Users logged into a specific Mid-Tier server
Hello Fellow Listers, Can someone tell me is there a way to determine how many users are logged on to a specific Mid-Tier server? We want to log on to a specific Mid-Tier and check to see how many users are currently logged on to that server. We don't care who it is, when they logged on or what they are doing, just want to see the number of currently logged on users. We are on AR System 7.1 Mid-Tier running ServletExec on a windows server. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Users logged into a specific Mid-Tier server
Not that I know of on ServletExec.I know I came across a Tomcat management applet awhile back that allowed you to see current user countsbut nothing for ServletExec. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 7:29 AM To: arslist@ARSLIST.ORG Subject: Users logged into a specific Mid-Tier server Hello Fellow Listers, Can someone tell me is there a way to determine how many users are logged on to a specific Mid-Tier server? We want to log on to a specific Mid-Tier and check to see how many users are currently logged on to that server. We don't care who it is, when they logged on or what they are doing, just want to see the number of currently logged on users. We are on AR System 7.1 Mid-Tier running ServletExec on a windows server. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Users logged into a specific Mid-Tier server
Do you go through a load balancer - if so that will have those stats. If you used Tomcat - I would have also said you could have used lambda Probe http://www.lambdaprobe.org/d/index.htm Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, April 04, 2011 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: Users logged into a specific Mid-Tier server Not that I know of on ServletExec.I know I came across a Tomcat management applet awhile back that allowed you to see current user countsbut nothing for ServletExec. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 7:29 AM To: arslist@ARSLIST.ORG Subject: Users logged into a specific Mid-Tier server Hello Fellow Listers, Can someone tell me is there a way to determine how many users are logged on to a specific Mid-Tier server? We want to log on to a specific Mid-Tier and check to see how many users are currently logged on to that server. We don't care who it is, when they logged on or what they are doing, just want to see the number of currently logged on users. We are on AR System 7.1 Mid-Tier running ServletExec on a windows server. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Users logged into a specific Mid-Tier server
Yea...Lambda Probe, that's the one :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Monday, April 04, 2011 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: Users logged into a specific Mid-Tier server Do you go through a load balancer - if so that will have those stats. If you used Tomcat - I would have also said you could have used lambda Probe http://www.lambdaprobe.org/d/index.htm Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, April 04, 2011 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: Users logged into a specific Mid-Tier server Not that I know of on ServletExec.I know I came across a Tomcat management applet awhile back that allowed you to see current user countsbut nothing for ServletExec. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 7:29 AM To: arslist@ARSLIST.ORG Subject: Users logged into a specific Mid-Tier server Hello Fellow Listers, Can someone tell me is there a way to determine how many users are logged on to a specific Mid-Tier server? We want to log on to a specific Mid-Tier and check to see how many users are currently logged on to that server. We don't care who it is, when they logged on or what they are doing, just want to see the number of currently logged on users. We are on AR System 7.1 Mid-Tier running ServletExec on a windows server. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Users logged into a specific Mid-Tier server
Thanks to all. We are moving to Tomcat on our new Mid-Tier servers. We are not pleased with the stability of ServletExec and believe we will have better luck with Tomcat. Are there any issues we need to be aware of with Tomcat? Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, April 04, 2011 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Users logged into a specific Mid-Tier server Yea...Lambda Probe, that's the one :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Monday, April 04, 2011 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: Users logged into a specific Mid-Tier server Do you go through a load balancer - if so that will have those stats. If you used Tomcat - I would have also said you could have used lambda Probe http://www.lambdaprobe.org/d/index.htm Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, April 04, 2011 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: Users logged into a specific Mid-Tier server Not that I know of on ServletExec.I know I came across a Tomcat management applet awhile back that allowed you to see current user countsbut nothing for ServletExec. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 7:29 AM To: arslist@ARSLIST.ORG Subject: Users logged into a specific Mid-Tier server Hello Fellow Listers, Can someone tell me is there a way to determine how many users are logged on to a specific Mid-Tier server? We want to log on to a specific Mid-Tier and check to see how many users are currently logged on to that server. We don't care who it is, when they logged on or what they are doing, just want to see the number of currently logged on users. We are on AR System 7.1 Mid-Tier running ServletExec on a windows server. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Users logged into a specific Mid-Tier server
The only issue we had with Tomcat initial for us was that Tomcat kept crashing as a result of running out of Permgen memory. Just make sure you allocate enough memory to the java heap, including bumping up the max permsize. BMC have some good recommendations in their new 7.6.04 performance tuning guide. I believe they now recommend below - in fact I think they now set this as the default in 7.6.04: Initial memory pool = 1024mb Max memory pool = 1024mb -XX:MaxPermSize=256m Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: Users logged into a specific Mid-Tier server Thanks to all. We are moving to Tomcat on our new Mid-Tier servers. We are not pleased with the stability of ServletExec and believe we will have better luck with Tomcat. Are there any issues we need to be aware of with Tomcat? Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, April 04, 2011 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: Users logged into a specific Mid-Tier server Yea...Lambda Probe, that's the one :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Monday, April 04, 2011 8:17 AM To: arslist@ARSLIST.ORG Subject: Re: Users logged into a specific Mid-Tier server Do you go through a load balancer - if so that will have those stats. If you used Tomcat - I would have also said you could have used lambda Probe http://www.lambdaprobe.org/d/index.htm Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, April 04, 2011 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: Users logged into a specific Mid-Tier server Not that I know of on ServletExec.I know I came across a Tomcat management applet awhile back that allowed you to see current user countsbut nothing for ServletExec. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 7:29 AM To: arslist@ARSLIST.ORG Subject: Users logged into a specific Mid-Tier server Hello Fellow Listers, Can someone tell me is there a way to determine how many users are logged on to a specific Mid-Tier server? We want to log on to a specific Mid-Tier and check to see how many users are currently logged on to that server. We don't care who it is, when they logged on or what they are doing, just want to see the number of currently logged on users. We are on AR System 7.1 Mid-Tier running ServletExec on a windows server. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer.
Information regarding ARDBC Java plugin classes.....please
I am using ARDBC Javaplugin to get records from ARSystem 6.3 database to 7.5 ARSystem I am unable able to get Status field -- it is giving me numerical ID's , Dairy field -- to get the all the , Request ID It is displaying only id's producing by Vendor form not the Request ID's from the 6.3 records Here is the basic method in Java Plugin I ma using list = new ArrayListARVendorField(); CharacterFieldLimit cLimit = new CharacterFieldLimit(0,Constants.AR_MENU_APPEND, Constants.AR_QBE_MATCH_ANYWHERE,, , 0); list.add(new ARVendorField(Request_ID, 0, Constants.AR_DATA_TYPE_CHAR, cLimit)); list.add(new ARVendorField(Submitter, 0, Constants.AR_DATA_TYPE_CHAR, cLimit)); list.add(new ARVendorField(Create_Date, 0, Constants.AR_DATA_TYPE_TIME, new DateTimeFieldLimit())); list.add(new ARVendorField(Assigned_To, 0, Constants.AR_DATA_TYPE_CHAR, cLimit)); list.add(new ARVendorField(Last_Modified_By, 0, Constants.AR_DATA_TYPE_CHAR, cLimit)); list.add(new ARVendorField(Modified_Date, 0, Constants.AR_DATA_TYPE_TIME, new DateTimeFieldLimit())); list.add(new ARVendorField(Status, 0, Constants.AR_DATA_TYPE_CHAR, cLimit)); list.add(new ARVendorField(Short_Description, 0, Constants.AR_DATA_TYPE_CHAR, cLimit)); Can some suggest me how can I get the Status field as it is. Diary field and request ID. Thanks Envi : ARserver 7.5 patch 2 Arserver 6.3 Databse 2008 sql server -- View this message in context: http://old.nabble.com/Information-regarding-ARDBC-Java-plugin-classes.please-tp31315776p31315776.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
911: Modifying the Prioritization in ITSM
Hi, Global OOB ITSM configuration is: Impact: Minor/Localized (weight =0) Urgency: Critical (weight = 20) Priority = Low (weight = 20) I have a request from the team to modify the priority to Medium when: the impact = minor/localized and the urgency =critical. When I go into the Application Admin Console, I select Custom - Incident Management Advanced Options, I open the Incident Prioritization, however I am not able to change the priority value to Medium (it is read only) set at Low. I opened the Incident Priority, Incident Urgency, Incident Priority and Weight forms to see the configuration that set the weight to 20 and the value to low. How can these value be changed? I know this will affect SLAs, reports, prioritization, Incident Management weight, etc.. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 911: Modifying the Prioritization in ITSM
I believe you need to look at your weight ranges and change the weight for impact and urgency, and then go to prioritization and re-select the value for impact or urgency to force it to re-calculate. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Monday, April 04, 2011 12:58 PM To: arslist@ARSLIST.ORG Subject: 911: Modifying the Prioritization in ITSM Hi, Global OOB ITSM configuration is: Impact: Minor/Localized (weight =0) Urgency: Critical (weight = 20) Priority = Low (weight = 20) I have a request from the team to modify the priority to Medium when: the impact = minor/localized and the urgency =critical. When I go into the Application Admin Console, I select Custom - Incident Management Advanced Options, I open the Incident Prioritization, however I am not able to change the priority value to Medium (it is read only) set at Low. I opened the Incident Priority, Incident Urgency, Incident Priority and Weight forms to see the configuration that set the weight to 20 and the value to low. How can these value be changed? I know this will affect SLAs, reports, prioritization, Incident Management weight, etc.. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
CMDBERR 120149
Hi All, Anybody encountered this error message before? This is not in the BMC's Error Messages doc. Mon Apr 04 12:24:57 2011 CMDB Svr Engine : Message not in catalog -- message number = 120149 (CMDBERR 120149) Size: 3848, Type: new, Source File: .\OSCacheChangeInfo.cpp, Line Number: 723 Any input on what this means and how to get this fixed is appreciated. Thanks. Tina -- View this message in context: http://old.nabble.com/CMDBERR-120149-tp31317385p31317385.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 911: Modifying the Prioritization in ITSM
I saw this, but there are other priorities that will be affected if I do this. In a message dated 4/4/2011 2:30:38 P.M. Eastern Daylight Time, ago...@jcpenney.com writes: ** I believe you need to look at your weight ranges and change the weight for impact and urgency, and then go to prioritization and re-select the value for impact or urgency to force it to re-calculate. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Monday, April 04, 2011 12:58 PM To: arslist@ARSLIST.ORG Subject: 911: Modifying the Prioritization in ITSM Hi, Global OOB ITSM configuration is: Impact: Minor/Localized (weight =0) Urgency: Critical (weight = 20) Priority = Low (weight = 20) I have a request from the team to modify the priority to Medium when: the impact = minor/localized and the urgency =critical. When I go into the Application Admin Console, I select Custom - Incident Management Advanced Options, I open the Incident Prioritization, however I am not able to change the priority value to Medium (it is read only) set at Low. I opened the Incident Priority, Incident Urgency, Incident Priority and Weight forms to see the configuration that set the weight to 20 and the value to low. How can these value be changed? I know this will affect SLAs, reports, prioritization, Incident Management weight, etc.. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 911: Modifying the Prioritization in ITSM
What about using Escalation rules to bump this one up? Or give them the matrix and ask if they can find a way to make it work. Rick On Mon, Apr 4, 2011 at 11:52 AM, Kathy Morris kathymorris...@aol.comwrote: ** I saw this, but there are other priorities that will be affected if I do this. In a message dated 4/4/2011 2:30:38 P.M. Eastern Daylight Time, ago...@jcpenney.com writes: ** I believe you need to look at your weight ranges and change the weight for impact and urgency, and then go to prioritization and re-select the value for impact or urgency to force it to re-calculate. Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney . jcp.com -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kathy Morris *Sent:* Monday, April 04, 2011 12:58 PM *To:* arslist@ARSLIST.ORG *Subject:* 911: Modifying the Prioritization in ITSM Hi, Global OOB ITSM configuration is: Impact: Minor/Localized (weight =0) Urgency: Critical (weight = 20) Priority = Low (weight = 20) I have a request from the team to modify the priority to Medium when: the impact = minor/localized and the urgency =critical. When I go into the Application Admin Console, I select Custom - Incident Management Advanced Options, I open the Incident Prioritization, however I am not able to change the priority value to Medium (it is read only) set at Low. I opened the Incident Priority, Incident Urgency, Incident Priority and Weight forms to see the configuration that set the weight to 20 and the value to low. How can these value be changed? I know this will affect SLAs, reports, prioritization, Incident Management weight, etc.. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
AUTO: Rick CTR Trevino is out of the office (returning 04/08/2011)
I am out of the office until 04/08/2011. I will be taking a class until 4-8-2011 Please contact Eric Chasteen with any issues, Thanks Rick Note: This is an automated response to your message Users logged into a specific Mid-Tier server sent on 4/4/2011 8:28:30 AM. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 911: Modifying the Prioritization in ITSM
Escalation rules to bump the priority up?I can set workflow to set the field with Mediium - is this what you are recommending? In a message dated 4/4/2011 2:58:15 P.M. Eastern Daylight Time, remedyr...@gmail.com writes: ** What about using Escalation rules to bump this one up? Or give them the matrix and ask if they can find a way to make it work. Rick On Mon, Apr 4, 2011 at 11:52 AM, Kathy Morris _Kathymorris727@aol.com_ (mailto:kathymorris...@aol.com) wrote: ** I saw this, but there are other priorities that will be affected if I do this. In a message dated 4/4/2011 2:30:38 P.M. Eastern Daylight Time, _agood9@JCPENNEY.COM_ (mailto:ago...@jcpenney.com) writes: ** I believe you need to look at your weight ranges and change the weight for impact and urgency, and then go to prioritization and re-select the value for impact or urgency to force it to re-calculate. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . _jcp.com_ (http://jcp.com/) From: Action Request System discussion list(ARSList) [mailto:_arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG) ] On Behalf Of Kathy Morris Sent: Monday, April 04, 2011 12:58 PM To: _arslist@ARSLIST.ORG_ (mailto:arslist@ARSLIST.ORG) Subject: 911: Modifying the Prioritization in ITSM Hi, Global OOB ITSM configuration is: Impact: Minor/Localized (weight =0) Urgency: Critical (weight = 20) Priority = Low (weight = 20) I have a request from the team to modify the priority to Medium when: the impact = minor/localized and the urgency =critical. When I go into the Application Admin Console, I select Custom - Incident Management Advanced Options, I open the Incident Prioritization, however I am not able to change the priority value to Medium (it is read only) set at Low. I opened the Incident Priority, Incident Urgency, Incident Priority and Weight forms to see the configuration that set the weight to 20 and the value to low. How can these value be changed? I know this will affect SLAs, reports, prioritization, Incident Management weight, etc.. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 _www.wwrug.com_ (http://www.wwrug.com/) ARSlist: Where the Answers Are_ _attend WWRUG11 _www.wwrug.com_ (http://www.wwrug.com/) ARSlist: Where the Answers Are_ _attend WWRUG11 _www.wwrug.com_ (http://www.wwrug.com/) ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
QQ: 7.6.04 developer studio indexes? / add / remove / delete
I am on a Windows Pre-stack 7.6.04 -- developer 7.6.04 -- It appears I cannot delete add or even modify anything with indexes... Anyone Else.. all buttons are just grey and cannot be used.. I am logged in as Demo but no Go... Are we support to be doing indexes on the User tool now? or Web Tool? -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 911: Modifying the Prioritization in ITSM
I'm not recommending anything - I am saying that is one way to get what your customers want - if you think they should have it. Rick On Mon, Apr 4, 2011 at 12:11 PM, Kathy Morris kathymorris...@aol.comwrote: ** Escalation rules to bump the priority up?I can set workflow to set the field with Mediium - is this what you are recommending? In a message dated 4/4/2011 2:58:15 P.M. Eastern Daylight Time, remedyr...@gmail.com writes: ** What about using Escalation rules to bump this one up? Or give them the matrix and ask if they can find a way to make it work. Rick On Mon, Apr 4, 2011 at 11:52 AM, Kathy Morris kathymorris...@aol.comwrote: ** I saw this, but there are other priorities that will be affected if I do this. In a message dated 4/4/2011 2:30:38 P.M. Eastern Daylight Time, ago...@jcpenney.com writes: ** I believe you need to look at your weight ranges and change the weight for impact and urgency, and then go to prioritization and re-select the value for impact or urgency to force it to re-calculate. Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney . jcp.com -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Kathy Morris *Sent:* Monday, April 04, 2011 12:58 PM *To:* arslist@ARSLIST.ORG *Subject:* 911: Modifying the Prioritization in ITSM Hi, Global OOB ITSM configuration is: Impact: Minor/Localized (weight =0) Urgency: Critical (weight = 20) Priority = Low (weight = 20) I have a request from the team to modify the priority to Medium when: the impact = minor/localized and the urgency =critical. When I go into the Application Admin Console, I select Custom - Incident Management Advanced Options, I open the Incident Prioritization, however I am not able to change the priority value to Medium (it is read only) set at Low. I opened the Incident Priority, Incident Urgency, Incident Priority and Weight forms to see the configuration that set the weight to 20 and the value to low. How can these value be changed? I know this will affect SLAs, reports, prioritization, Incident Management weight, etc.. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError issue
I had a similar issue with Mid Tier 7.6.03 .. I had originally set the java heap size to -Xms1024m -Xmx1024m. Got the issue fixed by setting the java heap size to -Xms256m -Xmx1024m. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 2:13 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError issue Hello Fellow Listers. We are trying to up upgrade our Mid-Tier server from the original release of 7.1 to 7.1 patch 9. We are stumped as to why we are getting the java.lang.OutOfMemoryError. We have tried everything we can think of. We upgraded the memory on the server to 12 gb, per BMC support recommendation. We set the java heap as follows: D:\Program Files\Java\jdk1.5.0_14\bin\java -Xms1024m -Xmx1024m -classpath We tried to go beyond 1024m but the java would not run or the ServletExec would not recognize it, not sure which was the case. We are stumped here. Submitted a ticket with BMC Support and they are offering no help at all. In fact, they stated the following: ServletExec has been discontinued by New Atlanta, and we provide no longer support for this product... Great reply from BMC support, just great. They recommend we remove it and go to Tomcat. We wish we had the option but we don't. We are moving to new servers and we will have the option to go with Tomcat but that is 9 to 12 months away, at the earliest. So can anyone tell me what else we can do or try to get this working? Our environment. The server is a Dell PowerEdge 2650 running Windows Server 2003 5.2 on x86 with 12 gb of Memory running with the Physical Address Extension set. We are running New Atlanta ServletExec 5.0.0.10. The server is running java.version 1.5.0_14 - java.runtime.version 1.5.0_14-b03. The server it is connecting to is a UNIX Sun OS5.9 running on Oracle 10g. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.6.4 - Suite Licenses
Hi Claire, I have just looked at our ITSM 7.6.04 and see BMC:Incident Mgmt Application BMC:Incident User Fixed BMC:Incident User Floating I am assuming you installed the Service Desk application? Kind regards Danny Single Sign On (SSO) For BMC Remedy ITSM and AR System http://www.javasystemsolutions.com/jss/ssoplugin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: 04 April 2011 20:14 To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 - Suite Licenses I'm wondering if I am missing something. When I did my install I found that I was missing some items from the Licensing schema. A really important part... The license types for Incident. Is there a specific license option for a Suite License that somehow did not make it in the install? Thank goodness for templates. If I had to create 300 users with 24 License Options each, I would kill myself. System: In Test Mode: ITSM 7.6.4 Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError issue
Chris, Look again at Andrew's mail... add this: -XX:MaxPermSize=256m to your Java startup for SE... seems to resolve quite a few memory issues, even in the 7.1 series. Good luck, Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 2:13 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError issue Hello Fellow Listers. We are trying to up upgrade our Mid-Tier server from the original release of 7.1 to 7.1 patch 9. We are stumped as to why we are getting the java.lang.OutOfMemoryError. We have tried everything we can think of. We upgraded the memory on the server to 12 gb, per BMC support recommendation. We set the java heap as follows: D:\Program Files\Java\jdk1.5.0_14\bin\java -Xms1024m -Xmx1024m -classpath We tried to go beyond 1024m but the java would not run or the ServletExec would not recognize it, not sure which was the case. We are stumped here. Submitted a ticket with BMC Support and they are offering no help at all. In fact, they stated the following: ServletExec has been discontinued by New Atlanta, and we provide no longer support for this product... Great reply from BMC support, just great. They recommend we remove it and go to Tomcat. We wish we had the option but we don't. We are moving to new servers and we will have the option to go with Tomcat but that is 9 to 12 months away, at the earliest. So can anyone tell me what else we can do or try to get this working? Our environment. The server is a Dell PowerEdge 2650 running Windows Server 2003 5.2 on x86 with 12 gb of Memory running with the Physical Address Extension set. We are running New Atlanta ServletExec 5.0.0.10. The server is running java.version 1.5.0_14 - java.runtime.version 1.5.0_14-b03. The server it is connecting to is a UNIX Sun OS5.9 running on Oracle 10g. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError issue
You need to increase the max heap size (Xmx). You should be able to increase this to 1400mb without issue on Windows using a 32-bit JRE. Axton On Mon, Apr 4, 2011 at 2:21 PM, Martinez, Marcelo A marc...@cpchem.comwrote: I had a similar issue with Mid Tier 7.6.03 .. I had originally set the java heap size to -Xms1024m -Xmx1024m. Got the issue fixed by setting the java heap size to -Xms256m -Xmx1024m. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 2:13 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError issue Hello Fellow Listers. We are trying to up upgrade our Mid-Tier server from the original release of 7.1 to 7.1 patch 9. We are stumped as to why we are getting the java.lang.OutOfMemoryError. We have tried everything we can think of. We upgraded the memory on the server to 12 gb, per BMC support recommendation. We set the java heap as follows: D:\Program Files\Java\jdk1.5.0_14\bin\java -Xms1024m -Xmx1024m -classpath We tried to go beyond 1024m but the java would not run or the ServletExec would not recognize it, not sure which was the case. We are stumped here. Submitted a ticket with BMC Support and they are offering no help at all. In fact, they stated the following: ServletExec has been discontinued by New Atlanta, and we provide no longer support for this product... Great reply from BMC support, just great. They recommend we remove it and go to Tomcat. We wish we had the option but we don't. We are moving to new servers and we will have the option to go with Tomcat but that is 9 to 12 months away, at the earliest. So can anyone tell me what else we can do or try to get this working? Our environment. The server is a Dell PowerEdge 2650 running Windows Server 2003 5.2 on x86 with 12 gb of Memory running with the Physical Address Extension set. We are running New Atlanta ServletExec 5.0.0.10. The server is running java.version 1.5.0_14 - java.runtime.version 1.5.0_14-b03. The server it is connecting to is a UNIX Sun OS5.9 running on Oracle 10g. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.6.4 - Suite Licenses
The ITSM Suite is a selling model, not a license type. So no - you will not see an option for a Suite license as a license type. The types are the same ones that have been in place since AR System / ITSM 7.0.0x - Incident, Problem, Asset, etc... Think of Suites more like purchasing the off road package for a car. It comes with brushguards, mudflaps, rubber floor mats and knobby tires. There's not an actual physical item called an off road package... it is a sales bundle of other items. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, April 04, 2011 12:14 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 - Suite Licenses I'm wondering if I am missing something. When I did my install I found that I was missing some items from the Licensing schema. A really important part... The license types for Incident. Is there a specific license option for a Suite License that somehow did not make it in the install? Thank goodness for templates. If I had to create 300 users with 24 License Options each, I would kill myself. System: In Test Mode: ITSM 7.6.4 Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError issue
http://www.oracle.com/technetwork/java/hotspotfaq-138619.html#gc_heap_32bit On Mon, Apr 4, 2011 at 2:36 PM, Axton axton.gr...@gmail.com wrote: You need to increase the max heap size (Xmx). You should be able to increase this to 1400mb without issue on Windows using a 32-bit JRE. Axton On Mon, Apr 4, 2011 at 2:21 PM, Martinez, Marcelo A marc...@cpchem.comwrote: I had a similar issue with Mid Tier 7.6.03 .. I had originally set the java heap size to -Xms1024m -Xmx1024m. Got the issue fixed by setting the java heap size to -Xms256m -Xmx1024m. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 2:13 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError issue Hello Fellow Listers. We are trying to up upgrade our Mid-Tier server from the original release of 7.1 to 7.1 patch 9. We are stumped as to why we are getting the java.lang.OutOfMemoryError. We have tried everything we can think of. We upgraded the memory on the server to 12 gb, per BMC support recommendation. We set the java heap as follows: D:\Program Files\Java\jdk1.5.0_14\bin\java -Xms1024m -Xmx1024m -classpath We tried to go beyond 1024m but the java would not run or the ServletExec would not recognize it, not sure which was the case. We are stumped here. Submitted a ticket with BMC Support and they are offering no help at all. In fact, they stated the following: ServletExec has been discontinued by New Atlanta, and we provide no longer support for this product... Great reply from BMC support, just great. They recommend we remove it and go to Tomcat. We wish we had the option but we don't. We are moving to new servers and we will have the option to go with Tomcat but that is 9 to 12 months away, at the earliest. So can anyone tell me what else we can do or try to get this working? Our environment. The server is a Dell PowerEdge 2650 running Windows Server 2003 5.2 on x86 with 12 gb of Memory running with the Physical Address Extension set. We are running New Atlanta ServletExec 5.0.0.10. The server is running java.version 1.5.0_14 - java.runtime.version 1.5.0_14-b03. The server it is connecting to is a UNIX Sun OS5.9 running on Oracle 10g. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError issue
BMC's latest mid-tier tuning WP shows that the min: 1024 max: 1536 works well with ITSM 7+. I am using those settings without issue. Rick On Mon, Apr 4, 2011 at 12:36 PM, Axton axton.gr...@gmail.com wrote: ** You need to increase the max heap size (Xmx). You should be able to increase this to 1400mb without issue on Windows using a 32-bit JRE. Axton On Mon, Apr 4, 2011 at 2:21 PM, Martinez, Marcelo A marc...@cpchem.comwrote: I had a similar issue with Mid Tier 7.6.03 .. I had originally set the java heap size to -Xms1024m -Xmx1024m. Got the issue fixed by setting the java heap size to -Xms256m -Xmx1024m. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 2:13 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError issue Hello Fellow Listers. We are trying to up upgrade our Mid-Tier server from the original release of 7.1 to 7.1 patch 9. We are stumped as to why we are getting the java.lang.OutOfMemoryError. We have tried everything we can think of. We upgraded the memory on the server to 12 gb, per BMC support recommendation. We set the java heap as follows: D:\Program Files\Java\jdk1.5.0_14\bin\java -Xms1024m -Xmx1024m -classpath We tried to go beyond 1024m but the java would not run or the ServletExec would not recognize it, not sure which was the case. We are stumped here. Submitted a ticket with BMC Support and they are offering no help at all. In fact, they stated the following: ServletExec has been discontinued by New Atlanta, and we provide no longer support for this product... Great reply from BMC support, just great. They recommend we remove it and go to Tomcat. We wish we had the option but we don't. We are moving to new servers and we will have the option to go with Tomcat but that is 9 to 12 months away, at the earliest. So can anyone tell me what else we can do or try to get this working? Our environment. The server is a Dell PowerEdge 2650 running Windows Server 2003 5.2 on x86 with 12 gb of Memory running with the Physical Address Extension set. We are running New Atlanta ServletExec 5.0.0.10. The server is running java.version 1.5.0_14 - java.runtime.version 1.5.0_14-b03. The server it is connecting to is a UNIX Sun OS5.9 running on Oracle 10g. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.6.4 - Suite Licenses
Excellent! I'll go muddin' this afternoon! Appreciate the answer! Claire -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Monday, April 04, 2011 2:39 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 - Suite Licenses The ITSM Suite is a selling model, not a license type. So no - you will not see an option for a Suite license as a license type. The types are the same ones that have been in place since AR System / ITSM 7.0.0x - Incident, Problem, Asset, etc... Think of Suites more like purchasing the off road package for a car. It comes with brushguards, mudflaps, rubber floor mats and knobby tires. There's not an actual physical item called an off road package... it is a sales bundle of other items. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Monday, April 04, 2011 12:14 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.4 - Suite Licenses I'm wondering if I am missing something. When I did my install I found that I was missing some items from the Licensing schema. A really important part... The license types for Incident. Is there a specific license option for a Suite License that somehow did not make it in the install? Thank goodness for templates. If I had to create 300 users with 24 License Options each, I would kill myself. System: In Test Mode: ITSM 7.6.4 Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 911: Modifying the Prioritization in ITSM
You will probably need to re-define (or evaluate anyway) all of the weight ranges and values for the different combinations, to allow your new Imp/Urg to calculate to the Priority you require. On Apr 4, 2011, at 1:52 PM, Kathy Morris wrote: ** I saw this, but there are other priorities that will be affected if I do this. In a message dated 4/4/2011 2:30:38 P.M. Eastern Daylight Time, ago...@jcpenney.com writes: ** I believe you need to look at your weight ranges and change the weight for impact and urgency, and then go to prioritization and re-select the value for impact or urgency to force it to re-calculate. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Monday, April 04, 2011 12:58 PM To: arslist@ARSLIST.ORG Subject: 911: Modifying the Prioritization in ITSM Hi, Global OOB ITSM configuration is: Impact: Minor/Localized (weight =0) Urgency: Critical (weight = 20) Priority = Low (weight = 20) I have a request from the team to modify the priority to Medium when: the impact = minor/localized and the urgency =critical. When I go into the Application Admin Console, I select Custom - Incident Management Advanced Options, I open the Incident Prioritization, however I am not able to change the priority value to Medium (it is read only) set at Low. I opened the Incident Priority, Incident Urgency, Incident Priority and Weight forms to see the configuration that set the weight to 20 and the value to low. How can these value be changed? I know this will affect SLAs, reports, prioritization, Incident Management weight, etc.. The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Users logged into a specific Mid-Tier server
Hello, Those initial and max memory settings are not sensible. See my post on this matter: http://www.javasystemsolutions.com/arslist/view/89025846 John -- Single Sign On for AR System http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Users logged into a specific Mid-Tier server
I don't necessarily disagree with that, these were the recommendations from BMC. So as a partner you may want to discuss their recommendations with them. Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Monday, April 04, 2011 4:37 PM To: arslist@ARSLIST.ORG Subject: Users logged into a specific Mid-Tier server Hello, Those initial and max memory settings are not sensible. See my post on this matter: http://www.javasystemsolutions.com/arslist/view/89025846 John -- Single Sign On for AR System http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Users logged into a specific Mid-Tier server
All I can say is that we were having problems with lesser settings, and with them are not now. YMMV. Rick On Mon, Apr 4, 2011 at 3:02 PM, Andrew C Goodall ago...@jcpenney.comwrote: I don't necessarily disagree with that, these were the recommendations from BMC. So as a partner you may want to discuss their recommendations with them. Regards, Andrew Goodall Software Engineer | Development Services | jcpenney . jcp.com | 972.431.1518 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Monday, April 04, 2011 4:37 PM To: arslist@ARSLIST.ORG Subject: Users logged into a specific Mid-Tier server Hello, Those initial and max memory settings are not sensible. See my post on this matter: http://www.javasystemsolutions.com/arslist/view/89025846 John -- Single Sign On for AR System http://www.javasystemsolutions.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
No data loaded for Server Information on User tool 7.5.0/7.6.03
Hi List. We can't see any data on the the Server Information. The form is just empty when viewing from the user tool 7.5/7.6.03. Home--AR System Administration--AR System Administration Console-- System-General--Server Information I have to use the old admin tool, 7.0.1 to check the data, but some of the 7.5 settings are not visible on this old admin tool version. Any advice. AR Sever 7.5.0 P006 SQL - Oracle 10.2.0.4.0 Thanks, Andrew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Jack Hobbs is out of the office.
I will be out of the office starting 05/04/2011 and will not return until 08/04/2011. I will respond to your message when I return, alternatively please contact the IT servicedesk. Regards This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. This footer also confirms that this email message has been scanned for the presence of computer viruses. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Aggregate Industries. Aggregate Industries Limited, Registered in England Number 5655952. Registered Office: Bardon Hall, Copt Oak Road, Markfield, Leicestershire, LE67 9PJ. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Incorrect Server Reference - Disaster Recovery Testing
Hello All, I am performing disaster recovery testing of our remedy servers. We have 2 servers, server 2 is a disaster recovery server and server 1 is the main production server. database 2 is a clone of database 1. I have adjusted server name references on server 2 in the ar.conf, armonitor.conf, and arsystem files. Server 2 is pointed to its proper database 2. However, when I start server 2 and try to do a search or open any existing record, it is pulling up info from server1 and at the end it throws out an (ARERR 90) and mentions Server 1' name. Can anyone point out what server name reference(s) I am still missing? Is there another file, or some data reference in the database? Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incorrect Server Reference - Disaster Recovery Testing
If the IP-Name parameters were not properly configured when developing workflow (i.e., the name you used to log into the server did not match either Server-Name or an IP-Name entry in ar.conf) the workflow will contain static references to the server name used to log in when developing the workflow. This can apply to set fields, push fields, table fields, menus, etc. and is stored in your workflow definitions. The easiest way to explain to find them is to export a def and search the def for all the possible variants of the server name. That will tell you what workflow you need to update. Axton Grams On Mon, Apr 4, 2011 at 6:44 PM, Raj ravi6...@gmail.com wrote: Hello All, I am performing disaster recovery testing of our remedy servers. We have 2 servers, server 2 is a disaster recovery server and server 1 is the main production server. database 2 is a clone of database 1. I have adjusted server name references on server 2 in the ar.conf, armonitor.conf, and arsystem files. Server 2 is pointed to its proper database 2. However, when I start server 2 and try to do a search or open any existing record, it is pulling up info from server1 and at the end it throws out an (ARERR 90) and mentions Server 1' name. Can anyone point out what server name reference(s) I am still missing? Is there another file, or some data reference in the database? Thanks, Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: java.lang.OutOfMemoryError issue
I was about to say that as well when I saw Axton's email.. GC does help improve performance on JVM’s.. Joe From: Axton Sent: Monday, April 04, 2011 3:39 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: java.lang.OutOfMemoryError issue ** http://www.oracle.com/technetwork/java/hotspotfaq-138619.html#gc_heap_32bit On Mon, Apr 4, 2011 at 2:36 PM, Axton axton.gr...@gmail.com wrote: You need to increase the max heap size (Xmx). You should be able to increase this to 1400mb without issue on Windows using a 32-bit JRE. Axton On Mon, Apr 4, 2011 at 2:21 PM, Martinez, Marcelo A marc...@cpchem.com wrote: I had a similar issue with Mid Tier 7.6.03 .. I had originally set the java heap size to -Xms1024m -Xmx1024m. Got the issue fixed by setting the java heap size to -Xms256m -Xmx1024m. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Monday, April 04, 2011 2:13 PM To: arslist@ARSLIST.ORG Subject: java.lang.OutOfMemoryError issue Hello Fellow Listers. We are trying to up upgrade our Mid-Tier server from the original release of 7.1 to 7.1 patch 9. We are stumped as to why we are getting the java.lang.OutOfMemoryError. We have tried everything we can think of. We upgraded the memory on the server to 12 gb, per BMC support recommendation. We set the java heap as follows: D:\Program Files\Java\jdk1.5.0_14\bin\java -Xms1024m -Xmx1024m -classpath We tried to go beyond 1024m but the java would not run or the ServletExec would not recognize it, not sure which was the case. We are stumped here. Submitted a ticket with BMC Support and they are offering no help at all. In fact, they stated the following: ServletExec has been discontinued by New Atlanta, and we provide no longer support for this product... Great reply from BMC support, just great. They recommend we remove it and go to Tomcat. We wish we had the option but we don't. We are moving to new servers and we will have the option to go with Tomcat but that is 9 to 12 months away, at the earliest. So can anyone tell me what else we can do or try to get this working? Our environment. The server is a Dell PowerEdge 2650 running Windows Server 2003 5.2 on x86 with 12 gb of Memory running with the Physical Address Extension set. We are running New Atlanta ServletExec 5.0.0.10. The server is running java.version 1.5.0_14 - java.runtime.version 1.5.0_14-b03. The server it is connecting to is a UNIX Sun OS5.9 running on Oracle 10g. Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team +1.972.605.7702 office | christopher.pru...@hp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: No data loaded for Server Information on User tool 7.5.0/7.6.03
hi, Can you check if your IP information in the host file is complete with domain name. I have seen times where server information vendor form has issues if its not present.. just a try.. Thanks, Vikram Andrew Fremont wrote: Hi List. We can't see any data on the the Server Information. The form is just empty when viewing from the user tool 7.5/7.6.03. Home--AR System Administration--AR System Administration Console-- System-General--Server Information I have to use the old admin tool, 7.0.1 to check the data, but some of the 7.5 settings are not visible on this old admin tool version. Any advice. AR Sever 7.5.0 P006 SQL - Oracle 10.2.0.4.0 Thanks, Andrew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- View this message in context: http://old.nabble.com/No-data-loaded-for-Server-Information-on-User-tool-7.5.0-7.6.03-tp31319607p31321076.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
