Can you confirm the ITSM version and patch number with this feature ?
Thanks
Mahesh
On Thu, Apr 29, 2010 at 3:18 AM, Nair, Rajesh IN BOM SISL <
nairraj...@siemens.com> wrote:
> Hi, In the group skill forms you will see a drop down called group name..
> select the desired group name . in the table field you will see all the
> entries related to this group search for the entries for which is linked t
> Change request and delete those entries.
>
> Say Group1 has entries for Helpdesk linked to CTI and RSD and same is done
> for Change.. and you do not what the Group name in the drop down list for
> that particular CTI or RSD combination then delete the entry linked to
> Change Request
>
>
> Regards
> Rajesh Nair
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
> Sent: Thursday, April 29, 2010 12:54 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
> Change Management not in incident management.
>
> Hi,
> I searched the form Group skill but I have not found this form. Can you
> please tell me other way.
>
> Thanks & Regards
>
> Amanullah
> Software Consultant
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Nair, Rajesh IN BOM SISL
> Sent: Wednesday, April 28, 2010 8:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
> Change Management not in incident management.
>
> Hi,
> This is related to routing. This can be done from the Group skil from
> wherein the Group Name can be configured to be seen in the drop down menu
> for Helpdesk and Change or any one(based on the role).
>
> Regards
> Rajesh
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
> Sent: Wednesday, April 28, 2010 4:26 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
> Change Management not in incident management.
>
> OK, Amanullah.. scratch that idea. I didn't test but thought it might work.
>
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of jham36
> Sent: Tuesday, April 27, 2010 3:00 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: {Remedy ARS} Re: Support Group Name should only be visible in
> Change Management not in incident management.
>
> I still think the Support Group will show up in Incident, just with no
> members. Tickets can still be assigned to the group, the assignment engine
> just will not be able to pick a person to assign it to.
>
> james
>
> On Apr 27, 12:36 pm, "Pargeter, Christie :CO IS" <cparg...@lhs.org>
> wrote:
> > Will that allow them to be the Change Implementer?
> >
> > ________________________________
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
> > Sent: Tuesday, April 27, 2010 8:27 AM
> > To: arsl...@arslist.org
> > Subject: Re: Support Group Name should only be visible in Change
> > Management not in incident management.
> >
> > **
> >
> > Try this...
> >
> > For the people in SP1, set assignment availability to NO and make sure
> > that the people in this group have functional role of Infrastructure
> > Change Manager and/or Assignee. That should work.
> >
> > Marcelo
> >
> > From: Action Request System discussion list(ARSList)
> > [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed)
> > Sent: Monday, April 26, 2010 11:03 PM
> > To: arsl...@arslist.org
> > Subject: Support Group Name should only be visible in Change
> > Management not in incident management.
> >
> > **
> >
> > Hi there,
> >
> > Version 7.1.00 Patch 007
> >
> > Support Company: ABC Company
> >
> > Support Organization: ITDB
> >
> > Support Group Name: SP1
> >
> > The above configuration we are using for both Incident Management and
> > Change Management.
> >
> > Now requirement is that "Support Group Name: SP1" should only be
> > visible in Change Management not in incident management.
> >
> > How is it possible?
> >
> > Thanks in advance
> >
> > Thanks & Regards
> >
> > Amanullah
> >
> > Software Consultant
> >
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