Re: C APIs to create Change ticket.
Hi, Its is 6.3 I am getting following error when I call The category, type, and item combination is invalid. Select a category, type, and item in the field lists. Please suggest how to resolve it. With Regards, Anuj Dua From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Konrad Banasiak Sent: Friday, April 16, 2010 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: C APIs to create Change ticket. ** Hi, What is the version of your Change Management Application? Cheers Konrad TopPositions Really only one secure Plugin SSO for BM Remedy AR System. Http://www.remedy-sso.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Anuj DUA Sent: Friday, April 16, 2010 1:25 PM To: arslist@ARSLIST.ORG Subject: C APIs to create Change ticket. ** Hello List, Thanks to please let me know the source of C APIs and the respective API to create change ticket through C programming. With Regards, Anuj Dua _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: C APIs to create Change ticket.
Hi, Which form are you creating your entry in? The Category/Type/Item fields are apparently checked for a valid combination. You must specify a valid combination in your call. You can use the normal AR System client to submit a ticket and verify the fields that need to be sent along with valid values. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi, Its is 6.3 I am getting following error when I call The category, type, and item combination is invalid. Select a category, type, and item in the field lists. Please suggest how to resolve it. With Regards, Anuj Dua From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Konrad Banasiak Sent: Friday, April 16, 2010 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: C APIs to create Change ticket. ** Hi, What is the version of your Change Management Application? Cheers Konrad TopPositions Really only one secure Plugin SSO for BM Remedy AR System. Http://www.remedy-sso.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Anuj DUA Sent: Friday, April 16, 2010 1:25 PM To: arslist@ARSLIST.ORG Subject: C APIs to create Change ticket. ** Hello List, Thanks to please let me know the source of C APIs and the respective API to create change ticket through C programming. With Regards, Anuj Dua _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: how to retrieve incidents which are already been archived
Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who will remove your details from its database. You are not au= thorized to read, copy, disseminate, distribute or use this e-mail message = or any attachment to it in any manner and must delete the email and destroy= any hard copies of it.=20 This e-mail message does not contain financial instructions or commitments = of any kind. Any views expressed in this message are those of the individua= l sender and do not necessarily reflect the views of Emirates NBD PJSC, or = any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** html xmlns:v=3Durn:schemas-microsoft-com:vml xmlns:o=3Durn:schemas-micr= osoft-com:office:office xmlns:w=3Durn:schemas-microsoft-com:office:word = xmlns:x=3Durn:schemas-microsoft-com:office:excel xmlns:p=3Durn:schemas-m= icrosoft-com:office:powerpoint xmlns:a=3Durn:schemas-microsoft-com:office= :access xmlns:dt=3Duuid:C2F41010-65B3-11d1-A29F-00AA00C14882 xmlns:s=3D= uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882 xmlns:rs=3Durn:schemas-microsof= t-com:rowset xmlns:z=3D#RowsetSchema xmlns:b=3Durn:schemas-microsoft-co= m:office:publisher xmlns:ss=3Durn:schemas-microsoft-com:office:spreadshee= t xmlns:c=3Durn:schemas-microsoft-com:office:component:spreadsheet xmlns= :odc=3Durn:schemas-microsoft-com:office:odc xmlns:oa=3Durn:schemas-micro= soft-com:office:activation xmlns:html=3Dhttp://www.w3.org/TR/REC-html40; = xmlns:q=3Dhttp://schemas.xmlsoap.org/soap/envelope/; xmlns:rtc=3Dhttp://m= icrosoft.com/officenet/conferencing xmlns:D=3DDAV: xmlns:Repl=3Dhttp://= schemas.microsoft.com/repl/ xmlns:mt=3Dhttp://schemas.microsoft.com/share= point/soap/meetings/ xmlns:x2=3Dhttp://schemas.microsoft.com/office/excel= /2003/xml xmlns:ppda=3Dhttp://www.passport.com/NameSpace.xsd; xmlns:ois= =3Dhttp://schemas.microsoft.com/sharepoint/soap/ois/;
Re: how to retrieve incidents which are already been archived
Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who will remove your details from its database. You are not au= thorized to read, copy, disseminate, distribute or use this e-mail message = or any attachment to it in any manner and must delete the email and destroy= any hard copies of it.=20 This e-mail message does not contain financial instructions or commitments = of any kind. Any views expressed in this message are those of the individua= l sender and do not necessarily reflect the views of Emirates NBD PJSC, or = any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** html xmlns:v=3Durn:schemas-microsoft-com:vml xmlns:o=3Durn:schemas-micr= osoft-com:office:office xmlns:w=3Durn:schemas-microsoft-com:office:word = xmlns:x=3Durn:schemas-microsoft-com:office:excel xmlns:p=3Durn:schemas-m= icrosoft-com:office:powerpoint xmlns:a=3Durn:schemas-microsoft-com:office= :access xmlns:dt=3Duuid:C2F41010-65B3-11d1-A29F-00AA00C14882 xmlns:s=3D= uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882 xmlns:rs=3Durn:schemas-microsof= t-com:rowset xmlns:z=3D#RowsetSchema xmlns:b=3Durn:schemas-microsoft-co= m:office:publisher xmlns:ss=3Durn:schemas-microsoft-com:office:spreadshee= t xmlns:c=3Durn:schemas-microsoft-com:office:component:spreadsheet xmlns= :odc=3Durn:schemas-microsoft-com:office:odc xmlns:oa=3Durn:schemas-micro= soft-com:office:activation
Re: how to retrieve incidents which are already been archived
I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who will remove your details from its database. You are not au= thorized to read, copy, disseminate, distribute or use this e-mail message = or any attachment to it in any manner and must delete the email and destroy= any hard copies of it.=20 This e-mail message does not contain financial instructions or commitments = of any kind. Any views expressed in this message are those of the individua= l sender and do not necessarily reflect the views of Emirates NBD PJSC, or = any other related subsidiaries, entities or persons. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/html; charset=us-ascii Content-Transfer-Encoding: quoted-printable ** html
Re: how to retrieve incidents which are already been archived
Its mean there is no difference between archiving and deletion in Remedy. If I will delete all the records, then from backup I can retrieve. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who will remove your details from its database. You are not au= thorized to read, copy, disseminate, distribute or use this e-mail message = or any attachment to it in any manner and must delete the email and destroy= any hard copies of it.=20 This e-mail message does not contain financial instructions or commitments = of any kind. Any views expressed in this message are those of the individua= l sender and do not necessarily
Re: how to retrieve incidents which are already been archived
Export the records from the archive form to an arx file using a User Tool report and then import them back into the original form. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 04:47 To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived ** Hi there, I have successfully archived the incidents. How to retrieve those incidents which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: how to retrieve incidents which are already been archived
If you have archived an incident it will be moved to another form called incidents- archive, try searching in this form. Thanks Regards, Pavan Kumar -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Its mean there is no difference between archiving and deletion in Remedy. If I will delete all the records, then from backup I can retrieve. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who will
Re: how to retrieve incidents which are already been archived
Hi Kumar, Yes I archive on the following form. Archive to Form: ARCHIVE:HPD:Help Desk2 How to search from this form, please tell me. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Tuesday, April 20, 2010 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived If you have archived an incident it will be moved to another form called incidents- archive, try searching in this form. Thanks Regards, Pavan Kumar -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Its mean there is no difference between archiving and deletion in Remedy. If I will delete all the records, then from backup I can retrieve. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks
Re: how to retrieve incidents which are already been archived
Archiving in ITSM is a complex operation. The first thing to define is what data do you want to archive? To determine this, you need to speak to your user base (Do they want just Incidents, or Incident Work Logs, or Incident Attachments - what do they expect to happen if you want to archive an Incident that is associated with another ticket? Once you have determined this, then you can begin to plan how to archive. This is a very rough plan of how we did this here: 1. Determine the archive qualification for the base form. 2. Determine the relationship between the base form and child forms (Worklogs, attachments etc) 3. Write a SQL update that will set a flag on the child forms when the base form tickets are ready to be archived. 4. Archive the child forms - using the Archive flag 5. Using a SQL update, set the archive flag on the base form 6. Archive the base forms - using the Archive flag This method was determined to be the most efficient. This way you can keep all your relationships between Incidents, and the SQL updates are used because if you have significant numbers of records to archive, setting the Archive flag using Remedy workflow uses a significant amount of Filter processing. Hope this helps anybody who is thinking of archiving anything in ITSM. Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.commailto:gavin.cole...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Walters, Mark Sent: 20 April 2010 11:38 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived ** Export the records from the archive form to an arx file using a User Tool report and then import them back into the original form. Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 04:47 To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived ** Hi there, I have successfully archived the incidents. How to retrieve those incidents which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** ___ UNSUBSCRIBE
Re: how to retrieve incidents which are already been archived
Amanullah, If the form has Public view access then you should see it in the Object List. I don't like to add objects to OOTB forms but you could add a single button that performs an Open window action against the ARCHIVE:HPD:Help Desk2 form in search mode. Then when a user needs access to the Archived data they only need to click the button and then do a search in the archive form. You could get fancy and actually let the user enter the incident number and grab it for the open window action in modify mode so their search is performed in the active link. Be aware of what Gavin said about the attachments not being archived. You may only get to see your archived Helpdesk records. Good luck, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Kumar, Yes I archive on the following form. Archive to Form: ARCHIVE:HPD:Help Desk2 How to search from this form, please tell me. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Tuesday, April 20, 2010 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived If you have archived an incident it will be moved to another form called incidents- archive, try searching in this form. Thanks Regards, Pavan Kumar -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Its mean there is no difference between archiving and deletion in Remedy. If I will delete all the records, then from backup I can retrieve. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve
ARDBC LDAP
Hi listeners, Has anybody ever been able to use the ARDBC LDAP plugin mapping the request id to the dn ? I succeeded with mapping to attribute where length is less than 15 characters, but I can't succeed with longer strings, while it is documented as being supported. I am using ARS 7.5 patch 3. Thanks for your help. Kais ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Fair warning - for contractors out there (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Having worked (for almost two and half years) in the group which has this opening, I can tell you it's not the job that isn't real. However, it is a moot point as this position was recently filled with someone who was up front and honest about their development and project experience. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Drake Sent: Monday, April 19, 2010 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there For anyone who would need or like details, please feel free to hit me up directly From: Action Request System discussion list(ARSList) on behalf of Joe D'Souza Sent: Mon 4/19/2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there ** This is as good a site as any to share information such as this.. David, could you please let us know of what your exact experience was? I may be looking for work soon so information such as this would same me time.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore Sent: Monday, April 19, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there ** David, can you expand on that a bit? On Mon, Apr 19, 2010 at 12:13 PM, David Drake david.dr...@wipro.com wrote: ** This may or may not be appropriate to this venue. However, this is not a real job. There've been several folks who've wasted their time and resources, myself included unfortunately, in this position. Should you see it listed again, steer clear. Passing this on for your information. Contact me for full work statement, if interested. Summary: Senior Remedy Developer, Fort Sam Houston, TX - Responsible for all the technical systems supporting and implementing the CMDB and Remedy ticketing system. The current and planned systems that the administrators will work on include: Custom SQL query creation, SQL admin work, Remedy customization, server maintenance, and security compliance. The developer will validate deployment plans, conduct training sessions, and engineer checklists for monitoring and maintenance. - Travel may be involved (5%) - Clearance may be required - Contractor: Aleut Communications Services (aleutcomm.com http://aleutcomm.com/ ) Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com http://www.wipro.com/ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
Re: Fair warning - for contractors out there (UNCLASSIFIED)
Oooohh .snap! On Tue, Apr 20, 2010 at 5:00 PM, Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC christopher.micha...@us.army.mil wrote: Classification: UNCLASSIFIED Caveats: NONE Having worked (for almost two and half years) in the group which has this opening, I can tell you it's not the job that isn't real. However, it is a moot point as this position was recently filled with someone who was up front and honest about their development and project experience. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Drake Sent: Monday, April 19, 2010 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there For anyone who would need or like details, please feel free to hit me up directly From: Action Request System discussion list(ARSList) on behalf of Joe D'Souza Sent: Mon 4/19/2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there ** This is as good a site as any to share information such as this.. David, could you please let us know of what your exact experience was? I may be looking for work soon so information such as this would same me time.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore Sent: Monday, April 19, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there ** David, can you expand on that a bit? On Mon, Apr 19, 2010 at 12:13 PM, David Drake david.dr...@wipro.com wrote: ** This may or may not be appropriate to this venue. However, this is not a real job. There've been several folks who've wasted their time and resources, myself included unfortunately, in this position. Should you see it listed again, steer clear. Passing this on for your information. Contact me for full work statement, if interested. Summary: Senior Remedy Developer, Fort Sam Houston, TX - Responsible for all the technical systems supporting and implementing the CMDB and Remedy ticketing system. The current and planned systems that the administrators will work on include: Custom SQL query creation, SQL admin work, Remedy customization, server maintenance, and security compliance. The developer will validate deployment plans, conduct training sessions, and engineer checklists for monitoring and maintenance. - Travel may be involved (5%) - Clearance may be required - Contractor: Aleut Communications Services (aleutcomm.com http://aleutcomm.com/ ) Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com http://www.wipro.com/ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10
Re: COLSUM
That's the thingthe table itself isn't set to chunkthe chunking is happening at the server and affects ALL tables the server needs to read. The table in question has 4 columns, all that need to at some point have a colsum done on them. Based on my reading of the server side table chunking, it's designed to keep the memory usage down by handling x records at a time...but in this case that's not what it doesit simply causes the server to increase the chunk size by that amount until it's dealing with the entire tableand it does this automatically when you ask for a colsumit knows that all you want is a sum of the values, yet it does massively more work than is necessary to get the information and ends up taking massively more time than necessarythus I was looking for Doug's view on the subject as he seems to always have an eloquent response to such design questions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Monday, April 19, 2010 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: COLSUM Hi, I seems to be doing what you asked it to do. The way both client and FLTR tables work, is by filling the table with data (in memory). If you tell it to chunk, it apparently reads it that way. Create a new table-field without chinking, with a single column, and do the COLSUM there instead. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Doug, Since you have been replying to list posts more frequently, I figured I would ask you a question real quick. We have several pieces of workflow that use filter side tables and COLSUM. In situations where there are more records in the table than the 'Server Table Field Chunk Size', I have noticed that it does a 'select first x' on the table columns, and it does it again till it finds a number higher than the number of records returned. In our situation we had the setting at 1000 and had over 50K records in the table...so the SQL log shows select first 1000, then 2000, 3000, 4000, etc till it hits a value above the count in the table. This of course kills our performance when we are just doing a sum on a columnso I converted them to direct SQL doing SUM() and aren't having problems anymore. Why was this done as a method to perform COLSUM?it doesn't seem efficient to me at all. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: COLSUM
Hi, I now understand what you are saying. I guess that when it reads for example 3000 records, it just drops record 1-2000 and uses the trailing 1000 records. So for you, this results in a massive number of SQL-searches instead of reading through the table once. In this case, I guess a direct SQL call would be only workable solution... I think that the best way for BMC to handle/implement this would be to use the chunk-size you specify for the table-field, with a possible maximum-limit equal to the system wide max-entries-returned-by-get-list... I must confess that I typically work with fewer records in filter-tables. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. That's the thingthe table itself isn't set to chunkthe chunking is happening at the server and affects ALL tables the server needs to read. The table in question has 4 columns, all that need to at some point have a colsum done on them. Based on my reading of the server side table chunking, it's designed to keep the memory usage down by handling x records at a time...but in this case that's not what it doesit simply causes the server to increase the chunk size by that amount until it's dealing with the entire tableand it does this automatically when you ask for a colsumit knows that all you want is a sum of the values, yet it does massively more work than is necessary to get the information and ends up taking massively more time than necessarythus I was looking for Doug's view on the subject as he seems to always have an eloquent response to such design questions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Monday, April 19, 2010 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: COLSUM Hi, I seems to be doing what you asked it to do. The way both client and FLTR tables work, is by filling the table with data (in memory). If you tell it to chunk, it apparently reads it that way. Create a new table-field without chinking, with a single column, and do the COLSUM there instead. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Doug, Since you have been replying to list posts more frequently, I figured I would ask you a question real quick. We have several pieces of workflow that use filter side tables and COLSUM. In situations where there are more records in the table than the 'Server Table Field Chunk Size', I have noticed that it does a 'select first x' on the table columns, and it does it again till it finds a number higher than the number of records returned. In our situation we had the setting at 1000 and had over 50K records in the table...so the SQL log shows select first 1000, then 2000, 3000, 4000, etc till it hits a value above the count in the table. This of course kills our performance when we are just doing a sum on a columnso I converted them to direct SQL doing SUM() and aren't having problems anymore. Why was this done as a method to perform COLSUM?it doesn't seem efficient to me at all. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARDBC LDAP
I have not done this recently. My experience was that you needed to add a unique attribute to the directory that could be used to retrieve the actual record. If you are only doing a table-refresh to load data, you will not need this, as the system only performs a single search. If you are using set-fields or push-fields, the unique max-15-character-key is needed. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi listeners, Has anybody ever been able to use the ARDBC LDAP plugin mapping the request id to the dn ? I succeeded with mapping to attribute where length is less than 15 characters, but I can't succeed with longer strings, while it is documented as being supported. I am using ARS 7.5 patch 3. Thanks for your help. Kais ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ARDBC LDAP
I believe someone in the past suggested using uSNCreated as the mapping for RequestID. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, April 20, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP I have not done this recently. My experience was that you needed to add a unique attribute to the directory that could be used to retrieve the actual record. If you are only doing a table-refresh to load data, you will not need this, as the system only performs a single search. If you are using set-fields or push-fields, the unique max-15-character-key is needed. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support Sent: Tuesday, April 20, 2010 8:44 AM To: arslist@ARSLIST.ORG Subject: ARDBC LDAP Hi listeners, Has anybody ever been able to use the ARDBC LDAP plugin mapping the request id to the dn ? I succeeded with mapping to attribute where length is less than 15 characters, but I can't succeed with longer strings, while it is documented as being supported. I am using ARS 7.5 patch 3. Thanks for your help. Kais ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: COLSUM
I had one example I was working with that had over a million records that it was summingtook a fairly powerful server some 5 min's to get me the sumwhereas a simple select sum(field) took microseconds.interested in the design considerations I'm not aware of...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, April 20, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: COLSUM Hi, I now understand what you are saying. I guess that when it reads for example 3000 records, it just drops record 1-2000 and uses the trailing 1000 records. So for you, this results in a massive number of SQL-searches instead of reading through the table once. In this case, I guess a direct SQL call would be only workable solution... I think that the best way for BMC to handle/implement this would be to use the chunk-size you specify for the table-field, with a possible maximum-limit equal to the system wide max-entries-returned-by-get-list... I must confess that I typically work with fewer records in filter-tables. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. That's the thingthe table itself isn't set to chunkthe chunking is happening at the server and affects ALL tables the server needs to read. The table in question has 4 columns, all that need to at some point have a colsum done on them. Based on my reading of the server side table chunking, it's designed to keep the memory usage down by handling x records at a time...but in this case that's not what it doesit simply causes the server to increase the chunk size by that amount until it's dealing with the entire tableand it does this automatically when you ask for a colsumit knows that all you want is a sum of the values, yet it does massively more work than is necessary to get the information and ends up taking massively more time than necessarythus I was looking for Doug's view on the subject as he seems to always have an eloquent response to such design questions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Monday, April 19, 2010 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: COLSUM Hi, I seems to be doing what you asked it to do. The way both client and FLTR tables work, is by filling the table with data (in memory). If you tell it to chunk, it apparently reads it that way. Create a new table-field without chinking, with a single column, and do the COLSUM there instead. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Doug, Since you have been replying to list posts more frequently, I figured I would ask you a question real quick. We have several pieces of workflow that use filter side tables and COLSUM. In situations where there are more records in the table than the 'Server Table Field Chunk Size', I have noticed that it does a 'select first x' on the table columns, and it does it again till it finds a number higher than the number of records returned. In our situation we had the setting at 1000 and had over 50K records in the table...so the SQL log shows select first 1000, then 2000, 3000, 4000, etc till it hits a value above the count in the table. This of course kills our performance when we are just doing a sum on a columnso I converted them to direct SQL doing SUM() and aren't having problems anymore. Why was this done as a method to perform COLSUM?it doesn't seem efficient to me at all. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist
Data Visualization - Report Question
Hello Remedy Users, I am trying to use the Remedy Data Visulization Field to display some Remedy Reports. When I run the report from the Report Selection form it uses the Report Qualification, however if the Report is launched on a DV field it does not use the Qualification and does a 1=1. Any idea why would that be? Thanks Mathew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: COLSUM
LJ, This is definitely a very good example of why sometimes you have to bypass the ARS layer and go straight to the database, and take advantage of the broader functionality available at the database layer; SQL functions is a perfect example. I don't think ARS will ever provide all the functionality that you can have at the database layer, since anyway database functionality keeps evolving as ARS is evolvingfor instance, in Oracle 10g and 11g, you can use regular expressions in SQL statements...very powerful. Will ARS provide regular expressions in SQL statements? probably not, not until DB2 and SQL server can do that; and that's OK, 'cause you can execute direct SQL from ARS. Guillaume From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on behalf of LJ LongWing [lj.longw...@gmail.com] Sent: Tuesday, April 20, 2010 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: COLSUM I had one example I was working with that had over a million records that it was summingtook a fairly powerful server some 5 min's to get me the sumwhereas a simple select sum(field) took microseconds.interested in the design considerations I'm not aware of...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Tuesday, April 20, 2010 9:10 AM To: arslist@ARSLIST.ORG Subject: Re: COLSUM Hi, I now understand what you are saying. I guess that when it reads for example 3000 records, it just drops record 1-2000 and uses the trailing 1000 records. So for you, this results in a massive number of SQL-searches instead of reading through the table once. In this case, I guess a direct SQL call would be only workable solution... I think that the best way for BMC to handle/implement this would be to use the chunk-size you specify for the table-field, with a possible maximum-limit equal to the system wide max-entries-returned-by-get-list... I must confess that I typically work with fewer records in filter-tables. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. That's the thingthe table itself isn't set to chunkthe chunking is happening at the server and affects ALL tables the server needs to read. The table in question has 4 columns, all that need to at some point have a colsum done on them. Based on my reading of the server side table chunking, it's designed to keep the memory usage down by handling x records at a time...but in this case that's not what it doesit simply causes the server to increase the chunk size by that amount until it's dealing with the entire tableand it does this automatically when you ask for a colsumit knows that all you want is a sum of the values, yet it does massively more work than is necessary to get the information and ends up taking massively more time than necessarythus I was looking for Doug's view on the subject as he seems to always have an eloquent response to such design questions. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Monday, April 19, 2010 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: COLSUM Hi, I seems to be doing what you asked it to do. The way both client and FLTR tables work, is by filling the table with data (in memory). If you tell it to chunk, it apparently reads it that way. Create a new table-field without chinking, with a single column, and do the COLSUM there instead. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Doug, Since you have been replying to list posts more frequently, I figured I would ask you a question real quick. We have several pieces of workflow that use filter side tables and COLSUM. In situations where there are more records in the table than the 'Server Table Field Chunk Size', I have noticed that it does a 'select first x' on the table columns, and it does it again till it finds a number higher than the number of records returned. In our situation we had the setting at 1000 and had over 50K records in the table...so the SQL log shows select first 1000, then 2000, 3000, 4000, etc till it hits a value above the count in the table. This of course kills our performance when we are just doing a sum on a columnso I converted them to direct SQL doing SUM() and aren't having problems anymore.
Re: Fair warning - for contractors out there (UNCLASSIFIED)
So the poor fools who had the position, so-called, before were lying about years of experience. Nice...and evidence of the original assertion. Nuff said -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michaud, Christopher W Mr CTR US USA MEDCOM USAMITC Sent: Tuesday, April 20, 2010 7:00 AM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Having worked (for almost two and half years) in the group which has this opening, I can tell you it's not the job that isn't real. However, it is a moot point as this position was recently filled with someone who was up front and honest about their development and project experience. Christopher Michaud -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Drake Sent: Monday, April 19, 2010 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there For anyone who would need or like details, please feel free to hit me up directly From: Action Request System discussion list(ARSList) on behalf of Joe D'Souza Sent: Mon 4/19/2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there ** This is as good a site as any to share information such as this.. David, could you please let us know of what your exact experience was? I may be looking for work soon so information such as this would same me time.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Warren Baltimore Sent: Monday, April 19, 2010 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: Fair warning - for contractors out there ** David, can you expand on that a bit? On Mon, Apr 19, 2010 at 12:13 PM, David Drake david.dr...@wipro.com wrote: ** This may or may not be appropriate to this venue. However, this is not a real job. There've been several folks who've wasted their time and resources, myself included unfortunately, in this position. Should you see it listed again, steer clear. Passing this on for your information. Contact me for full work statement, if interested. Summary: Senior Remedy Developer, Fort Sam Houston, TX - Responsible for all the technical systems supporting and implementing the CMDB and Remedy ticketing system. The current and planned systems that the administrators will work on include: Custom SQL query creation, SQL admin work, Remedy customization, server maintenance, and security compliance. The developer will validate deployment plans, conduct training sessions, and engineer checklists for monitoring and maintenance. - Travel may be involved (5%) - Clearance may be required - Contractor: Aleut Communications Services (aleutcomm.com http://aleutcomm.com/ ) Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com http://www.wipro.com/ _attend WWRUG10 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and
Active Link External $PROCESS$ on AR Server 7.5
Hello together, I have upgraded my ARS servers from 6.3 to 7.5 and facing with some major problems since then. The previous syntax to run an external process via an Active Link was $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2 and it worked perfect. But since the 7.5 upgrade I have been receiving errors: ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Process: /mypath/script -p1 parameter1 -p2 parameter2 ACTL Error while performing active link action Do you have any idea? What am I doing wrong here? I even tried double-quoting the parameters but nothing seems to work. Also removing : character from active link results with no error but returns null. Thanks in advance! Koray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Active Link External $PROCESS$ on AR Server 7.5
Is the problem with the syntax or with what /mypath/script is doing? On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote: Hello together, I have upgraded my ARS servers from 6.3 to 7.5 and facing with some major problems since then. The previous syntax to run an external process via an Active Link was $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2 and it worked perfect. But since the 7.5 upgrade I have been receiving errors: ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Process: /mypath/script -p1 parameter1 -p2 parameter2 ACTL Error while performing active link action Do you have any idea? What am I doing wrong here? I even tried double-quoting the parameters but nothing seems to work. Also removing : character from active link results with no error but returns null. Thanks in advance! Koray ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Data Visualization - Report Question
I'm not sure why, but we had to use an Active Link to set a customQual to do this in the past. On Tue, Apr 20, 2010 at 12:02 PM, mathew thomas tinu_m_tho...@yahoo.co.inwrote: ** Hello Remedy Users, I am trying to use the Remedy Data Visulization Field to display some Remedy Reports. When I run the report from the Report Selection form it uses the Report Qualification, however if the Report is launched on a DV field it does not use the Qualification and does a 1=1. Any idea why would that be? Thanks Mathew _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script -p1 parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So it can't be the syntax. On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote: Is the problem with the syntax or with what /mypath/script is doing? On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote: Hello together, I have upgraded my ARS servers from 6.3 to 7.5 and facing with some major problems since then. The previous syntax to run an external process via an Active Link was $PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2 and it worked perfect. But since the 7.5 upgrade I have been receiving errors: ACTL - Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Process: /mypath/script -p1 parameter1 -p2 parameter2 ACTL Error while performing active link action Do you have any idea? What am I doing wrong here? I even tried double-quoting the parameters but nothing seems to work. Also removing : character from active link results with no error but returns null. Thanks in advance! Koray ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are -- You received this message because you are subscribed to the Google Groups Remedy ARS group. To post to this group, send email to arsl...@googlegroups.com. To unsubscribe from this group, send email to arslist+unsubscr...@googlegroups.com. For more options, visit this group athttp://groups.google.com/group/arslist?hl=en. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
How can an external program query to see if a ticket # exists?
Hi all, I need to provide a way a program can ask Remedy if a ticket number exists. Web services is out (mismatch of Mid-tier and ARS versions). I am looking for any other simple solution. I tried a query with runmacro.exe, hoping i can somehow trick it into letting me know if the query matched any record or not, but it turns out its not designed to output anything to standard output, other than macro xx processing completed. I am trying the -o (output to file) option, which may work (working on getting the query criteria right), but appears to be very slow. I am considering a Perl script that will take a ticket number and simply respond with something like yes or no. I will likely turn it into an .exe using perl2exe. We use a lot of Perl, but all of it is on the server side and on Solaris. This will be the first time doing it on Windows, so I wish I could avoid having to open this can of worms to build and maintain. Before I go that route, I want to pick your brain and see if I have overlooked any other simple solution. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart arserverd
in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arslist@ARSLIST.ORG
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script -p1
parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So it
can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
___ UNSUBSCRIBE or access ARSlist Archives
atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers
Are
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Re: How can an external program query to see if a ticket # exists?
-- ARS 6.3, Midtier 7.1. The query is to be run from a Windows server. --- On Tue, 4/20/10, Rabi Tripathi ars_l...@yahoo.com wrote: From: Rabi Tripathi ars_l...@yahoo.com Subject: How can an external program query to see if a ticket # exists? To: arslist@arslist.org Date: Tuesday, April 20, 2010, 12:32 PM Hi all, I need to provide a way a program can ask Remedy if a ticket number exists. Web services is out (mismatch of Mid-tier and ARS versions). I am looking for any other simple solution. I tried a query with runmacro.exe, hoping i can somehow trick it into letting me know if the query matched any record or not, but it turns out its not designed to output anything to standard output, other than macro xx processing completed. I am trying the -o (output to file) option, which may work (working on getting the query criteria right), but appears to be very slow. I am considering a Perl script that will take a ticket number and simply respond with something like yes or no. I will likely turn it into an .exe using perl2exe. We use a lot of Perl, but all of it is on the server side and on Solaris. This will be the first time doing it on Windows, so I wish I could avoid having to open this can of worms to build and maintain. Before I go that route, I want to pick your brain and see if I have overlooked any other simple solution. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
log file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/
script -p1 parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2
parameter2 as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while
the restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart arserverd
in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script -p1
parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So it
can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
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Re: How can an external program query to see if a ticket # exists?
setup klink (Kinetic Link) http://www.kineticdata.com/Products/KineticLink.html (Free/opensource) then http://matrix.kineticdata.com:8081/klink/entries/127.0.0.1/User (will give you all record numbers) http://skitch.com/johnsundberg/n92y6/mozilla-firefox http://matrix.kineticdata.com:8081/klink/entry/127.0.0.1/User/001 (will give you User record - 1 -- as XML) http://skitch.com/johnsundberg/n92bn/mozilla-firefox http://matrix.kineticdata.com:8081/klink/entries/127.0.0.1/User?qualification='7'=0 (will give you User records where field '7' = 0) http://skitch.com/johnsundberg/n92b3/mozilla-firefox -John On Apr 20, 2010, at 11:32 AM, Rabi Tripathi wrote: Hi all, I need to provide a way a program can ask Remedy if a ticket number exists. Web services is out (mismatch of Mid-tier and ARS versions). I am looking for any other simple solution. I tried a query with runmacro.exe, hoping i can somehow trick it into letting me know if the query matched any record or not, but it turns out its not designed to output anything to standard output, other than macro xx processing completed. I am trying the -o (output to file) option, which may work (working on getting the query criteria right), but appears to be very slow. I am considering a Perl script that will take a ticket number and simply respond with something like yes or no. I will likely turn it into an .exe using perl2exe. We use a lot of Perl, but all of it is on the server side and on Solaris. This will be the first time doing it on Windows, so I wish I could avoid having to open this can of worms to build and maintain. Before I go that route, I want to pick your brain and see if I have overlooked any other simple solution. Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AW: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Koray,
when you restart arserverd in your shell and then execute the AL with run
process you will perhaps see some helpful error-messages.
I think it's something related to the environment (ENV-Vars like
LD_LIBRARY_PATH or something like that).
To execute your script with the same env. as arserverd do the following.
/ar_install_dir/bin/arsystem env /mypath/script -p1 parameter1 -p2 parameter2
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:54
An: arslist@ARSLIST.ORG
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening log file
in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/ script -p1
parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2 parameter2
as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while the restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart arserverd
in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script -p1
parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So it
can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with
some major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
__
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Are
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Conny, thank you.
I will try and find a suitable timeframe for a restart and share the
results.
Best Regards,
Koray
On Apr 20, 7:58 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
when you restart arserverd in your shell and then execute the AL with run
process you will perhaps see some helpful error-messages.
I think it's something related to the environment (ENV-Vars like
LD_LIBRARY_PATH or something like that).
To execute your script with the same env. as arserverd do the following.
/ar_install_dir/bin/arsystem env /mypath/script -p1 parameter1 -p2
parameter2
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:54
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening log
file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/ script
-p1 parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2
parameter2 as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while the
restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart
arserverd in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR
Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script
-p1 parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So
it can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with
some major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
__
__ ___ UNSUBSCRIBE or access ARSlist Archives
atwww.arslist.orgattendwwrug10www.wwrug.comARSlist:Where the Answers
Are
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Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
I may be picky here but when I do an external $PROCESS$ from an AL I don't put
a space after the colon
$PROCESS$ @@:/mypath/script -p1 parameter1 -p2 parameter2
The 0x86 is what the script is exiting with as a status. On scripts I don't
want to return an error to Remedy I exit them with an exit 0 line.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of koray
Sent: Tuesday, April 20, 2010 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
log file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/
script -p1 parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2
parameter2 as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while
the restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart arserverd
in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script -p1
parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So it
can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
___ UNSUBSCRIBE or access ARSlist Archives
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Are
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Job: Remedy Developer/Administrator - Washington DC - 1 Year Contract
Need a Remedy Developer/Administrator US Citizen Telecommute: NO Location: Washington DC Rate: 45-55/HR W2 Any Experience will work at this time, need to be local to DC. Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com mailto:jkitc...@kforce.com | www.govtrecruiter.com http://www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hi Fred,
Removing the space after the colon was exactly the same thing I did
after starting to receive errors. I also used the exit(0) line :-)
I have no idea why it fails, the only way left seems a restart as
Conny said, i think.
Koray
On Apr 20, 8:20 pm, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
I may be picky here but when I do an external $PROCESS$ from an AL I don't
put a space after the colon
$PROCESS$ @@:/mypath/script -p1 parameter1 -p2 parameter2
The 0x86 is what the script is exiting with as a status. On scripts I don't
want to return an error to Remedy I exit them with an exit 0 line.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of koray
Sent: Tuesday, April 20, 2010 11:54 AM
To: arsl...@arslist.org
Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
log file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/
script -p1 parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2
parameter2 as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while
the restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart
arserverd in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server
7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script
-p1 parameter1 -p2 parameter2 to UNIX shell and it returns as expected. So
it can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
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Re: ARDBC LDAP
I use the cn, which isn't great, but it's unique and always populated. Plus, when people change their names, their login stays the same here, so I don't have an issue with that. Shawn Pierson -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ARSmarts Support Sent: Tuesday, April 20, 2010 8:44 AM To: arslist@ARSLIST.ORG Subject: ARDBC LDAP Hi listeners, Has anybody ever been able to use the ARDBC LDAP plugin mapping the request id to the dn ? I succeeded with mapping to attribute where length is less than 15 characters, but I can't succeed with longer strings, while it is documented as being supported. I am using ARS 7.5 patch 3. Thanks for your help. Kais ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Default Web Views
You could create the Web View as a Web Alternate (Fixed) view type, and then set the Default Form View to the view that you want to be reached by the User Tool (which should be a Standard view). Then have a general rule that always opens that form in the Web View. What will happen is users using the MidTier will be taken to the web view, but users on the User Tool will not be able to reach the Web View so they will be automatically directed to the Default Form View. I am not sure if you would get the same results from setting the Web View as the Default Form View. It seems like open the first available Standard view, so if you only have the two views would work. But if you have more than just the Web View and the User Tool View, it might open a view that you don't want. Again I haven't tested this way it just occured to me as I was typing this reply. I think you would be better off creating workflow that opens these views based on how user is logging in, but I guess that is a matter of personal preference. Grooms, Frederick W wrote: Which version of Mid-Tier and ARS? Mid-Tier 6.3 General Settings page has a checkbox for Prefer standard/windows views. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, August 23, 2007 3:23 PM To: arslist@ARSLIST.ORG Subject: Default Web Views ** Is it possible to have two views for a form where one is used for the User Tool and the other is in the MidTier, without creating work flow that opens the view depending on the environment? I want to have the web view be different from the User tool but I do not want to create work flow throughout the system that figures out which view to open. I feel as though this is possible but I cannot figure out how. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are -- View this message in context: http://old.nabble.com/Default-Web-Views-tp12301332p28287908.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Free Webinars: Upgrading to BMC Remedy ITSM 7.6 Keep CMDB up-to-date by using Discovery Topology (BMC ADDM)
Appreciate the information - thanks.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Priyanka Khopade Sent: Tuesday, April 20, 2010 1:55 AM To: arslist@ARSLIST.ORG Subject: Re: Free Webinars: Upgrading to BMC Remedy ITSM 7.6 Keep CMDB up-to-date by using Discovery Topology (BMC ADDM) ** Joe, Please find a brief profile text of the presenters: Topic: Keep CMDB up-to-date by using Discovery Topology (BMC ADDM) Mr. Santosh N. 11+ Years of IT Experience, 6+ Years of Experience on BMC Products (Service Assurance and Automation). Extensive experience in installation / configuration / administration / deployment of BPM 2.7, Patrol Console 7, TMART, BEM/SIM, Control-M, Blade Logic, ITSM-SRM and RBA for internal and external network environments. Successfully completed projects on deployment of BPM, BEM/SIM, Remedy and support for other ESM Tools. Topic: Upgrading to BMC Remedy ITSM 7.6 Mr. Amol W. 9+ Years of IT Experience 5+ Years of Experience on BMC Products (Service Support) Remedy-ITSM configuration and implementation for ITIL Process implementation. (IM, PM, CM, AM, SLM) CMDB implementation Projects Integration with various applications like IVR, Patrol, Clear Case-Clear Quest, HR application Implementation of SSO Let me know if there are any further queries. Warm Regards, Priyanka -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Monday, April 19, 2010 10:54 PM To: arslist@ARSLIST.ORG Subject: Re: Free Webinars: Upgrading to BMC Remedy ITSM 7.6 Keep CMDB up-to-date by using Discovery Topology (BMC ADDM) Priyanka, Any identifications of the actual presenters? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Priyanka Khopade Sent: Monday, April 19, 2010 7:21 AM To: arslist@ARSLIST.ORG Subject: Free Webinars: Upgrading to BMC Remedy ITSM 7.6 Keep CMDB up-to-date by using Discovery Topology (BMC ADDM) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Does it still exit with status 0x86 even after adding exit 0?
If so, that means your script is not getting to the exit statement and
exiting out with that exit code.
You might not notice this on the command line, as the command line
doesn't really care what the return code is.
ARS uses the exit code to test for errors. If it is anything but 0,
you will get the Error while performing active link action message
even if the script was successful.
Juan Ingles
On Tue, Apr 20, 2010 at 10:30 AM, koray ko...@alkankoray.net wrote:
Hi Fred,
Removing the space after the colon was exactly the same thing I did
after starting to receive errors. I also used the exit(0) line :-)
I have no idea why it fails, the only way left seems a restart as
Conny said, i think.
Koray
On Apr 20, 8:20 pm, Grooms, Frederick W frederick.w.gro...@xo.com
wrote:
I may be picky here but when I do an external $PROCESS$ from an AL I don't
put a space after the colon
$PROCESS$ @@:/mypath/script -p1 parameter1 -p2 parameter2
The 0x86 is what the script is exiting with as a status. On scripts I don't
want to return an error to Remedy I exit them with an exit 0 line.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of koray
Sent: Tuesday, April 20, 2010 11:54 AM
To: arsl...@arslist.org
Subject: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server 7.5
Hello Conny,
I activated arfork-log and here is the output:
arforkd version 7.5.00 PatchTue Apr 20 18:46:00 2010 Arforkd: Opening
log file in overwrite mode.
Tue Apr 20 18:46:00 2010 Awaiting record marker.
Tue Apr 20 18:46:04 2010 Received record marker.
Tue Apr 20 18:46:04 2010 Spawning child, shell , command /mypath/
script -p1 parameter1 -p2 parameter2.
Tue Apr 20 18:46:04 2010 Spawned /mypath/script -p1 parameter1 -p2
parameter2 as pid 886.
Tue Apr 20 18:46:04 2010 Awaiting record marker.
Tue Apr 20 18:46:06 2010 process id 886 has exited with status 0x86.
Tue Apr 20 18:46:14 2010 Received record marker.
@process id 886 has exited with status 0x86: Can you help me on what
0x86 status is?
@arserverd restart: How can I see the stdout messages related while
the restart?
Best Regards,
Koray
On Apr 20, 7:32 pm, Conny Martin conny.mar...@t-systems.com wrote:
Koray,
acivate arfork-log. If you don't see anything in arfork.log restart
arserverd in your Unix-shell to see stdout/stderr.
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von koray
Gesendet: Dienstag, 20. April 2010 18:29
An: arsl...@arslist.org
Betreff: Re: {Remedy ARS} Re: Active Link External $PROCESS$ on AR Server
7.5
Script's working quite perfect. I tried copyingpasting /mypath/ script
-p1 parameter1 -p2 parameter2 to UNIX shell and it returns as expected.
So it can't be the syntax.
On Apr 20, 7:21 pm, Frank Caruso caruso.fr...@gmail.com wrote:
Is the problem with the syntax or with what /mypath/script is doing?
On Tue, Apr 20, 2010 at 7:18 PM, koray ko...@alkankoray.net wrote:
Hello together,
I have upgraded my ARS servers from 6.3 to 7.5 and facing with some
major problems since then.
The previous syntax to run an external process via an Active Link
was
$PROCESS$ @@: /mypath/script -p1 parameter1 -p2 parameter2
and it worked perfect. But since the 7.5 upgrade I have been
receiving
errors:
ACTL - Passed qualification -- perform if actions ACTL
0: Set Fields
ACTL Process: /mypath/script -p1 parameter1 -p2
parameter2
ACTL Error while performing active link action
Do you have any idea? What am I doing wrong here?
I even tried double-quoting the parameters but nothing seems to work.
Also removing : character from active link results with no error
but returns null.
Thanks in advance!
Koray
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CMDB not connecting since move to Oracle
Anyone seen this error: Arrecond.log under cmdb directory, only step not working running 10g, cmdb 2.1 patch 5 [2010/04/20 22:36:01.3030] [ ERROR ] [TID: 002328] : servername (0) : RPC: Program not registered [2010/04/20 22:37:01.8200] [ ERROR ] [TID: 002328] : Error while loading meta-data cache:: [2010/04/20 22:37:01.8200] [ ERROR ] [TID: 002328] : ARERR[90] Cannot establish a network connection to the AR System server [2010/04/20 22:37:01.8200] [ ERROR ] [TID: 002328] : servername (0) : RPC: Program not registered [2010/04/20 22:38:01.1650] [ ERROR ] [TID: 002328] : Error while loading meta-data cache:: [2010/04/20 22:38:01.1650] [ ERROR ] [TID: 002328] : ARERR[90] Cannot establish a network connection to the AR System server [2010/04/20 22:38:01.1650] [ ERROR ] [TID: 002328] : servername (0) : RPC: Program not registered ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service-now.com
I am not looking for an unlimited Demo. This is not a sales issue. My technical needs are: a demo with access all year round with a reasonable level of records. (not 2000) I wish BMC would have consideration for the developers (i.e. a Developer's Edition so developers can work it). If they offered a Developer's edition for a reasonable price, I would buy it. They just get on my nerves - which is why I am looking at other products. In a message dated 4/19/2010 7:08:42 P.M. Eastern Daylight Time, timothy.pow...@pbs-consulting.com writes: ** But Oracle referred to the needs of his “clients”. With the BMC Apps statement, you’re headed back to Joe’s point. “if you cannot justify buying a product in about 60 days, then you do not need the product”. If you have a client that has the need for an app like the current ITSM Suite AND they have a need to add custom development to it, then they will have a development server that is fully licensed and purposed for just that type of effort. If they don’t they’re fools. I’ve been with the Remedy line since 3.0 and I don’t recall there ever being a fully “unlimited access” DEMO version that let you do anything without restriction. I do recall that with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could install that Helpdesk (as well as Change and Asset I believe) with the 3 fixed license capabilities and 2000 record limitation. The HD installer added 3 application licenses to the mix that could be used with the 3 ARS fixed licenses. So you could develop against it. Now if WE want to develop against the current ITSM Suite on our own for OUR purposes (not a client’s purpose), then I agree that even if you could get the current suite installed on a DEMO account, it wouldn’t work right or for long. But I don’t think you can even add the required additional licenses needed for an install on a DEMO acct. I am a strong proponent (as many other Listers are) that BMC should add 3 of all the licenses for the current suite upon installation (like they did in HD 4.x), make sure the default config records are well below 2000 (or increase the 2000 record limit somewhat), so that it can be installed and then developed against with the DEMO license restrictions. That way we could develop generic add-ons or enhancements, but still limit the suite so it can’ t be used for real business purposes. So the main points are: 1) Who has the need 2) What is the need If a client has the need to develop against the ITSM Apps, then they will have the dev server resources to do the development (if they have half a brain). If “we” have the need/desire to develop against the ITSM Apps independently, then I agree that “we” have no avenue for that effort. If “we” have the need/desire to develop custom workflow independently just using the AR System, then we do have an avenue for that effort. Tim From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, April 19, 2010 6:00 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** Yes, with an empty system for custom apps. You start throwing any BMC apps, and you’ll quickly hit that limit, preventing you from doing pretty much anything. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Monday, April 19, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** But the DEMO license still works. Three fixed licenses, unlimited time frame, and a 2000 record limit per form. Anybody should be able to “develop” with those “minor restrictions” with no issue. Tim Powell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Monday, April 19, 2010 3:10 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** This is not about sales. This is about technology. There are a lot of vendors that have been around for many years that still offer a method for developers to leverage free licensing and develop their product (with minor restrictions). Not having a demo license past 60 (or whatever the time limit) is annoying. I am going to enjoy this new freedom with Service Now while it last. And so will my clients. Who knows... it may last for a very long time . In a message dated 4/19/2010 2:48:37 P.M. Eastern Daylight Time, jdso...@shyle.net writes: ** In most cases though (at least in the mid size business market), if you cannot justify buying a product in about 60 days, then you do not need the product. Remedy sales however is quite flexible in granting renewals on TRIAL licenses beyond the 60 days. The limitation is more to protect their interests than to restrict you as a customer. Service now is fairly new in the market which is why they are fairly liberal
Re: Logic in active links vs. filters
One common issue I have seen in a lot of custom Remedy code is the use of Active Links to enforce business rules, data validation etc. Not always a good idea, because if the client is not Remedy User, these rules will be bypassed. Think API programs, Web Services, Remedy Import, runmacro.exe, DSO and also transactions initiated by Push Field actions (and macros as well??). Active links exist/run in Remedy User only (and thru browser/mid-tier, of course), so unless a record is being created or updated because the user clicked on the Save button on that very record on Remedy User, active links (that are set to execute on, say, submit/modify) will never get to execute on the record. It still makes sense to write rules/validation using active links, to provide immediate feedback to the user based on her actions, before the record is saved. But if the rules need to be enforced all the time, you want filters as well, as a foolproof gatekeeper. No transaction can bypass them. -- One thing I learned the hard way (on my RAC exam), was that filters can throw a message, but not an actionable prompt, such as a Yes/No question. I had to redo a lot of my code on the exam because of this surprise. In my defense that was many many years ago and I didn't fully understand how transactions were processed. Now I understand that filters can't in any way cause anything to happen at Remedy User, other than pop a message box after the transaction has completed (or errored out). All the messages from that transaction are lumped together in that one pop up, and the only choice is to click on the Ok button. It's not going to affect the transaction in any way, because it already processed. -- One peculiar thing active links can do that filters can't is that if you want to take the current (transaction) value of a diary field and change it in any way other than adding to the end, active links are the way to go. Filters can't do it. For example, you can do this in Active links Work Log = Some string + Work Log But if you do the same thing in a filter, the result is Work Log = Work Log + Some string Not a big deal most of the time. --- On Mon, 4/19/10, Mueller, Doug doug_muel...@bmc.com wrote: From: Mueller, Doug doug_muel...@bmc.com Subject: Re: Logic in active links vs. filters To: arslist@ARSLIST.ORG Date: Monday, April 19, 2010, 6:43 PM ** Jason, I always try and expand the question when I answer because often the real answer is part of the bigger topic and just answering the details obscures the real best practice. So, as you note in your message, often there are requests to do things just because. Not for any clear benefit or business value, but just because it might be cool or someone heard something that they thought sounds interesting -- regardless of value. So, first, it is to remind the requestor that things really should have uses and clear value before just adding things. Otherwise systems get out of control, slow, and unwieldy. This is the hardest thing for many developers to do because they know that they could just do it and it is easier to just do it than to really work on trying to do it right/best. However, you always have a case where they say -- just do it. So, for these cases, I suggest falling back on the simple rule: Active links are for managing the current screen for the user. Whether that be messing with visibility or loading data values or pushing data values to somewhere. It can be for pre-validating or pre-checking to give more timely messages. It can be for giving lists of values to select from or auto-filling related fields based on the response to one field. It may be to start an operation or to trigger an activity. At the end of the day, it is all about helping the user interact with the current screen. Filters are for everything else that is transaction based and Escalations are for everything that is timer based. Whenever there is a choice between a filter and an active link, select filter is a good general rule. If something can only be done by an active link, obviously choose it. If something only by a filter, choose it. But, if both, select filter (and for those cases where you want to give faster feedback for something like an error, you could consider ALSO adding an active link -- note the ALSO and not instead of). Fewer active links improves performance. Fewer fields improved performance (so large forms with tons of fields are not efficient -- better is considering if multiple forms would be better and definitely if fewer fields would be OK) Fields that a customer doesn't see should be not in view and more not in view fields improves performance (well, more fields doesn't but if not displayed ever, being not in view and the more of them not in view, the more help to performance) Not in view fields should be considered not fields from a fewer fields improves performance
Re: Logic in active links vs. filters
Rabi, I'm curious about one thing you just said. -- One peculiar thing active links can do that filters can't is that if you want to take the current (transaction) value of a diary field and change it in any way other than adding to the end, active links are the way to go. Filters can't do it. -- I may be off base on this one.but if you take the proposed action, what happens is you take the current transaction value and modify it..true.essentially doing some string + TR.work log..diaries are treated as char strings essentially via AL's..but once it hits the filter.what's in the worklog is already there, so the best you can do is append to the end.is that what you meant? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, April 20, 2010 4:02 PM To: arslist@ARSLIST.ORG Subject: Re: Logic in active links vs. filters ** One common issue I have seen in a lot of custom Remedy code is the use of Active Links to enforce business rules, data validation etc. Not always a good idea, because if the client is not Remedy User, these rules will be bypassed. Think API programs, Web Services, Remedy Import, runmacro.exe, DSO and also transactions initiated by Push Field actions (and macros as well??). Active links exist/run in Remedy User only (and thru browser/mid-tier, of course), so unless a record is being created or updated because the user clicked on the Save button on that very record on Remedy User, active links (that are set to execute on, say, submit/modify) will never get to execute on the record. It still makes sense to write rules/validation using active links, to provide immediate feedback to the user based on her actions, before the record is saved. But if the rules need to be enforced all the time, you want filters as well, as a foolproof gatekeeper. No transaction can bypass them. -- One thing I learned the hard way (on my RAC exam), was that filters can throw a message, but not an actionable prompt, such as a Yes/No question. I had to redo a lot of my code on the exam because of this surprise. In my defense that was many many years ago and I didn't fully understand how transactions were processed. Now I understand that filters can't in any way cause anything to happen at Remedy User, other than pop a message box after the transaction has completed (or errored out). All the messages from that transaction are lumped together in that one pop up, and the only choice is to click on the Ok button. It's not going to affect the transaction in any way, because it already processed. -- One peculiar thing active links can do that filters can't is that if you want to take the current (transaction) value of a diary field and change it in any way other than adding to the end, active links are the way to go. Filters can't do it. For example, you can do this in Active links Work Log = Some string + Work Log But if you do the same thing in a filter, the result is Work Log = Work Log + Some string Not a big deal most of the time. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Full Time Remedy Developer Position
Available in San Jose, CA. Please use our career portal to apply: http://equinix.hodesiq.com/job_detail.asp?JobID=1903385 Paul Blasquez Senior Network Engineer/Remedy Developer | ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade
Dear Listers, We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch 009. As part of the upgrade we upgraded the AREA LDAP plugin as well. After the upgrade, we are unable to authenticate against LDAP. We can login to the system by setting a local password in the user form. I have reconfigured the AREA LDAP entries from the AR System Administration Console, but unable to resolve the issue. Anyone else seen this issue after upgrading to AR Server 7.1.0 Patch 009? if so, how were you able to resolve the issue? Environment: AR Server on RHEL Oracle 10gR4 on RHEL Thanks in advance, -- Shyam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service-now.com
You’re the one that said: From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of oracle...@aol.com Sent: Monday, April 19, 2010 2:39 PM Yes - they trial last for 30-60 days, and I want to be able to develop without using my client's server. Kind of like in the old days when we had UNLIMITED access under demo. I wasn’t making up something, that was your quote. But looking back in the archives I see that you called yourself a “Newbie” in a post dated Feb 2009. By your own words, you’ve only been around this product for about a year, so you know nothing about the “old days”. You need to distinguish between DEMO and TRIAL. DEMO mode offers year round access, full ARS functionality with slight restrictions, those being 2000 records PER FORM (not total) and 3 fixed licenses. TRIAL is completely unlimited access, unlimited records, full functionality, without fee. Thus TRIAL has a time constraint. Again: · If you’re just doing independent development of custom apps, your technical needs are met. Year round access with full ARS functionality but limited licenses and limited to 2000 records per form is plenty (the community has been doing it for years) and you’re just complaining to complain. · If you’re developing for a legit client who has implemented the ITSM Suite, they need a licensed dev server. · If you’re developing independently against the ITSM Suite, you have a valid complaint with regards to the fact that you can’t install it at all and do anything with it on the development side and I agree with you. BMC should offer some sort of developer access to the suite. Lastly, if you’re truly the type of person that makes decisions and advises clients based on the fact that a company got on your nerves because they don’t have the exact developer format that you “need” instead of being based on the real power and long term benefit of the product line, then I feel sorry for your clients; glad to see you moving on to other products and I wish I knew your real name so I wouldn’t accidently hire you in the future. Tim Powell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com Sent: Tuesday, April 20, 2010 5:59 PM To: arslist@ARSLIST.ORG Subject: Re: Service-now.com ** I am not looking for an unlimited Demo. This is not a sales issue. My technical needs are: a demo with access all year round with a reasonable level of records. (not 2000) I wish BMC would have consideration for the developers (i.e. a Developer's Edition so developers can work it). If they offered a Developer's edition for a reasonable price, I would buy it. They just get on my nerves - which is why I am looking at other products. In a message dated 4/19/2010 7:08:42 P.M. Eastern Daylight Time, timothy.pow...@pbs-consulting.com writes: ** But Oracle referred to the needs of his “clients”. With the BMC Apps statement, you’re headed back to Joe’s point. “if you cannot justify buying a product in about 60 days, then you do not need the product”. If you have a client that has the need for an app like the current ITSM Suite AND they have a need to add custom development to it, then they will have a development server that is fully licensed and purposed for just that type of effort. If they don’t they’re fools. I’ve been with the Remedy line since 3.0 and I don’t recall there ever being a fully “unlimited access” DEMO version that let you do anything without restriction. I do recall that with Helpdesk 4.0 and 4.5 (not sure about 5.0) you could install that Helpdesk (as well as Change and Asset I believe) with the 3 fixed license capabilities and 2000 record limitation. The HD installer added 3 application licenses to the mix that could be used with the 3 ARS fixed licenses. So you could develop against it. Now if WE want to develop against the current ITSM Suite on our own for OUR purposes (not a client’s purpose), then I agree that even if you could get the current suite installed on a DEMO account, it wouldn’t work right or for long. But I don’t think you can even add the required additional licenses needed for an install on a DEMO acct. I am a strong proponent (as many other Listers are) that BMC should add 3 of all the licenses for the current suite upon installation (like they did in HD 4.x), make sure the default config records are well below 2000 (or increase the 2000 record limit somewhat), so that it can be installed and then developed against with the DEMO license restrictions. That way we could develop generic add-ons or enhancements, but still limit the suite so it can’t be used for real business purposes. So the main points are: 1) Who has the need 2) What is the need If a client has the need to develop against the ITSM Apps, then they will have the dev server resources to do the development (if
Re: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade
Shyam, Enable the plugin log and set it to Fine and see what you get when you are trying to authenticate using the plugin.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Shyam Attavar Sent: Tuesday, April 20, 2010 7:49 PM To: arslist@ARSLIST.ORG Subject: AREA LDAP issue after upgrading to AR Server 7.1.0 Patch 9 upgrade ** Dear Listers, We upgraded our test environment from AR Server 7.1.0 Patch 006 to Patch 009. As part of the upgrade we upgraded the AREA LDAP plugin as well. After the upgrade, we are unable to authenticate against LDAP. We can login to the system by setting a local password in the user form. I have reconfigured the AREA LDAP entries from the AR System Administration Console, but unable to resolve the issue. Anyone else seen this issue after upgrading to AR Server 7.1.0 Patch 009? if so, how were you able to resolve the issue? Environment: AR Server on RHEL Oracle 10gR4 on RHEL Thanks in advance, -- Shyam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: how to retrieve incidents which are already been archived
Hi Reiser, The ARCHIVE:HPD:Help Desk2 form view access is Public but it is not appearing in object list. Any idea why it is not appearing in Object list. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Tuesday, April 20, 2010 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Amanullah, If the form has Public view access then you should see it in the Object List. I don't like to add objects to OOTB forms but you could add a single button that performs an Open window action against the ARCHIVE:HPD:Help Desk2 form in search mode. Then when a user needs access to the Archived data they only need to click the button and then do a search in the archive form. You could get fancy and actually let the user enter the incident number and grab it for the open window action in modify mode so their search is performed in the active link. Be aware of what Gavin said about the attachments not being archived. You may only get to see your archived Helpdesk records. Good luck, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Kumar, Yes I archive on the following form. Archive to Form: ARCHIVE:HPD:Help Desk2 How to search from this form, please tell me. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Tuesday, April 20, 2010 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived If you have archived an incident it will be moved to another form called incidents- archive, try searching in this form. Thanks Regards, Pavan Kumar -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Its mean there is no difference between archiving and deletion in Remedy. If I will delete all the records, then from backup I can retrieve. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To:
Re: how to retrieve incidents which are already been archived
Amanullah, Please check where the form is being saved with some other Lable Name..You can find it in forms current properties Regards Rajesh Nair -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Wednesday, April 21, 2010 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Reiser, The ARCHIVE:HPD:Help Desk2 form view access is Public but it is not appearing in object list. Any idea why it is not appearing in Object list. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Reiser, John J Sent: Tuesday, April 20, 2010 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Amanullah, If the form has Public view access then you should see it in the Object List. I don't like to add objects to OOTB forms but you could add a single button that performs an Open window action against the ARCHIVE:HPD:Help Desk2 form in search mode. Then when a user needs access to the Archived data they only need to click the button and then do a search in the archive form. You could get fancy and actually let the user enter the incident number and grab it for the open window action in modify mode so their search is performed in the active link. Be aware of what Gavin said about the attachments not being archived. You may only get to see your archived Helpdesk records. Good luck, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Kumar, Yes I archive on the following form. Archive to Form: ARCHIVE:HPD:Help Desk2 How to search from this form, please tell me. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Tuesday, April 20, 2010 2:40 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived If you have archived an incident it will be moved to another form called incidents- archive, try searching in this form. Thanks Regards, Pavan Kumar -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Its mean there is no difference between archiving and deletion in Remedy. If I will delete all the records, then from backup I can retrieve. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have
