Re: {Remedy ARS} Clear All
Yeah, that is too simple. All these years it was right under my nose.
Thanks!
On Thu, Apr 29, 2010 at 2:09 PM, Lyle Taylor tayl...@ldschurch.org wrote:
Oh, the elegance of that! Nice solution!
Lyle
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME
form the Active Link executes on)
Set Field If: 0 = 1
If No Requests Match: Set Fields To NULL
If Multiple Requests Match: not a concern since 0 never equals 1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing
I can think of is to do a set fields action and set all the fields to
NULL. That does not seem like the best solution. I look through the
documentation for something like PERFORM-ACTION-TABLE-CLEAR
table_field_ID, but i didn't see anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much like
the CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
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attend wwrug10www.wwrug.comARSlist: Where the Answers Are
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Form name to find out application version and patch
Hi All, Could you let me know what is the form name to find out the ARS installed applications and its version and patch Thanks Regards, Rambabu Rudra System Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
BMC Analytics/Dashboard Performance with ITSM 7.6
Hi, Has anyone encountered any performance issues with BMC Analytics/Dashboard if it connects to an ARS Server 7.5 DB that has a large size? Is there a point when ARS Server 7.5 DB reaches a certain size that will cause slowness in generating reports using BMC Analytics/Dashboard? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Form name to find out application version and patch
In 6.3 which we, have its Share Application Properties.. not sure its the same in higher version should be the same Regards Rajesh Nair SIEMENS INFORMATION SYSTEMS LTD. 130 Pandurang Budhkar Marg, Worli Mumbai 400 018 INDIA Phone: + 91 22 24957924 Email : nairraj...@siemens.commailto:nairraj...@siemens.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, April 30, 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: Form name to find out application version and patch ** Hi All, Could you let me know what is the form name to find out the ARS installed applications and its version and patch Thanks Regards, Rambabu Rudra System Administrator _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Form name to find out application version and patch
Its the same in 7.1 7.5...(dnt know for 7.6 as yet :) )...to be exact...SHARE:Application_Properties Regards, Vivek Sanckar N On Fri, Apr 30, 2010 at 2:58 PM, Nair, Rajesh IN BOM SISL nairraj...@siemens.com wrote: ** In 6.3 which we, have its Share Application Properties.. not sure its the same in higher version should be the same *Regards** **Rajesh Nair* *SIEMENS INFORMATION SYSTEMS LTD.** * *130 Pandurang Budhkar Marg, Worli* *Mumbai 400 018* *INDIA*** Phone: + 91 22 24957924 Email : nairraj...@siemens.com -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ram Rudra *Sent:* Friday, April 30, 2010 2:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Form name to find out application version and patch ** Hi All, Could you let me know what is the form name to find out the ARS installed applications and its version and patch Thanks Regards, Rambabu Rudra System Administrator _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Thanks God its Firday.. Some Humour time
It is Friday afternoon and time for a bit of humour to start/end your end with a smile Two Mexicans are lost in the desert. They see a tree in the distance. As they get nearer they see its draped with rasher upon rasher of juicy bacon. Hey Pepe, says the first man. Ees a bacon tree, we're saved! Then he runs to the tree but is gunned down in a hail of bullets. What happened? shouts Pepe. With his last breath, his friend shouts Run amigo, ees not a bacon tree. Ees a ham bush. Husband: Oh, come on. Wife: Leave me alone! Husband: It won't take long. Wife: I won't be able to sleep afterwards. Husband: I can't sleep without it. Wife: Why do you think of things like this in the middle of the night? Husband: Because I'm Hot. Wife: You get hot at the darndest times. Husband: If you love me I wouldn't have to beg you. Wife: If you love me you'd be more considerate. Husband: You don't love me anymore. Wife: Yes I do, but let's forget it for tonight. Husband: Please...come on Wife: Alright, I'll do it. Husband: What's the matter? Need a flashlight? Wife: I can't find it. Husband: Oh, for heaven's sake, feel for it! Wife: There! Are you satisfied? Husband: Oh, yes. Wife: Is it up far enough? Husband: Oh, that's good. Wife: Now go to sleep, Wife: And from now on when you want the window open, do it yourself. I ran into Andy at work yesterday. He had been out for a few days with the 'flu. I asked him how he was feeling. I'm better, thanks. You know, it was a wonderful experience. Wonderful? How can the 'flu be wonderful? I asked in stunned disbelief. Well, I learned that my wife really loves me. You know that whenever the postman came by or a delivery man headed toward the door, my wife ran out to meet them? I could hear her excitedly saying 'My husband is home! My husband is home! Have a great weekend! Rajesh Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Form name to find out application version and patch
It is the same in 7.6 as well -Chris Grassi From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vivek Sanckar N Sent: Friday, April 30, 2010 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Form name to find out application version and patch ** Its the same in 7.1 7.5...(dnt know for 7.6 as yet :) )...to be exact...SHARE:Application_Properties Regards, Vivek Sanckar N On Fri, Apr 30, 2010 at 2:58 PM, Nair, Rajesh IN BOM SISL nairraj...@siemens.commailto:nairraj...@siemens.com wrote: ** In 6.3 which we, have its Share Application Properties.. not sure its the same in higher version should be the same Regards Rajesh Nair SIEMENS INFORMATION SYSTEMS LTD. 130 Pandurang Budhkar Marg, Worli Mumbai 400 018 INDIA Phone: + 91 22 24957924 Email : nairraj...@siemens.commailto:nairraj...@siemens.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ram Rudra Sent: Friday, April 30, 2010 2:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Form name to find out application version and patch ** Hi All, Could you let me know what is the form name to find out the ARS installed applications and its version and patch Thanks Regards, Rambabu Rudra System Administrator _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Clear All
Of course you can't do a read from the same form if you are on a Display Only
form (Since you can't select the display only form as the form to get data from)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Friday, April 30, 2010 1:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Yeah, that is too simple. All these years it was right under my nose. Thanks!
On Thu, Apr 29, 2010 at 2:09 PM, Lyle Taylor tayl...@ldschurch.org wrote:
Oh, the elegance of that! Nice solution!
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on)
Set Field If: 0 = 1
If No Requests Match: Set Fields To NULL
If Multiple Requests Match: not a concern since 0 never equals 1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing
I can think of is to do a set fields action and set all the fields to
NULL. That does not seem like the best solution. I look through the
documentation for something like PERFORM-ACTION-TABLE-CLEAR
table_field_ID, but I didn't see anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much like the
CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
___
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Re: {Remedy ARS} Clear All
This is true.
That being said, when I create custom forms and workflow, I generally have a
template form (it's a regular form) that I use to store ALL the fields that I
add to any forms in my application. I do this for a number of reasons. This
allows me, even if I have a display only form, to do a matching IDs lookup
against the template form (to clear all my fields).
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Friday, April 30, 2010 9:25 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Of course you can't do a read from the same form if you are on a Display Only
form (Since you can't select the display only form as the form to get data from)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jason Miller
Sent: Friday, April 30, 2010 1:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Yeah, that is too simple. All these years it was right under my nose. Thanks!
On Thu, Apr 29, 2010 at 2:09 PM, Lyle Taylor tayl...@ldschurch.org wrote:
Oh, the elegance of that! Nice solution!
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Thursday, April 29, 2010 2:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
Active Link: SetAllFieldsNull
Form: Your Form Name
Execute On: Button Your Button
Run If: $NULL$
If Action: Set Fields
Read Value For Field From: Your Form Name (not Current Screen. The SAME form
the Active Link executes on)
Set Field If: 0 = 1
If No Requests Match: Set Fields To NULL
If Multiple Requests Match: not a concern since 0 never equals 1
Check the Matching IDs checkbox. This will clear ALL of your fields.
Hope This Helps
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of jham36
Sent: Thursday, April 29, 2010 4:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Clear All
I hope someone replies to this with a better solution. The only thing
I can think of is to do a set fields action and set all the fields to
NULL. That does not seem like the best solution. I look through the
documentation for something like PERFORM-ACTION-TABLE-CLEAR
table_field_ID, but I didn't see anything for fields.
Sorry I couldn't be of more help.
James
On Apr 29, 4:26 pm, Kemes, Lisa lisa.ke...@tycoelectronics.com
wrote:
Is there a way to clear all of the fields in an Active Link? (much like the
CTRL+E function in the User Tool?)
ARS 7.1 Patach 7
Oracle 10g
Lisa Kemes
AR System Developer
Tyco Electronics
717-810-2408 tel
717-810-2124 fax
lisa.ke...@tycoelectronics.com
___
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attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
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Re: Clear All
Lisa, Assuming that you are doing this from a query mode form just Open a new blank form and close the old one. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, April 29, 2010 4:26 PM To: arslist@ARSLIST.ORG Subject: Clear All Is there a way to clear all of the fields in an Active Link? (much like the CTRL+E function in the User Tool?) ARS 7.1 Patach 7 Oracle 10g Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
MAPI client other then Outlook for a win 2003 server
Good morning, afternoon and evening All, I am working with a an ARserver version 7.0.01 patch 5. What other options do I have for a MAPI client (for a Win 2003 server) other then Outlook? As always thanks and take care, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Form name to find out application version and patch
Except for DSL.. at one sub version it looks like they forgot to update it there, and when I called and asked why I do not see an update on that record, I heard some vague reasons. I'm not sure after that version if they restarted updating the DSL record in the Share properties.. I don't recall which sub version of 7.5's DSL patch that was.. Joe From: Grassi, Christopher cgra...@columnit.com To: arslist@ARSLIST.ORG Sent: Fri, April 30, 2010 7:09:41 AM Subject: Re: Form name to find out application version and patch ** It is the same in 7.6 as well -Chris Grassi From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Vivek Sanckar N Sent: Friday, April 30, 2010 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Form name to find out application version and patch ** Its the same in 7.1 7.5...(dnt know for 7.6 as yet :) )...to be exact...SHARE:Application_Properties Regards, Vivek Sanckar N On Fri, Apr 30, 2010 at 2:58 PM, Nair, Rajesh IN BOM SISL nairraj...@siemens.com wrote: ** In 6.3 which we, have its Share Application Properties.. not sure its the same in higher version should be the same Regards Rajesh Nair SIEMENS INFORMATION SYSTEMS LTD. 130 Pandurang Budhkar Marg, Worli Mumbai 400 018 INDIA Phone: + 91 22 24957924 Email : nairraj...@siemens.com From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, April 30, 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: Form name to find out application version and patch ** Hi All, Could you let me know what is the form name to find out the ARS installed applications and its version and patch Thanks Regards, Rambabu Rudra System Administrator ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MAPI client other then Outlook for a win 2003 server
Howard, Last time I checked, Microsoft was the main user/reason for existence of MAPI, and as such I have never come across a client that does MAPI other than Microsoft clients.according to http://en.wikipedia.org/wiki/Messaging_Application_Programming_Interface Outlook express supports a limited version of MAPI..but Outlook is the most common one I'm familiar with. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, April 30, 2010 8:47 AM To: arslist@ARSLIST.ORG Subject: MAPI client other then Outlook for a win 2003 server ** Good morning, afternoon and evening All, I am working with a an ARserver version 7.0.01 patch 5. What other options do I have for a MAPI client (for a Win 2003 server) other then Outlook? As always thanks and take care, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Clear All
Lisa, In the admin tool open the form and add the Clear button from the Form - Form action fields menu option. This will clear all values in the fields on that form without a need for an active link. Regards, Saby From:Action Request ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MAPI client other then Outlook for a win 2003 server
Unless you have a real need for MAPI, I've had better luck using IMAP instead. With that, there is no need to install a MAPI client. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, April 30, 2010 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: MAPI client other then Outlook for a win 2003 server ** Howard, Last time I checked, Microsoft was the main user/reason for existence of MAPI, and as such I have never come across a client that does MAPI other than Microsoft clients...according to http://en.wikipedia.org/wiki/Messaging_Application_Programming_Interface Outlook express supports a limited version of MAPIbut Outlook is the most common one I'm familiar with. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, April 30, 2010 8:47 AM To: arslist@ARSLIST.ORG Subject: MAPI client other then Outlook for a win 2003 server ** Good morning, afternoon and evening All, I am working with a an ARserver version 7.0.01 patch 5. What other options do I have for a MAPI client (for a Win 2003 server) other then Outlook? As always thanks and take care, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: {Remedy ARS} Re: Support Group Name should only be visible in Change Management not in incident management.
Can you confirm the ITSM version and patch number with this feature ?
Thanks
Mahesh
On Thu, Apr 29, 2010 at 3:18 AM, Nair, Rajesh IN BOM SISL
nairraj...@siemens.com wrote:
Hi, In the group skill forms you will see a drop down called group name..
select the desired group name . in the table field you will see all the
entries related to this group search for the entries for which is linked t
Change request and delete those entries.
Say Group1 has entries for Helpdesk linked to CTI and RSD and same is done
for Change.. and you do not what the Group name in the drop down list for
that particular CTI or RSD combination then delete the entry linked to
Change Request
Regards
Rajesh Nair
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Thursday, April 29, 2010 12:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
Hi,
I searched the form Group skill but I have not found this form. Can you
please tell me other way.
Thanks Regards
Amanullah
Software Consultant
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
Sent: Wednesday, April 28, 2010 8:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
Hi,
This is related to routing. This can be done from the Group skil from
wherein the Group Name can be configured to be seen in the drop down menu
for Helpdesk and Change or any one(based on the role).
Regards
Rajesh
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, April 28, 2010 4:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
OK, Amanullah.. scratch that idea. I didn't test but thought it might work.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] On Behalf Of jham36
Sent: Tuesday, April 27, 2010 3:00 PM
To: arslist@ARSLIST.ORG
Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
Change Management not in incident management.
I still think the Support Group will show up in Incident, just with no
members. Tickets can still be assigned to the group, the assignment engine
just will not be able to pick a person to assign it to.
james
On Apr 27, 12:36 pm, Pargeter, Christie :CO IS cparg...@lhs.org
wrote:
Will that allow them to be the Change Implementer?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Tuesday, April 27, 2010 8:27 AM
To: arsl...@arslist.org
Subject: Re: Support Group Name should only be visible in Change
Management not in incident management.
**
Try this...
For the people in SP1, set assignment availability to NO and make sure
that the people in this group have functional role of Infrastructure
Change Manager and/or Assignee. That should work.
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, April 26, 2010 11:03 PM
To: arsl...@arslist.org
Subject: Support Group Name should only be visible in Change
Management not in incident management.
**
Hi there,
Version 7.1.00 Patch 007
Support Company:ABC Company
Support Organization: ITDB
Support Group Name: SP1
The above configuration we are using for both Incident Management and
Change Management.
Now requirement is that Support Group Name: SP1 should only be
visible in Change Management not in incident management.
How is it possible?
Thanks in advance
Thanks Regards
Amanullah
Software Consultant
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Re: Form name to find out application version and patch
The correct form is SHARE:Application_Properties in 7.1 and 7.5 Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Friday, April 30, 2010 3:19 AM To: arslist@ARSLIST.ORG Subject: Form name to find out application version and patch ** Hi All, Could you let me know what is the form name to find out the ARS installed applications and its version and patch Thanks Regards, Rambabu Rudra System Administrator _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MAPI client other then Outlook for a win 2003 server
Lyle, I am willing to try anything. Do you know of a FAQ on interfacing IMAP with exchange for Remedy? Thanks Howard On Fri, Apr 30, 2010 at 12:29 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Unless you have a real need for MAPI, I’ve had better luck using IMAP instead. With that, there is no need to install a MAPI client. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *LJ LongWing *Sent:* Friday, April 30, 2010 9:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: MAPI client other then Outlook for a win 2003 server ** Howard, Last time I checked, Microsoft was the main user/reason for existence of MAPI, and as such I have never come across a client that does MAPI other than Microsoft clients…according to http://en.wikipedia.org/wiki/Messaging_Application_Programming_Interface Outlook express supports a limited version of MAPI….but Outlook is the most common one I’m familiar with. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, April 30, 2010 8:47 AM *To:* arslist@ARSLIST.ORG *Subject:* MAPI client other then Outlook for a win 2003 server ** Good morning, afternoon and evening All, I am working with a an ARserver version 7.0.01 patch 5. What other options do I have for a MAPI client (for a Win 2003 server) other then Outlook? As always thanks and take care, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MAPI client other then Outlook for a win 2003 server
No, but there's not much to it, IMAP is a standard mailbox protocol and supported by Exchange (I suppose so long as your administrators have enabled it). Basically, you just configure the Mailbox in Remedy (for incoming mail) to use IMAP as the protocol, enter the username and password for the account you want to monitor and associate it with the correct outgoing mailbox in Remedy. For outgoing mail, you generally just use standard SMTP which Exchange also supports, entering your Exchange server as the SMTP server. You'll need to ask your Exchange admins if IMAP support is enabled in Exchange and if Remedy can send mail to port 25 on the Exchange server. Some places have separate e-mail relay servers for sending e-mail (you receive incoming e-mail using IMAP to the Exchange server, but send outgoing mail to another SMTP server), but that is not an issue either. You just would need to find out from you e-mail admins what SMTP server to use for sending e-mail. I don't know if that's very helpful, but it really is fairly straight forward (or at least, it should be). It's much more straightforward than trying to get MAPI to work - at least in my experience... Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Friday, April 30, 2010 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: MAPI client other then Outlook for a win 2003 server ** Lyle, I am willing to try anything. Do you know of a FAQ on interfacing IMAP with exchange for Remedy? Thanks Howard On Fri, Apr 30, 2010 at 12:29 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Unless you have a real need for MAPI, I've had better luck using IMAP instead. With that, there is no need to install a MAPI client. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, April 30, 2010 9:26 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: MAPI client other then Outlook for a win 2003 server ** Howard, Last time I checked, Microsoft was the main user/reason for existence of MAPI, and as such I have never come across a client that does MAPI other than Microsoft clients...according to http://en.wikipedia.org/wiki/Messaging_Application_Programming_Interface Outlook express supports a limited version of MAPIbut Outlook is the most common one I'm familiar with. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Friday, April 30, 2010 8:47 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: MAPI client other then Outlook for a win 2003 server ** Good morning, afternoon and evening All, I am working with a an ARserver version 7.0.01 patch 5. What other options do I have for a MAPI client (for a Win 2003 server) other then Outlook? As always thanks and take care, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MAPI client other then Outlook for a win 2003 server
Lyle, Thanks I will give it a try. On Fri, Apr 30, 2010 at 2:07 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** No, but there’s not much to it, IMAP is a standard mailbox protocol and supported by Exchange (I suppose so long as your administrators have enabled it). Basically, you just configure the Mailbox in Remedy (for incoming mail) to use IMAP as the protocol, enter the username and password for the account you want to monitor and associate it with the correct outgoing mailbox in Remedy. For outgoing mail, you generally just use standard SMTP which Exchange also supports, entering your Exchange server as the SMTP server. You’ll need to ask your Exchange admins if IMAP support is enabled in Exchange and if Remedy can send mail to port 25 on the Exchange server. Some places have separate e-mail relay servers for sending e-mail (you receive incoming e-mail using IMAP to the Exchange server, but send outgoing mail to another SMTP server), but that is not an issue either. You just would need to find out from you e-mail admins what SMTP server to use for sending e-mail. I don’t know if that’s very helpful, but it really is fairly straight forward (or at least, it should be). It’s much more straightforward than trying to get MAPI to work - at least in my experience… Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, April 30, 2010 11:28 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: MAPI client other then Outlook for a win 2003 server ** Lyle, I am willing to try anything. Do you know of a FAQ on interfacing IMAP with exchange for Remedy? Thanks Howard On Fri, Apr 30, 2010 at 12:29 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Unless you have a real need for MAPI, I’ve had better luck using IMAP instead. With that, there is no need to install a MAPI client. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *LJ LongWing *Sent:* Friday, April 30, 2010 9:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: MAPI client other then Outlook for a win 2003 server ** Howard, Last time I checked, Microsoft was the main user/reason for existence of MAPI, and as such I have never come across a client that does MAPI other than Microsoft clients…according to http://en.wikipedia.org/wiki/Messaging_Application_Programming_Interface Outlook express supports a limited version of MAPI….but Outlook is the most common one I’m familiar with. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Howard Richter *Sent:* Friday, April 30, 2010 8:47 AM *To:* arslist@ARSLIST.ORG *Subject:* MAPI client other then Outlook for a win 2003 server ** Good morning, afternoon and evening All, I am working with a an ARserver version 7.0.01 patch 5. What other options do I have for a MAPI client (for a Win 2003 server) other then Outlook? As always thanks and take care, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Clear All
Lisa, Are you really asking how to clear the workflow entries within the active link using the Developer Studio or the data fields on the form using the user tool? I am not sure of your target by your question? Respectfully, William Abdo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, April 29, 2010 4:26 PM To: arslist@ARSLIST.ORG Subject: Clear All ** Is there a way to clear all of the fields in an Active Link? (much like the CTRL+E function in the User Tool?) ARS 7.1 Patach 7 Oracle 10g Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_
