Re: Commit Changes vs PERFORM ACTION APPLY
Hi, Why would you want different actions to run in different phases? Do you have any good user case? I would guess that the need arise very seldom. In that case I think we can split the filter into two filters instead. Adding granularity to what we can control, also makes the possibilities for errors and mistakes much greater... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. While you'll brought out this idea, if at all BMC ever intends to change the way this works along the lines of your ideas, it would be even cooler if they changed it in such a way that you could control the specific phase you would like each action within a filter to run after you check that check box to override default phasing.. options like Default to let the action run on the default phase, Phase 1, Phase 2 etc for every action in that Filter so you could choose what action you would like the override.. That would probably add a lot more control than just saying - ok all actions run on phase 1 with the `! convention.. Joe -Original Message- From: Grooms, Frederick W Sent: Monday, December 12, 2011 10:40 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY I had put in a RFE back in 2010 to change the `! into a Phase Override radio button, but it was closed. I had suggested the radio button/dropdown so we could override the phase in all directions (I can see times where we would want a filter to run in Phase 4, such as if we have to push to on outside system after all processing is complete on a record) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Monday, December 12, 2011 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY ** Yeah Misi, I'm a bit surprised that the run process commands have grown so much faster than the actions. I guess it's quicker to develop features as Run Process commands rather than have dev studio hold our hand and check the syntax and context on entry. I know that it wouldn't be practical to expect every run process to be implemented as an action but for some of the very common ones it would make a lot of sense. A business time command would be nice. The syntax on those process commands is darn tricky even for experts. The other thing that has surprised me is that the odd `! naming convention for overriding filter phasing has survived all these years. Surely it would be much nicer to have a simple check box field or something to indicate this. It would be easy enough to phase out the old method over time and just auto set the new check box if the name ended in `! I'm not a fan of the mechanics of a piece of code featuring in the name. I think it should describe what it does rather than how it does it. If you change how it does it then you have to change its name also. In Remedy since the name of an active link or filter etc. is the key you have a problem with version control if you keep changing the names of things. If you leave the name the same despite changing how things are done then your naming convention becomes compromised. There's a lot I love about Remedy and it does keep getting better but I'd like it if these couple of things were improved. Rod Harris -Original Message- On 12 December 2011 16:32, Misi Mladoniczky wrote: Hi, I definitely vote for Commit Changes! Why use the ugly Run-Process bla bla bla syntax, when you have an action that does the same thing? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. -Original Message- That's a good question Mark. I'm not aware of any differences that would make one more efficient than the other. Personally I prefer to use the Commit Changes as it seems cleaner to use this rather than one of many run process commands. Rod Harris -Original Message- On 9 December 2011 04:51, Brittain, Mark wrote: HI All, Commit Changes vs. PERFORM ACTION APPLY. Is one better to use than the other on ARS 6.3? I have one active link that populates data from a SQL query and a second active link to commit the changes. These were probably created under ARS 3 or 4. The Commit Changes does the job but always looking to
Re: BMC Aeroprise Mobility Suite
Hi Warren, Yes. You can install Mobility Suite (7.6.04) on VM. Regards, Shweta. On 12/9/11, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: Does anyone know if the Mobility Suite (7.6.04) can be installed on a Virtual Windows Machine? I can't find a compatability matrix for the Aeroprise stuff and the installation guide only discusses actual hardware needs (Windows Servers). Thanks! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Server name clarification
Thad, I'm learning too. For your dr, are you doing dso or data replication to sync up data between prod to dr? For dso, I'm not sure the configuration. For data replication, configuration exactly like production on dr environment. So, our dr stay is a dormant state, until invoke. When invoked, we do a dns change pointing dr server to an alias, and start app. So instead of server name, server host name, try an alias. Sincerely, D.Dussie On Dec 12, 2011, at 6:46 PM, Thad Esser thad.es...@gmail.com wrote: ** Hi all, I'm finally back to working on my disaster recovery server configuration, after a six month diversion for other projects. Having never worked in an environment where the Remedy server name was different than the host name, and after some intial reading, I had a couple of configuration questions that I figure the arslist could clarify the fastest. My current understanding of the following ar.conf settings (please correct anything that needs it): Server-Name: - The name that remedy knows itself by, and which users would use to connect to the system. - Must be DNS-resolvable. - In a server group, all servers in the group have this set to the same value. - It is the value returned by the $\SERVER$ keyword (that's a guess...?) Server-Connect-Name: - The actual host name of the server that Remedy lives on. - Must also be DNS-resolvable. - In a server group, each server will have its individual host name configured here. Questions: Which of the above values are used for AR paths in the file system. Directories for things like the email engine, AIE, and /etc/arsystem/servername all have the server name in them. Do those represent the Server-Name or the host name? Email engine configuration (EmailDaemon.properties): Same question, which value is used? Thinking through this, it would make the most sense that all those settings would use the Server-Name, not the host-name? If that's not true, what are the exceptions? I'm sure I'll have more questions (IP-Name and Map-IP-Address look fun), but these are the ones pestering me now. Thanks in advance Thad _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARS 7.6.04 SP2 no upgrade option in Linux
Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in the installation). Anyone have a suggestion on what might cause this? Best Regards, Anders L. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Server name clarification
Woke up this morning and realized I made the cardinal sin of not including version info: ARS 7.1 p6 (on AIX 5.3) DB: Oracle 10g (remote) ITSM 7.0.3 p9 CMDB 2.1 p4 SRM 2.2 p4 Thanks, Thad On Mon, Dec 12, 2011 at 3:46 PM, Thad Esser thad.es...@gmail.com wrote: Hi all, I'm finally back to working on my disaster recovery server configuration, after a six month diversion for other projects. Having never worked in an environment where the Remedy server name was different than the host name, and after some intial reading, I had a couple of configuration questions that I figure the arslist could clarify the fastest. My current understanding of the following ar.conf settings (please correct anything that needs it): Server-Name: - The name that remedy knows itself by, and which users would use to connect to the system. - Must be DNS-resolvable. - In a server group, all servers in the group have this set to the same value. - It is the value returned by the $\SERVER$ keyword (that's a guess...?) Server-Connect-Name: - The actual host name of the server that Remedy lives on. - Must also be DNS-resolvable. - In a server group, each server will have its individual host name configured here. Questions: Which of the above values are used for AR paths in the file system. Directories for things like the email engine, AIE, and /etc/arsystem/servername all have the server name in them. Do those represent the Server-Name or the host name? Email engine configuration (EmailDaemon.properties): Same question, which value is used? Thinking through this, it would make the most sense that all those settings would use the Server-Name, not the host-name? If that's not true, what are the exceptions? I'm sure I'll have more questions (IP-Name and Map-IP-Address look fun), but these are the ones pestering me now. Thanks in advance Thad ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 no upgrade option in Linux
I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in the installation). Anyone have a suggestion on what might cause this? Best Regards, Anders L. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Server name clarification
Thad, Before getting to your questions, I want to define two terms as 'I' understand them. Disaster Recovery - The ability to have a system available at another SITE in case the primary site becomes unavailable because of a disaster. This is typically done as a 'standby' operation, and the two are not necessarily online at the same time, typically with separate DB servers with log shipping or some other replication technology to get your data over to the DR site High Availability - The ability to have more than one host serving the same purpose simultaneously so that if one goes offline, the other is still able to service requests. I think what you are discussing below is high availability.mostly because you are talking about a server group.which is where two remedy servers connect to the same DB..DR requires significantly more setup, configuration and maintenance..now, onto your questions Server-Name - your first 3 bullets are correct.your 4th, kinda.$SERVER$ automatically tacks on the domain of the server, but essentially correct Server-Connect-Name --1 - Not necessarily.in my server groups I have another alias configured for this one --2 - True --3 - Also true Q - Which of the above values are used for AR paths in the file system A - Neither. The names above are solely for clients connecting to them.having nothing to do with the install directories. When you install Remedy, it defaults to putting it into the directory that you specified as your 'server name' during the install.so depending on how you have your things configured during install, it could be either of the names above, or none of them.but it's actually irrelevant because nothing uses that specifically to connect Q - Email engine configuration (EmailDaemon.properties): Same question, which value is used? A - Typically, as far as I understand, each ARServer will have its own email engine (at least that's the way we have it configured).so the individual nodes of your 'clients' should point to that node's name IP-Name - This is useful in ANY server configuration.you should have ANY permeation of names that someone could use to connect to your server added in here so that the server recognizes 'that name' as 'me' Here is our config, we have two nodes with a load balancer. We also have several load balanced web servers Web -Load Balanced name: application -Node1 Name: application-node1 -Node2 Name: application-node2 This allows us to utilize the load balancer to re-direct to our clients HA configuration. Each web node is pointed to the Load balanced server group alias App -Load Balanced name: application-app -Node1 Name: application-app1 -Node2 Name: application-app2 Again.this allows a client to connect to either the HA name, or each individual node, and using an alias for the Server-Connect-Name makes it so that later you could move servers (in an upgrade situation) without re-configuring everything (we are moving from 2003 virtual servers to 2008 virtual servers, and won't need to re-configure a lot of the infrastructure because they all point to the alias J In the configuration above, the Server-Name is the Load Balanced one.the Server-Connect-Name is the alias for that node. Email, etc uses the node specific name. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Monday, December 12, 2011 4:47 PM To: arslist@ARSLIST.ORG Subject: Server name clarification ** Hi all, I'm finally back to working on my disaster recovery server configuration, after a six month diversion for other projects. Having never worked in an environment where the Remedy server name was different than the host name, and after some intial reading, I had a couple of configuration questions that I figure the arslist could clarify the fastest. My current understanding of the following ar.conf settings (please correct anything that needs it): Server-Name: - The name that remedy knows itself by, and which users would use to connect to the system. - Must be DNS-resolvable. - In a server group, all servers in the group have this set to the same value. - It is the value returned by the $\SERVER$ keyword (that's a guess...?) Server-Connect-Name: - The actual host name of the server that Remedy lives on. - Must also be DNS-resolvable. - In a server group, each server will have its individual host name configured here. Questions: Which of the above values are used for AR paths in the file system. Directories for things like the email engine, AIE, and /etc/arsystem/servername all have the server name in them. Do those represent the Server-Name or the host name? Email engine configuration (EmailDaemon.properties): Same question, which value is used? Thinking through this, it would make the most sense that all those settings would use the Server-Name, not the
Re: Moving ARServer being Firewall and new server
The portmapper listens on tpc/111 and udp/111. The arserver listens on a free ephemeral port (port 1024) if a TCP-Specific port is not defined. The arserver listens on a specific port if a TCD-Specific port is defined. When operating behind a firewall, you need to define the TCD-Specific port. This can be done with or without the portmapper. If behind the firewall and you want to use the portmapper, pass packets destined to your arserver for ports tcp/111 and udp/111 in addition to the port arserver listens on. Axton Grams On Mon, Dec 12, 2011 at 11:05 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Behind a firewall, you HAVE to specify a specific port that has been configured by the firewall admins to be allowed on the network.. If you default it to 0, it tells the AR Server to use a default available port on the server, and you would require to enable your port mapper and remove the server from behind the firewall in order for the server to accept connections from the clients.. Hope that answers your questions.. Joe *From:* DEE ddus...@aim.com *Sent:* Monday, December 12, 2011 9:36 PM *Newsgroups:* public.remedy.arsystem.general *To:* arslist@ARSLIST.ORG *Subject:* Moving ARServer being Firewall and new server ** Hello List, Our environment is: ARServer: 7.5.00 Patch 004 (2-installation) MT Server: 7.5.00 Patch 004 AR Server OS: AIX 6.1 Mid Tier OS: AIX 6.1 Web Server: Websphere 6.1 Database: Oracle 10 g Browsers: Internet Explorer 8, Internet Explorer 9, and Firefox 8.0.1 TCD-Specific-Port: 0 Oracle is local to Arserver. New environment ( on ArServer OS AIX 6.1.6) BigIp -- 2HttpServers --2websphereApp-- (FW)---Arserver WUT --(FW) -- Arsever We had moved our test environment to new server from a shared environment (with DR). So we tar and lay it down, and that was port mapped. Question: On the test environment, if I change the TCD-Specific-Port: XX to TCD-Specific-Port: 0, will it default to udp 111, what TCP range will return? Other than midtier/WUT configuration, is there anywhere we will need to remove port. Basically, UN-portmapping test to mirror production. Question: Behind firewall, is it more recommended set a TCD-Specific-Port? Per the documentation, all connections will used the assigned port, true? also, what will the load and performance impact? I know this will impact WUT users which is a small population of 350 - whom will need to start going to MT with client being retired. Question: We are exploring the idea of doing a fresh installation of 7.5.00 Patch 004, then import the schemas/def (customer shop) from production, then import the data. This way we can install all the components of 7.5x, that we will be using going forward. Is this a good method? Basically, this new server aix 6.1.6, will be a test environment which will move to prod. We will change to database port and server alias. So, when we move to production, can we move back to old alias? Any help, and direction will be appreciated! Thank you, _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Custom Objects and Overlays
Only OOTB objects will ever be modified Custom objects will not be touched. -Original Message- From: Kemes, Lisa lisa.ke...@te.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Dec 13, 2011 2:16 pm Subject: Custom Objects and Overlays ** If we move our custom objects (from 7.1 p7) over to our new server 7.6.04 p2 in base development mode, does this mean that when we ever upgrade our 7.6.04 p2 server, these objects will be deleted? These are purely custom (we are a custom shop). Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 www.te.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Custom Objects and Overlays
OK, just making extra super dooper sure! We are finally starting to get the feel for Dev Studio and Overlays and 7.6.04 sp2 and that's what I thought, but it says there's a Custom and Overlay in Best Practices and only Base Objects should go in Base Form Mode. Wanted to make sure it was OK to develop our custom objects in Base Mode. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, December 13, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Only OOTB objects will ever be modified Custom objects will not be touched. -Original Message- From: Kemes, Lisa lisa.ke...@te.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Dec 13, 2011 2:16 pm Subject: Custom Objects and Overlays ** If we move our custom objects (from 7.1 p7) over to our new server 7.6.04 p2 in base development mode, does this mean that when we ever upgrade our 7.6.04 p2 server, these objects will be deleted? These are purely custom (we are a custom shop). Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity [http://www.te.com/images/socialmedia/facebook.png] http://www.facebook.com/teconnectivity [http://www.te.com/images/socialmedia/flickr.png] http://www.flickr.com/photos/teconnectivity/ [http://www.te.com/images/socialmedia/linkedin.png] http://www.linkedin.com/groups?gid=1591657 [http://www.te.com/images/socialmedia/youtube.png] http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Custom Objects and Overlays
Lisa, Consider Base mode 'Remedy before 7.6.4'..same stuff applies. The existence of Overlays and Custom objects is BMC's way of trying to provide flexibility for their (and other vendor's) OOTB applications. The 'implication' that I have gotten is that you can continue to ignore them if you want to and things will continue working the way they are..OR, you can move all of your custom code to the 'Custom' layer, and continue to move forward with BMC's vision of the future.either way you can move forward. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Tuesday, December 13, 2011 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** OK, just making extra super dooper sure! We are finally starting to get the feel for Dev Studio and Overlays and 7.6.04 sp2 and that's what I thought, but it says there's a Custom and Overlay in Best Practices and only Base Objects should go in Base Form Mode. Wanted to make sure it was OK to develop our custom objects in Base Mode. Thanks! Lisa _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, December 13, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Only OOTB objects will ever be modified Custom objects will not be touched. -Original Message- From: Kemes, Lisa lisa.ke...@te.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Dec 13, 2011 2:16 pm Subject: Custom Objects and Overlays ** If we move our custom objects (from 7.1 p7) over to our new server 7.6.04 p2 in base development mode, does this mean that when we ever upgrade our 7.6.04 p2 server, these objects will be deleted? These are purely custom (we are a custom shop). Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 www.te.com http://www.te.com/ _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Commit Changes vs PERFORM ACTION APPLY
I cant recall any other reasons from the past, besides the requirement of an entry being committed to the database, either because you need its entry ID available during the transaction, for the use of some other action. This applies to the entry ID's created from Push Fields too.. You can get around this 50% of the times as you pointed out by manipulating the order of filters or the actions that are required post ID creation.. but at times you hit a wall where its just not possible and you wished that there was a little more control on phasing on a particular action in a filter.. Joe -Original Message- From: Misi Mladoniczky Sent: Tuesday, December 13, 2011 3:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY Hi, Why would you want different actions to run in different phases? Do you have any good user case? I would guess that the need arise very seldom. In that case I think we can split the filter into two filters instead. Adding granularity to what we can control, also makes the possibilities for errors and mistakes much greater... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. While you'll brought out this idea, if at all BMC ever intends to change the way this works along the lines of your ideas, it would be even cooler if they changed it in such a way that you could control the specific phase you would like each action within a filter to run after you check that check box to override default phasing.. options like Default to let the action run on the default phase, Phase 1, Phase 2 etc for every action in that Filter so you could choose what action you would like the override.. That would probably add a lot more control than just saying - ok all actions run on phase 1 with the `! convention.. Joe -Original Message- From: Grooms, Frederick W Sent: Monday, December 12, 2011 10:40 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY I had put in a RFE back in 2010 to change the `! into a Phase Override radio button, but it was closed. I had suggested the radio button/dropdown so we could override the phase in all directions (I can see times where we would want a filter to run in Phase 4, such as if we have to push to on outside system after all processing is complete on a record) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Monday, December 12, 2011 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY ** Yeah Misi, I'm a bit surprised that the run process commands have grown so much faster than the actions. I guess it's quicker to develop features as Run Process commands rather than have dev studio hold our hand and check the syntax and context on entry. I know that it wouldn't be practical to expect every run process to be implemented as an action but for some of the very common ones it would make a lot of sense. A business time command would be nice. The syntax on those process commands is darn tricky even for experts. The other thing that has surprised me is that the odd `! naming convention for overriding filter phasing has survived all these years. Surely it would be much nicer to have a simple check box field or something to indicate this. It would be easy enough to phase out the old method over time and just auto set the new check box if the name ended in `! I'm not a fan of the mechanics of a piece of code featuring in the name. I think it should describe what it does rather than how it does it. If you change how it does it then you have to change its name also. In Remedy since the name of an active link or filter etc. is the key you have a problem with version control if you keep changing the names of things. If you leave the name the same despite changing how things are done then your naming convention becomes compromised. There's a lot I love about Remedy and it does keep getting better but I'd like it if these couple of things were improved. Rod Harris -Original Message- On 12 December 2011 16:32, Misi Mladoniczky wrote: Hi, I definitely vote for Commit Changes! Why use the ugly Run-Process bla bla bla syntax, when you have an action that does the same thing? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products,
Re: Custom Objects and Overlays
If you have been on the 7.7 Beta only OOTB objects will be in the base mode which is a change from 7.6.04. -Original Message- From: LJ LongWing lj.longw...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Dec 13, 2011 2:32 pm Subject: Re: Custom Objects and Overlays ** Lisa, Consider Base mode ‘Remedy before 7.6.4’….same stuff applies. The existence of Overlays and Custom objects is BMC’s way of trying to provide flexibility for their (and other vendor’s) OOTB applications. The ‘implication’ that I have gotten is that you can continue to ignore them if you want to and things will continue working the way they are….OR, you can move all of your custom code to the ‘Custom’ layer, and continue to move forward with BMC’s vision of the future…either way you can move forward. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Tuesday, December 13, 2011 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** OK, just making extra super dooper sure! We are finally starting to get the feel for Dev Studio and Overlays and 7.6.04 sp2 and that's what I thought, but it says there's a Custom and Overlay in Best Practices and only Base Objects should go in Base Form Mode. Wanted to make sure it was OK to develop our custom objects in Base Mode. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, December 13, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Only OOTB objects will ever be modified Custom objects will not be touched. -Original Message- From: Kemes, Lisa lisa.ke...@te.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Dec 13, 2011 2:16 pm Subject: Custom Objects and Overlays ** If we move our custom objects (from 7.1 p7) over to our new server 7.6.04 p2 in base development mode, does this mean that when we ever upgrade our 7.6.04 p2 server, these objects will be deleted? These are purely custom (we are a custom shop). Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 www.te.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 no upgrade option in Linux
It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in the installation). Anyone have a suggestion on what might cause this? Best Regards, Anders L. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Custom Objects and Overlays
Everyone, Just to be clear about the design and intent of overlays and BMC's position. There is going to be a recommended best practice vs. a what can you really do. So, let's start with the Recommended best practice. The base layer is for things delivered from BMC or by BMC applications. This includes: n System forms n Applications from BMC n Things changed to applications through configuration that result in structure changes. For example, changing classes to the CMDB through the class manager will actually make the changes in the base layer or new filters with SLM will create in the Base layer. NOTE: there are some times - like when you set up an SLA on a custom added attribute - where the SLA filter may end up in overlay but that is only when you are referring to a custom object. Think of it as - it is from BMC. The overlay layer is owned by the customer. This would be things you add as new objects and things where you overlay a BMC definition and change it in some way. All of these things end up in the overlay layer. This approach makes things crystal clear about who owns things where and who is allowed to change things. Note: In the future, there will be more capability with multiple overlay layers which would allow things like a partner to have their layer separate from BMC and from the end customer. So, as much as possible, this is the way to think about things. But, on to the second topic of what can you really do if desired (although not best practice) If you create new objects in the base layer (except views and fields which I will get to), they will be left alone and will not be affected by upgrades. We will continue to leave things we don't know about as they are. HOWEVER, if you try and add a field or a view to a BMC form, even if it is just adding a NEW view or field, we are likely to affect it. We will likely remove it as it is OUR form and we found things on it that are wrong so we clean it up. So, DO NOT add fields or views to BMC forms in Base mode under any conditions. You can of course add fields/views in the overlay. Another risk is that if something has a name overlap, we will overwrite your definition. So, if we create a new form or new workflow that happens to have the same name, we will wipe your definition. If it was in overlay mode, we would notice the conflict. If you want to change any BMC definition, you of course must use the overlay. Even if you don't have any BMC apps, you do have BMC system forms and you may have the CMDB. Any adjustments to anything there must be done in an overlay. So, can you choose to leave your custom objects in Base? Absolutely. The system will function correctly and will upgrade just fine. However, there is assistance to move it to the overlay layer and I would encourage you to do that just for purity and clarity - BMC in Base/Customer in Overlay. I hope this is clear. Things will work either way if you follow the rules, but the recommendation is to use the overlay structure fully and properly by isolating BMC and customer work areas. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, December 13, 2011 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Lisa, Consider Base mode 'Remedy before 7.6.4'same stuff applies. The existence of Overlays and Custom objects is BMC's way of trying to provide flexibility for their (and other vendor's) OOTB applications. The 'implication' that I have gotten is that you can continue to ignore them if you want to and things will continue working the way they areOR, you can move all of your custom code to the 'Custom' layer, and continue to move forward with BMC's vision of the future...either way you can move forward. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Tuesday, December 13, 2011 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** OK, just making extra super dooper sure! We are finally starting to get the feel for Dev Studio and Overlays and 7.6.04 sp2 and that's what I thought, but it says there's a Custom and Overlay in Best Practices and only Base Objects should go in Base Form Mode. Wanted to make sure it was OK to develop our custom objects in Base Mode. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, December 13, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Only OOTB objects will ever be modified Custom objects will not be touched. -Original Message- From: Kemes, Lisa lisa.ke...@te.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Dec 13, 2011 2:16 pm Subject: Custom Objects and Overlays ** If we move our custom objects (from 7.1 p7)
Re: Custom Objects and Overlays
Thanks for the clarification Doug! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, December 13, 2011 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Everyone, Just to be clear about the design and intent of overlays and BMC's position. There is going to be a recommended best practice vs. a what can you really do. So, let's start with the Recommended best practice. The base layer is for things delivered from BMC or by BMC applications. This includes: n System forms n Applications from BMC n Things changed to applications through configuration that result in structure changes. For example, changing classes to the CMDB through the class manager will actually make the changes in the base layer or new filters with SLM will create in the Base layer. NOTE: there are some times - like when you set up an SLA on a custom added attribute - where the SLA filter may end up in overlay but that is only when you are referring to a custom object. Think of it as - it is from BMC. The overlay layer is owned by the customer. This would be things you add as new objects and things where you overlay a BMC definition and change it in some way. All of these things end up in the overlay layer. This approach makes things crystal clear about who owns things where and who is allowed to change things. Note: In the future, there will be more capability with multiple overlay layers which would allow things like a partner to have their layer separate from BMC and from the end customer. So, as much as possible, this is the way to think about things. But, on to the second topic of what can you really do if desired (although not best practice) If you create new objects in the base layer (except views and fields which I will get to), they will be left alone and will not be affected by upgrades. We will continue to leave things we don't know about as they are. HOWEVER, if you try and add a field or a view to a BMC form, even if it is just adding a NEW view or field, we are likely to affect it. We will likely remove it as it is OUR form and we found things on it that are wrong so we clean it up. So, DO NOT add fields or views to BMC forms in Base mode under any conditions. You can of course add fields/views in the overlay. Another risk is that if something has a name overlap, we will overwrite your definition. So, if we create a new form or new workflow that happens to have the same name, we will wipe your definition. If it was in overlay mode, we would notice the conflict. If you want to change any BMC definition, you of course must use the overlay. Even if you don't have any BMC apps, you do have BMC system forms and you may have the CMDB. Any adjustments to anything there must be done in an overlay. So, can you choose to leave your custom objects in Base? Absolutely. The system will function correctly and will upgrade just fine. However, there is assistance to move it to the overlay layer and I would encourage you to do that just for purity and clarity - BMC in Base/Customer in Overlay. I hope this is clear. Things will work either way if you follow the rules, but the recommendation is to use the overlay structure fully and properly by isolating BMC and customer work areas. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, December 13, 2011 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Lisa, Consider Base mode 'Remedy before 7.6.4'same stuff applies. The existence of Overlays and Custom objects is BMC's way of trying to provide flexibility for their (and other vendor's) OOTB applications. The 'implication' that I have gotten is that you can continue to ignore them if you want to and things will continue working the way they areOR, you can move all of your custom code to the 'Custom' layer, and continue to move forward with BMC's vision of the future...either way you can move forward. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Tuesday, December 13, 2011 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** OK, just making extra super dooper sure! We are finally starting to get the feel for Dev Studio and Overlays and 7.6.04 sp2 and that's what I thought, but it says there's a Custom and Overlay in Best Practices and only Base Objects should go in Base Form Mode. Wanted to make sure it was OK to develop our custom objects in Base Mode. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, December 13, 2011 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and
Re: Adding a Field to an Overlay
You have to create an Overlay for the view. -Original Message- From: Kemes, Lisa lisa.ke...@te.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Dec 13, 2011 3:21 pm Subject: Adding a Field to an Overlay ** I just created my very first Overlay to the Home Page. Now I would like to add a field and they are all greyed out.I right clicked on the form and selected Create New Field. I also clicked on the Form Menu and selected Create New Field, and they are still all greyed out. I'm trying to find why this is (looked at the Intro to App Dev with BMC Remedy Dev Studio) and I'm not able to find my answer. Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 www.te.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 no upgrade option in Linux
Anders, I'm a little confused on your second email in response to Freds.. You said and I quote it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. Upgrade is the first option that you see that you mentioned in that list followed by the statement that you don’t see upgrade anywhere.. What's the first option then? Assuming your response was a typo, are you installing using the same UNIX system user as the previous install? If the user you are installing as is different and has no access to the installation directories as the previous user, I can see how it may not be able to read the previous installations configuration files. Was the previous installation a root install and you are now attempting a non root upgrade? Was the previous installation owned by some other non root user? Joe -Original Message- From: Anders Lauri Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in the installation). Anyone have a suggestion on what might cause this? Best Regards, Anders L. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Adding a Field to an Overlay
You need to overlay the view in which you are trying to create that field. If you need to modify an existing field after overlaying a form, you need to overlay that particular field after overlaying the view.. I know it’s a little tedious in the beginning to get used to it but its not that bad once you get used to it.. Joe From: Kemes, Lisa Sent: Tuesday, December 13, 2011 3:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Adding a Field to an Overlay ** I just created my very first Overlay to the Home Page. Now I would like to add a field and they are all greyed out.I right clicked on the form and selected Create New Field. I also clicked on the Form Menu and selected Create New Field, and they are still all greyed out. I'm trying to find why this is (looked at the Intro to App Dev with BMC Remedy Dev Studio) and I'm not able to find my answer. Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 www.te.com _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Adding a Field to an Overlay
Thanks so much! Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, December 13, 2011 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Adding a Field to an Overlay ** You need to overlay the view in which you are trying to create that field. If you need to modify an existing field after overlaying a form, you need to overlay that particular field after overlaying the view.. I know it's a little tedious in the beginning to get used to it but its not that bad once you get used to it.. Joe From: Kemes, Lisamailto:lisa.ke...@te.com Sent: Tuesday, December 13, 2011 3:21 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Adding a Field to an Overlay ** I just created my very first Overlay to the Home Page. Now I would like to add a field and they are all greyed out.I right clicked on the form and selected Create New Field. I also clicked on the Form Menu and selected Create New Field, and they are still all greyed out. I'm trying to find why this is (looked at the Intro to App Dev with BMC Remedy Dev Studio) and I'm not able to find my answer. Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 [http://www.te.com/images/socialmedia/smallTElogo.gif]http://www.te.com/ www.te.comhttp://www.te.com/ [http://www.te.com/images/socialmedia/twitter.png]http://twitter.com/teconnectivity [http://www.te.com/images/socialmedia/facebook.png] http://www.facebook.com/teconnectivity [http://www.te.com/images/socialmedia/flickr.png] http://www.flickr.com/photos/teconnectivity/ [http://www.te.com/images/socialmedia/linkedin.png] http://www.linkedin.com/groups?gid=1591657 [http://www.te.com/images/socialmedia/youtube.png] http://www.youtube.com/teconnectivity _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Adding a Field to an Overlay
Yes.overlay for the Form, then an overlay for the View.then, if you are moving a 'base' field around, overlay for the field.if creating a new field, it gets created automatically in overlay mode J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Tuesday, December 13, 2011 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Adding a Field to an Overlay ** You have to create an Overlay for the view. -Original Message- From: Kemes, Lisa lisa.ke...@te.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Dec 13, 2011 3:21 pm Subject: Adding a Field to an Overlay ** I just created my very first Overlay to the Home Page. Now I would like to add a field and they are all greyed out.I right clicked on the form and selected Create New Field. I also clicked on the Form Menu and selected Create New Field, and they are still all greyed out. I'm trying to find why this is (looked at the Intro to App Dev with BMC Remedy Dev Studio) and I'm not able to find my answer. Lisa Kemes AR System Developer TEIS - USA +1 717 810 2408 tel +1 717 602 9460 mobile lisa.ke...@te.com 100 Amp Drive Harrisburg, PA 17112 www.te.com http://www.te.com/ _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 no upgrade option in Linux
I do not think it is a typo... I have seen this with SP2... SP1 works fine:: sp2 does not.. but I would love to hear more folks on this.. Cause I had to overwrite:: upgrade was not an option.. But I could cancel, use the SP1 installer, and do an upgrade.. Someone missed a piece of code.. On Tue, Dec 13, 2011 at 3:27 PM, Joe Martin D'Souza jdso...@shyle.netwrote: Anders, I'm a little confused on your second email in response to Freds.. You said and I quote it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. Upgrade is the first option that you see that you mentioned in that list followed by the statement that you don’t see upgrade anywhere.. What's the first option then? Assuming your response was a typo, are you installing using the same UNIX system user as the previous install? If the user you are installing as is different and has no access to the installation directories as the previous user, I can see how it may not be able to read the previous installations configuration files. Was the previous installation a root install and you are now attempting a non root upgrade? Was the previous installation owned by some other non root user? Joe -Original Message- From: Anders Lauri Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in the installation). Anyone have a suggestion on what might cause this? Best Regards, Anders L. __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 7.6.04 SP2 no upgrade option in Linux
Joe, Apologies for the unclear message, please view this (http://oi40.tinypic.com/2hchu1w.jpg) image for a clear explanation, basically. I fill out all information (regarding contact details and tables for the database), ARS 7.6.04 SP2 installer successfully establish contact with the database but tells me that an existing ARSystem table exis and my only valid options (which I can't find anywhere) are Upgrade, Overwrite and ServerGroup. And no - I'm always installing as root, however, after the installation is down I do a chown -R ars:ars on the entire /opt/bmc structure to run all services as user ars, however, installation always conducted as root. Anders, I'm a little confused on your second email in response to Freds.. You said and I quote it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. Upgrade is the first option that you see that you mentioned in that list followed by the statement that you don’t see upgrade anywhere.. What's the first option then? Assuming your response was a typo, are you installing using the same UNIX system user as the previous install? If the user you are installing as is different and has no access to the installation directories as the previous user, I can see how it may not be able to read the previous installations configuration files. Was the previous installation a root install and you are now attempting a non root upgrade? Was the previous installation owned by some other non root user? Joe -Original Message- From: Anders Lauri Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in the installation). Anyone have a suggestion on what might cause this? Best Regards, Anders L. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Custom Objects and Overlays
Doug I have a question:: Indexing Overlays.. Can this be done? We are creating tons of overlay fields for reporting purposes that the Company requirements / Gov has that BMC does not do.. What is the policy on these fields:: is there a doc on best performance for using with flashboards, and Analytics, and API call's ETC.. I already know we are not suppose to use the overlays.. but that does not matter when the customer wants it.. I do not think they know you, and I cannot use your name in any meeting to stop it... LOL On Tue, Dec 13, 2011 at 3:11 PM, Kemes, Lisa lisa.ke...@te.com wrote: ** ** Thanks for the clarification Doug! Lisa -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Mueller, Doug *Sent:* Tuesday, December 13, 2011 3:00 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Custom Objects and Overlays ** Everyone, ** ** Just to be clear about the design and intent of overlays and BMC's position. ** ** There is going to be a recommended best practice vs. a what can you really do. ** ** So, let's start with the Recommended best practice. ** ** The base layer is for things delivered from BMC or by BMC applications. This includes: ** ** **n **System forms **n **Applications from BMC **n **Things changed to applications through configuration that result in structure changes. For example, changing classes to the CMDB through the class manager will actually make the changes in the base layer or new filters with SLM will create in the Base layer. NOTE: there are some times – like when you set up an SLA on a custom added attribute – where the SLA filter may end up in overlay but that is only when you are referring to a custom object. ** ** Think of it as – it is from BMC. ** ** The overlay layer is owned by the customer. This would be things you add as new objects and things where you overlay a BMC definition and change it in some way. All of these things end up in the overlay layer. ** ** This approach makes things crystal clear about who owns things where and who is allowed to change things. ** ** Note: In the future, there will be more capability with multiple overlay layers which would allow things like a partner to have their layer separate from BMC and from the end customer. ** ** So, as much as possible, this is the way to think about things. ** ** ** ** But, on to the second topic of what can you really do if desired (although not best practice)…. ** ** If you create new objects in the base layer (except views and fields which I will get to), they will be left alone and will not be affected by upgrades. We will continue to leave things we don't know about as they are. ** ** HOWEVER, if you try and add a field or a view to a BMC form, even if it is just adding a NEW view or field, we are likely to affect it. We will likely remove it as it is OUR form and we found things on it that are wrong so we clean it up. So, DO NOT add fields or views to BMC forms in Base mode under any conditions. You can of course add fields/views in the overlay. ** ** Another risk is that if something has a name overlap, we will overwrite your definition. So, if we create a new form or new workflow that happens to have the same name, we will wipe your definition. If it was in overlay mode, we would notice the conflict. ** ** If you want to change any BMC definition, you of course must use the overlay. Even if you don't have any BMC apps, you do have BMC system forms and you may have the CMDB. Any adjustments to anything there must be done in an overlay. ** ** ** ** ** ** So, can you choose to leave your custom objects in Base? Absolutely. The system will function correctly and will upgrade just fine. However, there is assistance to move it to the overlay layer and I would encourage you to do that just for purity and clarity – BMC in Base/Customer in Overlay. ** ** ** ** I hope this is clear. Things will work either way if you follow the rules, but the recommendation is to use the overlay structure fully and properly by isolating BMC and customer work areas. ** ** Doug Mueller ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing *Sent:* Tuesday, December 13, 2011 11:33 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Custom Objects and Overlays ** ** ** Lisa, Consider Base mode ‘Remedy before 7.6.4’….same stuff applies. The existence of Overlays and Custom objects is BMC’s way of trying to provide flexibility for their (and other vendor’s) OOTB applications. The ‘implication’ that I have gotten is that you can continue to
Re: ARS 7.6.04 SP2 no upgrade option in Linux
Oh wait:: there is an additional feature:: if this is the issue with the temp space? There is a know issue since (I don't know when - 3 versions) that if you upgrade it requires you put in a NEW artmpspace and it must be created: and conveniently it will not delete the old one either: you cannot use existing table space for the artmpspace.. On Tue, Dec 13, 2011 at 4:07 PM, Anders Lauri olleba...@gmail.com wrote: Joe, Apologies for the unclear message, please view this ( http://oi40.tinypic.com/2hchu1w.jpg) image for a clear explanation, basically. I fill out all information (regarding contact details and tables for the database), ARS 7.6.04 SP2 installer successfully establish contact with the database but tells me that an existing ARSystem table exis and my only valid options (which I can't find anywhere) are Upgrade, Overwrite and ServerGroup. And no - I'm always installing as root, however, after the installation is down I do a chown -R ars:ars on the entire /opt/bmc structure to run all services as user ars, however, installation always conducted as root. Anders, I'm a little confused on your second email in response to Freds.. You said and I quote it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. Upgrade is the first option that you see that you mentioned in that list followed by the statement that you don’t see upgrade anywhere.. What's the first option then? Assuming your response was a typo, are you installing using the same UNIX system user as the previous install? If the user you are installing as is different and has no access to the installation directories as the previous user, I can see how it may not be able to read the previous installations configuration files. Was the previous installation a root install and you are now attempting a non root upgrade? Was the previous installation owned by some other non root user? Joe -Original Message- From: Anders Lauri Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in the installation). Anyone have a suggestion on what might cause this? Best Regards, Anders L. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Save description as .txt file
Hi All, I have a really strange request to make but it is a bit of a strange situation. Is there a way to take a large amount of data from a character field and save it as an attachment as a text file? User sends a template email request with an oversized description. The template puts this information into an unlimited temp field. A filter takes the first 1,000 characters and places it in the Description field and then places the entire temp field contents onto a diary field. What I would like to do is take the temp field contents and put them into a text file and attach the file to the ticket. Any ideas on how to do that? ARS 6.3 patch 20, Oracle 9.2, SunOS 5.9 Said it was strange. Thanks Mark Mark Brittain Remedy Developer NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: xMatters / AlarmPoint
Very good help, Dave... excellent points from Don McLure and Phil Bautista (off-line), as well. Many thanks, and Happy Holidays! R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Monday, December 12, 2011 12:32 PM To: arslist@ARSLIST.ORG Subject: Re: xMatters / AlarmPoint ** Ray, I think the answer depends on what your looking for. I have found that xMatters (not owned by BMC although they resell the product) can do a lot. Sales folks will even have you think you can't live without it. In my opinion many of the items that are controlled through xMatters should be done else where. We have tech folks make themselves available and control their notifications within the AR System. Yes one can also respond to a ticket through xMatters yet one can do that through MidTier as well (except from an iDevice but some day soon maybe). We use TelAlert for our text messaging from the AR System and other apps. Dave _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Monday, December 12, 2011 12:47 PM To: arslist@ARSLIST.ORG Subject: xMatters / AlarmPoint ** Is anyone using BMCs xMatters or the old AlarmPoint in conjunction with Remedy? Can you offer-up any perceptions, pros/cons, cautions? How would you rate the product for value-added? Thanks; R Ray Palla Sr. IT/Remedy Consultant http://www.linkedin.com/img/signature/bg_bluefade_195x42.jpg Mobile: 512-917-1739 Time Zone: Central Email: ray.pa...@insona.com http://www.linkedin.com/img/signature/icon_in_blue_14x14.gif Professional http://www.linkedin.com/pub/1/544/598 Profile http://www.insona.com/ INSONA Corporation 1201 Berry Lane http://maps.google.com/maps?q=10650+SW+Plaza+CT%2CBox%3A+J68%2CHouston%2CTX +77074%2CUSAhl=en Georgetown, TX 78626-3832 USA Infrastructure Solutions - Network Applications _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are bg_bluefade_195x42.jpgINSONA-Logo.jpgicon_in_blue_14x14.gif
Re: Commit Changes vs PERFORM ACTION APPLY
Not having the Entry ID before submit is why GUIDs are used. I can't think of case where I was not able to use a GUID to work around the Entry ID not being available before submit. As much as I love new features and flexibility I think Misi is on to something here. Adding phase overriding at the action level would be powerful and could also be a support nightmare. Typically splitting the action into it's own filter does the job without adding another layer of complexity to all filters. Jason On Tue, Dec 13, 2011 at 11:35 AM, Joe Martin D'Souza jdso...@shyle.netwrote: I cant recall any other reasons from the past, besides the requirement of an entry being committed to the database, either because you need its entry ID available during the transaction, for the use of some other action. This applies to the entry ID's created from Push Fields too.. You can get around this 50% of the times as you pointed out by manipulating the order of filters or the actions that are required post ID creation.. but at times you hit a wall where its just not possible and you wished that there was a little more control on phasing on a particular action in a filter.. Joe -Original Message- From: Misi Mladoniczky Sent: Tuesday, December 13, 2011 3:36 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY Hi, Why would you want different actions to run in different phases? Do you have any good user case? I would guess that the need arise very seldom. In that case I think we can split the filter into two filters instead. Adding granularity to what we can control, also makes the possibilities for errors and mistakes much greater... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. While you'll brought out this idea, if at all BMC ever intends to change the way this works along the lines of your ideas, it would be even cooler if they changed it in such a way that you could control the specific phase you would like each action within a filter to run after you check that check box to override default phasing.. options like Default to let the action run on the default phase, Phase 1, Phase 2 etc for every action in that Filter so you could choose what action you would like the override.. That would probably add a lot more control than just saying - ok all actions run on phase 1 with the `! convention.. Joe -Original Message- From: Grooms, Frederick W Sent: Monday, December 12, 2011 10:40 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY I had put in a RFE back in 2010 to change the `! into a Phase Override radio button, but it was closed. I had suggested the radio button/dropdown so we could override the phase in all directions (I can see times where we would want a filter to run in Phase 4, such as if we have to push to on outside system after all processing is complete on a record) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Monday, December 12, 2011 7:14 AM To: arslist@ARSLIST.ORG Subject: Re: Commit Changes vs PERFORM ACTION APPLY ** Yeah Misi, I'm a bit surprised that the run process commands have grown so much faster than the actions. I guess it's quicker to develop features as Run Process commands rather than have dev studio hold our hand and check the syntax and context on entry. I know that it wouldn't be practical to expect every run process to be implemented as an action but for some of the very common ones it would make a lot of sense. A business time command would be nice. The syntax on those process commands is darn tricky even for experts. The other thing that has surprised me is that the odd `! naming convention for overriding filter phasing has survived all these years. Surely it would be much nicer to have a simple check box field or something to indicate this. It would be easy enough to phase out the old method over time and just auto set the new check box if the name ended in `! I'm not a fan of the mechanics of a piece of code featuring in the name. I think it should describe what it does rather than how it does it. If you change how it does it then you have to change its name also. In Remedy since the name of an active link or filter etc. is the key you have a problem with version control if you keep changing the names of things. If you leave the name the same despite changing how things are done then your naming convention becomes compromised.
Asset Management - Software license contracts - Microsoft Master Business Agreement, Data Management, categorization
Hello all,
I have been working with Asset Management 7.6.4 to prepare to enter our current
contracts. My goal is to use the Data Management tool
(Transactional-Contract.xls) to import the bulk of the license data once I have
figured out the format to use. I have read through the AM docs (and a fair
amount of the CMDB ones), but I still have a few questions on what I've found
so far.
1.) Microsoft Master Business Agreements - We have negotiated a MBA with MS
under their Enterprise 6 Program, which gives us certain purchasing
abilities. We can add or remove software on a year by year basis, and the
numbers for each are 'trued up' each year as well. There is an MBA #, an
Enrollment #, a Software Assurance ID #, and an Agreement/Contract #. I have
listed my current strategy below. Does anyone have any other strategies,
recommendations for representing these kinds of agreements?
a. Master Contract for the MBA itself (with the {Enrollment #}-Master as
the Contract ID, and the MBA # as the Customer ID), then
b. Master Contracts underneath it for each year ({Enrollment #}-{year} as
Contract ID), then
c. Software License Contracts underneath each year master for each type
of software with a representative ID (Ex: Contract ID MS-EX-001-2011:
Microsoft MS - Exchange EX - First to use the MS-EX prefix 001 - Year
2011), and then
d. License Certificates for each Software License Contract (eventually to
connect to CIs from discovery tools, with same IDs).
2.)Importing Software License Contracts - The CTR-GenericContract tab
says not to use it for Software License contracts. I looked up the mappings in
the Data Mgmt Admin guide and it looks like I'm supposed to use
AST-AssetSoftware instead as this goes to CTR:ContractBase and
AST:AssetSoftware - Is this correct?
3.)What is used in the Contract Identifier field on the Data Mgmt tabs? Is
this used to connect contracts and masters? How do I determine what to put in
this column?
4.)When creating a license certificate with the dialog that pops up from
the Contract Add button, I can choose, say, Microsoft as a manufacturer,
but the categories available don't reflect the product categories I have
created, just the generics. Is this pulling from a different area?
Thanks in advance for your help, and any other advice for entering/maintaining
licenses would be welcome as well! :^)
Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com
ProQuest...Start here. 2010 InformationWeek 500 Top Innovator
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This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify the sender, and delete the
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Senior Remedy Developer- Immediate Opening!
We have an immediate need for a 1 year contract in Arlington, VA. Candidate must be able to obtain a Secret Clearance. Senior Remedy Developer The Senior Remedy Developer is accountable for the development, administration, customization, and integration of the BMC Remedy IT Service Management Suite v7.6 with specific focus on ITSM and associated modules. Candidate is directly responsible for achieving customer requirements, maintaining customer satisfaction, and managing the implementation of additional functionality in support of Remedy ITSM. Responsibilities: * Serve as senior Remedy consultant with in-depth knowledge of BMC Remedy AR System (minimum v7.3) * Maintain the existing business process and implement new business processes using Remedy ARS and other components * Conduct site assessments and prepare complex design proposals; develop and execute upgrade implementation plans * Maintain communications with customers, end users, suppliers, vendors as appropriate in order to ensure appropriate designs. Research and gather information for complex customer requirements. * Recommend solutions as appropriate * Integrate the business processes implemented in the Remedy ARS System with other systems * Apply specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through application of appropriate software development life cycle methodology (SDLC) * Use appropriate tools to analyze, identify and resolve business and or technical problems when designing information technology solutions. Recommend new tools or procedures as appropriate. * Maintain security, integrity, and business continuity controls and documents when designing information technology solutions * Apply metrics to monitor performance and measure key project criteria * Stay current on emerging tools, techniques and technologies to ensure customer requirements are met * Provide assistance and limited direction to less experienced personnel Requirements: * Remedy ITSM certification (preferred) * BMC Remedy AR System (minimum v7.3) * DoD 8570 Certification or willingness to obtain certification within 6 months of hire * Eligible for SECRET DoD clearance (requires US Citizen) Technical Requirements: * Five or more years experience in administering Remedy ARS infrastructure(s) and developing ARS applications * Expert knowledge of administering BMC Remedy ARS * Able to install and configure the BMC Remedy ARS, Mid Tier, and email Engine * Able to perform upgrades in BMC Remedy ARS * Able to configure and maintain licenses for BMC Remedy ARS and client products * Integrate the BMC Remedy ARS with a database engine * Provide support of ARS applications. This includes developing technical documentation, assisting with the development of end-user documentation, interfacing with application owners and the IT Help Desk, and properly tracking all support efforts. * Perform some server and application administration as required * Expert knowledge of programming with BMC Remedy ARS * Develop and administrator BMC Remedy ARS applications and implementation of new functionality including forms, workflow, alerts, filters, escalations, menus, and other related components * Develop ARS applications for approved IT projects or Service Requests * Follow all relevant team development and architecture standards and methodologies. * Perform ARS application troubleshooting * Knowledge of Remedy applications with hands on experience with ITSM 7 CMDB and other BMC ITSM related products * Ability to define and implement processes based on DoD guidelines, organizational policies, and industry best practices * Ability to work in a fast-paced, technically challenging, and dynamic environment * Ability to apply analytical skills, problem solving, and attention to detail Desired Qualifications: * Knowledge of Microsoft products * Project management skills * Facilitate team meetings * Translate business requirements into technical design documents * Create process, data and workflow models, including integration into third party components * Assist Management to define the business requirements, determine scope, estimate work effort, and determine duration of development and unit test * Able to lead and mentor the team * Integrate Remedy ARS to other systems such as Active directory Other Qualifications: * Commitment to excellence and high standards * Personal computer and business solutions software skills * Strong communication and documentation skills with the ability to communicate effectively both verbally and in writing to include high-quality technical documentation and diagrams * Ability to interact professionally with a diverse group including executives, managers, developers, and subject matter experts
Hyperlinks in MidTier
ARS 7.1 patch4 SQL2000 Midtier 7.6.4 sp1 We have moved to the mid-tier recently. Still working on the server upgrade. Our users have noticed that hyperlinks in the Work Log look like text rather than a hyperlink. I was wondering if anyone had a workaround or an answer as to why that is. Thanks, Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 Helpful Links: | Reportshttp://bi.eng.t-mobile.com:8080/InfoViewApp |SA_Suggestion Boxhttp://saintake.t-mobile.com/ | SA_Trouble Tickethttp://natweb.eng.t-mobile.com/sites/TTWeb/CreateTicket.aspx | ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hyperlinks in MidTier
Only workaround I am aware of is to upgrade arserver to 7.6.4 and convert necessary field to rich text format. Hth, RandeepHth, Randeep/div Sent from my BlackBerry device on the Rogers Wireless Network -Original Message- From: Nall, Roger roger.n...@t-mobile.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Tue, 13 Dec 2011 14:16:07 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: Hyperlinks in MidTier ARS 7.1 patch4 SQL2000 Midtier 7.6.4 sp1 We have moved to the mid-tier recently. Still working on the server upgrade. Our users have noticed that hyperlinks in the Work Log look like text rather than a hyperlink. I was wondering if anyone had a workaround or an answer as to why that is. Thanks, Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 Helpful Links: | Reportshttp://bi.eng.t-mobile.com:8080/InfoViewApp |SA_Suggestion Boxhttp://saintake.t-mobile.com/ | SA_Trouble Tickethttp://natweb.eng.t-mobile.com/sites/TTWeb/CreateTicket.aspx | ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Hyperlinks in MidTier
That is correct behavior for the version you are on. In AR System 7.6.0x, a field type called Rich Text Format fields (RTF) were introduced that will enable hyperlinks to be clickable - among other formatting enhancements (bold, colors, bullets, etc.). The reason it is that way is because standard character fields do not recognize the HTML tags necessary to make the link clickable on the Mid-Tier/web client. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Tuesday, December 13, 2011 2:16 PM To: arslist@ARSLIST.ORG Subject: Hyperlinks in MidTier ** ARS 7.1 patch4 SQL2000 Midtier 7.6.4 sp1 We have moved to the mid-tier recently. Still working on the server upgrade. Our users have noticed that hyperlinks in the Work Log look like text rather than a hyperlink. I was wondering if anyone had a workaround or an answer as to why that is. Thanks, Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 Helpful Links: | Reportshttp://bi.eng.t-mobile.com:8080/InfoViewApp |SA_Suggestion Boxhttp://saintake.t-mobile.com/ | SA_Trouble Tickethttp://natweb.eng.t-mobile.com/sites/TTWeb/CreateTicket.aspx | _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Custom Objects and Overlays
Patrick, Of course the first answer (I have to give it even though you say it doesn't matter) is that you should control customizations to things that are business critical and only those things. Now with that said, what if you had lots of business critical additions.. By Indexing Overlays I assume you mean adding indexes to forms? If not this, I need some help to understand what you are asking. Assuming it is indexing forms, you can add indexes as desired to an overlaid form. We will create the indexes in the database. NOTE: We also create the indexes defined at the base level so that someone running at base gets the right indexing. If the same index is at both levels, only one index is created in the DB. Once a field is created, it is a field. Once an index is created, it is an index. Things like flashboards and such run as the user in the same layer as the user and they will get the functionality that is defined for their layer. So, efficiency is determined by whether you have good/the right indexes. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, December 13, 2011 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Doug I have a question:: Indexing Overlays.. Can this be done? We are creating tons of overlay fields for reporting purposes that the Company requirements / Gov has that BMC does not do.. What is the policy on these fields:: is there a doc on best performance for using with flashboards, and Analytics, and API call's ETC.. I already know we are not suppose to use the overlays.. but that does not matter when the customer wants it.. I do not think they know you, and I cannot use your name in any meeting to stop it... LOL On Tue, Dec 13, 2011 at 3:11 PM, Kemes, Lisa lisa.ke...@te.commailto:lisa.ke...@te.com wrote: ** Thanks for the clarification Doug! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, December 13, 2011 3:00 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Everyone, Just to be clear about the design and intent of overlays and BMC's position. There is going to be a recommended best practice vs. a what can you really do. So, let's start with the Recommended best practice. The base layer is for things delivered from BMC or by BMC applications. This includes: * System forms * Applications from BMC * Things changed to applications through configuration that result in structure changes. For example, changing classes to the CMDB through the class manager will actually make the changes in the base layer or new filters with SLM will create in the Base layer. NOTE: there are some times - like when you set up an SLA on a custom added attribute - where the SLA filter may end up in overlay but that is only when you are referring to a custom object. Think of it as - it is from BMC. The overlay layer is owned by the customer. This would be things you add as new objects and things where you overlay a BMC definition and change it in some way. All of these things end up in the overlay layer. This approach makes things crystal clear about who owns things where and who is allowed to change things. Note: In the future, there will be more capability with multiple overlay layers which would allow things like a partner to have their layer separate from BMC and from the end customer. So, as much as possible, this is the way to think about things. But, on to the second topic of what can you really do if desired (although not best practice) If you create new objects in the base layer (except views and fields which I will get to), they will be left alone and will not be affected by upgrades. We will continue to leave things we don't know about as they are. HOWEVER, if you try and add a field or a view to a BMC form, even if it is just adding a NEW view or field, we are likely to affect it. We will likely remove it as it is OUR form and we found things on it that are wrong so we clean it up. So, DO NOT add fields or views to BMC forms in Base mode under any conditions. You can of course add fields/views in the overlay. Another risk is that if something has a name overlap, we will overwrite your definition. So, if we create a new form or new workflow that happens to have the same name, we will wipe your definition. If it was in overlay mode, we would notice the conflict. If you want to change any BMC definition, you of course must use the overlay. Even if you don't have any BMC apps, you do have BMC system forms and you may have the CMDB. Any adjustments to anything there must be done in an overlay. So, can you choose to leave your custom objects in Base? Absolutely. The system will
Re: Asset Management - Software license contracts - Microsoft Master Business Agreement, Data Management, categorization
Kelly,
Let me try to answer your question #2 and #4
2) about Software contract, Yes, you should use AST:AssetSoftware.
CTR:GenericContract is using for customized contract type (if you want to add
your own contract type, for example Rent Contract)
4) about Product Categorization, the data comes from PDL:Product Dictionary.
If you manually created product catalog, make sure you have add model/version
to Product Catalog, and in Model/Version dialog form (PDL:ProductModelVersion),
set Market Version and select Contract Required radio button to Yes. Also check
Company Association if is it not - Global -, that means the product catalog
restricted to certain company, then the Software Contract and License
Certificate company should match to.
If the product catalog was discovered from outside, check Atrium Normalization
to use proper normalize option for the imported dataset during data synchronize
to Atrium CMDB
PDL:Product Dictionary is a joined form from PDL:ProductModelVersion (joined
from PCT:Product Catalog and PCT:Product Model/Version)and PCT:Product Company
Association.
Toshiyasu
Asset Management QA in BMC.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: Tuesday, December 13, 2011 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Asset Management - Software license contracts - Microsoft Master
Business Agreement, Data Management, categorization
**
Hello all,
I have been working with Asset Management 7.6.4 to prepare to enter our current
contracts. My goal is to use the Data Management tool
(Transactional-Contract.xls) to import the bulk of the license data once I have
figured out the format to use. I have read through the AM docs (and a fair
amount of the CMDB ones), but I still have a few questions on what I've found
so far.
1.) Microsoft Master Business Agreements - We have negotiated a MBA with MS
under their Enterprise 6 Program, which gives us certain purchasing
abilities. We can add or remove software on a year by year basis, and the
numbers for each are 'trued up' each year as well. There is an MBA #, an
Enrollment #, a Software Assurance ID #, and an Agreement/Contract #. I have
listed my current strategy below. Does anyone have any other strategies,
recommendations for representing these kinds of agreements?
a. Master Contract for the MBA itself (with the {Enrollment #}-Master as
the Contract ID, and the MBA # as the Customer ID), then
b. Master Contracts underneath it for each year ({Enrollment #}-{year} as
Contract ID), then
c. Software License Contracts underneath each year master for each type
of software with a representative ID (Ex: Contract ID MS-EX-001-2011:
Microsoft MS - Exchange EX - First to use the MS-EX prefix 001 - Year
2011), and then
d. License Certificates for each Software License Contract (eventually to
connect to CIs from discovery tools, with same IDs).
2.)Importing Software License Contracts - The CTR-GenericContract tab
says not to use it for Software License contracts. I looked up the mappings in
the Data Mgmt Admin guide and it looks like I'm supposed to use
AST-AssetSoftware instead as this goes to CTR:ContractBase and
AST:AssetSoftware - Is this correct?
3.)What is used in the Contract Identifier field on the Data Mgmt tabs? Is
this used to connect contracts and masters? How do I determine what to put in
this column?
4.)When creating a license certificate with the dialog that pops up from
the Contract Add button, I can choose, say, Microsoft as a manufacturer,
but the categories available don't reflect the product categories I have
created, just the generics. Is this pulling from a different area?
Thanks in advance for your help, and any other advice for entering/maintaining
licenses would be welcome as well! :^)
Kelly Logan, Sr. Systems Administrator (Remedy), GMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com
ProQuest...Start here. 2010 InformationWeek 500 Top Innovator
P Please consider the environment before printing this email.
This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed. If
you have received this email in error please notify the sender, and delete the
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Re: Custom Objects and Overlays
Thanks; that was what I was thinking but this does help clarify for us Sent from my iPhone On Dec 13, 2011, at 17:44, Mueller, Doug doug_muel...@bmc.com wrote: ** Patrick, Of course the first answer (I have to give it even though you say it doesn't matter) is that you should control customizations to things that are business critical and only those things. Now with that said, what if you had lots of business critical additions…… By Indexing Overlays I assume you mean adding indexes to forms? If not this, I need some help to understand what you are asking. Assuming it is indexing forms, you can add indexes as desired to an overlaid form. We will create the indexes in the database. NOTE: We also create the indexes defined at the base level so that someone running at base gets the right indexing. If the same index is at both levels, only one index is created in the DB. Once a field is created, it is a field. Once an index is created, it is an index. Things like flashboards and such run as the user in the same layer as the user and they will get the functionality that is defined for their layer. So, efficiency is determined by whether you have good/the right indexes. I hope this helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, December 13, 2011 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Doug I have a question:: Indexing Overlays.. Can this be done? We are creating tons of overlay fields for reporting purposes that the Company requirements / Gov has that BMC does not do.. What is the policy on these fields:: is there a doc on best performance for using with flashboards, and Analytics, and API call's ETC.. I already know we are not suppose to use the overlays.. but that does not matter when the customer wants it.. I do not think they know you, and I cannot use your name in any meeting to stop it... LOL On Tue, Dec 13, 2011 at 3:11 PM, Kemes, Lisa lisa.ke...@te.com wrote: ** Thanks for the clarification Doug! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Tuesday, December 13, 2011 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Custom Objects and Overlays ** Everyone, Just to be clear about the design and intent of overlays and BMC's position. There is going to be a recommended best practice vs. a what can you really do. So, let's start with the Recommended best practice. The base layer is for things delivered from BMC or by BMC applications. This includes: n System forms n Applications from BMC n Things changed to applications through configuration that result in structure changes. For example, changing classes to the CMDB through the class manager will actually make the changes in the base layer or new filters with SLM will create in the Base layer. NOTE: there are some times – like when you set up an SLA on a custom added attribute – where the SLA filter may end up in overlay but that is only when you are referring to a custom object. Think of it as – it is from BMC. The overlay layer is owned by the customer. This would be things you add as new objects and things where you overlay a BMC definition and change it in some way. All of these things end up in the overlay layer. This approach makes things crystal clear about who owns things where and who is allowed to change things. Note: In the future, there will be more capability with multiple overlay layers which would allow things like a partner to have their layer separate from BMC and from the end customer. So, as much as possible, this is the way to think about things. But, on to the second topic of what can you really do if desired (although not best practice)…. If you create new objects in the base layer (except views and fields which I will get to), they will be left alone and will not be affected by upgrades. We will continue to leave things we don't know about as they are. HOWEVER, if you try and add a field or a view to a BMC form, even if it is just adding a NEW view or field, we are likely to affect it. We will likely remove it as it is OUR form and we found things on it that are wrong so we clean it up. So, DO NOT add fields or views to BMC forms in Base mode under any conditions. You can of course add fields/views in the overlay. Another risk is that if something has a name overlap, we will overwrite your definition. So, if we create a new form or new workflow that happens to have the same name, we will wipe your definition. If it was in overlay mode, we would notice the conflict. If you want to change any BMC definition, you of course must use the overlay. Even if you don't have any
Re: ARS 7.6.04 SP2 no upgrade option in Linux
'm starting to think this is related to the way the installer connects to the Oracle installation, it's seems to be using an oraload file in the /tmp/x directory, however, my tsnames.ora seems to be broken so oraload replies an Oracle error code. Strange though that the second connection attempts works (when entering all credentials for the database), I'm guessing it must be using sqlplus and using a fixed string such as sqlplus 'username/password@server/ID'. I will try to dig into this tomorrow. # I tried creating a new temp space, however, still the same message. ** Oh wait:: there is an additional feature:: if this is the issue with the temp space? There is a know issue since (I don't know when - 3 versions) that if you upgrade it requires you put in a NEW artmpspace and it must be created: and conveniently it will not delete the old one either: you cannot use existing table space for the artmpspace.. On Tue, Dec 13, 2011 at 4:07 PM, Anders Lauri olleba...@gmail.com wrote: Joe, Apologies for the unclear message, please view this (http://oi40.tinypic.com/2hchu1w.jpg) image for a clear explanation, basically. I fill out all information (regarding contact details and tables for the database), ARS 7.6.04 SP2 installer successfully establish contact with the database but tells me that an existing ARSystem table exis and my only valid options (which I can't find anywhere) are Upgrade, Overwrite and ServerGroup. And no - I'm always installing as root, however, after the installation is down I do a chown -R ars:ars on the entire /opt/bmc structure to run all services as user ars, however, installation always conducted as root. Anders, I'm a little confused on your second email in response to Freds.. You said and I quote it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. Upgrade is the first option that you see that you mentioned in that list followed by the statement that you donât see upgrade anywhere.. What's the first option then? Assuming your response was a typo, are you installing using the same UNIX system user as the previous install? If the user you are installing as is different and has no access to the installation directories as the previous user, I can see how it may not be able to read the previous installations configuration files. Was the previous installation a root install and you are now attempting a non root upgrade? Was the previous installation owned by some other non root user? Joe -Original Message- From: Anders Lauri Sent: Tuesday, December 13, 2011 2:54 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: ARS 7.6.04 SP2 no upgrade option in Linux It's asking me to specify the table and temp. table, when I select the same, it's says the only valid options are upgrade, overwrite and server group. I don't see upgrade anywhere. I saw that when upgrading to 7.6.03 when I didn't re-type all the passwords into the installer. When I re-typed the passwords (even though it looked like it already knew them) it gave me the upgrade option. Apparently if it asks for the DBA info then it couldn't connect as the aradmin user. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Anders Lauri Sent: Tuesday, December 13, 2011 8:04 AM To: arslist@ARSLIST.ORG Subject: ARS 7.6.04 SP2 no upgrade option in Linux Hi, I'm trying to upgrade to SP2 from version 7.6.04, however, I'm not prompted with any upgrade option, the installer finds my current ARS-installation, however, no option regarding update is presented, only overwrite or new installation (the installer asks for DBA-admin credentials later in the installation). Anyone have a suggestion on what might cause this? Best Regards, Anders L. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Top of Message | Previous Page | Permalink ___ UNSUBSCRIBE or
Re: Server name clarification
LJ, Thanks for your detailed response, it is appreciated. I am doing disaster recovery, where my off-site server will be dormant until needed. The database is already being replicated using Oracle Data Guard. I was planning on taking my production filesystem, tar'ring it up and moving it to the DR server. With what you are saying, I won't need to update any of the directory paths, correct? Things like /etc/arsystem/remedyprod/ are what concern me. I'm working with a deadline that doesn't give me time to change the production server name to use an alias, get the various integrations and clients re-configured, and tested. (However, I'll definitely be setting up our 7.6.04 environment correctly from the start.) My config would look like: Prod ar.conf: Server-Name: remedyprod Server-Connect-Name: not configured, since the hostname is also remedyprod Failover ar.conf: Server-Name: remedyprod Server-Connect-Name: remedy-dr-hostname On failover, the network guys will change the remedyprod DNS entry to point to the DR server's IP address, and I should be able to bring the AR server up. (of course, mid-tier too) Since this is disaster recovery and not high availability, I'm not planning on doing any other kind of server group configuration, or does the use of the above settings mandate that? Does being in a DR configuration (vs. HA) change the answer you gave about the email engine? Thanks again for you help. Funny how far one can go without having to understand some of the basics. :-) Thad On Tue, Dec 13, 2011 at 7:51 AM, LJ LongWing lj.longw...@gmail.com wrote: ** Thad, Before getting to your questions, I want to define two terms as ‘I’ understand them. ** ** Disaster Recovery – The ability to have a system available at another SITE in case the primary site becomes unavailable because of a disaster. This is typically done as a ‘standby’ operation, and the two are not necessarily online at the same time, typically with separate DB servers with log shipping or some other replication technology to get your data over to the DR site High Availability – The ability to have more than one host serving the same purpose simultaneously so that if one goes offline, the other is still able to service requests. ** ** I think what you are discussing below is high availability…mostly because you are talking about a server group…which is where two remedy servers connect to the same DB….DR requires significantly more setup, configuration and maintenance….now, onto your questions ** ** Server-Name – your first 3 bullets are correct…your 4th, kinda…$SERVER$ automatically tacks on the domain of the server, but essentially correct** ** Server-Connect-Name --1 – Not necessarily…in my server groups I have another alias configured for this one --2 – True --3 – Also true ** ** Q – Which of the above values are used for AR paths in the file system A – Neither. The names above are solely for clients connecting to them…having nothing to do with the install directories. When you install Remedy, it defaults to putting it into the directory that you specified as your ‘server name’ during the install…so depending on how you have your things configured during install, it could be either of the names above, or none of them…but it’s actually irrelevant because nothing uses that specifically to connect ** ** Q – Email engine configuration (EmailDaemon.properties): Same question, which value is used? A – Typically, as far as I understand, each ARServer will have its own email engine (at least that’s the way we have it configured)…so the individual nodes of your ‘clients’ should point to that node’s name ** ** IP-Name – This is useful in ANY server configuration…you should have ANY permeation of names that someone could use to connect to your server added in here so that the server recognizes ‘that name’ as ‘me’ ** ** Here is our config, we have two nodes with a load balancer. We also have several load balanced web servers ** ** Web -Load Balanced name: application -Node1 Name: application-node1 -Node2 Name: application-node2 ** ** This allows us to utilize the load balancer to re-direct to our clients HA configuration. Each web node is pointed to the Load balanced server group alias ** ** App -Load Balanced name: application-app -Node1 Name: application-app1 -Node2 Name: application-app2 ** ** Again…this allows a client to connect to either the HA name, or each individual node, and using an alias for the Server-Connect-Name makes it so that later you could move servers (in an upgrade situation) without re-configuring everything (we are moving from 2003 virtual servers to 2008 virtual servers, and won’t need to re-configure a lot of the infrastructure because they all point to the
Re: Server name clarification
Thanks for your reply. I'm not using DSO; we are using data replication. Thad On Tue, Dec 13, 2011 at 3:58 AM, Ddussie ddus...@aim.com wrote: ** Thad, I'm learning too. For your dr, are you doing dso or data replication to sync up data between prod to dr? For dso, I'm not sure the configuration. For data replication, configuration exactly like production on dr environment. So, our dr stay is a dormant state, until invoke. When invoked, we do a dns change pointing dr server to an alias, and start app. So instead of server name, server host name, try an alias. Sincerely, D.Dussie On Dec 12, 2011, at 6:46 PM, Thad Esser thad.es...@gmail.com wrote: ** Hi all, I'm finally back to working on my disaster recovery server configuration, after a six month diversion for other projects. Having never worked in an environment where the Remedy server name was different than the host name, and after some intial reading, I had a couple of configuration questions that I figure the arslist could clarify the fastest. My current understanding of the following ar.conf settings (please correct anything that needs it): Server-Name: - The name that remedy knows itself by, and which users would use to connect to the system. - Must be DNS-resolvable. - In a server group, all servers in the group have this set to the same value. - It is the value returned by the $\SERVER$ keyword (that's a guess...?) Server-Connect-Name: - The actual host name of the server that Remedy lives on. - Must also be DNS-resolvable. - In a server group, each server will have its individual host name configured here. Questions: Which of the above values are used for AR paths in the file system. Directories for things like the email engine, AIE, and /etc/arsystem/servername all have the server name in them. Do those represent the Server-Name or the host name? Email engine configuration (EmailDaemon.properties): Same question, which value is used? Thinking through this, it would make the most sense that all those settings would use the Server-Name, not the host-name? If that's not true, what are the exceptions? I'm sure I'll have more questions (IP-Name and Map-IP-Address look fun), but these are the ones pestering me now. Thanks in advance Thad _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy Project Manager - Job Opportunity
Interested Candidates - Please Email resumes to echast...@actionet.com Title: Remedy Project Manager Full Time (Y/N): Y Status (Exempt/Non-Exempt): Exempt Primary Responsibilities: • Lead promote Remedy IT Application development, testing, training support team in enhancement, maintenance, upgrade of latest versions of BMC Remedy Atrium Solutions. • Supervise IT Application staff ensuring training, career development, time keeping, contract compliance, ActioNet policies procedures adherence, employee communications, task assignment completion. • Work with ActioNet Remedy Practice Manager, Program Manager Federal Sector Sponsors in development of quarterly Remedy Project Portfolio, Release Iteration Plans to deliver enhancements based on IT Service Strategy, Federal Sector priorities Remedy Solutions Best Practices. • Facilitate with system users IT Application staff to develop requirements backlogs, use cases, user stories, user acceptance testing acceptance criteria. • Facilitate with IT Application staff to develop architecture, design, project plans, iteration schedules, testing plans, training plans, ensure risks are managed to provide required project deliverables within scope, schedule quality expectations. • Lead champion BMC Remedy Atrium product, ITIL v3, HDI, Agile software development lifecycle management processes in coordination with ActioNet Remedy Practice Manager, Program Manager Federal Sector Sponsors. • Manage daily sustaining engineering / Tier 3 level Incident, Problem, Change, Reporting Knowledge Management queues. • Ensure Remedy Service Level Targets Operational Level Agreements are maintained. • Willingness to travel. • Perform other duties as requested. Required Job Experience: • Project Management Professional (PMP) certified. • Demonstrate ability to lead a Remedy IT Application development support team using Agile /or Rational Unified Process methodologies. • Possess skills in developing project charter, requirements backlog, work break-down structures, iteration schedules, risk assessments, lessons learned analysis, quality assurance plans, quality metrics. • Possess skills in working with the Federal Sector sponsors system user in requirements elicitation, developing use cases / user stories, transposing communicating functional design to developers, creating user acceptance criteria user acceptance testing. • Possess skills in developing effective presentations at all levels of the organization at a technical, business executive level. • Demonstrate experience with knowledge of BMC Remedy AR System, BMC Atrium CMDB, BMC Remedy IT Service Management, BMC Remedy Service Request Management, BMC Remedy Knowledge Management, BMC Application Discovery Dependency Management, BMC Blade Logic, BMC Proactive Problem Management, BMC Cloud Lifecycle Management, or BMC BSM Dashboards Analytics. • Strong communication skills ability to manage competing customer priorities. • Strong organization time management skills. • Strong analytical problem solving skills. Preferred Experience (nice to have): • Worked in a Help Desk organization or IT Application Development team environment. • ITIL v3, Remedy Skilled Professional, Remedy, Agile, Six Sigma, ISO, HDI, Quality Assurance or IT certifications. Desired Degree: • Computer Science, Engineering, Business, Management or equivalent Salary: • Based on demonstrated skills abilities to perform required responsibilities. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
