but when I go to save a new Computer System record with this categorization I receive an error message: The Product Categorization Tiers are not valid. Please use the menus provided for these fields to select this information. (ARERR 44757) An ideas? -- View this message in context: http://www.nabble.com/CMDB-Categorization-tp18952772p18952772.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How to pass Vm Arguments via Run Process???
Hi all, How do I use Vm Arguments of Java in Unix?? I'd like to call a Run Process passing -Dwce.home=c:/aplic/wced as VM Arguments... I'm using: AR Server 7.0.01 P 7 AR User 7.0.00 P 1 AR Admin 7.0.00 P 1 Eclipse 3.0 (Java 1.3) Oracle DB 10g Thanks Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq - Confiabilidade, Inovação e Qualidade em T.I. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Revised 7.1 Patch 4
Once you log into Support Central, Select My Support Profile from the left side of the screen. In the middle of the screen, toward the bottom, you will see View Proactive Alert Subscriptions http://www.bmc.com/support/proactive_notification_verification.cfm . On the next screen, you'll see an option to Modify any of your product or information type selections http://www.bmc.com/support/proactive_registration.cfm . Selecting that brings up a huge table of all BMC products and the types of notifications you can receive. Easiest thing, as mentioned, is to just select All for the products about which you wish to receive notifications. Or you can choose individual types of notifications. In general, patch notifications come under Technical Bulletins. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 13, 2008 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 ** Look on your support profile, under notifications, I think. Rick On Wed, Aug 13, 2008 at 8:11 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Okay thanks, I can always ask BMC Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, August 13, 2008 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 Kevin, I poked around on the support website and failed to easily find where I did this in the past. (Hum...) However, the bottom of the email says this: If you have any comments about this Proactive Notification e-mail, contact us at [EMAIL PROTECTED] And I am signed up for BMC Software Customer Support Notice(s) for ARS. (If that helps any.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Aug 13, 2008 at 10:54 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Okay so according to the release notes it is just the AR Server piece that needs to be downloaded again and installed? I downloaded and installed everything else already so I guess I will just do the ARServer piece again. Thanks. By the way is there anyway to get on that email distribution note. I would like to know when things like this come out. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Major index problem
As it turns out this was all a red herring. There were at the same time some miscellaneous reports of RPC Time Outs - as it turns out these go hand in hand. Here's what is happening: 1.) The people are hitting Save. API +CE is called 2.) 3 minutes go by - user gets RPC Timeout error 3.) Meanwhile the AR Server has created the Incident - the -CE with Entry ID(1) is visible in the logs 4.) User hits Save again and appropriately receives the unique index violation Basically I have a performance problem to deal with From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sent: Tuesday, August 12, 2008 3:37 PM To: arslist@ARSLIST.ORG Subject: Re: Major index problem ** The Cleanup for HPD:CFG Ticket Num Generator is handled from the 'SYS:Application Cleanup' form. There is an entry in the form for HPD:CFG Ticket Num Generator - most likely the retention period is 1 day, There is an escalation on the SYS:Application Cleanup form that runs every night at 12:05 AM. This sets the keyword to START, a filter then pushes the DELETE keyword to the HPD:CFG Ticket Num Generator form if the entries exceed the retention period and a filter on that form processes the delete action. That's why you have entries from yesterday - because it's only Tuesday - tomorrow you will see entries from Tuesday forward and Monday's should be gone. As for your statement of something is inserting the Incident Number - have you identified this workflow? The Incident Number on HPD:CFG Ticket Num Generator is Request ID field 1 - the workflow that uses this field is Filter: HPD:INC:GIN_010_SetINCNumber-P -- there are also other Active Links that use this when creating relationships from Incident to Incident. The general theory is that a Push fields action pushes the 'Submitter' field with the $User$ which creates an entry on the HPD:CFG Ticket Num Generator, then a Set Fields action gets the $LASTID$. Have you been able to identify if this happening only when creating Incidents or is it occurring at a different time? Janie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Medsker Sent: Tuesday, August 12, 2008 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem I believe that the record is created with a value in one of the fields that triggers a filter on the form that performs an Application-Delete-Entry process call to delete itself. Roger From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem ** I think you're right. On Tue, Aug 12, 2008 at 9:30 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** Anyone know what escalation? There's no escalation based directly off of that table so I suspect it's one of the cleanup ones. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 12, 2008 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: Major index problem ** William, if memory serves, the records in that form get flagged for deletion after the Incident is created, and an Escalation deletes them. Rick On Tue, Aug 12, 2008 at 9:18 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** We are having a fairly serious problem in IM 7.03. Sometimes - and with no consistency - users will get a unique index violation error when creating an incident. After extensive research I've found the following to be true: 1.) The error is valid. 2.) The error happens because the system is trying to insert a duplicate Incident Number into the HPD:Help Desk form 3.) The duplicate Incident Number that is attempting to be saved did NOT come from the same user - therefore it's not a client workflow issue. IE - it's not a workflow bug where the field isn't being cleared out on the client between creations of incidents. 4.) There appear to be old/extra records in HPD:CFG Ticket Num Generator from the past two days. There are no entries prior to Monday Does anyone know how the form HPD:CFG Ticket Num Generator works in terms of when/how it gets emptied? William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Error when opening the server information with user tool 7.1 patch-4
No, just the AR Server process. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-JJ] Sent: Wednesday, August 13, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hi Thanks for your reply. Server restart means the UNIX box need to be restarted? Thanks Saurabh Batwe Project Manager Tata Consultancy Services Ltd. work: +1-908-655-4090 cell: +1-848-391-8178 On behalf of: Information Technology Services 1003, Route 202N, Raritan, NJ, 08869 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, August 13, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 I've experienced this with a total of 5 servers now. As mentioned below a server restart is mandatory. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Mario Roehr Sent: Wed 8/13/2008 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hello Saurabh, I faced the same problem... restart of arserver fixed that issue. hth Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Revised 7.1 Patch 4
thanks David, that's what I did just selected everything. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Wednesday, August 13, 2008 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 ** Once you log into Support Central, Select My Support Profile from the left side of the screen. In the middle of the screen, toward the bottom, you will see View Proactive Alert Subscriptions http://www.bmc.com/support/proactive_notification_verification.cfm . On the next screen, you'll see an option to Modify any of your product or information type selections http://www.bmc.com/support/proactive_registration.cfm . Selecting that brings up a huge table of all BMC products and the types of notifications you can receive. Easiest thing, as mentioned, is to just select All for the products about which you wish to receive notifications. Or you can choose individual types of notifications. In general, patch notifications come under Technical Bulletins. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, August 13, 2008 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 ** Look on your support profile, under notifications, I think. Rick On Wed, Aug 13, 2008 at 8:11 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Okay thanks, I can always ask BMC Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, August 13, 2008 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Revised 7.1 Patch 4 Kevin, I poked around on the support website and failed to easily find where I did this in the past. (Hum...) However, the bottom of the email says this: If you have any comments about this Proactive Notification e-mail, contact us at [EMAIL PROTECTED] And I am signed up for BMC Software Customer Support Notice(s) for ARS. (If that helps any.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Aug 13, 2008 at 10:54 AM, Begosh, Kevin [EMAIL PROTECTED] wrote: Okay so according to the release notes it is just the AR Server piece that needs to be downloaded again and installed? I downloaded and installed everything else already so I guess I will just do the ARServer piece again. Thanks. By the way is there anyway to get on that email distribution note. I would like to know when things like this come out. Kevin Begosh, RSP External Initiatives System Design Integration 301-791-3540 Phone 410-422-3623 Cell [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Get all results from a SQL call
Hi Frank, Thanks for your help. Now I have run into something interesting. I have a few from the database, and a view form in Remedy. When I do to build the table field, I can select any of the field in the view form and put it in the table except the one I want which is the e_mail_address' field. Any ideas on where to look or what questions to ask the dba? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Friday, June 13, 2008 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Get all results from a SQL call ** 1. Create SQL view of the data from your Remedy database. 2. Create a View form in Remedy using that SQL view 3. Create a table field using that new View. Now when the table refreshes it will have a local copy of all of the records and you can table walk it. On Fri, Jun 13, 2008 at 3:08 PM, Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I need to do a SQL query to a database outside of Remedy and gets all of the contact records for a customer and drop them into a field in a ticket. Of course I can get the first or display a list if there are multiple. There has to be a way to get all records that meet the criteria. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Any ideas? Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Get all results from a SQL call
Does it have an ID associated with it that Remedy considers a special or reserved number? Darrell Reading Systems Engineer Phone 479.204.5739 [EMAIL PROTECTED] Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Wednesday, August 13, 2008 13:59 To: arslist@ARSLIST.ORG Subject: Re: Get all results from a SQL call ** Hi Frank, Thanks for your help. Now I have run into something interesting. I have a few from the database, and a view form in Remedy. When I do to build the table field, I can select any of the field in the view form and put it in the table except the one I want which is the e_mail_address' field. Any ideas on where to look or what questions to ask the dba? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Friday, June 13, 2008 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Get all results from a SQL call ** 1. Create SQL view of the data from your Remedy database. 2. Create a View form in Remedy using that SQL view 3. Create a table field using that new View. Now when the table refreshes it will have a local copy of all of the records and you can table walk it. On Fri, Jun 13, 2008 at 3:08 PM, Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I need to do a SQL query to a database outside of Remedy and gets all of the contact records for a customer and drop them into a field in a ticket. Of course I can get the first or display a list if there are multiple. There has to be a way to get all records that meet the criteria. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Any ideas? Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ - ** This email and any files transmitted with it are confidential and intended solely for the individual or entity to whom they are addressed. If you have received this email in error destroy it immediately. ** Wal-Mart Confidential ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Get all results from a SQL call
My guess would be that the e_mail_address is bigger than 255 chars which cannot be included in a table field. On Wed, Aug 13, 2008 at 2:59 PM, Brittain, Mark [EMAIL PROTECTED]wrote: ** Hi Frank, Thanks for your help. Now I have run into something interesting. I have a few from the database, and a view form in Remedy. When I do to build the table field, I can select any of the field in the view form and put it in the table except the one I want which is the e_mail_address' field. Any ideas on where to look or what questions to ask the dba? Thanks Mark -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Frank Caruso *Sent:* Friday, June 13, 2008 3:26 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Get all results from a SQL call ** 1. Create SQL view of the data from your Remedy database. 2. Create a View form in Remedy using that SQL view 3. Create a table field using that new View. Now when the table refreshes it will have a local copy of all of the records and you can table walk it. On Fri, Jun 13, 2008 at 3:08 PM, Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I need to do a SQL query to a database outside of Remedy and gets all of the contact records for a customer and drop them into a field in a ticket. Of course I can get the first or display a list if there are multiple. There has to be a way to get all records that meet the criteria. ARS 6.3 patch 20 Oracle 9.2 SunOS 5.9 Any ideas? Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ *This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited.* __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ARGetMultipleCurrencySetRatios X a zillion
I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error when opening the server information with user tool 7.1 patch-4
Hi Bill / Mario, I tried restarting the ARServer several times. I am still getting the error. Thanks Saurabh Batwe Project Manager Tata Consultancy Services Ltd. work: +1-908-655-4090 cell: +1-848-391-8178 On behalf of: Information Technology Services 1003, Route 202N, Raritan, NJ, 08869 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, August 13, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 No, just the AR Server process. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-JJ] Sent: Wednesday, August 13, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hi Thanks for your reply. Server restart means the UNIX box need to be restarted? Thanks Saurabh Batwe Project Manager Tata Consultancy Services Ltd. work: +1-908-655-4090 cell: +1-848-391-8178 On behalf of: Information Technology Services 1003, Route 202N, Raritan, NJ, 08869 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, August 13, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 I've experienced this with a total of 5 servers now. As mentioned below a server restart is mandatory. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Mario Roehr Sent: Wed 8/13/2008 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hello Saurabh, I faced the same problem... restart of arserver fixed that issue. hth Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Address issue in Notify
Mark, You can have more than 255 characters in a To: email address. The issue is there is a bug in the filter notify action process that clips the data to 255 characters. I entered an enhancement request some time ago to remove that limit. There is a work around. Instead of using a Notify action in the filter change to a push fields directly to the AR System Email Messages form. I can lay out the processes that I have defined using templates. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Thursday, August 07, 2008 2:54 PM To: arslist@ARSLIST.ORG Subject: Email Address issue in Notify Hi All, This one is cooking my noodle. I have a field ($customer email$)that contains email addresses, and under certain conditions send out a notification to these addresses. Problem is the number if characters in the $customer email$ field can exceed 255 character limit of the User Name in the notify filter. The email addresses are separated by a semi-colon without spaces. Since the number of email address vary, I need to read each address from left to right, grab an address, send the email, and then look up the next and repeat the process. If the first email address was [EMAIL PROTECTED], I was thinking I could do a Set Field to $email number$ STRSTRC ($email customer$, ;) and a LEFT(email customer$,$email number$). The trick is to ignore the first address and grab the second address and so on. ARS 6.3 patch 20 OS: SunOS 5.9 Any ideas. Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Arslist Awards, in peril of cancellation
Hi, Why not look at it as a personal thing. If you remember any help YOU have received, vote for that person. You do not have to evaluate the total bulk of the posts. Best Regards - Misi, RRR AB, http://rrr.se LOL...that's kinda how I did it as well...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, August 13, 2008 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation I just sent in my vote. Rather than racking my brain over what I sent or responded to or read on ARSLIST over the last year, I basically keep the emails that have value to me or emails that I receive responses to from other posters. I then sorted my list by the sender in my outlook folder ARSLIST and then browsed through until I could see the person who stood out as the one I kept the most emails for. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Wednesday, August 13, 2008 11:43 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Nobody said it was hard or complicated. It's not much of a tradition if people are simply picking a name and voting without any real knowledge of whether it is deserved? You just need to look at the current political situation to see how well that works out. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, August 13, 2008 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Come on, folks...it's not that hard or complicated. The MVP award is a tradition on the list. Just pick a name and vote. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Wednesday, August 13, 2008 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Arslist Awards, in peril of cancellation Well stated! I couldn't begin to select a person, or even a few, that has contributed the most value. I have benefited so much, and hopefully have contributed as much, and am very appreciative to you and the entire community. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error when opening the server information with user tool 7.1 patch-4
Dumb question - in your original post you had the line you added to the ar.conf in quotes. You do not actually have the quotes in the AR.CONF file right? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-JJ] Sent: Wednesday, August 13, 2008 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hi Bill / Mario, I tried restarting the ARServer several times. I am still getting the error. Thanks Saurabh Batwe Project Manager Tata Consultancy Services Ltd. work: +1-908-655-4090 cell: +1-848-391-8178 On behalf of: Information Technology Services 1003, Route 202N, Raritan, NJ, 08869 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, August 13, 2008 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 No, just the AR Server process. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-JJ] Sent: Wednesday, August 13, 2008 11:08 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hi Thanks for your reply. Server restart means the UNIX box need to be restarted? Thanks Saurabh Batwe Project Manager Tata Consultancy Services Ltd. work: +1-908-655-4090 cell: +1-848-391-8178 On behalf of: Information Technology Services 1003, Route 202N, Raritan, NJ, 08869 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, August 13, 2008 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 I've experienced this with a total of 5 servers now. As mentioned below a server restart is mandatory. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Mario Roehr Sent: Wed 8/13/2008 7:11 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hello Saurabh, I faced the same problem... restart of arserver fixed that issue. hth Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Monitoring Tools
Hello Listers! We are considering implementing a 3rd party monitoring tool for our ARS environment. We are running ARS v.7.0.1, patch 6 on Win2k3 Servers, MS SQL 2005. I've looked over a couple of the threads in here and found no particular 'fav' of anyone. In my old position at another company, we were using HPOV on a Remedy 6.3 environment. I checked BMC's site, but no enlightment was to be found. Funny, that. At any rate, does anyone have any recommendation? Does anyone have any de-recommendations? I'd love to hear of your experiences, good or bad. Thanks John Quinn ITSM Development Pegasus Solutions, Inc. _ Your PC, mobile phone, and online services work together like never before. http://clk.atdmt.com/MRT/go/108587394/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Monitoring Tools
I would say that any SNMP aware tool would work just fine...I don't think there is a 'clear winner' in the industry...so my understanding is that you either don't use one, or you use the one that's already configured in your environment... _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Quinn Sent: Wednesday, August 13, 2008 5:25 PM To: arslist@ARSLIST.ORG Subject: Monitoring Tools ** Hello Listers! We are considering implementing a 3rd party monitoring tool for our ARS environment. We are running ARS v.7.0.1, patch 6 on Win2k3 Servers, MS SQL 2005. I've looked over a couple of the threads in here and found no particular 'fav' of anyone. In my old position at another company, we were using HPOV on a Remedy 6.3 environment. I checked BMC's site, but no enlightment was to be found. Funny, that. At any rate, does anyone have any recommendation? Does anyone have any de-recommendations? I'd love to hear of your experiences, good or bad. Thanks John Quinn ITSM Development Pegasus Solutions, Inc. _ Your PC, mobile phone, and online services work together like never before. See how http://clk.atdmt.com/MRT/go/108587394/direct/01/ WindowsR fits your life __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Monitoring Tools
I agree with LJ, thought BMC does sell Patrol and a bunch of add-ons and plug-ins for it. Rick On Wed, Aug 13, 2008 at 4:49 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** I would say that any SNMP aware tool would work just fine...I don't think there is a 'clear winner' in the industry...so my understanding is that you either don't use one, or you use the one that's already configured in your environment... -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Quinn *Sent:* Wednesday, August 13, 2008 5:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Monitoring Tools ** Hello Listers! We are considering implementing a 3rd party monitoring tool for our ARS environment. We are running ARS v.7.0.1, patch 6 on Win2k3 Servers, MS SQL 2005. I've looked over a couple of the threads in here and found no particular 'fav' of anyone. In my old position at another company, we were using HPOV on a Remedy 6.3 environment. I checked BMC's site, but no enlightment was to be found. Funny, that. At any rate, does anyone have any recommendation? Does anyone have any de-recommendations? I'd love to hear of your experiences, good or bad. Thanks John Quinn ITSM Development Pegasus Solutions, Inc. -- Your PC, mobile phone, and online services work together like never before. See how Windows(R) fits your lifehttp://clk.atdmt.com/MRT/go/108587394/direct/01/__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Monitoring Tools
Old Patrol has been renamed to BMC Portal and BMC Event Manager. You may also want to take a look at SIM (Service Impact Manager) BMC Portal is both a consumer and a provider OOTB, so that is a plus. Portal can query the CMDB to fetch all the servers that are going to be monitored, so that is very cool, I can attest to that -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Wed 08/13/08 8:01 PM To: arslist@ARSLIST.ORG Subject: Re: Monitoring Tools I agree with LJ, thought BMC does sell Patrol and a bunch of add-ons and plug-ins for it. Rick On Wed, Aug 13, 2008 at 4:49 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** I would say that any SNMP aware tool would work just fine...I don't think there is a 'clear winner' in the industry...so my understanding is that you either don't use one, or you use the one that's already configured in your environment... -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Quinn *Sent:* Wednesday, August 13, 2008 5:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Monitoring Tools ** Hello Listers! We are considering implementing a 3rd party monitoring tool for our ARS environment. We are running ARS v.7.0.1, patch 6 on Win2k3 Servers, MS SQL 2005. I've looked over a couple of the threads in here and found no particular 'fav' of anyone. In my old position at another company, we were using HPOV on a Remedy 6.3 environment. I checked BMC's site, but no enlightment was to be found. Funny, that. At any rate, does anyone have any recommendation? Does anyone have any de-recommendations? I'd love to hear of your experiences, good or bad. Thanks John Quinn ITSM Development Pegasus Solutions, Inc. -- Your PC, mobile phone, and online services work together like never before. See how Windows(R) fits your lifehttp://clk.atdmt.com/MRT/go/108587394/direct/01/__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Monitoring Tools
BMC Portal is both a consumer and a provider of the CMDB OOTB. As a provider, it can populate the CMDB too, that works well too -Guillaume -Original Message- From: Guillaume Rheault Sent: Wed 08/13/08 8:39 PM To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG Subject: RE: Monitoring Tools Old Patrol has been renamed to BMC Portal and BMC Event Manager. You may also want to take a look at SIM (Service Impact Manager) BMC Portal is both a consumer and a provider OOTB, so that is a plus. Portal can query the CMDB to fetch all the servers that are going to be monitored, so that is very cool, I can attest to that -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Wed 08/13/08 8:01 PM To: arslist@ARSLIST.ORG Subject: Re: Monitoring Tools I agree with LJ, thought BMC does sell Patrol and a bunch of add-ons and plug-ins for it. Rick On Wed, Aug 13, 2008 at 4:49 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** I would say that any SNMP aware tool would work just fine...I don't think there is a 'clear winner' in the industry...so my understanding is that you either don't use one, or you use the one that's already configured in your environment... -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *John Quinn *Sent:* Wednesday, August 13, 2008 5:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Monitoring Tools ** Hello Listers! We are considering implementing a 3rd party monitoring tool for our ARS environment. We are running ARS v.7.0.1, patch 6 on Win2k3 Servers, MS SQL 2005. I've looked over a couple of the threads in here and found no particular 'fav' of anyone. In my old position at another company, we were using HPOV on a Remedy 6.3 environment. I checked BMC's site, but no enlightment was to be found. Funny, that. At any rate, does anyone have any recommendation? Does anyone have any de-recommendations? I'd love to hear of your experiences, good or bad. Thanks John Quinn ITSM Development Pegasus Solutions, Inc. -- Your PC, mobile phone, and online services work together like never before. See how Windows(R) fits your lifehttp://clk.atdmt.com/MRT/go/108587394/direct/01/__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARGetMultipleCurrencySetRatios X a zillion
Can you post an entry from the api logs for one of the calls? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARGetMultipleCurrencySetRatios X a zillion
Can you elaborate on this? we are having performance problems Anything specific? Any examples? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Spell Checker with mid-tier Version 7.0.01
We use jspell on MT successfully.
http://www.thesolutioncafe.com/
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of manuj chauhan
Sent: Sunday, August 10, 2008 5:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spell Checker with mid-tier Version 7.0.01
**
hey friends i tried the spell checker but it does not satisfy my
requirements:
i cannot use word on the client server so i cannot go with OLE
Automation.Has anybody tried to use any other spell checker which works with
mid-tier also.
regards
Manuj Chauhan
On Thu, Aug 7, 2008 at 10:57 AM, manuj chauhan [EMAIL PROTECTED]
wrote:
hi
I am using a third party spell checker with remedy mid tier.
i am using JavaScript to open that spell checker integrated with ASP.net
my remedy window on click of the spell checker calls run process to open up
the spell checker
here is the JavaScript function
function runSpellCheck()
{
var objtext=window.opener.document.getElementById(%=fieldID1%);
document.getElementById(textBox1).value=objtext.value;
window.focus();
}
function refreshClient()
{
window.opener.document.getElementById(%=fieldID1%).value =
document.getElementById(textBox1).value;
window.opener.document.getElementById(%=fieldID1%).focus();
window.close();
}
i am facing a problem that it is not saving the changes made by the spell
checker and the remedy window is not able to trace the focus sent by the
JavaScript due to which it only displays the change and when focus of the
field is lost again the wrong spelling returns back that was keyed down.
regards
Manuj Chauhan
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Re: Error when opening the server information with user tool 7.1 patch-4
Hi, Part of the ar.conf file: Db-Character-Set: UTF-8 Plugin: /cor/dev/cremedy/home/bin/reportplugin.sl Plugin: /cor/dev/cremedy/home/bin/ardbcldap.sl Plugin: /cor/dev/cremedy/home/bin/arealdap.sl Plugin: /cor/dev/cremedy/home/bin/ardbcconf.sl Plugin: /cor/dev/cremedy/home/bin/ServerAdmin.sl Plugin: /cor/dev/cremedy/home/bin/FlashboardObject.sl Plugin: /cor/dev/cremedy/home/bin/libwebservice.sl ARF-Java-Class-Path: /cor/dev/cremedy/home/bin/arapi71.jar:/cor/dev/cremedy/home/bin/axis.jar :/cor/dev/cremedy/home/bin/log4j-1.2.8.jar:/cor/dev/cremedy/home/bin/web svc71.jar:/cor /dev/cremedy/home/bin/wsdl4j-1.5.1.jar:/cor/dev/cremedy/home/bin/xercesI mpl.jar:/cor/dev/cremedy/home/bin/xmlParserAPIs.jar:/cor/dev/cremedy/hom e/bin/commons-logging-1.0.4.jar:/co r/dev/cremedy/home/bin/commons-discovery-0.2.jar:/cor/dev/cremedy/home/b in/jaxrpc.jar:/cor/dev/cremedy/home/bin/saaj.jar Db-password: 3CzFB3D58sDQsIeAjaAfIMdkxse7CYNhneE9tY5vbX97daKk0bkdufXOq01q8kSj0LBPW5Sh 3EJIo3f8efIQDWeI8T0ZqM9tuwj6cbDRU3xxDPijZRN4Mg== DSO-User-Password: R74K+7lFEsFICUpgAi0tURsE9wjWNwKBaC9RskfVTdCpwVqJlWK4IPKtgQLdIrZVTi7IzIn3 z7aNhpKJ/xh9m6Q3gBU8xuMxJvFDaj9SEnQjeFf21wlvDg== Remedy-App-Service-Password: lYjv8KNM5WTFbVo+nEqyLQv/f+Q0AAD70veH5/0tiuLOLif1PHbcj+Fd+rws0p2jEjHr5iWd WXcCyiBGHUX8NkEgBr93DlMD0u9+2QjkaysYUAvU/9t18w== Mid-Tier-Service-Password: JsnE58RYP9pYmAhdrxwmV31Hy7dMR0Q0Msd+IYp1vQsWSjvrZExh+Yo2LE4FnEthhsXN/4CR IJRWRizWNVClyPWT53Bs7kyX8kSZGbeThLwV8xo51qOzGA== ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ARDBC-LDAP-Hostname: jjedsdir.jnj.com ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Base-Dn: ARDBC-LDAP-Use-Cache: F ARDBC-LDAP-Cache-MaxSize: ARDBC-LDAP-Cache-TTL: ARDBC-LDAP-Connect-Timeout: ARDBC-LDAP-Page-Size: ARDBC-LDAP-Time-Format: 0 Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ncsdev07.na.jnj.com Debug-mode: 131221 Submitter-Mode: 1 Server-Plugin-Default-Timeout: 300 Use-Password-File: T Thanks Saurabh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, August 13, 2008 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Do you actually have the ServerAdmin plugin lised in your ar.conf file? In my 7.1 server the line is: Plugin: /apps/ars/bin/ServerAdmin.so (My Remedy server is installed in /apps/ar, and I am using Sun Solaris 10 ) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-JJ] Sent: Tuesday, August 12, 2008 4:21 PM To: arslist@ARSLIST.ORG Subject: Error when opening the server information with user tool 7.1 patch-4 Hi All, I and getting an error : ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION when I open the server information from remedy user tool. I have modified my ar.conf file with: Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ncsdev07.na.jnj.com I am still getting the error. Thanks for help. Saurabh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
